Complaints
This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 175 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The building got a Gas Shut Off notice for an outstanding bill of $5,937.97 that has not been payed. This notice is on the front door of the building. Its just not right to the tenants who has gas in their unit if it gets shut off.
Business Response
Date: 04/11/2025
Thank you for providing this information. Please be assured there will be no interruption in your gas service.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I gave my Section 8 voucher to CYM Living/office manager, and they never sent it to *** for processing caused me to lose my voucher and remove from the *** program, I have filed complaint with the **********************************. CYM Living will not respond to their error nor accommodate my rent.Business Response
Date: 04/18/2025
TeGood Morning, the *** packet that was received in 2022 was incomplete. The participant was required to bring the completed packet into the ************** for submission, and did not do so. ********** regarding the appointment received no response.Customer Answer
Date: 04/19/2025
Complaint: 23185301
I am rejecting this response because:
Sincerely,
****** ********Customer Answer
Date: 04/21/2025
I have sent several letters to the CEO CYM Living and got no response. The staff at their *********** location did not send my RTA packet to the subsidy department; the property manager ******* would only tell me that the staff I met with are no longer with the company and offered no more information.
I need the CEO from CYM Living (formerly) Pangea *********** to contact me and discuss this urgent matter it is not my fault that I was kicked out of the *** program.
Business Response
Date: 05/05/2025
Good Morning, we do apologize for any inconvenience you have experienced, through CHA there are extension options available for expired vouchers. Please contact CHA to see what recourse you have.Customer Answer
Date: 05/05/2025
Complaint: 23185301
I am rejecting this response because: I have stated to CYM Living that I had an appointment June 20, 2022 with their 71st street office, I met with the office manager and clerk I handed my 100plus page documents section 8 voucher they reviewed and completed the *** packet they made a copy for me and said they would forward my packet to their subsidy department but subsidy said they never received the packet from CYM Living 71st office, because *** failed to send my voucher to subsidy CYM Living caused me to be kicked out of the *** Program. *** has done nothing wrong, however CYM Living has caused me to lose my voucher and no one from CYM Living has corrected the problem to adjust my rent. Again, CYM Living did not do their job.
Sincerely,
****** ********Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes I was approved for a rental feb 26th, didn't find a unit until mar 16th signed a lease and paid a move in fee. Mar 25 i was told that I wouldn't be able to move .Business Response
Date: 03/28/2025
We apologize for the inconvenience you have experienced. There are a series of verifications that are performed up to the date of move in. We have requested a refund to your move in fee and it will be mailed to the address you provided.Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I was approved for the *** and then I was denied for apparent reason. Will like refund as soon as possible.Business Response
Date: 03/18/2025
Good afternoon, we apologize for any inconvenience you have experienced. Our application fees are non refundable. If you would like more detail regarding your denial, the **** requires that request be made in writing and mailed to Approvals Manager ****************************************************Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In this building our heat has not been working for 2 months and its very cold outside and they expect us to pay rent.Business Response
Date: 02/27/2025
Good afternoon, please provide your unit number in order for us to reach out to the correct field personelInitial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive have been with CYM since they have been Pangea . The current unit Im in had a starting rent of $1,060. Year 2 came and then the rent increased to $1,080 totally fine bc this is ********** housing so that still affordable year 3 the rent INCREASED dramatically to $1,165 Im confused why my rates keep going so high when my downstairs neighbors have no rental assistance like myself and are still paying a Lower price. THIS IS ********** ! We live over east not up north! I know Chicago doesnt have rent control but the fact that we are in the same building with the same amenities which are none. I would like a detailed explanation on itemized pricing . I will be reaching out to the office again tomorrow but as a business that isnt offering any more or any less to anyone in the same building how can that be ? The pricing on the renewal letter is also incorrect it makes no sense that for 15 months its $1185 but for 14 its $1175 yall are pulling numbers out the sky . That makes no sense . I have attached my neighbors offers and my offer below to show the BIG gaps in what they offered me and offered her . My income has not changed !Business Response
Date: 02/27/2025
Good afternoon, when you resigned your lease, it was for 6 months. That lease amount was the basis for the most recent rent calculation resulting in a higher amount.Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacting my apartment leasing office for months to get things that needs to be fixed in my apartment. First it was my son carpet mold growing under his carpet and in his bathroom. I recently contacted the office January ****** I spoke with ***** the office manager. He stated he put the work order in weeks go by I ask again he said he had to order pieces for the door. I asked again he said he had to get someone over here to look at the door. I stated you told me you had to order pieces for the door, which one is it. Today February ******* I called the office and asked to speak to ***** the assistant lied and said he wasnt in the office today. I called again he answered the phone. I ask him about my work orders he ask me what work orders. He goes to look in his system an tell me orders has been completed. I sent in pictures Ive called and nothing is being done.Business Response
Date: 02/18/2025
We apologize for any inconvenience you have experienced. We have forwarded your concerns to our ***************** for review and resolution.Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in " ********* on 79th" in ************ In , I've been trying to get maintenance to address mold and broken appliances for months now. Every time I call the office no one answers. I went into the office multiple times and no one in there is ever helpful , telling me the same thing "maintenance will be over to fix it", they never do. I had to wait 6 months for maintenance to come and fix the leak under the kitchen sink which caused mold . I've now been waiting 4 months for them to come back and address the mold. My dryer has now stopped working and its been an absolute nightmare to get in touch with maintenance and the office. I've had to go into the office multiple times within the past three weeks for the same thing. ******** (office staff) told me to " file a lawsuit , and to stop coming into the office". She told me that no one would be coming to fix the dryer . She told me this while I was standing in her face calling the office phone just to come to realization that the ringer was turned off/ silenced and that's why none of the over 1000 calls I made to them weren't answered . Rent is $1300 , and this unit comes with a washer and dryer just to not be able to use it . At this point I'm looking for a decrease in rent , or something prorated until these issues are resolved . I feel very ignored and neglected as a paying tenant.Business Response
Date: 02/10/2025
Good Morning, your concerns have been forwarded to our field team for review and resolution.Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not hold up to its deal. After having us pay for a credit check and was denied the company lied about speaking with us on the phone. We called them and then was told to write a letter regarding the denial of the application. Its not on the website nor when you speak with a representative seeing the apartment. You then will be denied have to call and tells you speak with the property for more information. You follow the steps and then they tell you submit a letter in writing. After they took your money.Business Response
Date: 01/20/2025
Requests for denial reasons must be made in writing. This is a regulation from the Fair Credit Reporting Act. We apologize for any inconvenience you have experienced in your search for an apartment.Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is mold growing on my walls in my kitchen ,bedrooms, and living room. My ceilings are leaking my floors are rising up . I put in several work orders . Maintenance came and sprayed mold spray on the walls s d wiped it off. 3 days later mold came back on the walls but this time it has fur on the walls . Ive put in orders for the zone lead to call me I have not received any call backs.Business Response
Date: 01/14/2025
We apologize for the inconvenience you have experienced. We have forwarded your concerns to our field team who are working with you on a resolution.Customer Answer
Date: 01/22/2025
Complaint: 22798687
I am rejecting this response because:
No my complaint had not been resolved yet . Things are getting worse water is leaking on every wall mold is on every wall and also there is now bugs in my windows where the mold and water is . I can not use my kitchen due to this or sleep comfortably in my own apartment . Ive had to throw away my whole entire pantry of food as well as my cabinet because of the mold . My tv on the wall was damaged from water leakage and my clothes also have mold on them where the wall is leaking in my living room closet .
Sincerely,
********* *******Business Response
Date: 01/22/2025
Our field team has advised us that they have been in communication with you since your first complaint. Due to unit conditions, you viewed 4 possible units to move into. It is our understanding that you are transferring units and are scheduled to move into that unit within the next 7-10 days from January 20th..Customer Answer
Date: 01/24/2025
Complaint: 22798687
I am rejecting this response because:
On the 17th I saw units at 7930 s ingleside. The 2 units I saw on ingleside I picked the second floor unit on the 18th . When I texted my property manager ******* he called me verified and I was told that the unit will be off the market for me to move in as soon as possible . On the 23rd I was told to come sign my lease . While I was there I was told that someone signed the lease for the apartment I picked on the 21st and they were moving in on the 28th. I was told to come back at 2pm so they can figure somethings out . When I came back at 2pm I was never told I was signing a lease on a new unit that I didnt pick or seen yet. I thought this was the 2nd floor unit I seen. When I was moving my things in the apartment is when I notice this was not the same 2nd floor unit I seen on the 17th. Moving my things in I seen roaches and I am very upset.
Sincerely,
********* *******Business Response
Date: 01/27/2025
Our field team states you are ok with the unit you are in, and they have offer compensation for your inconvenience.
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