Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CYM Living, LLC

  549 W Randolph St Fl 2 Chicago, IL 60661-2208

  
• 

  CYM Living, LLC

  1737 W 79th St Chicago, IL 60620-4412

  
• 

  CYM Living, LLC

  2231 E 71st St Chicago, IL 60649-2521

  
• 

  CYM Living, LLC

  17 S Austin Blvd Chicago, IL 60644-3710

  
• 

  Pangea Real Estate

  1366 N Arlington Ave Indianapolis, IN 46219-3205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with the Pangea building management and company. To begin, I HAVE been late on rent, and I have been behind for a while trying to get myself out of this hole. I do understand that paying rent is a part of my lease contract however I have tried to be as good at communicating with the company and keeping up with payments as I can. I sent a message to my property manager (*************************) on August 9 asking if there were any inspections that took place in my apartment unit and I never got a response to that message. I received a message back from my property manager on Aug 15 and he was inquiring about my rent payment for the month. I responded to his message the next day and said that I was still waiting to hear back about the inspections because the art that I have hanging on the wall in my walkway was on the floor when I returned to my unit after a few days of being away. He immediately said that no inspection happened in my unit and that he was only concerned about my rental payment. There was a little back and forth where I asked where he was during inspections and he told me he was not there and I should have collected evidence. The conversation ended with him saying he'd speak to his supervisor. I never got any follow up so I reached out again on Aug ************************************************************************************************ my unit. I then asked for his supervisor's contact information which he refused multiple times and would not even give me a name to go off of when I called resident care he just told me he would reach out to his supervisor (his second time telling me this). I realized that I was not going to reach a solution with him so I reached out to the resident care team on Aug 20 to inquire about the inspection and report ****** for his rudeness and lack of communication and I never heard back. I did continue to try to contact ****** about deadlines and info for rental assistance and I was continuously ignored

  

  Business Response

  Date: 10/03/2022

  your information was forwarded to our field team for follow up. Your PM states he has given you the information you needed.

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18117987
  
  I am rejecting this response because: I received just the lease, but I asked for more than just the lease. I requested the name and number of the supervisor and I requested contact from them in regards to the inspection and my complaint about the property manager. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/12/2022

  Good Afternoon, your concern has been forwarded to our Zone Leader who will be in contact with you. 

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 9, 2022 I slipped on very oily stairs I fell twice Pangea doesnt care about the safety of their tenants. I have called about 4 times to let them know that one of their tenants is greasing the stairs to cause harm to others and that one of us is gonna end up getting hurt. They have not tried to investigate at all. They couldve easily put a camera in the hall way and havent even tried that. Pangea is a horrible place they dont care about the safety of their tenants. Every time I call they always say someone will be out in 1-3 business days no sense of urgency at all. They do not care that I have 3 very small children who can also get hurt going down the 3 flight of stairs we have to.

  

  Business Response

  Date: 09/21/2022

  Your information has been forwarded to your property manager who has contacted you regarding your concern.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I move out of the apartment on **** due to an employee telling me I had to vacate before May or I will be charged extra although my lease was not up until 5-7. Once I returned my keys I signed a paper with date and everything returned along with my forward address. 4 months now have passed and I still have not received my security deposit nor have I received my credit that was on my account. I have been. Contacting them and like always I do not get a response back. Now the apartments are permanently closed. I deserve my security deposit as well as my credit. My bills were paid on time even after my apartment was infested with rodents and each request I sent the ignored on top of having an animal living in my ceiling that kicked in my bathroom vent that they never came in fixed or captured the animal and I still continued paying my rent. Can somebody please return my call or email back or I will be forced to move on to the next step. Thanks. By law they had 45 days to return what was owed or send me a statement of what I am being charged for and why. And they failed to do so

  

  Business Response

  Date: 09/23/2022

  Good Afternoon, we recently sold the building and are currently communicating with the new owners regarding your Security Deposit. Once we have determined what should be refunded someone from our office will call you with an update

  Customer Answer

  Date: 09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I am due a credit as well. I had a credit on my account. Which I did not receive was well. Which I can send in proof as well. Attached is what I seen on my account when I returned my keys. There was a credit and then added on was my security deposit. Thank you
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/25/2022

  Hi *******************, we sent the check via Fed Ex on 9/28 Fed Ex tracking info # **** **** ****. We will see what happened with the check and reissue.

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Is there anyway I can have tracking number because I moved from that address and I have been calling the apartments to change it
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is I moved April 30th 2022, since Ive moved in Ive been having problems with homeless *************** who do drugs we have contacted the property manager, *************************** several times about this matter & also have contacted the police on several occasions as well. We have to experience walking over this homeless woman everyday in the hallways and on the back porch. She harasses us, she has a weapon on her, she spit on one of my daughters friends and I feel very unsafe. Her mother who lives downstairs from us has done absolutely nothing to stop this. This matter is getting worse and weve done all that we can.

  

  Business Response

  Date: 09/09/2022

  We apologize for the inconvenience this is causing. Your Zone Leader has spoken to her mother to let her know the consequences if these issues continue.  Your PM ****** advises the homeless person will not be around.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment in April 2022 and wasn't able to come check it out in period due to COVID regulations. Well I got there and the place was a mess. The neighborhood was awful and continues to get worse. People are selling drugs and shooting guns outside my window. I've found roaches and other bugs as well as a dead mouse since. I've moved in. The walls and floors are paper thing I can hear everything. People are getting in phyiscal altercations in the hallways and streaming at each other. I've found people passed out in the parking lot. It took them over a month for someone to come and spray the apartment for bugs. I was told my rent would be 747 and once I got there it was edited further to 767 because of my cat which I had already informed them of. I just feel like everything started off bad and has fallen even farther downhill and just want to know what I can do to get out of my lease early.

  

  Business Response

  Date: 08/26/2022

  We reviewed the complaint with your Property Manager who states they have communicated with you and discussed your options with you. You were advised that you are responsible for the terms of your lease.  We do access a pet charge per month for cats as stated in the landlord rules and regulations section of your lease. 

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17767621
  
  I am rejecting this response because:
  All that was said was when I originally signed the lease I agreed to fulfill the terms. Well I don't believe things are being upheld as they should be and other then maintenance taking a month to come in and spray for bugs I still have a broken screen and I was never told what options I had for trying to sublet or end my lease early if wanted or needed. There's dead bugs all over the hallways now and people are still shooting guns and selling drugs in the parking lot. 
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pangea property managers threw out all my belongings out of a storage unit I have been using for 5 plus years. I followed their rules and I labeled my unit with piece of sticker they gave me plus my own label that showed my name, unit number along with my phone number and they still cut my lock and dumbed my stuff. I filed a police report, start a case through a law firm and those attempts weren't successful so in recently filed acclaim with my insurance which was denied because I didn't have pictures proving that lock and label were put on properly. There protest manager lied and said that no one else complained or had their stuff thrown out which was a lie. Tons of people just moved out due to the disrespectful manner in which they were treated and a lot of them don't speak English; yes, they haven't been as vocal as me which isn't ok. I have 5years of stuff there and they just dumped it like garbage. I want to be compensated for my items. Hoping in the near future they hire a property manager who shows respect to residents in stead of creating us like hoodlums.

  

  Business Response

  Date: 08/26/2022

  our property manager states they have communicated with you and the matter has been discussed with you. We apologize for the inconvenience but there is no other action to be taken. 

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17735384
  
  I am rejecting this response because I've tried to file a claim through my insurance for my items and the property manager told them that she threw out my belonging and that I did not sign a document stating which storage unit was mine... My question is what documents were given to me to be signed, outside of me labeling my team, which is why they know they threw out my belongings. I am not satisfied with her response stating that they are allowing us to use storage but yet not responsible for anything..  I have had my belongings in storage since August 2016 with no issues, they are the 3rd property managers that's managed building and the only ones who has demonstrated terrible customer service or even any remorse for throwing away my belongings! I love where I live but they are making me hate it here due to how they are treating us. Every week someone is moving out! Why? Because no one wants to deal with this shit!
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/08/2022

  We are continuing to review your concern and are working on a satisfactory solution. Your PM will contact you with additional information.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a refund from this company for my deceased brothers move in fee since June 2022 and I continue to get the run around from this company. I am constantly transferred back and forth to multiple people when I call and no one seems to know whats going on. I was issued a refund check back in late June 2022 but Pangeas bank would not honor the check since it was in my deceased brothers name. I contacted the property manager, *****, on several occasions and he never returned my call. August 4, I was finally told to submit a death cert, after several calls and given the run around, and ** still getting the run around and still waiting for the refund. Ive been told they dont have the death cert, then told they do, then told its in the accounting department, then told its in the legal department with no refund date in sight. An, unprofessional manager, named *****, may or may not return my calls, but is offering me no finalization to this refund. I need to finalize my brothers estate and this company is the only hold up. The refund check I was initially issued was for $500.00. Almost every person I have spoken to has been unprofessional, a few have been rude. *****, a supervisor, hung up on me once and when I called back, she was conveniently unavailable. I asked for a manager several times who was above ***** and was denied access. I asked for a corporate phone number and was also denied. I do not understand how a company receives an A+ BBB rating with the number of complaints and unprofessional people working there. I need assistance obtaining my brothers refund check.

  

  Business Response

  Date: 08/16/2022

  ***************, we are sorry for your loss. There are processes that must be followed when a person passes away. I understand you have contacted us numerous times and have spoken with ******. During the last conversation you had on 8/15/2022, you were advised to send your documentation to our legal team for review. We are unable to give legal advise on this unfortunately. In addition to the death certificate, please send any pertinent information.  Here is the email address again ******************************************. Again, we are sorry for your loss and understand how difficult this time is. 

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: I submitted the death certificate August 4 and resubmitted it August 15. You have not asked for any additional information. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/19/2022

  Good Morning, there are processes that have to be followed when someone passes away. We are insuring the proper steps are done. We understand how inconvenient this may be during this time. 

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: Once again, I am not being updated nor told why there is a delay and when I can expect my refund. Everything has a process but there are timeframes to said processes. You have the information you need. What is the delay? You have the money. I still have a bad check. I feel like you are intentionally dragging this out. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/26/2022

  Good Afternoon ***************, again we offer our condolences for your loss. I apologize that I do not have a timeframe for legal to respond. Please know we are working to take the correct steps in this matter and we ask for your continued patience. 

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: This situation has been going on for almost 3 months. You have had ample time to correct this and refund the money. It feels like you are blowing smoke to me in hopes that I will just go away or you are stalling out this process intentionally. You have a death certificate. What more do you need and why arent you telling me what additional information you do need? This is entirely unacceptable! Im beginning to wonder if this process is compromised in some way. I have never met such resistance on such a simple request.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/08/2022

  While the request may seem simple, there are legal processes we must adhere to. Unfortunately these take time. My apologies for the inconvenience. Please understand we are following what the law requires in this instance and are not trying to make this difficult. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: What legal procedures are you adhering to other than keeping whats due to be refunded to me? You requested one document and nothing else. You have not provided me with any details. This shouldnt be a secret. You are searching for a reason to not refund $500. Its apparent you have no intentions of refunding this deposit or you would have done so already. Im beginning to doubt whether you even have a legal department and if you arent filing for bankruptcy protection. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/28/2022

  Good Afternoon ****************. As previously stated when communicating with our legal team, we cannot give you legal advice regarding how to resolve issues of ******************** estate. The documents that you have provided are insufficient to claim Mr. ******** security deposit. You may want to consult or hire an attorney to discuss probate of the estate of a small claim affidavit. I apologize that the interaction has not been positive for you. As always I understand how difficult this time is.

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: WHAT DOCUMENTS DO YOU NEED TO ISSUE THIS REFUND? You continue to talk around this situation. I submitted the document you requested. How is that insufficient? You requested the death certificate only and I submitted that. Now youre telling me that it is insufficient. How is that possible? I am unable to read your minds. Again, what documents are needed and why wont you tell me what documents you need to process this refund? A lawyer is not needed for that. You are stalling me and I dont understand why. Why would you tell me to submit a death certificate if thats not what you needed to process this request? Your so called legal department told me to submit a death certificate. I am now questioning your legal department, if there is a legal department at all. I REJECT YOUR RESPONSE AS IT IS INSUFFICIENT IN SECURING A SETTLEMENT.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/12/2022

  ***************, I'm sorry you think we are stalling and not providing you with the direct answer you are requesting. You may want to consult or hire an attorney to discuss probate of the estate of a small claim affidavit.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 17720037
  
  I am rejecting this response because:

  go.bbb.org

  You don't often get email from ****************.Learn why this is important

  You inadvertently closed my case. You did not allow for a response from me as you did in the past. Your email from 10/12/2022, stated there was no further action needed on my part even though I did not agree with Pangeas response. Now you have indicated that I failed to respond which is not true. Then you closed my complaint. Pangea has not made any attempt to resolve my complaint. They have stone walled me every inch of the way. I am not satisfied with this process nor your response. Is there a time limit on which a case must be resolved? How can you resolve a complaint if (1) you dont tell a person what information is needed to resolve said complaint and (2) you indicate that no additional action is required on complaintants behalf and when a complainant doesnt respond, you close the case? Were you aware that Pangea had no intention of satisfying my complaint? Do Pangea and other companies pay the Better Business Bureau a membership fee that would give favorable responses for the company? I do not understand how a company with as many complaints as Pangea has, still maintains an A+ rating with the BBB? Please advise.--
  

  C A ******
  Ph# ************

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/11/2022

   We are neither stonewalling or giving *************** the run around. We have stated previously that we cannot give legal advice. This is a matter that requires legal consultation. 

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 17720037
  
  I am rejecting this response because: there is no legal consultation required. You are refusing to tell me what documents you need to complete this transaction. You first told me you needed a death certificate. I submitted that. Then you told me these matters take time and you did not have a time frame of when I would receive this refund for my deceased brother who never took possession of your apartment. Now you're telling me I need a legal consultation. Hence, you are stone ******* me. You are intentionally refusing to return my deceased brother's deposit. I filed this complaint in August 2022. My brother died May 13, 2022, the same day he was suppose to take possession of the apartment and you are stonewalling me for $500. 

  Sincerely,

  
  ***********************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2019 I was told by a property manager that my lease was up. I declined to renew and I moved out. 3 years later I'm finding out that the property manager has tagged a false amount of $1300 owed to my account. I have called Pangea several times to resolve this issue and they refuse to talk to me or even help me resolve this issue.

  

  Business Response

  Date: 08/15/2022

  Good Morning, we are currently reviewing your account. Upon resolution, someone will give you a call. I apologize for the inconvenience. 

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17692868
  
  I am rejecting this response because: I have been waiting for a whole month for someone to review and respond to me. I keep getting 2-3 business days and its been several weeks. A property manager was supposed to have called me weeks ago. I call there and get the run around from RUDE associates. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/16/2022

  Good Afternoon, I attempted to call you, but did not get an answer. I can be reached at ************. Please contact me for more clarification

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to ************************* who was able to help me in my situation. She handled everything within 24 hours.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay ****** for rent monthly. For the past 4 months my washing machine in the basement have not been working so I been going to a relative house to wash. It's currently still not fix and it's inconvenient. On August 1st 2022 I have had no gas in my apartment and I cannot fix anything to eat but microwave food. I get free gas.I was told it will be on August 5th 2022 but I shouldn't have to go a week with no gas that is FREE. August 2nd 2022 I have had no hot water in my apartment. I was informed it will be on Friday August 5th 2022. Now if this is HIGHLY inconvenient! I been here for years and this NEVER happened! I have to go to a relative house to wash and shower can't even boil water for a bath-nothing and I have work! Really upset about this. I pay ****** and think my rent should go down as well because ever since they had this building it's been more and more issues not to mention the bogus tow policy they took my truck in the back after I was in my apartment for an hour. Everything is falling apart. We should definitely get something off our rent for all the tenants in the building because of the inconveniences we have been having for months. I'm definitely not getting what I'm paying for monthly! I've also spent my money to take care of some things in my apartment. I really need an adjustment on my ****. ********** or **********

  

  Business Response

  Date: 08/15/2022

  I have attempted to contact you for more information. Please supply your address and unit number so we can look further into your concerns

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at one of pangea apartments complexs and have been living with mold in my walls I have made the property manager aware several times and she continues to do nothing about it

  

  Business Response

  Date: 08/08/2022

  Our field team reports that a contractor is scheduled to perform repairs to your unit to resolve the mold issues.