Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CYM Living, LLC has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CYM Living, LLC

  549 W Randolph St Fl 2 Chicago, IL 60661-2208

  
• 

  Pangea Real Estate

  5515 Pleasant Hill Cir Indianapolis, IN 46224-6889

  
• 

  Pangea Real Estate

  2638 Cold Spring Manor Dr Indianapolis, IN 46222

  
• 

  Pangea Real Estate

  2908 Garrison Blvd Baltimore, MD 21216

  
• 

  Pangea Real Estate

  2601 Garrison Blvd Baltimore, MD 21216

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my toilet leak fixed and pest control taken care of because I keep seeing small rodents . This issue is still yet to be fixed and even when I call a representative, they state that the toilet leak issue is an emergency but still no one comes to fix it . I have been waiting almost three weeks . It is still not fixed and I have to put paper towel down to keep the water soaked. My property manager has still yet to reach out . She is a horrible property manager . The property manager I had before her always called me after putting a work order in . This one , I have to contact sometimes myself because she wont reach out at all when I have problems with my unit . It is insane these people expect their rent on time but is in violation of my tenant rights . This is negligence at its finest . This company and their property managers do not care about their tenants ! Very poor poor service when it comes to maintenance and repairs .

  

  Business Response

  Date: 07/01/2024

  Good afternoon, please provide your address and unit number so we can escalate this to the correct team. 

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a place called the connect apartment homes in ************ in August of 2022 and returned to ********. In November they mailed me an eviction notice. The eviction was dismissed because even though they lost their paperwork I did not... march of this year they had my wages garnished. I was gone for 3 months before eviction proceedings.

  Customer Answer

  Date: 06/18/2024

  I tried to contact them multiple times in November/December. No effort was made on their part

  

  Business Response

  Date: 06/28/2024

  Your informatin has been forwarded to our field team for review and resolution

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July of 2023, the air conditioning in my apartment has been broken. After getting the runaround for many months and being told they were waiting on numerous things such as parts, trying to find someone to install it, etc. I was told on June 13, 2024 that they had the part and was given the name of the company who was going to install it they were just waiting on hearing back from them on a date. Monday June 17 rolls around and I tried texting their number and calling their office to get an update and cannot get ahold of anyone. As we are currently in excessive heat warnings in my area I decided to call the company who I was told would be installing it to see if they could tell me what date they would be coming out. They had no record of being called. I again tried calling and messaging CYM and still get no response. All of these texts and calls are being made in normal business hours according to the automated system that picks up when you call. There is no reason that fixing an air conditioning unit should take a year and there is also no reason why they shouldn't be responding to me, I believe that is a very poor reflection on their business.

  

  Business Response

  Date: 06/28/2024

  Good afternoon, we have forwarded your concerns to our field team. 

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One 3.28.24 I was scheduled for a lease signing for *****************************. On the same of the appointment I drove by the townhouse just to take a look around the immediate area. I noticed the address of the unit I viewed did not match the address of the unit the leasing agent confirmed over the phone that I was going to sign the lease for. I immediately called the leasing agent to inform her and she stated that the property manager listed me for viewing a different unit. I canceled the lease signing for that day and set and appointment on 4.4.24 to view ***************** again. I viewed the unit again and contacted the leasing agent. I signed the lease and paid the deposit of ******* on 4.8.24. The lease was for May 1st, after discussing an earlier move in date with the agent we agreed for an early move in fee I could get the key on 4.29.24. I was then contacted by the property manager on 4.27.24 that the move in date would have to be pushed back to 5.15.24 which was tentative. I explained this would leave me homeless and the property manager was a bit rude but said if the get the permit and fix the violations I might be able to move in by 5.6.24. On 5.5.24 I was contacted by the property manager and was told that it would not be earlier but 5.16 and that was tentative. On 5.11 I was contacted that the permits were received and they were going to try start the work that Monday. At this point the utilities had been on in my name for two weeks, keep in mind the leasing agent said I had to get them cut on in my name in order to move in. I called the agent and after explaining to her that gas and lights were on in my name with no concrete move in date. She became very rude and defensive saying my situation was not her or CYM's fault. I then canceled my lease. She stated my deposit was in escrow and I had to wait for a refund. I was told ***** days for a refund and it has been over 21 days. I called today 6.14 and they said they will have to call me back about the refund.

  

  Business Response

  Date: 06/24/2024

  Good afternoon, a refund was mailed to the address on file June 14, 2024. We will contact the bank for an update on the check status. Depending on the banks response, we will have the check reissued. We apologize for the delay

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21851579
  
  I am rejecting this response because: The check has not been received. I had to provided the address to the *** team on four different occasions. I called on 6.14.24 and I was told they did not have a forwarding address and it will 15 to 21 days before the check will be issued. So the timing does not line up here. If the check has been mailed, can you confirm what address it's been sent to?

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/25/2024

  Good afternoon, check was mailed ot *************************************. We have put a stop payment on it and had it reissued. 

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21851579
  
  Will it be another ***** day wait?
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/01/2024

  Good afternoon, the check was mailed on 6/25/24. You should receive it within 7-10 business days based on mail delivery. 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this unit on January 6, 2024 and since Ive been here, I have reported this building for a pest infestation. The building was taken over by CYM LIVING, and so thats who Ive been reporting this issue to. However, its still under Pangea properties. There are huge cockroaches crawling around this building and I have seen several in my unit. There was an exterminator here exactly 2 weeks ago during the week of May 20th. Since that extermination, I have still seen them. Theres no way to call the actual office on 71st and ******* in *******, and they only allow you to come in if you have an appointment. The property manager does not respond and if he does, he tells me to put in a work order, which has someone come out in 3-5 business days. The first time I requested an exterminator, it took over a month for someone to come. The company is not helpful, as it seems like they provide the bare minimum solutions to my unit. I have reported this building twice to 311, and it seems like its getting worse, not better. I am severely asthmatic, and I also have bronchitis, so I keep my home free of dust, dirt, and excessive garbage laying around. I also have two daughters and a dog, who are also susceptible to the germs, bacteria and ultimate sickness rodents bring. I need help. Pangea does not care. CYM LIVING does not care. An exterminator spends all of 10 min in my unit and says give it a few days to take affect. Its not working. I pay my rent every month and it seems like thats all they care about, not the actual safety of the tenant.

  

  Business Response

  Date: 06/21/2024

  Good afternoon, I have forwarded your information to our field team to review and follow up

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21829886
  
  I am rejecting this response because: Forwarding the complaint and waiting for further review does not suffice. I attached an image of a cockroach that was found in my kitchen sink a few days ago to my latest maintenance request on the resident portal for CYM LIVING. A maintenance man came out today and had to spray again. The issue is not one unit, the issue is in the building. This is not a cut and dry situation. I, my children, and my dog deserve to live in an environment that is not infested with any sort of pest. Doing a walk through of the building, as told to me by the property manager today, 6/21/2024, during a phone call, is NOT nor will it ever be enough. I do not accept the response on behalf of Pangea **** Estate/CYM LIVING. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 06/28/2024

  We understand how difficult your current situation is and we are working to rectify. Unfortunately the pest control process  sometimes can be lengthy. We appreciate your feedback and will continue to work with pest control until the situation is resolved. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21829886
  
  I am rejecting this response because:

  The situation hasnt been resolved. There are still pest. Unfortunately, until this issue is rectified and there are actions put in place to prevent further pests issues, a simple were working to rectify the issue, is not sufficient enough. I contacted the BBB because this is not a minor issue. While I have spoken to the property manager as well as the zone leader for my unit, and have been very cooperative, I can not and will not in good faith, say that Im am satisfied with the responses. I will not be satisfied until the pest control issue is officially resolved. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a bedbug infestation I have asked the zone leader numerous of times, and the only concern he is worried about is Rent when my living conditions are very hazardous as well a lot of Mice I have asked this company so many times to put me in a new unit and they are not trying to accommodate me I have 2 children and these conditions or hazardous of their health .

  

  Business Response

  Date: 06/10/2024

  I have reached out toyour property manager who has scheduled a bed bug treatment for 6/13 between 1-3pm and also enter pest control work orders for mice. 

  Customer Answer

  Date: 06/16/2024

   
  Complaint: 21818734
  
  I am rejecting this response because: The Realtor still put a notice of past due rent even with infestation not being complete, Rose **** Control came out once and bedbug are still on my curtains, Zone Leader still yet has no communicated about a new unit they are still more concerned about when rent will be paid all though many problems and health hazards has not been taken care of .
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/28/2024

  Good afternoon, the process for treating bedbugs may require multiple visits. We have reached to **** to shedule another treatment. We have also put in a request for your Property Manager to discuss possiblly transferring to another unit. 

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first file of any pest control issues was in April of 2023, however for this specific instance we will start from my first pest complaint from this year.I requested to have my apartment sprayed for roaches on 4/17/2024 due to the number I was seeing. I placed a call the following week to follow up, and was told that it is in process. 5/1/2024 I submitted a new request to have my apartment sprayed, and to have extra glue traps laid down. This maintenance request somehow marked my PREVIOUS request as completed, even though they did not spray (and if they did I was unaware which is incredibly dangerous). They laid down fresh traps, but again didnt spray and didnt follow up. This maintenance request was marked completed on 5/15/2024 with no spray or follow up. A new request on 5/20/2024 was placed, at this time I requested to speak to the landlord/property manager in regards to the violations of the lease agreement in which they are responsible for keeping a clean and habitable environment. I have called every day since with no response and no communication. I have no address to send a certified letter to, I even reached out to the property management company. I am feeling like Im out of options, other than calling the health department and filing a complaint here. 4/17 - 5/1 resolution 5/1-5-15 resolution 5/20- no action taken

  

  Business Response

  Date: 06/17/2024

  We apologize for the issues you are experiencing, unfortunately we no longer manage your property. Please reach out to your new property managers for assistance.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rental owners of this facility that I am living with have been negligent and unresponsive to serious safety and health concerns spoken to them for over a year, but definitely within a 5 to 6 month. Period. I have complain about bugs and roaches in my apartment. I have sent a video and photos and, they have sent terminators state that it is nothing they can do and we have had to purchase our own traps and our own apartment just to reduce the numbers, but still live with a infestation that the property owners are aware of. The main entrance door for the building has been broken for months recently the glass of the building door was broken, but that does not change from the fact that the lock and closing mechanism for the door has not been working for a while that my own and other resident work orders and complaints can show. Recently went further discussing the issue of the door and the safety concerns for the residence. The response was given that because the glass is fixed. The door is fixed, ignoring and not caring at the safety issue concerning the lock of the door being broken, which they acknowledge in the door, not closing and shutting properly allowing anyone to enter the building.

  

  Business Response

  Date: 05/20/2024

  We apologize for the issues you are experiencing, your concerns have been forwarded to our field team to review and resolve. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21728283
  
  I am rejecting this response because: Complaint: 21728283
  
  I am rejecting this response because:
  This has been a issue that has been long-standing that this organization has not addressed. I have spoken to multiple building managers who refused to take this issue seriously and the safety of my family is still at risk. For the past week days, I have gone downstairs between 1-am and 3 AM to see the door Open allowing anyone from the street to enter the building and possibly cross harm to any of the residence. I have spoken to the previous building manager, **** and the current one Star *****, about the issue and the concerns have been ignored. *************** has went far enough to ignore me saying what the issue is safety wise and just advised me that the door is fixed because the glass was replaced, but ignoring the fact that the lock does not work the closer does not work in the door does not shut properly without some force   CYM has argued me that everything that I listed with the safety concerns doesnt count as the door not working because they at least replace the broken glass. 
  
  
  I have also received a response from ***************************, The regional property manager who ignored the previous chain of emails that I included them on speaking of the door issue and my concern for the safety of my family and us wanting to leave due to them not holding up there obligations security wise and only acknowledge minor gripes as opposed to the larger issue at hand. This is not abnormal for CYM because they take a little care and addressing the needs and concerns of the patrons that whether its the current regional property or the previous one that allowed myself and my family to not be able to bathed ourselves for over a week due to them, not working on piping issues Forcing us to stay somewhere else and pay out of pocket no, they have shown them to not care about their legal obligations and just the human decency of those that stay in their building. So no, this response does not resolve the issue. Also, I have more video and photos, but the system is not allowing me to upload. 
  
  
  
  
  Sadly,
  
  ***************************

  

  Business Response

  Date: 06/06/2024

  I am sorry if this was not the outcome you were hoping for. We want to make sure we treat everyone the same due to fair housing laws so we have to follow the lease.
  
  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21728283
  
  I am rejecting this response because the business is behaving in a manner of that of a slum lord refusing to hear the needs and pleads of the buildings they own.

  They mention following the lease for fair housing laws but they are in violation of multiple items mentioned in the lease as well as is required for them as ****** of a property within the state of ********. We have multiple work orders that gone past 14 business days even after both the building manager and regional manager has been informed.  We have a building that is not secure as required by law allowing anyone to enter and creating a unsafe environment. There has been a ***** and bug infestation within the building that they have refused to acknowledge and have lied saying it has been taken care of ,but nothing has been done. There have been times where we have gone over a week without water to be able to bath ourselves which would violate what they are referencing as fair housing laws and we have received no response from both the regional and local property manager.

   

  It is due to the actions of CYM and their violation of handling of issues within the building as required by law that we our filing this complaint and seeking both legal action for ourselves and other residents.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting my property Manager thru Pangea housing about the my apartment having a rat infestation, I have sent numerous of pictures and emails and I have yet to get a response! I have had pest control come and they told me that I would need my floors redone in the apartment. I put in multiple work orders for it to be fixed and they marked them as completed but the work has not been done , also they have left droppings all over my clothes and are through the laundry bags .

  

  Business Response

  Date: 05/02/2024

  We apologize for the inconvenience you are experiencing. We have forwarded this to our field team for review and follow up. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dealing with a mouse infestation. i have reached out to the management about this issue and they have provided no solutions. I am completely being ignored. I have not brought mice to my apartment. I have several videos and photos of mice in my kitchen, living room, etc. Clothes and food that have been ruined. According to my lease, they are supposed to provide a habitable living environment for me. I have exhausted all communication channels with management and they have done nothing.

  

  Business Response

  Date: 05/03/2024

  We apologize for the issues you are experiencing, Your information has been forwarded to our field team for review and follow up

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21648989
  
  I am rejecting this response because:
  
  

  Complaint: 21648989
  
  I am rejecting this response because:
  I need to get out of this apartment and into a new one. I am fully aware of you guys being sued right now. Instead if being slum lords, just fix the problems and people wont have to sue ***** The property manager has reach out about a transfer to a different unit but I keep getting the run around. I am not paying rent at all. This problem has been ongoing since March. I fully paid March and April. I am not paying for **** I expect to be accommodated for that. I am not paying s*** until this problem is solved.

   

   

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/10/2024

  Our Field team has reached out to you via phone and email to discuss the next steps regarding transferring to another unit. 

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21648989
  
  I am rejecting this response because yall are trying to move me to a similar situation and in a more dangerous area. I expect to be accommodated to a similar unit; 3 bedroom, bo mice or pests. 
  
  Sincerely,
  
  *********************************