Reviews

This profile includes reviews for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McDonald's USA, LLC has 1013 locations, listed below.

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  McDonald's USA, LLC

  110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

  
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  McDonald's USA, LLC

  230 South State St. Chicago, IL 60604-2004

  
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  McDonald's USA, LLC

  14601 Pulaski Rd Midlothian, IL 60445-2826

  
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  McDonald's USA, LLC

  600 N. Clark Chicago, IL 60654-3615

  
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  McDonald's USA, LLC

  2101 E. 71st St. Chicago, IL 60649-2143

  

Review Details

• Review fromDavid Y

  Date: 11/14/2024

  1 star
  The restaurant located at ******************************************, is one of the worst restaurants I have been to. I sat in the drive-thru for literally 10 minutes and did not receive an acknowledgment or greeting from staff. What the heck is going on at this location?

• Review fromAdriana P

  Date: 11/11/2024

  5 stars
  Dont get mad at the location for their corporated apps that contain bugs all the time. Theyre usually good at fixing mistakes if orders are missing items. But is rare, been coming to this one for years (moved to ********* 2016) the staff are nice and polite. Food is always fresh and love the way the new dine in areas look. More room to wait for to go. And so many bad reviews but they always come back to their local McDonalds lol must not be THAT bad haha. I love McDonalds since I was a kid haha who dont, and try and realize they hire teens 16 over so give them some slack, if mistakes occur, Im sure theyll fix it if you bring it up nicely and respectfully, time to put a more updated accurate one!

• Review fromDanielle H

  Date: 09/16/2024

  2 stars
  Hello,My complaint is not regarding any specific McDonalds or any employees as every employee I have come across is very friendly in my area. My complaint is the app. I have never been able to redeem my rewards points because every time I try to use the app and it asks me if I would like to add the redemption to my mobile order or use at a location, I click on it and it loads forever until it says oops and kicks me out. I am at the point where I think its a scam, it really stinks to be in line trying to redeem your points but the app wont work so you either say forget it or pay full price which is very high due to inflation. Can you do me a favor and tell me the trick to getting he app to work or just get rid of it at this point. Sincerely,A person who would just like to redeem their rewards

• Review fromJanet B

  Date: 09/14/2024

  1 star
  Been in line for ******************************************************* ********. The service is awful

• Review fromWalter M

  Date: 09/14/2024

  1 star
  The Woman Manager at ***************************************************************************************. Is so ride to me everything I come in. They messed up my order and left me sitting for almost 30 minutes for a coffee. She yelled at me was rude immediately over HER mistake . She said it doesn't matter if I leave a review because it's privately owned and laughed at Me when I have been spending money in this location everyday. Customer I guess is NOT RIGHT BUT MANAGER IS ALEAYS RIGHT ATT THIS LOCATION. I've never been treated so poor in my life. It was so embarrassing as she belittled me and treated me like I wasn't even a human. It was horrible and I don't wish that kind of treatment on anyone. Her employee **** the coffee to someone else and just left me sitting there for almost 30 minutes. I will never come back here unless this problem is fixed. Discrimination on customers as the manager lady thinks she is more powerful and that the customer can do " nothing " about anything she does. This must stop. As it is a power hunger .

• Review fromJeffrey S

  Date: 09/06/2024

  1 star
  Filed a complaint August 31 2004 with corporate and was told someone will get back to me and no one did.I was discriminated embarrassed and insulted by the security guard.I purchased a large coffee and sit down and was doing my daily reading on my phone the security guard came over and stated "You people cannot stay here" I ask him what do you mean by that he just repeated himself then he stated "you are homeless" which I am not .This was insulting and embarrassing.He refused to give me his name and stated I don't work for you this type of behavior is unacceptable.

• Review fromDarius C

  Date: 09/05/2024

  1 star
  They do not tell you about food allergies at the drive thru

• Review fromGalen K

  Date: 08/10/2024

  1 star
  ordered the steak egg and cheese bagel the meat was half the size of the bagel.it was nothing like advertised and the people are so stupid there they can't even assemble it right.there was no sauce when i asked for extra cause half the time it's not on at all. still not there and then it's just thrown into this sleeve and shoved out the door.we're increasing these a******* wages and s******* the working people in the process just because they don't want to get a trade and quit smoking weed it's enough.these types of places were for school kids. it should not be allowed to be advertised as one thing and your given another.

• Review fromKee Kee M

  Date: 08/08/2024

  1 star
  **************** at this location stinks! When I placed a mobile order and went to pick up my food, no ones order was ready at the window. They were directing every customer to the holding spots in the parking lot. Whats more they took *************************** one cheeseburger. They didnt even offer an or complementary drink or anything! I will not be This unprofessional establishment again!

• Review fromTimothy B

  Date: 08/05/2024

  1 star
  First off this is for *********************************************, I hope someone at McDonald's corporate reads this, because the location in question, which is in ********, is one of the, if not the worst McDonald's I've ever been to, between management and staff there seems to be a complete lack of consideration for their customers. Stating that you need a receipt to get a refund, is understandable, however refusing to provide a receipt, at the time of purchase, through the automated ordering machines, and then having the gull to yell at a customer, whether over the phone or in person is disgraceful and wrong. Do better.