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Business Profile

Retail Stores

AKIRA Headquarters

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AKIRA Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AKIRA Headquarters has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AKIRA Headquarters

      201 N California Ave Chicago, IL 60612

    • Akira

      55 Parsonage Rd Suite 2205B Edison, NJ 08837

    • Akira

      1100 S Hayes St Room D02A Arlington, VA 22202

    • Akira

      7101 Democracy Blvd Space 1510 Bethesda, MD 20817

    • Akira

      7875 Montgomery Road Unit 1230 Cincinnati, OH 45236

    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an in store purchase. Did not wear the clothes at all and can not return to get my money back. Online purchases can be returned. I would like to receive my money back and I would also like to know why it is the stores policy to not ***** in store returns back to the original form of payment but online purchase can.

      Business Response

      Date: 02/25/2025

      Here is the link for in-store and online policy. ************************************************************* Our online and in-store have always been separate since we opened in 2002. Full-price items purchased in-store may be returned within 14 days of the purchase date for an exchange or gift card to any of our AKIRA brick-and-mortar locations. We have never offered cash back in-store. Online has a separate policy as you can not try the merchandise on as you can in-store. Final sale items are not returnable in-store or online. Once we can verify your receipt we can follow up. Considered Closed

      Customer Answer

      Date: 02/25/2025

       
      Complaint: 21244762

      I was actually able to get a full refund. So the store manager did provide a full refund back in Feb of 2024 and I am happy with that resolution. If I would have known that the items were non refundable I would not have made the purchase. Now I do know now. Again I was able to get a full refund for my clothes and I am happy with that result. 

      Sincerely,

      ***** ******

      Business Response

      Date: 02/26/2025

      That's wonderful you are happy with the outcome and they were able to make an exception for you.

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is 1st I ordered in store for online and the size was 2 small so I printed off online return refund label and then I called spoke to a gentleman who was not customer service friendly he could not work for the federal government with those customer service skills AT ALL.because I would write him up.But anyway this company don't due exchange they don't refund then u have to wait 2 weeks for a refund just to reorder which makes no sense. I just spent ****** in store but never again this company needs to change there exchange policy and refund properly before 2 weeks can't due business with this company no more you have nice items but I can't deal with a company thats self centered POOR REFUND AND EXCHANGE POLICY

      Business Response

      Date: 02/25/2025

      Our system has limitations and we currently do not have an exchange program. If the item is regular price and is eligible for return, we can only offer for a customer to return and reorder a new size. Here is our website policy **************************************************************************************************** . At this time, we are unable to process exchanges for online purchases, including cases where an item arrives damaged or you receive the wrong item in error. We understand this process may not be ideal and are actively working to improve our systems.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased some boots from Akira through klarna and ****** charged me for boots but Akira is claiming to not have my order so Im asking for my money back!!

      Business Response

      Date: 11/26/2023

      Thank you for bringing this to our attention. 

      Tracking information for the customer's order shows that it was delivered to our *********** location for pickup on November 7th - 1ZAG51520340531308. 

      We have reached out to the team there to confirm that they have the order and that it's available for pickup. We will provide an update to the customer ASAP. 

      Thank you,

      **********
      Customer Experience Manager

      Customer Answer

      Date: 11/27/2023

       
      Complaint: 20850209

      I am rejecting this response because: The the boots I ordered were for shipping to my address not the store!!! I just want a refund at this point!! I been going back and forth with ****** and Akira and its been a sour deal for me

      Sincerely,

      *********************************

      Business Response

      Date: 11/28/2023

      Hi there, 

      The team at our *********** location confirmed that the order is there and ready for pick up. 

      I am also attaching the customer's order confirmation email showing that they selected our *********** location as the ship to address.

      Thank you,

      Paul 

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BUYER BEWARE! I input the discount code in several time their system had latency over and over my code did not apply and there is nothing customer service will do for me! Coupon was for 25% off and it did not give it, items were final sale so they told me to buy all over again and try again to use code and return the first order But the website clearly says final sale cant return so they offered nothing HORRIBLE customer service ! HORRIBLE Im just out $100!

      Business Response

      Date: 02/25/2025

      We would need an order number to dive further into this for you. If the agent you spoke with made an exception for you they would have noted the account for you could return and be refunded for a final sale exception. Here is the link to promotional code guidance per our website: **************************************************************************************************************************************************************** . Once we have your order number we can further assist to see if this issue has been resolved for you.

    • Initial Complaint

      Date:08/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 7/31, Order # Order # *********, *** tracking 1Z9987RF0390473842. To date I have not received the merchandise I have paid this company for. I have confirmed with *** that the package shows to be lost in their system. Akira has confirmed on their end as well that the package is lost. Instead of this company returning my money to me , they are requiring that I go through a long investigative process with a third party company to open a claim and wait 20 days for a response. This is an unethical business practice. I am in receipt of emails from Akira customer service as well as *** customer confirming that the package is lost. any investigating should not involve the customer. I have sent via email a request for a refund and have been denied . In addition I have filed a complaint with the Federal Trade Commissio

      Business Response

      Date: 08/18/2023

      Thank you for bringing this concern to our attention. 

      What the customer stated is correct. If a package is lost in transit, our practice is to proceed with filing a claim before we can present a resolution of either re-shipping the item or issuing a refund, depending on what the customer would prefer. We quote ***** business days for claims to be completed, but claims are usually completed much quicker than that. 

      In ******'s case, the claim was filed on the 14th, the affidavit was completed by the customer on the 16th, and it is already in the final review process. 

      As soon as the claim is complete, we will quickly process a refund back to the original form of payment. 

      Thank you,
      ****

      Customer Answer

      Date: 08/18/2023

       
      Complaint: 20481722

      I am rejecting this response because: Akira has received notification from the carrier that this package is lost, in addition they have also confirmed that this package is lost. I will not be apart of any investigation , this is YOUR JOB  and should be kept between you and your vendor. I have paid you for goods that you have not delivered, you have confirmed that I am not in receipt of the goods that I paid you for, I am demanding for the second and final time a full refund. 

      Sincerely,

      ***************************

      Business Response

      Date: 08/31/2023

      Hi there, 

      Fortunately, because the customer completed the form as requested and the claim was in the final stages of being reviewed when we replied to the first complaint, the claim was completed and the customer was refunded in the amount of $138.06 on August 24th back to their **** ending in 8578. It usually takes a few business days for a credit to post to an account, but please advise the customer to look through their transaction history or confirm with their bank/card issuer that they received that refund. 

      Best,
      ****

      Customer Answer

      Date: 08/31/2023

       
      Complaint: 20481722

      I am rejecting this response because:

      To date 8/31/2023. a refund from Shop Akira has not posted to the credit card account ending in 8578.  I would like to see supporting documentation that the money shop akira is in receipt for goods that they did not deliver on has been refunded. in addition, I have checked with my credit card company and they have confirmed that a refund in the amount of ****** has not been received.  This is another indication of the poor customer service and unethical business practice this company demonstrates.    I have also reached out to this company via email to let them know I have not received my refund.   I hope that the BBB can use their resources to expose this company 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is one of the absolute worst and I will never shop here again and will tell all I know to do the same. I ordered a pair of shoes that came damaged, which seems to be a constant issue with this store, so I reached out to customer service. Never received a return label. Hung up on serveral times, no response to emails. Finally months later someone gets back with me. I sent the shoes back and I WANT MY MONEY BACK. The customer service agents if they ever get back to you are despicable and rude! Typical for companies like this. I want my money back and be done with them for ever. Never again.

      Business Response

      Date: 02/25/2025

      We would need an order# or a copy of the receipt to further assist. We consider this closed unless we receive the request documentation.

    • Initial Complaint

      Date:06/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not told by the sales agent that the store does not issue refunds. I made a large purchase and was given store credit. I'm hoping I can get a refund since I was not told that there are none before I made the purchase.

      Business Response

      Date: 06/27/2023

      Thank you for bringing this matter to our attention. 

      We were in communication with the customer earlier today, and we explained that our in-store return policy is clearly stated on our website and also printed at the bottom of every transaction receipt. I have attached a copy of the customer's receive from their purchase at one of our locations, and you can see the note at the bottom that states "EXCHANGE OR STORE CREDIT ONLY. No case or credit card refunds". There is also a picture of the checkout station at our Water Tower location where the customer first made their purchase which has signage speaking to the exchange policy. The signs also state, "No cash or credit card refunds". 

      Please let us know if we can provide any additional information in the meantime. 

      Best,

      ****

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Akira is so money hungry that even when they make a mistake you have to just deal with it. I shopped at Akira in **************** in *******, ***** on 03/25/23 at I bought approximately $400 worth of clothing the cashier ****** left a security tag on a jacket that I bought and was planning to wear that night at an engagement. I didnt realize that the security tag was left on the garment, but I was told when I called back to the store that its my responsibility to make sure there are no security tags on the clothing. I also requested a full refund and they stated they never give refunds no matter the circumstances. I as told by ****** the asst ******* to go to ********** and get an industrial magnet to take it off, because I realized that the security tag was left on at 8:00 and it was too late for me to drive back to Willowbrook Mall I live by ************* in ************** the trip alone would have taken me an hour plus. Therefore, I asked for another ******* and she stated that there was nothing that could be done. I wasnt going to ********** to purchase and industrial magnet to get the security tag off Why Should I It should not cost me more money for something that was not my FAULT!!!I wanted my money back because I wouldnt be able to wear the jacket for the occasion it was bought for, but what I did realize is the reason I couldnt get my money back is because the jacket was full of broken chains, so they dont want it back because it wont sell because its damaged. My observation of Akira is that they are very money hungry they have an intense NO REFUND POLICY. That is so they keep all money you can exchange for another item Shame on Akira for such a lousy policy,

      Business Response

      Date: 02/25/2025

      We would need an order# or a copy of the receipt to further assist. We consider this closed unless we receive the request documentation.

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase online on February 23,2023. I received my email I would receive my package on March 1, 2023. I have yet to receive my package. I emailed them on March 8,9 . They answered me back. I will receive my package to no avail no package. These ppl to my money. I want my money back.. they can keep the merchandise. Thank you for your time...

      Business Response

      Date: 02/25/2025

      March 14th, 2023 this order# ********* was fully refunded in the amount of $225.09. Consider Resolved

    • Initial Complaint

      Date:03/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 02/13/2023 for the amount of $269.14 (Order#:000824332). On top of shipping taking forever to get my item to me, my items arrived damaged and the clothes inside were soaking wet due to the packaging being ripped open. I reached out to customer service and they wanted me to send pictures. I sent them but the wet clothing didn't photograph well so I reached back out to them about how I could proceed with my claim. They never responded.

      Business Response

      Date: 02/25/2025

      On April 4th, 2023 we advised the customer we would waive the return label if the customer decided to return the items. The order does not show anything was returned. Consider Resolved 

    AKIRA Headquarters is NOT a BBB Accredited Business.

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