We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving calls from a phone number that's listed as a Peerless Network Provider.The number ************* calls even though I'm on the Do.Not Call Registry and I've notified the Carrier as well.

    Business Response

    Date: 11/15/2023

    Dear **************. Thank you for reaching out to Peerless Network. Regarding the number in question - ************- we reviewed our internal databases. This number is not currently assigned to Peerless Network. Using an external database, it appears the number belongs to another, larger carrier. Can you confirm that the number as displayed in caller ID indicates it belongs to Peerless and/or if you have another number in question? We would be happy to review additional numbers. We may also be reached at: ************************************************ Thank you.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started receiving all times of robocalls scams telemarketing I would tell them to take me off the list they call from different states different area codes then I was getting weird things were little things like a dollar and stuff was being taken out of my accounts and I keep in contact with my grandchildren on ******** and there's a thing called Golden Dragon I've uploaded the things for you where they're scamming people with cash app I filed everything with cash app also

    Business Response

    Date: 11/13/2023

    Dear **************. Thank you for contacting Peerless Network. We would like to investigate this matter further but require the incoming telephone number of the unwanted calls/texts. We reviewed your attachments but were not able to find an originating call number. Are you able to provide us with this or these number(s) so that we can investigate further? You may also contact us directly at: ************************************************ Thank you.

    Customer Answer

    Date: 11/13/2023

     
    Complaint: 20854961

    I am rejecting this response because:

    Sincerely,

    *************************

        I have sent you plenty of proof If this is the only solution you have is to ask for more and more and more you have everything you need you need to credit me back my money take me off your calling list quit harassing me I'm a veteran I'm also somebody who has a lot of health problems and you're causing me a lot of medical problems right now either put my money back or I will prosecute with an attorney

    Business Response

    Date: 11/13/2023

    Dear **************. We would like to investigate your concerns further. You have provided us with screenshots of conversations with a ******************* and ***********************, as well as screenshots of a Cash App payment to Leyenne J., and a text conversation with an entity called Fire Golden Dragon; but we were not able to see a caller (or originating) phoner number in these images. Does your text conversation have an incoming phone number or caller ID with a number that we can investigate? We are happy to assist and review further if you can provide a caller phone number(s). Thank you.

    Customer Answer

    Date: 11/14/2023

     
    Complaint: 20854961

    I am rejecting this response because: as you can clearly see I have shown plenty of proof and evidence that that company is responsible and I want them to take responsibility or I'm going to pursue this with an attorney
    Sincerely,

    *************************

    Business Response

    Date: 11/14/2023

    Dear **************. Thank you for reaching back out to us and providing originating telephone numbers. Of the four numbers, one of them *************) is assigned to one of our carrier customers. We have notified this customer, asked that they investigate the complaint, take appropriate action, and inform us when complete. The other three numbers ******************-895-7664, 325-244-6679) are not assigned to Peerless Network at this time but to other large carriers. Please let us know if you have any additional concerns. Thank you.

    Customer Answer

    Date: 11/14/2023

     
    Complaint: 20854961

    I am rejecting this response because:
    I'mI'm rejecting because you haven't taken care of the money that's been taken out of my account I have probably 40 other incoming calls from your number that are from your your service that I've already done a back check on and look up I just didn't send them all to you I didn't think you needed a hundred of them to see that you're in the wrong I want my money back or I'm going to an attorney immediately
    Sincerely,

    *************************

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contact harassing phone calls that when I look up, source back to this company. I get multiple calls a day of people saying one sentence and then hanging up. One person working there actually stated death threats against me when I requested to stop calling.

    Business Response

    Date: 11/08/2023

    Dear Sir or Madam. Thank you for reaching out to Peerless Network. We take these concerns seriously and would be happy to investigate the calls in questions. Are you able to provide the telephone number(s) that called you, which we can use to investigate the matter further? We may also be contacted directly at: ************************************************ Thank you.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peerless network customer scammers calling my phone pretending to be a legit buisness trying to scam me out of money *********************4, **********, **********, **********. Not sure who at the bbb in chi town decided that a fraud complaint wasn't valid.

    Business Response

    Date: 11/01/2023

    Dear ****************,

    Thank you for contacting Peerless Network. We have investigated the numbers in question and have reached out to the customer to whom the numbers are assigned. We informed them of the complaint, asked that they take appropriate action, and inform us when action is taken. Please reach out to Peerless Network directly for additional information or concerns. We are happy to investigate and review the complaint. We can be reached at: ************************************************ Thank you. 

    Customer Answer

    Date: 11/02/2023

    Typically companies don't reach back out outside of bbb. So you can let me know the outcome here thanks.

    Business Response

    Date: 11/07/2023

    Dear ****************. Thank you for replying. We reached out to the customer to whom the numbers are assigned and asked that he/she investigate. Their response was as follows: "It seems like someone in the ******* area filed a complaint, but none of our calls are unsolicited or automatic dials. Any call that initiates from our numbers is directly involved with Choice Home Warranty. From the report, it sounds like they might have been upset with us, and reported it to the BBB, who already decided it wasnt a valid complaint." Please let us know if you have any additional questions or concerns. Thank you.

    Customer Answer

    Date: 11/09/2023

    I hope that peerless follows through making sure that their customer stops the harrassing calls.

    Customer Answer

    Date: 02/02/2024

     
    Complaint: 20786019

    I am rejecting this response because: Here's the updated information. I filed a complaint a few days ago they claim its the old complaint. I filed again ******* told me to send the email for the MOST receone to be open. Peerless wireless is continuing to contact me. This a NEW complaint, it has nothing to do with the old one.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls a day from this telemarketer. I have requested to not be called again and I am registered on the national do not call list but they continue to call. on 10/06 they called at 4:12, 4:13, and 7:13pm.

    Business Response

    Date: 10/10/2023

    Peerless Network has received the complaint. Can you please confirm the phone number(s) displayed in your caller ID related to the unwanted phone calls? We would be happy to investigate these number(s) further. Please reach out to us directly at: ************************************************ and we will respond. Thank you.

  • Initial Complaint

    Date:09/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** this phone number calls me periodically asking for a person who I don't know via a recording and leaves threatening messages to come to my job or home. It's a landline from Peerless Network. I don't answer the call but it's always a women's voice on a loudspeaker barking orders of these threats! I'm a senior citizen and I am retired so I have no clue who this women is and they are disturbing my peace! i would appreciate anything you can do concerning this matter. I await your decision.

    Business Response

    Date: 09/30/2023

    Peerless is in receipt of this complaint.  Peerless is a telecommunications carrier, is not a telemarketer and did not make the calls subject to this complaint.  Peerless has contacted the carrier customer assigned the target telephone number and asked them to investigate and take appropriate action.  Any further correspondence about this complaint can be directed to Peerless Network via email at ***********************************************.   

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a call from a ************ telling me I have a loan out from ************************************************************************************************** what theyre talking about seeing as though *** never heard of the company theyre claiming I borrowed from the lady refuses and tells me to show up to court and Ill find out there I asked her to email me or mail the info to me and she hangs ** in my face so I call back and ask for a supervisor and the person doesnt say a word and just puts me on hold with no response so I need to figure out what is this about they had my last four of my social and with all the spam if you think this is a professional way to get anything out of anyone youre wrong you dont threaten consumers about accounts they clearly have no idea about telling me I signed it so it must be mine excuse me?!

    Business Response

    Date: 09/24/2023

    Peerless Network is in receipt of this complaint.  We have contacted the carrier customer assigned the reported telephone number and asked them to investigate and take appropriate action.  Peerless Network does not make outbound calls to consumers and did not make the calls subject to this complaint.  Any further correspondence about this complaint can be directed to Peerless Network directly via emal at *********************************************** 

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Log of robo Criminal support by peerless Unavailable512-967-848709-06-23, 12:36 PM0:00 Unavailable512-967-848709-06-23, 12:36 PM0:00 Unavailable512-967-848709-06-23, 12:36 PM0:00 Unavailable512-967-848709-06-23, 12:36 PM0:00 Unavailable512-967-848709-06-23, 12:35 PM0:00 Unavailable512-967-848709-06-23, 12:35 PM0:00 Unavailable512-883-576409-05-23, 1:15 PM0:00 Unavailable512-883-576409-05-23, 1:14 PM0:00 Unavailable512-883-576409-05-23, 1:14 PM0:00 Unavailable512-883-576409-05-23, 1:14 PM0:00 Unavailable512-883-576409-05-23, 1:14 PM0:00 Unavailable512-883-576409-05-23, 1:14 PM0:00 Unavailable512-967-848709-01-23, 2:06 PM0:00 Unavailable512-883-576408-31-23, 5:00 PM0:00 Unavailable512-967-848708-25-23, 8:34 PM0:00 Unavailable512-883-576408-24-23, 5:13 PM0:00

    Business Response

    Date: 09/13/2023

    None of the telephone numbers subject to your complaint are assigned to Peerless Network; they are assigned to a different telecom carrier. Therefore, Peerless Network has no information responsive to this complaint.   

    Business Response

    Date: 09/16/2023

    It is not clear what clarification is being requested.  However, the telephone numbers originally reported are not assigned to Peerless Network or any Peerless customer.  They are assigned to a different telecom carrier.  That carrier would need to address this complaint.  

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 17, 2022 - the Vermilion County Conservation District sent a letter to Peerless Network of ******** terminating phone service with Peerless Network. April and May 2023 Vermilion County Conservation District received an invoice showing a credit on our account. 5/20/2023 - called Peerless Network and requested a refund. I was told they will close our account and issue a refund. June 2023 we received another invoice still showing a credit on our account. 6/13/2023 - called Peerless Network, spoke with ********************* who told me she saw no record of my call on 5/2/2023 and asked if they gave me a ticket number. I told her they did not. She told me she would get our account closed and issue a refund. I asked for a ticket number and was told me they could not give over the phone. 6/13/2023-I was cc'd on an email from ********************* to ***************************** requesting a credit check refund for our account. 6/22/****** received an email from ***************************** stating that we still had active services on our account and they could not close our account. I responded that I had called and sent a letter terminating service in November 2022. ******* responded with the active services which I told her to terminate. She responded that they had been terminated and our request for a credit check has been submitted. 8/4/2023-I emailed ******* and got no response. 8/16/2023-I emailed ******* and ******* 8/14/2023 & 8/16/2023 and got no response. 8/24/2023-I called and spoke with Ewelina. I told her that we still had not received our credit check. She said that our credit is pending review with *********************** , CFO. I asked to speak with ****. ******* transferred me to ****'s voice mail box which is full and not accepting new messages. I was disconnected. I called ******* back and asked for ****'s direct number which rang to the same full voice mailbox. I gave written and verbal termination notice 9 months ago and I still don't have a refund of credit on account.

    Business Response

    Date: 08/29/2023

    Peerless Network began investigating this complaint immediately after receiving it.  According to Peerless' records, we received the customer's disconnection request on 06/22/2023 and the disconnect was processed on 06/26/2023 (Order 00434316).  In addition, Peerless has issued a refund check to the customer in the amount of $461.13 (Check No. *****, dated 08/29/2023).

  • Initial Complaint

    Date:08/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 17, 2023 @ 2:48 pm I received another call asking about my property, if they could buy it. From phone number ************** that shows to be in *******, **.

    Business Response

    Date: 08/19/2023

    The telephone number subject to this complaint is assigned to one of Peerless Network's carrier customers.  We have informed the carrier customer about this complaint and asked them to investigate and take appropriate action.  Further correspondence about this complaint can be directed to Peerless Network directly via email at: *********************************************** 

Peerless Network is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.