Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is harrasing me and my wife from phone number **************, theyre threatening ** and saying I owe for a ***** lumina from 2015 ive never had that car and its not on my credit report but they have all of my information ss#, home adress, date of birth. I dont think this was the companies vision theyve caloed me over 20 times in 2 day. Theres another phone number associated with them it is *************.

  Business Response

  Date: 08/10/2023

  The reported TN ************ is assigned to a carrier customer. ********************** did not make the calls subject to the complaint and does not make outbound calls from that telephone number.  We have informed the carrier customer assigned this telephone number about this complaint and asked them to investigate, take appropriate action and confirm when action has been taken.  Further correspondence about this issue can be sent to Peerless Network directly via email at ***********************************************.  Thank you.  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is using the business's service to impersonate a police officer and trying to threaten me into giving them money. They call from another part of the country, but the phone number they are calling from shows up as a local number on my phone to make it seem like a local and legitimate call. This is what Peerless Network is facilitating. They allow criminals to use their service to mask their real number so they can anonymously threaten and scam people into giving them money.

  Business Response

  Date: 07/23/2023

  Peerless Network is in receipt of this complaint.  What is described in the complaint is conduct that is strictly prohibited on the Peerless network.  Peerless wants to investigate this issue immediately, but the complaint did not provide sufficient information.  We need the calling telephone number in order to investigate.  Please provide this information via email at: *********************************************** 

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple "Spam Risk" calls, multiple times of the day, every day************* ************ ************ ************ ************ ************ ************ ************ ************ ************

  Business Response

  Date: 06/27/2023

  Peerless Network is in receipt of this complaint.  Of the 10 telephone numbers reported in this complaint, only 1 of the numbers is assigned to one of Peerless Network's carrier customers.  They have been informed of this situation and asked to investigate and take appropriate action.  Any further correspondence about this issue can be directed to Peerless Network directly via email: ***********************************************.  Thank you. 

• Initial Complaint

  Date:06/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple calls daily from 978-321-xxxx, 12 in the last few days. I did call them today, a recorded message asked me to press 1 for English. It repeated several times, I didn't respond, have no idea why this unknown company is harassing me.

  Business Response

  Date: 06/27/2023

  Peerless Network is in receipt of this complaint.  Some of the digits in the target telephone number subject to the complaint have been redacted. Can you please provide the entire telephone number?  This information is needed in order to investigate this issue.  This information can be provided directly to Peerless Network via email at: ***********************************************.  Thank you.  

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Acc?Account No. ************ We are a healthcare management company (************************). We recently moved our phone lines from Peerless Networks to another provider. Following Peerless' instructions, we ported all numbers to the new service provider effective 5/08/23, which should have automaticaly terminated our services with Peerless Networks.I also emailed our listed manager, completed Peerless' online service ticket selecting the cancellation option on 5/17/23 and called Peerless on 5/17 to ensure cancellation. ??I have a confirmation email from Peerless Networks dated 5/17/2023 confirming my online request to, "Cancel All Services" effective 5/8/23 (the date of porting of all numbers).Nevertheless, the cancelled products have contined to show as active, and billing has continued, including new June 1 charges to our company credit card from Peerless Networks.I again phoned and spoke with ******** on 6/2/23. She stated she was escalating the complaint and that cancellation will still be effective 5/8 with a refund prorated to that date. I asked that someone contact me or email me verification of the cancellation action.By 6/22 I have received no ommunication from Peerless Networks and the account and billing remain active. I called again today and ******** was not able to contact a supervisor for escalation.Despite my ongoing efforts, Peerless Networks has not or will not discontinue billing for these cancelled services. I not been allowed to speak with anyone at the company beyond the telephone agent ********. The account and billing are still continuing.

  Business Response

  Date: 06/27/2023

  Peerless Network is in receipt of this complaint.  This issue is the subject of a pending *** complaint.  Peerless Network is investigating this issue and will respond in the context of the *** complaint.  In the meantime, any correspondence about this issue can be directed to Peerless Network via email: ***********************************************.  

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20221403
  
  I am rejecting this response because: The situation had worsened.

  This Peerless Networks account is structured so that money is added by periodic credit card debits when the balance gets low. Money is drawn down from the "account balance" as services are billed. We had about $300 in our Peerless account after the service was cancelled (all numbers ported out 5/8, cancellation follow up request on 5/17). I was expecting a refund of the account's remaining balance plus a prorated credit back to 5/8/2023 (the effective date of cancellation). Instead, Peerless debited another $600 from my credit card on 5/27/23, bringing our Peerless account "available balance" to $950.92 (see attached screenshot from 6/22/23). Then, after I filed this complaint, Peerless Networks took all of the money out of my account and now the "available balance" shows $9.18 (see page 2 of the attached screenshots). There has been no credit on my credit card so the money has disappeared. I have received no communication from Peerless Networks as to what's going on in spite of my multiple attempts and requests to speak to someone. Nor have I received any update regarding concurrent the *** complaint. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/06/2023

  This is a billing dispute that will be addressed by Peerless's billing/accounts receivable department.  Peerless's regulatory department handles Better Business Bureau complaints.  The regulatory department has reached out to billing/AR and is in the process of investigating and handling as part of the pending FCC complaint.  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20221403
  
  I am rejecting this response because:

  I have received no communication whatsoever from the business despite my repeated attempts. I have not heard from the billing department. In addition to the business being unresponsive to all communications related to cancellation, the business also removed $900 in unobligated funds from my account's credit balance, after charging an additional $600 to our credit card nearly a month after services were cancelled. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/14/2023

  We have requested that the billing department reach out to discuss/resolve this issue with the complainant.

   

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20221403
  
  I am rejecting this response because:
  
  Since May I have been requesting contact from the vendor, by phone, email, internal service ticket and now via this complaint, yet they have never once responded to a single communication.
  

  Their most recent responses here have also been promises to contact me, yet they have not done so. 

  Sincerely,
  
  *****************

  Business Response

  Date: 07/20/2023

  Peerless provides the following update on this issue:

  We received a request to disconnect the customer's account on 5/17/2023.  In the request, the complainant mentioned that he ported his DID's to a new provider on 05/08/2023 and wanted his Peerless account closed.  When a disconnect order is submitted the customer is advised that the *** to process a disconnect order is 30 days and that billing would end 30 days from the date his disconnect order was received.  The Effective Bill **** is quoted as 06/08/2023 on the disconnect order.  Billing task has completed and credits have been submitted for approval from finance for the account.  Services were disconnected and removed from billing as of 6/23/23. Credits for the DIDs are from 5/8/23-6/23/23 (port out date) and credits for the monthly channel fees are from 6/8/23- 6/23/23.

  Expected credit amount:
  DID -$79.50
  Monthly Channel Fee- $100.00
  

  Customer Answer

  Date: 07/27/2023

  Complaint: 20221403
  
  I am rejecting this response because: 

  
  

  Note the account funds available on June 22 ($950). This was 14 days after Peerless says our services ended, which was on June 8 (we canceled eff. May 8, but there is a 30-day notice period wherein they continue to bill). This was also the same day we filed this complaint with the BBB. The next day, June 23, all of the funds were removed from the account, leaving -$9.18.  This is because they charged a channel fee to our account for June 23 through November 14 (see attached invoice No. 26714, "MonthlyChannelFee-BP-BHOM-Qty10 2023-06-23 to 2023-11-14  Amt. $ 940.01. This is a new charge added on the day we filed this BBB complaint and is in complete conflict with what the company stated here as their resolution. This Channel Fee has always been a month to month charge and was already paid up through the June 8 termination date. This looks either punitive or in reaction to our having filed a complaint. 

  
  Sincerely,
  
  *****************; 

  Business Response

  Date: 07/29/2023

  Peerless Network is in receipt of this complaint.  Peerless is working with complainant separately via email to address his concerns.  I have reached out to Peerless' billing department to gather the relevant facts and will respond to ********************** soon as I have additional information.  

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20221403
  
  I am rejecting this response because:

  On 7/28 a representative from the Peerless regulatory department responded directly via email and told us he has asked their billing department to look into this, so the matter is still being investigated by the business. We await their reply. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 08/10/2023

  Peerless Network provided a response to ****************** billing concerns yesterday via email.  Further correspondence about this complaint can be sent to Peerless directly via email at *********************************************** 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone called me from telephone number ************, said she was with NMG, and asked me to confirm that I owed $100,000 on a property. When I said that I had no idea what she was talking about, she said nothing but stayed on the phone. I ended the call. I want my complaint recorded in case someone attempts yo steal my identity.

  Business Response

  Date: 06/18/2023

  Peerless Network is in receipt of this complaint. We have notified the carrier customer assigned this telephone number and asked them to investigate and take appropriate action.  Further correspondence about this complaint can be directed to Peerless Network directly at ***********************************************  Thank you.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling me harrising me I am on the do not call list

  Business Response

  Date: 06/01/2023

  Peerless Network is in receipt of your complaint.  In order to investigate, we need additional information including (at a minimum) the telephone number sending the unwanted calls and the telephone number receiving the calls.  Once that information is provided, we will investigate and take action to get the calls to stop.  You can provide that information directly to Peerless Network via email: ***********************************************

• Initial Complaint

  Date:05/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business provides communication networks. This network is used to make telephone calls with intent to defraud/scam people. I expect any reputable business to take steps combat fraud. The number, verified by ***** that was used for an attempted scam is ************ that called my personal phone number , listed above, on 5/25/23 at 10:34 am.

  Business Response

  Date: 05/26/2023

  Peerless has contacted the customer and requested that they investigate, take appropriate action and put consumer's telephone number on its Do Not Call Lists.  You can contact Peerless Network directly about this issue via email: ***********************************************

• Initial Complaint

  Date:05/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peerless claims that since they do not make the calls, they will not block the caller from calling me, even tho I have not spoken to **************** (it doesn't have an actual person there, only a phone message). They say they will contact the client regarding my complaint. I am being called about a 3rd party that their client says **** $$. I just want them to stop calling me. I've been on the Do Not Call Registry for several yrs.

  Business Response

  Date: 05/20/2023

  Peerless Network will investigate this issue for the consumer.  Please email the details about the unwanted calls to ************************************************ Details include: calling telephone number, called telephone number, date/time.  Any information you can provide will assist.  We will investigate and take appropriate action.  Thank you. 

  Customer Answer

  Date: 05/28/2023

   
  Complaint: 20080754
  
  I am rejecting this response because:   I continue to receive calls & when I finally responded and clicked "1" to speak to them I go nothing but music & finally hung up.  I do not understand why Peerless will not block this call from coming to me (my ph # is ************ & the # calling me says:  ********* **  ************).  When I had a problem yrs ago, AT&T blocked the offending # with no problem.  The very fact that the Peerless customer service line only has a recorded message stating they do not block calls but will contact their client is suspicious to start.  It tells me that they receive tons of similar calls to mine & they just don't care or want to be bothered helping people.  The person the client was trying to call, called them & when they said it was an overdue (5+ yrs) payday loan, she asked for proof & they told her they would not send anything until they received pmt - that's a scam, pure & simple. 
  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 06/01/2023

  Your request to block calls from the offending telephone number to your telephone number has been submitted to Peerless' fraud department and should be implemented within 24 hours. Any further correspondence on this issue can be sent to Peerless Network directly via email: *********************************************** 

  Customer Answer

  Date: 06/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:04/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving repetitive calls from them even though I am on the do not call registry. I just want them to stop harassing me

  Business Response

  Date: 05/02/2023

  Peerless Network, Inc. (Peerless) is in receipt of the above referenced complaint.  Peerless is a certified telecommunications carrier providing telecommunications services to carrier customers.  Peerless did not make the telephone calls that are the subject of this complaint.  Peerless is not a telemarketer and does not make any solicitation or telemarketing calls.  Nonetheless, to the extent Peerless receives complaints or requests that consumers not be called, Peerless investigates the issue and takes action to get the calls to stop.  In order to investigate, Peerless needs certain information, including: the calling number and called number.  In this case, Consumer did not provide this information.  If the consumer provides this information, Peerless will contact the customer and request that calls cease to Consumers telephone number.  Consumer can also provide this information directly to Peerless via email: *********************************************** or can call ************. Peerless takes complaints very seriously, and is dedicated to resolving them.? Thank you.