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Business Profile

Tour Operators

Vacations By Rail
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

Customer Review Ratings

4.7

Average of 100 Customer Reviews

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Review Details

  • Nancy W

    Date: 08/10/2023

    Im very impressed with the customer service at ****************. ******* was tremendously helpful after I screwed up the expected dates for my trip. She managed to pull out all the stops and secure a reservations, even at the last moment..

  • Rose-Marie B

    Date: 07/11/2023

    ******* was very proffessional, knowlegable, pleasant and efficient. She was very helpful.

  • George B

    Date: 07/05/2023

    Weve been working with ******* from Vacations by Rail go almost a month in planning, getting questions answered, and finally confirming reservations for my wife and I, along with two of our travel buddies. She did a fantastic job helping us feel good about using VbR for our big adventure next year to ***********. Ask for her by name for any questions you may have.

  • Tom P

    Date: 06/30/2023

    Dealt with ****** during booking and she was great! She was very thorough and professional. It was a pleasure working with her.

  • Alwynne D

    Date: 06/29/2023

    I just booked my third rail trip with *************************. I always ask for ******* in person as she's exceptionally helpful, not only with responding to questions but also making excellent suggestions tailored to my individual needs. She remembers me as an individual and is a delight to make plans with. She has my whole-hearted recommendation.*********************************

  • Bruce H

    Date: 06/19/2023

    I spoke with ******* and she was very helpful and pleasant

  • Krupa P

    Date: 06/17/2023

    Working with Bridge at VBR has been wonderful, thus far. She is patient, knowledgeable, prompt and professional. She answered all of our questions informatively and even assisted in adding an extra relative to our trip. This is our first trip utilizing VBR and we are looking forward to it. Will update once we complete our trip. Thanks for all your help *******!.

  • Patsy H

    Date: 06/16/2023

    *****, a rail specialist, has assisted us all the way through creating our trip with Vacations By Rail. He was extremely helpful, kind, and made every effort to help us get exactly what we wanted and understand the details of the trip. He even researched some questions and got back to **. We highly recommend ***** as your rail specialist!

  • Dennis L

    Date: 06/15/2023

    Fantastic trip to ***********. Everything went better than expected. The Tour Guide anticipated any unexpected problems with the train travel and hotel reservations for 20+ elderly patrons. The Tour activities were appropriate in all respects.

  • Willie H

    Date: 06/14/2023

    The travel assistance, or knowledgeable, and very responsive. This made the whole experience, extremely productive. And a special thanks to ********* for her personalize support and assistance.

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