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Business Profile

Tour Operators

Vacations By Rail
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

Customer Review Ratings

4.7

Average of 100 Customer Reviews

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Review Details

  • Larry D

    Date: 10/02/2022

    Vacations by Rail was nothing short of amazing to work with. Our consultant, *******, was always there for us and a joy to work with. Due to covid, this trip had to be rescheduled twice and had a last-minute drop-out from our party and VBR handled everything (including the accounting) absolutely smooth as possible.The trip went flawlessly and our tour manager, ****, keep things moving and all us guests informed of all upcoming events, times and locations as well as having an in-depth knowledge of the local area and history. He really helped make the trip special.

  • Linda S

    Date: 09/24/2022

    We have a trip planned to visit ***** in 2023. We made our tour reservations through *************************** be more pleased with their organization.One person in particular has been most helpful to us is *************************. She has worked tirelessly on getting our pre stay & post stay reservations at the hotels in **************** She has communicated with me in a high degree of professionalism & useful manner. Vacations by Rail should be very proud of this employee because shes communicated with me so honestly & forthright!We know were going to have the trip of a lifetime and its all due to Vacations by Rail!

  • Lynn R

    Date: 09/24/2022

    Fabulous. ****** was my liaison and was extremely helpful with suggestions and answering all my questions (and I had a lot!) She had to adjust our trip, and spoke with medial till finalized our plans. Highly recommend!

  • John C

    Date: 09/20/2022

    Representative (***********************), was most helpful in providing the information I requested. She was professional, courteous and knowledgeable about answering all my questions.

  • Robert A

    Date: 09/07/2022

    My wife and I are really looking forward to our train ride to view the Northern Lights. Our agent, ******, demonstrated real initiative in checking on several factors that will contribute positively to the success of our trip.

  • Kathleen B

    Date: 09/03/2022

    ***** was extremely helpful. I had to change of number of things including the name of the person I will be travelling with. He was very patient and understanding. I would rate him a 5 star.

  • Randy S

    Date: 08/26/2022

    ***** was very helpful , found the trip and the dates we wanted. Went above and beyond to help us book with four other couples. Looking forward to our first fall foliage tour?

  • Tom W

    Date: 08/25/2022

    ****** was very, very helpful in clarifying various aspects of Vacations by Rail options for enjoying the beauty of the ******** Rockies. She is courteous, friendly, and very well informed about tour details.

  • Shannon Y

    Date: 08/22/2022

    I was trying to plan a bucket list train ride for my father and I. He requires oxygen and can only walk very short distances. **** LISTENED to me and made suggestions that would meet our needs. He informed us of additional services available, made suggestions of accommodations needed and incorporated that into our trip. **** was exceptional! He was professional, courteous, responsive and made this experience begin with ease! I can't wait for our trip!

  • Lora C

    Date: 08/17/2022

    Did not rush, answered all questions and was very professional. He immediately returned my phone call

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