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Business Profile

Truck Driver Training

160 Driving Academy (HQ)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 160 Driving Academy (HQ)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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160 Driving Academy (HQ) has 21 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently completed my training at 160 Driving Academy in ********, and unfortunately, my experience left much to be desired. While the instructors were undoubtedly the highlight of the school, the overall condition of the facilities, particularly the yard, was deplorable.Firstly, upon arrival, I was shocked to find the yard in a dilapidated state. The presence of abandoned buildings and trucks scattered around the premises painted a grim picture of neglect. It's disheartening to see such disregard for the upkeep of the training environment.Moreover, my frustration was compounded when I was denied the opportunity to retake my driving test. Despite having completed the necessary training and securing funding for a $5000 ***** from WorkOne, I was informed that my additional $350 voucher would not be accepted due to the test ********* personal grievances. I find it perplexing that a private phone call, which I conducted politely, could somehow offend the ******* and hinder my ability to take the test.To make matters worse, ****, the sole test ******* at the location, is refusing to conduct my test, leaving me with no choice but to seek alternative testing facilities. Despite my efforts, the school has offered no assistance in finding a resolution or guiding me through the necessary steps.In conclusion, while the instructors at 160 Driving Academy in ********, are commendable, the dismal condition of the facilities and the lack of support in crucial matters such as test scheduling and resolution of issues have left me deeply disappointed. I would caution others considering this institution to thoroughly assess their options before enrolling.Overall, my experience with 160 Driving Academy in ********, was highly unsatisfactory, and I cannot recommend it to others.Sincerely,******

    • Initial Complaint

      Date:02/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started 160 driving school in November and my experience has been terrible since day 1. *********************** is rude and unprofessional and is very unhelpful once she receives payment. My course was paid for by a state program and 160 is suppose to report my time each week and its always a hassle to get that done. I have to call multiple times and they say they will get it done and its never done. I reached out to ******* on 2/6/24 and she informed me my attendance had been taken care of already. I had to call back on 2/7/24 because it was indeed not taken care of and she got on the phone and told me she would appreciate if I stopped calling and I informed her that I wouldnt have to call if they did what they said. The ****** truck yard has portable toilets and the trucks are always down so learning is very slow because its so many people trying to learn with little to no trucks working. The school is only in it for the money and they dont care about anything else.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******* lead yard instructor ********************* falsifies skills hours turned into FMCSA. 2 current students had less than 7 hrs of skills ********** changed it to the required 36 hrs in order to have them test the next day at the ***** ********** of ****** Safety. He never leaves his desk much less teach ** any maneuvers. The class/course is taught & run by a single instructor named *********************, hes the only reason anyone learns anything. 160driving academy is quick to take $5,000 tuition but hard to speak to corporate to file a complaint. Last week the main truck was parked 2 days without fuel when it could of been used by students to practice skills/maneuvers.

    • Initial Complaint

      Date:12/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was attending 160 driving academy and recently had to stop for personal reasons although I dont feel like the school was helping me at all. I dont even want a full refund. Just a partial refund.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid **** for cdl a school but after week in class I knew and I regret it that they werent good they were disorganized and they truck was always broke so it wasted 2 months of mine in the beginning they told that I would pass and get my cola if I didnt I would get second chance when I had test they didnt even tell me when is my test they emailed me on the last day of class that my test is tomorrow which was already bad idea and it was in different city they shouldve told me all this in the beginning which they didnt and after I did my test I failed so I asked for second chance the branch manager was asking for more money $2600 dollars to come school for like little time not whole month or week I refused to pay so he told me I cant get second chance and I asked for my money back and I asked for someone to talk to he said theres non to talk to and he is the big boss and owner and they always laughed and made fun of me and other students

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kicking me out when clearly I had every reason to have missed days of instruction. Due to my husband dying. Not taking in consideration I am jobless and needing to square what was left to me away before I could return.

    • Initial Complaint

      Date:08/29/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** / *********** (location)I had a bad experience with the instructors and manager. I was treated unfairly. They talk to you any kind of ways. No respect for others. Very unprofessional!!! Don't recommend for no one to go here.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Training you are suppose to have 1 Trainer to 4 students. They fired a few instructors. They mainly focus on the contractors. They have favoritism. I complained to the office about my issues. I had a Dr. **** and they waited later in the date to inform me that I am on hold from finishing my last two days due to my attendance. I call the office and I was informed that I was off of hold. They waited a whole week to inform me that I am not proficient enough. They made me due a full examine on stuff I was not trained on. After my complaint they then tell me that now I can finish my last two days of training. They would not inform me who to call to file a complaint. I would like a full refund.

    • Initial Complaint

      Date:07/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27 ********************* the yard manager tried to fight me because I asked the secretary to speak to his boss about how I was being treated when she finally got to work she had to separate us and he was saying racist things in from of her. They do not help with training they want us students to teach ourselves and they just sit in the office all day, but I really need help with maneuvers and no one is willing to train me and now they are refusing to let me test basically wasted my money and time Im at 132 hours out of 160 if you not going to teach me release my hours so I can hire someone else this is the worst professionalism I have seen they kept my evaluation on my folder so everybody can see it including the students trying to embarrass somebody

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint taken over phone by BBB representative BA.

      Consumer signed up for a five week CDL course in February of 2023. He paid the full tuition of $5420. He went for a week in February and then was told to not come back until mid-April. He went for 1 and 1/2 more weeks before they told him he couldn't come back.  It was never explained before he signed up that there would be a gap between training. The business has not let him complete the course because they say he has a vision problem. He has been cleared by the medical doctors that the company chose, cleared by the **** and his own doctor. The training has been improper as well as the driving testing. They had him driving out on the road after 3 days without any training in maneuvering. They won't allow him to practice maneuvers in the yard for his CDL and told him they have to get permission from the main office in order for him to be on the facility grounds. They are now blocking his calls.

      Business Response

      Date: 06/02/2023

      *************************** began classroom training at 160 Driving Academy on 2/13/2023. Upon enrollment in the program, ******* was notified that there was a yard delay due to overcrowding, and there would be a gap in his training. After ******* completed classroom training, he was given his yard start date of 4/18/2023. However, we were able to move this up so he could begin yard training on 4/10/2023. After beginning yard training, around 4/28/2023, he informed one of his instructors that he was unable to see out of one eye. Due to the nature of our industry, we requested that the student complete another eye exam as a safety measure, which he passed. However, after reviewing all medical documentation he provided us, information was withheld and/or falsified during his DOT physical. As a result, this student will need to obtain a new medical card with complete and accurate information. Additionally, this student will need to pay for additional training if they want to continue the program, as they have already received 180 hours of training. Per ******** enrollment agreement, any training over 175 hours will incur an additional cost. The enrollment agreement also clearly outlines 160 Driving Academys refund policy, which ******* signed acknowledgement of on 2/8/2023. According to our withdrawal, refund, and cancellation policy, a student who starts class and withdraws after the academic term is 40% completed will not be entitled to a refund of the tuition and fees for the current and academic term.

      Customer Answer

      Date: 06/08/2023

       
      Complaint: 20070904

      I am rejecting this response because:
      The cones were not designated to where there was a difference they were all the same and I was told I had more hours to drive and I didnt even finish my 3rd week and I didnt falsify my eye test and wasnt asked any questions about my eyes and the person that did my eye test filled out my application for me because the laptop didnt work she answered all the questions for me and I still passed the test and I gave ******************************************************************************************************************************************************************************* after I paid my money and only instilled them
      Sincerely,

      ***************************

      Customer Answer

      Date: 06/14/2023

       
      Complaint: 20070904

      I am rejecting this response because:
      I gave a response to this letter on the 6/08/23
      Sincerely,

      ***************************

      Business Response

      Date: 06/27/2023

      160 stands by our initial response.  

      Per ******** enrollment agreement, any training over 175 hours will incur an additional cost. The enrollment agreement also clearly outlines 160 Driving Academys refund policy, which ******* signed acknowledgement of on 2/8/2023. According to our withdrawal, refund, and cancellation policy, a student who starts class and withdraws after the academic term is 40% completed will not be entitled to a refund of the tuition and fees for the current and academic term.  Our records indicate that you have inquired about returning to training with the ********* branch, to please be sure that you complete training within the time frame allowed for ****.

      Customer Answer

      Date: 06/28/2023

       
      Complaint: 20070904

      I am rejecting this response because:
      I havent received the hours stated in the letter and the time I received with the instructor wasnt accounted for cause there would be 5 people in a group and you only instructed at the most 3 hours a day and as stated they advertised 4 weeks to get my CDL class A and they knew that it was impossible with the students they had assigned to the yard inadequate training they kept the majority of the people who self payed together theres more to complain about this is part I was only in the yard two and half weeks that dont add up to 175 hours 
      Sincerely,

      ***************************

      Business Response

      Date: 06/29/2023

      Thank you *******.  

      Most training is conducted in a group setting.  Our progress and attendance records are accurate, with 20 additional hours given to you at no charge.  We do wish to see you complete when/if able to return to test.  Please reach out to your branch manager regarding next steps if you are still interested in returning to complete your training. This file will be requested to be closed.

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20070904

      I am rejecting this response because:
      The stated 20 are false cause I was never on the facility that much time you say group setting then I still dont add up to the hours you claim 4/10 til 4/26 a half a day was not allowed back on th facility after repeated calls to do so and I didnt miss any days saying I had had three report off was incorrect a week of class 40 hours and just 2 and a half weeks the hours dont add up. To 180 hours I question the fact that group sessions dont give you adequate time to practice the choice of how I receive permission to return should be up to you. The reason I wasnt allowed back was stated by ****** that the decision was yours and I did go back to eye doctor you had choice and they didnt exam me now that you have delayed my schooling my learning permit is going to expire which I feel you know that ****** is and she has all the documents stating my eyes are okay I refuse to pay anymore money and should be compensated for my losses of time and lost possible wages and reimbursement me my fee I was told 4 weeks and not over 270 days by doing what your doing I have until October to finish 
      Sincerely,

      ***************************

    160 Driving Academy (HQ) is NOT a BBB Accredited Business.

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