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Business Profile

Truck Driver Training

160 Driving Academy (HQ)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Driver Training.

Complaints

This profile includes complaints for 160 Driving Academy (HQ)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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160 Driving Academy (HQ) has 21 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/20/23 I paid $7000 to this school to get my CDL license. Right from the beginning it was very unorganized and no real structure. Once I got to the hands on training, the hands on training was subpar. No running water and minimal shade. I was expected to learn from other students. The instructors were very unprofessional and very unapproachable. If you didnt understand something right away they got irritated and passed off to another instructor. I had to wait 2-3 hours to do one maneuver. I witnessed the gates being locked behind us on many occasions because other previous students would come back and fight with the instructors. I felt very unsafe while on the road training because the instructor would be fighting with a student. I filed a complaint with the school about the hostile work environment and the unprofessional instructors. Their response was that they blamed me for not being proficient, according to their standards

      Business Response

      Date: 04/19/2023

      **** enrolled at 160 Driving Academy on 2/15/2023 and began class on 2/20/2023. The student was enrolled in a 160-hour program and had received 168 hours of training. After 168 hours, the student was contacted to inform them that they were over on training hours and would be given 7 additional training hours to become proficient. At that time, they would be assessed by their lead instructor to determine their proficiency for being sent to test for their CDL exam. Per FMCSA regulations, they could not be submitted to test until they had achieved proficiency.  If they would require additional training after 175 hours, they could pay 160 Driving Academy for the hours, or they could drop our program and choose to finish training and testing elsewhere. The student was notified on 4/7/2023, by email, of the above. On 4/10/2023, the student contacted our Head of Schools, ********, with their complaints. ******** responded to the complaints indicating that we would investigate their claims accordingly, and we did receive a response from the student. The only communication received since from the student was an email on 4/11/2023 to their branch manager indicating their desire to drop the program. The students training was funded through a loan, and they did not pay any money directly to 160 Driving Academy. Per the students enrollment agreement, they are not eligible for a refund from 160 Driving Academy.

      Customer Answer

      Date: 04/22/2023

       
      Complaint: 19920027

      I am rejecting this response because:
      They are not addressing any of my complaints about the hostile work environment as well as their unsafe  teaching practices. The lack of unprofessionalism is also not addressed. I find it interesting that they are blaming me and not looking at their structure.

      As far as the refund, I would like the school to pay the money to the loan company. I did bring my concerns to the proper people and nothing was done. I was told they would work with me but the did not. Instead they put me right back into the same hostile environment.

      Sincerely,

      Nol *****

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I started 160 back in October 2022. I did a week in class training. Next I went to the yard to learn how to drive a tractor trailer. 1st we get this stack of papers that states we need to learn pre-trip, incab, skills and H3332313936343338373*H. So to be very honest the students teach themselves pre-trip incab. (I did anyway) the school said I did over 18* hours ask me how? Do not know but anyway. I had 20 hours of road and maybe max * hours of skills. I came to the school to learn. Not to teach myself! So now let me fast forward. Now Im scheduled for testing and I failed skills. The school waited a whole month for me to test again. Then I let them know what my problem was with skills and I need major help! What they tell me is that 160 do not do back to back testing. So now the manger makes a deal with me that I can test 2 more times so remind you Im still having problems with skills! So then they schedule me 2 weeks out agin remember I still need help with skills. So now me and the yard manager get into it because he told me to come back next Friday and I will test you. Well I should up to get humiliated and he tells me I did not tell you that ok so now I call his boss and his boss tells me how did you get my personal phone number I told him the office gave it to me he said you are not supposed to call this number. So I said the number that I was calling you was not answering. So he hung up and told me that the branch manger will give me another date but it will not be tomorrow! Ok fine still again I need help on skills (offset) and parallel parking . ****** had me come in the day before testing to grasp skills because I can not come in for 2 days(like everyone else does) because I already went over my hours. So now I have failed for the 3rd time and The yard manager told me in order for me to come back I would need to pay again. So I called my program that I am in to let them know. They approved to pay for me to get more learning in with skills and 160 denied it!

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this school $4,950 to get my CDL 5/20/22 and the school had us students teach each other. I as well as my classmates have all failed multiple times. I got an email from the school that they had replaced all the teachers due to students not passing. I now have a fulltime job that has a very big project in October so we are not allowed to take time off that month, ********** said since I can't take the day they chose for me that I would be dropped which they did drop me.This school is a scam and needs to be investigated. They should not be able to take peoples money then not teach.

      Business Response

      Date: 02/17/2023

      See Attached 

    160 Driving Academy (HQ) is NOT a BBB Accredited Business.

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