Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LKQ Corp has 208 locations, listed below.

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  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  LKQ Inc

  7135 US Highway 70 W La Grange, NC 28551-8212

• 

  LKQ Corp

  904 S Interstate Highway 45 Rd Hutchins, TX 75141-4195

• 

  LKQ Corporation

  PO Box 237 Jenkinsburg, GA 30234-0237

• 

  LKQ

  16925 Black Mud Road Livingston, LA 70754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1700 for an engine on my car and the engine given to me was out of timing which is not what the purchase agreement stated and the engine ended up causing more damage to my car and more labor for the mechanic. They then replaced the engine and the second engine again was out of timing. Per the purchase agreement, these engines were suppose to be in time and ready to put into my car. The labor my mechanic put into the first engine is 1600 dollars. I believe LKQ is responsible for that because they are not quality checking their products before selling them. They admitted that with the below document and have paid for the second engine to be put in time but not the labor to put in or remove the first engine.

  

  Business Response

  Date: 04/03/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have passed this information to the facility that provided this part. I will reply after a brief investigation.

  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a rebuilt transmission with ****** miles on it for a ****** Sentra 2014 from this location for $3210.95, but upon picking it up I noticed that it was leaking. I let the person/employee know that it was leaking, but the employee told me that the bolts on the transmission didn't have warranty. I took it home thinking it wouldn't leak more but then when I got home it leaked all over my driveway. I called to inquire if I could return the transmission and if I could get a refund and they said as long as it was before the 30 days that I could. I took it that same week when I bought it and spoke to them (way before the 30 days) and they took the transmission without a problem but I noticed that in the receipt they only refunded the core which was $100, so I asked the guy in the front desk what about my refund for my transmission ($3210.95). He told me if I paid with a card that it would go back to my card (this was on Friday March 8, 2024). I waited a couple days for the refund but yesterday March 12, 2024 I spoke to the company and they claim that what I turned in was the core and not the transmission. I never removed my old transmission and decided to donate my car once I returned the transmission so I don't understand how they think I still have the transmission or how they don't recognize their own transmission they sold me. I have called them multiple times trying to prove that what I turned in was the transmission, but they are claiming what they have is only the core but once again I never removed my old transmission which I have informed them of.

  

  Business Response

  Date: 04/03/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have reviewed this complaint and found that a complete refund was invoiced on 3-15-24.

  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction: 06MAR2023 - Transaction amount: $4,344.99 - The business committed to provide to me a: 2.7 Liter 2TR FE Model ATK Remanufactured Crate Engine - The nature of the dispute is that I bought one ATK engine from Jegs Auto Parts website about a year ago, however that one engine had to be warrantied through LKQ a month after installation due to manufacturer errors. The second engine they sent was warrantied immediately after I received it due to freight damage. The third engine they sent to an entirely different state, so to remedy their mistake they just sent me a fourth engine which I also found to be freight damaged. Its been a year, Im $4,344.99 in the hole and I still dont have a functional engine to put in the only vehicle I own. Ive been having to borrow vehicles while Jegs holds on to my money and LKQ continuously fails to control the quality of the product that I paid for. My biggest frustration is the fact that my time is being taken granted for, to which I cant even begin to place monetary value on. I would like Jegs, or LKQ, or ATK (whichever entity of this confusing transaction) to deliver me an engine so that I can move on with my life with a vehicle to rely on, and I would also like a generous discount for my time and money being wasted trying to compensate for these corporations inconsiderate shortcomings. - Original Invoice # from Jegs: ************ - Warranty Claim # from LKQ: WC186344

  

  Business Response

  Date: 04/03/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have forwarded this complaint to our reman facility for comment. I will respond as soon as this is investigated.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a motor for my car. That is not running right and they will not get back with us. My car is been setting for 2 weeks at cecils. And sons discount tires and *******. ********, they will not give ** the right email or having so much trouble with them. And I'm without a car. I work from my car 2 weeks in low response. Our next will have to be an attorney

  

  Business Response

  Date: 03/19/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice or the invoice number. would also help to expedite the process.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

   

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2013 Jetta transmission from LKQ in August 2023 with a 6-month warranty and labor. However, after installing the transmission and sending the car to the dealer for reprogramming, couple days later the transmission started slipping and making noise. Despite multiple attempts to open a case for a replacement, communication was poor, and misunderstandings regarding the necessary documents led to the case being closed without explanation and in the end led to the sales person (***********************) to hung up the phone on our face and don't want to open the case again. After escalating the issue to a manager named (*********************), initial helpfulness was followed by a lack of response to emails and calls, leaving us unsure of the case's status and feeling stuck with a broken transmission and an unusable car. We are frustrated by the lack of guidance and support from LKQ's customer **********************, especially given the extra money paid for a warranty.

  

  Business Response

  Date: 03/12/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have reviewed your complaint as well as the multiple claims that were opened in an attempt to resolve the issue. I found that **************** did intercede on your account and signed off on a full refund of the part purchased once the part has been picked up. I consider this issue closed.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21353992
  
  I am rejecting this response because: I haven't heard from them yet about when they will pick up the transmission or when I will receive my refund. I have only received a call stating that we have accepted your case and would return your money since last week.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/03/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have reached out to the facility and individuals involved for comment. Further information to follow.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an alternator for my 2016 ***** Odyssey on February 8. On February 13 I received a call stating that the first alternator did not pass quality control and they had found another one which I should receive by Friday February 17. When I hadnt received any tracking information I called back and learned that second alternator also did not pass quality control but that they had found a third alternator. I explained the urgency in getting the alternator because I am paying for a rental until my van is repaired which was going to get repaired on Saturday February 18. On Thursday I received a call stating that the third alternator had been shipped and that the alternator was being delivered by *** on Friday February 17 as was the case with the two previous alternators. After again not receiving any tracking update I called LKQ to inquire about the tracking numbers because I needed to drop the alternator off which the mechanic who has been expecting the part all week. It was during this call that I learned that the third alternator in fact was not shipped on Thursday like I was assured and in fact, the third alternator had not even passed quality control testing yet (so it might not even work). During that conversation I was told that I would receive that alternator by Tuesday February 21 which is completely unacceptable. I paid for a part that was advertised only to learn that they didnt even part pulled from the salvaged vehicle it was in. Now I have to not only extend my rental but Im now on the hook for storage fees because my van has been just sitting in the mechanics shop waiting for a part that as of the 17, seems to not exist. I asked to speak with a supervisor several times and each time I was told that I would get a return call within 48 hours-no one ever called. LKQs bad business practices has cost me money outside of what I paid for the alternator and they have offered not remedy. This is so wrong on so many levels.

  

  Business Response

  Date: 02/28/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21306942
  
  I am rejecting this response because:
  I purchased the alternator online. **** called and left me a message stating that the first alternator did not pass the quality test but they had another one for me. When I called back to confirm, I dont know who I spoke with but I was assured that I would have the alternator by Friday. I called again on Friday after not receiving a  confirmation number for the second alternator and was told that also failed the quality test but they had found a third alternator and I would definitely be receiving that one by Tuesday because Monday was a federal holiday. On that Tuesday I called back and was told that my order had been cancelled. I request twice to speak with a supervisor and both times I was told that one would call me back within 48 hours- as of today, I have still not received a return call. These actions by LKQ caused me to spend so much money that I dont have, from storage fees for my van to having to rent a vehicle and one one there seems to care. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/06/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. We have reviewed your complaint and found that we acted in accordance with company policies. Our salvage parts are put through an inspection process pre delivery. The parts selected did not pass inspection. We have refunded your purchase. There is nothing else we can do to assist.

  
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for the LKQ (OEM Recycled parts) located at ************************************************************. I paid for a master cylinder on the 7 Feb, I was told it was local and that it would be in the next day. The next day I showed up and apparently they had cancelled the order but did not bother to let me know. I spoke to a **** who said they would re-order my part. On 9 Feb they call me and told me the part was in. When I went to pick it up, they had some other part that did not look close to what I had paid for. I had provided all the details and OEM part numbers from the begining. I asked to speak to a manager and come to find out **** was the manager. I told her and showed her all the information again. She told me there was nothing she could do, all she can do is keep re-ordering the part. I tried to tell her that maybe there is an issue with their system/process and she got really defensive and all she could do is tell me that she could give my money back or re-order it. I told her I really need the part but I don't want it to be wrong again. She kept insisting that there was nothing she could do but order it. To me that's disrespect and lack of care for customer **********************, she was making sould like I should just deal with and let them keep messing my order up and waisting my time. I am the one making all the trips to their store for a paid service and they keep s******* up, not to mention all time time I keep waisting and in return tell my customer they have to wait as well.I feel someone needs to step in and fix issues like this. I have attached copies of paperwork and images of their mistakes.

  

  Business Response

  Date: 02/20/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. I have passed the information provided to the management team at that facility. A member of that team may wish to reach out to you.
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waited over 4 months getting run around by everyone in your company. Ordered an M3 transmission and Driveshaft. You ordered the parts, sent them back to ************ then ordered them back just to turn up with parts for an 08 *** that is not an M3. Parts is literally all you do.

  

  Business Response

  Date: 02/14/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from - whether LKQ Online or a physical location? A copy of the invoice would also help to expedite the process.
  
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a transmission for my 2015 ****** Versa from LKQ on 10/18/2023. My mechanic picked it up and up receiving it saw metal shavings come out of it and had to replace a piece that was broken. After installing the transmission it did not work so I reached out to LKQ and told them the information to do a warranty replacement since it was only about 2 weeks after my purchase. It took forever to get in touch with their warranty team as every time I called them back even within minutes they didn't pick up. I left messages and finally after getting in touch with someone they said they would not honor the warranty because they said it was not installed correctly. I went back and forth with them stating that it had issue before installation but they didn't care. I took the car to the ****** Dealership to get the transmission programmed since they said it needed that to work and it still didn't. I even went back to ****** after it was still having issues and they confirmed that it was the transmission that was bad including the codes they had which show my mechanic was right. I would either like the transmission to be replaced with a fully tested and working transmission or a refund of the money I paid. I spent over $2700, including the labor for installing it and I do not want to lose the money I paid for the part which is $1941.13

  

  Business Response

  Date: 02/14/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. All ****** CVT transmission require programming after install. The warranty claim was denied because this programming was not completed.
  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21214326
  
  I am rejecting this response because:

  The transmission WAS programmed and barely driven. I drove it to the dealership to have them program it and told them the situation they said it was not a good part. The vehicle was barely driven 20 miles round trip to get there an back. I also reported that the transmission had metals shavings falling out of it PRIOR to install. My mechanic also had to fix a broken filter which I have attached to this. The part had issue before it was installed. You guys are trying to avoid the warranty replacement/refund. 

  
  Sincerely,
  
  ******************************

  

  Business Response

  Date: 02/28/2024

  Good day,

  This claim was sent to review and we stand by our decision to deny the claim.

  Respectfully,
  Customer Relations | **********************
  ******************************************************

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a specific optioned seat, a bench seat from a 2009 buick lucerne with power seats, air bag, and heated and cooled. The seat that arrived is not a heated and cooled seat. The invoice states explicitly that it is. After calling and providing pictures of said seat, company would not allow return without a vin. I was hung up on after providing an older VIN.

  

  Business Response

  Date: 01/30/2024

  Good day,
  
  We're sorry you've had such a frustrating experience. However, I show this part has a return credit written on 1-25-24.

  
  Respectfully,
  Customer Relations | **********************
  ******************************************************

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, there were several steps along the way that were more than an inconvenience.  They were either very unknowledgeable staff in a position they should not be in, or return policys set up to discourage and frustrate users from returning.  The first is two separate customer ********************** agents were unable to resolve a clear difference in the bill of lading/receipt from what was ordered, and what was received.  The second is policy requiring more information to order than to return.  I ordered this part without referencing a VIN.  It is not something I have.  Both representatives said it was now required to return.  Lastly, the options for return were to deliver it to a shipping company 4 hours away, or use their return system.  This system gave me 10 hours notice of when the carrier would arrive, and required me to then take a day off work because they would not allow me to schedule a time or a day for return.  All of these things add up to a company that does not want to make it easy to return anything, even when the problem was entirely their fault.  
  
  Sincerely,
  
  *******************