Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  Keystone Automotive

  14231 Jet Port Loop #9 Fort Myers, FL 33913

• 

  LKQ Melbourne

  7298 Waelti Drive Melbourne, FL 32940

• 

  LKQ Corp

  904 S Interstate Highway 45 Rd Hutchins, TX 75141-4195

• 

  LKQ

  16925 Black Mud Road Livingston, LA 70754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov ****** I ordered a differential for a customer of mine it cost ****** told me it would be there on Mon. I called mon said it would be Wed on Wed I received a call told me it had a Crack in the case. I then tried to explain to him that they had another one and I would take the other one and he then hung up on me. I called back talked to a.supervior *** ****** and he ordered the other one for me which cost ****** told me it would be there Friday. On Friday they said it would be there Monday he even emailed me to tell me that it would be there Monday I didn't call back until Wednesday and a parts salesman proceeds to tell me now it's lost in transit and I would have to pay ****** plus $200 for shipping to get another one the had in *******. (work order # ********* and it was *** ****** was the one that emailed me to let me know it would be monday) I don't understand why they couldn't track it and " IF " it truly is lost in transit then I should get another one at same price since I'm sure it was insured. At this point I would take the first one they say had a Crack and just switch the insides out to the orginal case and rebuild it. I go by what I was told by LKQ and relay that to my customer. Now I'm suppose to tell my customer sorry apparently after waiting and extra week and half for the part to come in that they lost it and it will now cost you way more money to fix your vehicle because LKQ told me that just the way it GOES and there is nothing they can do about it. That is just bad business. I WANT THE *** TRACKING NUMBER REGARDING (work order # *********). THE LAST SALESMAN TOLD ME IT SHIPPED BY *** AND THE LOST IT IN TRANSIT. IF LKQ SALESMAN CANT DO THE FOOT WORK ON LOOKING FOR THE DIFFERENTIAL/CARRIER ASSEMBLY I WILL. MY EMAIL IS ************************* I WILL BE WAITING ON A REPLY TO DO WHAT YOUR SALESMAN CAN'T DO.

  

  Business Response

  Date: 12/05/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. A representative from LKQ has reached out to resolve this complaint.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22594590
  
  I am rejecting this response because:
  I have not recieved a call from LKQ.
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 12/10/2024

  Good Day,

  Our representative Mr. ****** has reached out to you with a possible replacement by email.  Please check your email and respond accordingly.

  Respectfully,

  Customer Relations | **********************
  **************************************

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband took our 2005 ***** Silverado into a local mechanic shop and they ordered a motor from LKQ After the motor was installed my husband then traveled to ******** and within less than 2000 miles the motor went out. We have been dealing with LKQ since August and it took them over a month to accept and send another motor to the ***** dealership. They continued to tell me that they needed more information from the dealership which then cost us $2500 in rental car expenses, because they refuse to accept what the dealership sent them. Then somehow they misplaced the motor and we're still waiting to receive a measly $1120 back. I have contacted them multiple times and as of today 3 times in a row they conveniently dropped my call, nobody has returned my calls and this is a continuous issue. They have not even tried to resolve this issue so in total this motor has cost us around $18000 and LKQ does not feel like they are responsible for any of it. They have the worst customer ********************** and resolution them ever. I was told that the check was supposed issued 2 weeks ago, but we still have not received it. I WILL NEVER USE LKQ AGAIN!

  

  Business Response

  Date: 12/05/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. A check for $1120.00 was mailed out on 12-3-24. This should resolve this complaint
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22591643
  
  I am rejecting this response because: LKQ has cost us almost $2,500 in rental car expenses. They continued to request more from the dealership after they provided everything they requested. They were contacted in the beginning of September and they didn't send the motor until the beginning of October. My husband didn't get his truck back until October 10th. and we have yet to receive the check.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 12/10/2024

  Good day,

  The claim was paid in accordance to the terms of the posted written warranty.  Rental car fees are not applicable under the warranty terms.

  Respectfully,
  Customer Relations | **********************
  *********************************************************************

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22591643
  
  I am rejecting this response because: We still have yet to receive the check. The cost of the rental car should not have been almost $2500 had you approved the claim when the dealership provided you with the information you requested. LKQ took almost a month to approve the claim, because you didn't want to lose money and it was at our expense. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an engine from this company. Installed the engine. upon initial start up, there was a knocking, ticking noise and the rear main seal is pouring oil out. Called LKQ in *****, they said we have to call their warranty company (out of *****). We did, got a claim number, e-mail address along with an 800 number with an extension number. They were going to send out another motor which would take another week to get to us. We already waited over a week for this engine. Our customer is really upset as he was to get the vehicle back yesterday, November 20th. Our customer has decided to go with a Jasper ************** engine as they are readily available and live tested. We contacted LKQ telling them we do not need another engine and we want our money back for the engine that is going to be returned. They told us that they will come get the engine, but we have to wait for them to perform a tear down in order to even get our money back for the engine itself. We have tried to find a number for a manager or someone but with no prevail. The individuals we have spoken to tell us they are as high as it goes. We can understand a tear down for the warranty for payment of install/removing the engine, but they said they will not refund any monies for the unit itself. They refund for any thing else immediately whether it is being warrantied or just not needed or incorrect.

  

  Business Response

  Date: 12/02/2024

  Good day,
  
  We
  are very sorry you're having such a frustrating experience. Please let us know
  which LKQ location you purchased your part from and we will be happy to
  assist. Please provide an order #, a location purchased from and the name(s) of individuals that you have corresponded with.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a defective remanufactured engine and had to send it back for inspection. Claim was denied stating: (1) Crank keyway is broken/damaged from "accessories" being installed incorrectly. There were no "accessories" to be installed. Install engine, add oil, add antifreeze. (2) Installed a prior remanufactured engine only to find out they sent the wrong engine, and stated that I cannot put in another claim on the second engine which was defective. If they were going to deny the claim anyway , why would they have me send the second engine back to them for inspection? Makes no sense. And where is it stated that I cannot put more than one claim in? if the engine is the wrong one sent or defective , they should make good until the problem is rectified.

  

  Business Response

  Date: 11/27/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your engine from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. An invoice, work order number of claim number would be helpful.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid extra for guarantee to have peace of mind in case I got defective parts. I put parts in and they misfired the engine as they were defective. Tried to return. They did not honor what they advertise.

  

  Business Response

  Date: 11/22/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, we will need more information regarding this purchase. Please let us know what location this was purchased from. A receipt or invoice would be helpful in resolving this issue.
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reference to invoice#********* I bought a used alternator from this vendor online as the local facility no longer take in person orders. I spoke with a ***resentative over the phone prior to purchase for quotes and was advised the quoted alternator was at my local facility and can be ready for pickup the next day if placed the same day. I did not place the order online only because I needed to make sure it was the right one. After confirmation, I purchased the exact alternator online with NO IDEA I WOULD BE CHARGED A $20 SHIPPING FEE AUTOMATICALLY. I went to the local facility the next day just to be told by a *** there the alternator was shipped and they did not understand why it was shipped when my address was only 2-3 miles away. No where on your website does it mentioned if an order was placed over the phone I will have the option to pick up compared to placing an online order it is mandatory to ship out a part with a fee included. I called customer ********************** TWICE and was told the manager or supervisor ***** was not available and did not have any idea when he can call me back regarding this issue. THIS IS POOR CUSTOMER ********************** FROM ALL ANGLES. I would like to request a refund of $20 IMMEDIATELY or I will get this escalated even higher up and submit a complaint with the ATTY ******* of TN of this isnt resolved quickly!

  

  Business Response

  Date: 11/22/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, the part you purchased off our website on 10/29/2024 was for an Alternator. Our website does not offer customer pick *** and those ********************** must be shipped with *** or LTL carrier. We will offer you $20 on this order but on future orders placed on our website, please be aware that shipping will not be credited. 
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  When should I see the $20 credit ? 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father came there and bought a wheel and tire. He took his old one in for the core charge. Yet they still charged him for core and refused to give him his wheel back. They basically stole his wheel and charged him to do so. When he asked for it back or the core charge back they refused. When calling them you can not get anyone to answer. Not to mention he is elderly so they did this knowingly taking advantage of him.

  

  Business Response

  Date: 11/22/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your wheel from and we will be happy to assist. A copy of the receipt or an order number would be helpful. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22520349
  
  I am rejecting this response because: 

  

  
  

  

  
  

  

  
  

  

  
  

  

  
  

  

  
  

  

  
  

  Requested info 

  Store Gainesville Fl

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 12/02/2024

  Good day,

  I have reviewed the receipt you submitted. I do not see anything that indicates you were charged a core fee. The receipt shows the charge for the wheel and for the tire.

  Respectfully,
  Customer Relations | **********************
  **********************************************************************

   

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22520349
  
  I am rejecting this response because: my father brung in a tire rim for exchange ie core charge. Per your policy when buying a tire if you bring in a rim you were not suppose to charge for the rim only the tire. As you can see on the receipt both were charged and you took his rim as well and didnt give him any sort of credit for his rim. When he looked at the receipt he told you this and asked for the credit that was due to him you refused. Then he asked for his rim back and you refused to do that as well. He should have received either a credit for his rim or you should have given his rim back to him. You over charged him and he should be given a refund as you took his rim and charged for a rim as well as tire. He would of never brung one in for exchange if he knew he was just giving it to you.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from an *** rebuilt engine through ********. I have been trying to resolve some warranty claims since July 2024. I have sent in the claim Numbers W195735, W203898 and WC204241 several times to the CSR's. I have talked to a second level manager several times and they all state that they didn't get the paid warranty bills that was sent to [email protected] don't get an email that the email couldn't be delivered. I am tired of the run around. I am into this engine with labor over $8000.00. and loss of use of my truck for several weeks at a time.This is unacceptable. The engine still is not quite running right. If they fail to resolve the Warranty work, I feel that I will have to pursue other means to resolve the issues.

  

  Business Response

  Date: 11/26/2024

  
  Good day,
  
  We are very sorry you're having such a frustrating experience. The shops invoice for parts and labor was received on 11-20-24. We are processing payment on this same day.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LKQ online a supposed certified parts dealer who sold and delivered a damaged engine to me in August of 2024 the refused to replace pickup or refund my money. When I asked why I was delivered an engine with a broken oil pan the agent told me he didnt see the engine and preceded to tell me that even if he saw it he still would have sent it and when I asked for different one or for them to pick it up or refund he refused. The agent *** ******** also advised me to fix the defective part. The engine cost $2088.00

  

  Business Response

  Date: 11/22/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, LKQ sells and warranties long block assemblies. We guarantee the engine block and heads as well as their internal parts. Oil pans are not guaranteed.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/09/24 I bought a power steering pump from LKQ. 10/20/24 11 days later I have installed the pump and the pump was faulty. I misplaced the receipt along the way. I tried to call LKQ before leaving my house which is 35 miles each way to drive back and forth to LKQ. The phone had 3 extensions. One for finding the nearest location 2 for selling your car and 3 for finding the price for a part. Options 1 and 3 did not work. Turns out they dont have a working phone at that facility. So I called the 2nd option to talk to someone and they were no help either. They told me that I had to drive to the yard to talk to someone, so I did. Immediately upon arrival I had to pay 3$ each for my partner and myself to get into the building and yard. The guy at the counter tells me theres nothing they can do without the receipt. The date I bought it was on the part and I paid by card which I offered to show them the transaction. Still nothing they could do, I asked for a manager and he refused at first then I insisted. The guy behind the counter huffed, rolled his eyes and got the manager who immediately started telling me theres nothing he could do. I asked about the money for the entrance fee since we literally walked from one counter to another to ask about a return and he said there was nothing he could do there either. I asked if there was anyone I could call for corporate, he gave me the 1800 number that I originally called. I told him I already tried that and he shrugged his shoulders, said sorry, and walked to his office. So I called the 1800 number back and talked to the sales people again, who would not let me talk to a manager or supervisor even though they said he was there. They were rude and this entire company is shady, Im out a power steering pump, Worry free warranty, gas money both ways, and entrance fees for both trips for my partner and I, Im very disgruntled and I feel that they dont care.

  

  Business Response

  Date: 10/30/2024

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased this item from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************