Business Profile

Used and Rebuilt Auto Parts

LKQ Corp

Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

231 total complaints in the last 3 years.
77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased i car engine from this company and the engine had a oil pressure, problem i call the company and spoke with the manager of the ** **** called **** *****, I explained to him the problem and he told me to get it fix and they would reimburse me, so called a mobile mechanic to come to my house and fix the problem, i had to use this type of service because the car could not be moved. so the mechanic fix the problem (oil pressure) i gat a invoice for $450 and paid it and sent it to LKQ to **** , three weeks pass and i did not get a check, so i called and spoke with **** again at which point he told me i did not use a company and he would not pay me, so i was very upset because **** never told that i need to go thru a company he just told me to get it fix, so i called the mechanic and he sent me a new invoice from his company and i sent it to **** for a refund i have called **** several times and i left messages for him and he has not called me ******* i am trying to get a refund from this company LKQ.
Business Response
Date: 10/30/2024
Good day,

We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased this part from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 10/31/2024

Complaint: 22435560

I am rejecting this response because:

Sincerely,

***** *****
the person you need to call is **** in the hp **** telephone ************ and ask for him my claim number is wc209523
my telephone if you need to call me ************
i do not know what address he is at.
Business Response
Date: 11/22/2024
Good day,
I am just seeing this complaint for the first time. I need time to investigate this complaint.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 11/25/2024

Complaint: 22435560

I am rejecting this response because: they are just wasting time on the complaint; they are not going to fix the problem which they owe me $500 for repairs i did to the engine i purchased from them, they told me to get it fix and now they are not honoring the warranty.

Sincerely,

***** *****
Business Response
Date: 12/02/2024
Good day,

We are very sorry you're having such a frustrating experience. However, as stated previously, I cannot address your concerns without being able to review the order.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About a year and a half ago I bought a ****** Sentra through *******. Upon getting the vehicle I took it to the shop because the check engine light came on, the shop told me Id need a new transmission, ******** warranty company ********** agreed to pay for it and I figured all good. Fast forward to a year and a half, the transmission blows up, leaving me stuck on the side of the road. I call silver rock they say the part has a 3 year warranty and just take it back to the shop to have it replaced. So I do this. The shop ends up calling me and telling me the warranty is through the supplier now since its on the part which is LKQ. The shop told me LKQ doesnt pay much for labor, and that Ill have to cover the difference which is going to cost me 1250 out of pocket, all because they put in a terrible part, Im frustrated but I agree to pay it as long as LKQ is covering the rest. Well the shop calls me yesterday and tells me LKQ agrees to cover the transmission, but they cant cover the labor costs until the old transmission is shipped back and they can inspect it. Im not sure what the old transmission would have to do with current labor costs, but the biggest thing is Ive been without a car for 2 weeks, and with this super slow process itll be over a month. I was told to give **** a call at LKQ but every time I call I cant get ahold of them. I understand businesses have processes, but this process is taking way too long. You guys are messing with peoples lives and livelihoods. I need my car back for work, so please help.
Business Response
Date: 10/25/2024
Good day,

We are very sorry you're having such a frustrating experience. Please reply with an invoice for the par purchased, a location the part was purchased from or a claim number.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 10/28/2024

Complaint: 22410741

I am rejecting this response because:
The part was serviced through elevated auto repair, initiated through silverrock warranty claims. My warranty claim number is: 143656633
Im going on about 5 weeks without my car. This entire process has been awful.
Sincerely,

**** ********
Business Response
Date: 11/12/2024
Good day,

We are very sorry you're having such a frustrating experience. A member of the facilities management will reach out shortly.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:10/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a premium engine and received an engine dumped on its side every sensor broken. Every hole was left un covered. And vin plate was removed from engine unable to identify if it was the one I ordered. Load was also unsecured engine was just on its side on a pallet no strap or anything
Business Response
Date: 10/25/2024
Good day,

We are very sorry you're having such a frustrating experience. A full refund was initiated on 10-14-24

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:10/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never the item that I ordered. And takes way too long to get delivered.
Business Response
Date: 10/16/2024
Good day,

We are very sorry you're having such a frustrating experience. Your item was delayed in shipping because the item selected did not pass our quality inspection and was replaced. If you received the wrong part call ************* option 2 to discuss with a customer ********************** representative.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to sale my car told them everything going on with the car they knew it had a lean on it they knew it was a 2015 they said theyll give me 640 for the car I said ok pick it up do I need any paperwork I dont have a title they said its ok they came and pick the car up I called to know when to pick the check up they said it going through checks on the car theyll call me back to let me know they called back and said the check is ready to be picked up I said again do I need to bring anything they said no come pick up the check I caught a taxi to the location when get there they ask for the title I said I told you I didnt have 1 you said it was ok the person at the location said they cant buy it cause its a 2015 with no title but they were told that before hand I said ok well can I have the car back they said it would be 65 dollars and I need to have a tow truck on hand when I pay the 65 cash I call who I talked to on the phone to remedy the situation the person said they would have a high up call me in 30 minutes to remedy but no call I called back the person said theyll get there higher up to call me in 15 no call so I need some help I feel like they knowingly tried to steal my car failed but extracted $65 and tow fee its wrong we had a verbal agreement multiple times and I checked over and over to make sure no time or resources were wasted but they lied
Business Response
Date: 10/03/2024
Good day,

We are very sorry you're having such a frustrating experience. Please reply with the name of name and address of the facility you were working with. Please suply an invoice number or names persons you spoke to.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i paid $4302 for an engine for my 2006 jeep commander om march 02,2023.Since then my vehicle has been in the shop several times due to being sold a faulty engine.I have spent out thousands of dollars and have not even been able to enjoy the vehicle for 90 whole days .At this point I am over it and would just like a refund for the faulty engine I purchased and i will buy me another vehicle.The head gaskets for this motor got changed the beginning of this year and already it need new ones .This is unacceptable.
Business Response
Date: 10/10/2024
Good day,

We are very sorry you're having such a
frustrating experience. The purchaser of this part will need to contact us to
open a new claim. The previous claims have been addressed and closed.

Respectfully,
Customer Relations | LKQ
Corporation
5846 Crossings Blvd, Antioch Tn.
37013
Customer Answer
Date: 10/11/2024

Complaint: 22282728

I am rejecting this response because:Business says that seller is uncooperative and they have not been able to reach anyone or get a reply.

Sincerely,

Iesha Ford
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PURCHASED A ***** AND A WARRANTY AND THE ***** WENT BAD WITHIN A LITTLE OVER 1000 MILES AND TOOK TO THE MECHANIC AND HE TOOK A PICTURE OF THE HEAT SEAL THAT WAS ON IT AND SENT TO LKQ AND HE SAID THAT IT WAS BARELY EVEN MELTED THAT IS HAD NOT GOTTEN THAT HOT BUT LKQ IS CLAIMING IT WAS RAN HOT AND DENIED THAT WARRANTY! WE NEED A REPLACEMENT ENGINE WITH AROUND THE SAME MILES AND THE REST OF THE WARRANTY WE PAID FOR.
Business Response
Date: 09/16/2024
Good day,

We are very sorry you're having such a frustrating experience. However, a review of the heat tab picture shows that it di melt and the claim denial will stand.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 09/17/2024

Complaint: 22231843

I am rejecting this response because: I found out from the mechanic that LKQ rejected warranties all the time no matter what happened they find a reason to reject! This engine only had ***** miles on it when it messes up. I think they should replace it.

Sincerely,

*******************************
Initial Complaint
Date:08/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inquired about a label and got no communication or confirmation. Theres no pricing on the website. Then a few months later a sticker label shows up and demanding payment for a terrible quality product at 2x the price of another company that i ordered from after no communication. Ordered from the ********* labels division of LKQ corp.
Business Response
Date: 09/17/2024
Good day,

We are very sorry you're having such a frustrating experience. We are in the process of issuing the requested credit on this order.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:08/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an engine from automotix which must be a part of lkq because the paperwork says lkq corporation. On the website they list descriptions on their engines such as mileage and damage such as a damaged intake manifold.I ordered an engine that didn't list the oil pan being damaged, it wasn't noticeable on the pallet when it was delivered but noticeable after I stripped all the broken parts of the engine and lifted it on a hoist in order to install it. Their policy appearantly doesn't cover anything but the main block of the engine. Even though the oil pan is a structural component to mount the engine as well as integrated with the sump and oil filter. My problem isn't their policy. My problem is their deceptive practices in order to sell broken stuff. They list some damages on some engines to give you the impression that if you order an engine that doesn't list damaged parts, you'll get an engine without those damaged parts. In my specific case the engine that was being replaced had a rod go through the oil pan. I convinced the customer to spend a little more money just to buy an engine and the engine that shows up had a broken oil pan too, so now I have to tell the customer it will cost even more money and take even more time to buy an oil pan.I called and talked to someone, they had me send in pictures then without any communication or notice to me, I get a bill of lading for a return shipment for the engine I already put in the car, not just the oil pan. After seeing this I had to call the company again to see what was happening. They explained that it was a straight return, no fix, nothing for the time and money I've already lost with their shady business practices so my only option through them is to waste more weeks to ship back their broken stuff and order new stuff. I can't afford to keep s******* around. They should not be allowed to continue these deceptive practices to sell junk. Notice on the paperwork notes, condition a, damage 000.
Business Response
Date: 08/29/2024
Good day,
The third party website that you purchased the part from offers a 12 month or ***** mile warranty on the long block assembly. This consists of the engine block and all it's internal parts, along with the cylinder head(s) and all it's internal parts. We will not be able to assist you further with this complaint

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 08/30/2024

Complaint: 22185819

I am rejecting this response because:
Listing damages to some parts, while not listing damages to other parts is a deceptive practice in order to sell broken junk. I've gotten plenty of junkyard engines and I have never in my life gotten something that had almost everything but the block and head broken. If there's a broken intake or oil pan, the companies I've worked for in the past have had the integrity to list that damage. Unlike your company who lists that damage on some engines so you can trick people into buying engines that don't list that damage such as you did to me. It's not that hard to do the right thing, but it's obvious your company has zero integrity.

Sincerely,

*************************
Business Response
Date: 09/12/2024
Good day,
As stated previously, the parts that you state are damaged are not part of the long block assembly and not part of the sale. We cannot assist with this complaint.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in to purchase a used battery. When I noticed the id stickers were different I was informed that they NK longer sell batteries with lifetime warranties. i said ok. They still honor batteries prior purchased with this warranty correct? She said no, even though I purchased a warranty with it. Then I paid cash for my new(used) battery. She gave me my change (paper change, no coins) and turned away and took up a conversation with another employee. I was already disappointed about the warranty issue and didn't pay attention to my change until I got home. I was shorted .45. not a big deal right? Do this with thousands of customers a day and you see where this is going. I sent an email to the location that night and have gotten zero response. This is the second time they ignored customer communication from me, the first time I never pursued it. (This was a scrap car issue) Since that time I've spoken to numerous people who were shorted in the same way but didn't bother pursuing anything because it was so little. I'm tired as a customer being treated like I don't matter. No customers? No business.
Business Response
Date: 08/29/2024
e are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your Battery from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 08/30/2024

Complaint: 22177482

I am rejecting this response because:
The location was *********, ***
********************

Sincerely,

******* Daily
Business Response
Date: 09/12/2024
Good day,
Please reply with a receipt for this transaction.

Respectfully,
Customer Relations | **********************
**********************************************************************

Customer Answer
Date: 09/13/2024

Complaint: 22177482

I am rejecting this response because:
Receipt added
Sincerely,

******* Daily
Business Response
Date: 10/03/2024
Good day,

We are very sorry you're having such a frustrating experience. A representative of this facilities leadership group will reach out shortly to resolve.
Respectfully,
Customer Relations | **********************
**********************************************************************

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