Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Molson Coors refuses to honor their rebates. I submitted an on-line rebate and supplied all required documents (receipt and UPC images). My rebate was rejected because they said the receipt product description was not what they wanted it to be. I cannot control what the store prints in the short description on the receipt.Horrible customer service and not honoring their rebates!The $8.00 rebate was for the purchase of two - 12 pk GL Simple Spiked beverages.
Business Response
Date: 03/15/2024
Good morning *****, I am confirming receipt of your BBB case. I have escalated over to our ************* Team for investigation. We will do our best to see what has happened, Cheers ******

Customer Answer
Date: 03/18/2024

Complaint: 21416278

I am rejecting this response because:
The business has NOT contacted me directly. They have done nothing to resolve the issue, just a response that they will "look into it". This is by no means a resolution!
Sincerely,

*********************
Business Response
Date: 03/25/2024
Greetings *****, I have received your rejection which I completely understand. ***************** Team has offered to send out a courtesy check for the $8.00 rebate. I will ask that our rebate fulfillment team reach out to you as soon as possible, I cannot guarantee as this team is not part of Molson Coors Consumer Team. I am hoping your check will be received soon.
Take care, ******
Initial Complaint
Date:03/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice in April 2023, I was notified that I was a small cash prize winner in two different sweepstakes promotions sponsored my Molson Coors:1) Received 04/04/2023 regarding Promo MK256944 -- "We're emailing you on behalf of your big win in the ************* Sweepstakes! CONGRATULATIONS! You've won $25 to be transferred into your Venmo account! How exciting!"2) Received 04/09/2023 regarding Promo MK257056 -- "Were emailing you on behalf of your big win in the Miller Lite J ****** Promotion! CONGRATULATIONS! Youve won a $20 Venmo Payment! How exciting!"I have contacted Molson Coors Customer Support multiple times (Case Ref #******** and #********) and have been advised that my cases have been 'Escalated' many months ago. However, it's been nearly 11 full months now and the promised $45 [$25+$20] prizes have never been received. I've received follow-up emails verifying my approval for the prizes which state, "Unfortunately, this prize is taking a little longer than we initially anticipated to send out due to the success of this promotion." Really?!? The promotion was such a success that Molson Coors can't send out the promised cash prizes??
Business Response
Date: 03/07/2024
Hello ****, I have received your case through the BBB and retrieved your file from our Consumer CRM. I understand the frustration with these promotions and we have escalated your file to our Team for resolution. I appreciate your patience while we work through payment issues. Please keep file open on your end until resolved. ******************
Customer Answer
Date: 03/14/2024

Complaint: 21379186

I am rejecting this response because: Thank you for your message, ******. Per your request, I am rejecting this response to keep the case open for resolution.

Sincerely,
***********************
Business Response
Date: 03/26/2024
Good morning ****, Sorry for delay in responding, I have just come back from vacation. I have circled back with Team to discuss the status of your case.
Once I see what has happened, I will come back to you. Best regards, ******
Customer Answer
Date: 04/03/2024

Complaint: 21379186

I am rejecting this response only in a effort to keep this case open to allow for further communications. ******, thank you for your response and I remain hopeful that we can get this issue resolved. BBB, please keep this case open as efforts are ongoing by Molson Coors.

Sincerely,
***********************
Business Response
Date: 09/17/2024
Good morning,
Please let **** know I have reached out to my consumer care team to reimburse fully for the 2 rebates she won but did not receive. Cheers ******

Customer Answer
Date: 09/26/2024
Better Business Bureau: I am very pleased to advise that as of yesterday, 09/24/2024, I have received the promised check from Molson Coors in the amount of $45.00 to fully reimburse me for the two sweepstakes cash prizes that were not received. Thank you so much for your assistance in this matter. Please consider this complain to be SUCCESSFULLY RESOLVED and update the status accordingly.

Sincerely,

**** Freeman
Initial Complaint
Date:02/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like all of the other complaints I have read on the BBB website about Molson Coors, they advertise these rebates, I follow the instructions to the letter, then you either have to BEG or NEVER get your rebate back? I have 3 outstanding rebates dating back to June of 2023. I have called and chatted numerous times and I keep getting the SAME answer over and over again. "Give it 4 to 6 weeks" or something similar to that statement. Here is the rebates that I never received: ********** from 6/9/2023, ********** from 6/24/2023, and ********** from 11/22/23. I would like these rebates AND additional money sent to me for all of this pain and aggravation I have been going through for months now! This is ridiculous!!!
Business Response
Date: 02/20/2024
Good day ********,
I am confirming receipt of your issue with your rebates. You are correct, it is unacceptable for our consumers to be waiting so long for their rebates. I am going to escalate your case to our ************* Team to document and investigate. (The payment process is fulfilled by another Team.) Once we have additional information we will reach out to you directly.
Best regards, ******

Customer Answer
Date: 02/21/2024

Complaint: 21296603

I am rejecting this response because: **** from the *** called me and left me a message to call them back concerning the rebates. The confirmation number is ********. I called TWO times and BOTH times like my original complaint I copied below, they told me the same story "Give it 4 to 6 weeks". BOTH times I asked to speak to someone in charge of the rebate program. As soon as I started to complain to them about how long I have been waiting for them and another 4 to 6 weeks AGAIN is just not the answer I am going to accept as a resolution, then BOTH times after that comment they HUNG THE ***** UP!!!!!!!!!!!! VERY POOR CUSTOMER SERVICE. Sounds like I'll be changing brands that takes care of their customers.

Like all of the other complaints I have read on the BBB website about Molson Coors, they advertise these rebates, I follow the instructions to the letter, then you either have to BEG or NEVER get your rebate back? I have 3 outstanding rebates dating back to June of 2023. I have called and chatted numerous times and I keep getting the SAME answer over and over again. "Give it 4 to 6 weeks" or something similar to that statement. Here is the rebates that I never received: ********** from 6/9/2023, ********** from 6/24/2023, and ********** from 11/22/23. I would like these rebates AND additional money sent to me for all of this pain and aggravation I have been going through for months now! This is ridiculous!!!

Sincerely,

*******************************
Business Response
Date: 02/22/2024
Hello ********, I am confirming I have received your case through the BBB. Can you please let me know the amount you are owed for your 2023 rebates? I will advise the ************* Team to fulfill as you have not received the payments from Rebate Fulfillment Center. I will also advise the Consumer Team to reach out. ******
Customer Answer
Date: 02/23/2024

Complaint: 21296603

I am rejecting this response because: I NEVER received the below message from the business below. How do I respond to their question if they don't email it to me or call me? My email is ****************
MESSAGE FROM BUSINESS:

Hello ********, I am confirming I have received your case through the BBB. Can you please let me know the amount you are owed for your 2023 rebates? I will advise the ************* Team to fulfill as you have not received the payments from Rebate Fulfillment Center. I will also advise the Consumer Team to reach out. ******

Sincerely,

*******************************
Business Response
Date: 02/27/2024
Hello ********, My consumer care team reached out to you yesterday to confirm your information and offer you a $35.00 check for your rebate. Please confirm your address details and if you would like us to complete the check process. Appreciate your patience, Cheers ******

Customer Answer
Date: 02/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, BUT they also told me it would take 4 to 6 weeks to get the check. This was the ORIGINAL complaint and I NEVER received the checks in 4 to 6 weeks. If they do as they said, I am satisfied, if not I will be reopening this complaint.

Sincerely,

*******************************
Initial Complaint
Date:02/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent my rebate for $15.00 for the purchase of 3 30 packs of Miller High beer and even though I received an email indicating my repair was authorized and payment was on the way I have not received my rebate!
Business Response
Date: 02/11/2024
Good morning ***, do you have a tracking number for your rebates? Please let me know and we can help with investigation. Cheers ******

Business Response
Date: 02/13/2024
Hi ***, I have received your tracking information and am escalating this over to the Consumer Incentives Team. Appreciate your patience while we see what is going on, Cheers ******
Initial Complaint
Date:02/05/2024
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I MAILED IN TWO REBATE COUPONS 23-15042 ON 12/28/2023 AND STILL HAVE NOT RECEIVED MY $10.00
Business Response
Date: 02/06/2024
Hello ******, I believe this is a new rebate issue; in this case, please send me the documentation and our consumer care team will be able to investigate. Appreciate your patience, ******
Customer Answer
Date: 02/06/2024

Complaint: 21240839

I am rejecting this response because: HOW DO I SEND YOU THE DOCUMENTATION?

Sincerely,

*************************
Business Response
Date: 02/07/2024
Hi ******, are you able to take a photo of your submission documents? If you can, please submit to our *************
email: ********************************************************************* Let me know, Cheers ******

Customer Answer
Date: 02/08/2024

Complaint: 21240839

I am rejecting this response because: I ALREADY MAILED IN THE ***** OF PURCHASE, RECEIPT AND COUPON SO I AM UNABLE TO TAKE A PICTURE. MAY I TAKE THE NEXT ***** OF PURCHASE, RECEIPT AND COUPON DIRECTLY TO GIANT EAGLE FOR THE REBATE?

Sincerely,

*************************
Business Response
Date: 02/11/2024
Good morning ******, please send me a photo of your next rebate, I have escalated your case to our Consumer Incentives Team. We will get your rebate, Cheers ******
Customer Answer
Date: 02/12/2024

Complaint: 21240839

I am rejecting this response because: I ALREADY MAILED IN THE ***** OF PURCHASE, RECEIPT AND COUPON SO I AM UNABLE TO TAKE A PICTURE. FOR BOTH REBATES 23-15042 {$10.00}

Sincerely,

*************************
Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out a rebate request for $15 dollars. We never received the rebate check. We supplied all required information, reciept, box bar code, name, phone number, email address and mailing address. Coors never responded hence we never got a confirmation number. No one from Coors ever responded. I tried talking to a ******** a supervisor in the rebate department but she hung up on me.
Business Response
Date: 01/26/2024
Good afternoon *****, I have received your case through the BBB. I see you have also emailed into our ************* Team. Unfortunately we do not process these payments. I have asked the Team to see if we can locate your submission. Appreciate your patience, ******
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted 3 rebates, over 3 months ago. The rebates have been sitting in "Your rebate is valid and is scheduled for final processing", so over a month or two now. I contacted the 'Contact us' on the ***************************************************************** site over 2 weeks ago, and was told that the payment would be sent in 5 to 10 days, its has been 15 and still no payment. I am thinking they are just trying to scam people out of the rebate and hope they either forget or give up, its ridiculous. Why offer a rebate, if you are not going to honor it. I have attached the 3 rebates status so you can see.
Business Response
Date: 01/23/2024
Good afternoon ****, Thank you for bringing your issue with our Rebate Promotion forward. I have escalated your case to our Consumer Incentives Team. I appreciate your patience while we figure this out, Best ******
Customer Answer
Date: 01/30/2024

Complaint: 21162417

I am rejecting this response because:
It has been almost a week since the response, and the payment still has not arrived.

Sincerely,

*********************
Business Response
Date: 01/31/2024
Hello ****, Please keep your case open; we have escalated over to our Consumer Incentives Team for investigation. Thank you, ******
Initial Complaint
Date:01/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 04/10/2023, I received email notification that stated, "Were emailing you on behalf of your big win in the Miller Lite J ****** Promotion! CONGRATULATIONS! Youve won a $20 Venmo Payment! How exciting!" To date, a full nine (9) months later, I have not received the $20 prize. I've contacted Molson Coors multiples times [Ref: ********] but the last communication I've received was an email dated 09/11/2023 which read, "Unfortunately, this prize is taking a little longer than we initially anticipated to send out due to the success of this promotion. You are still approved, if guidelines were followed, to receive your prize and it will be processed for delivery as soon as the inventory becomes available." I even filed a complaint with the North ******************* of *************************************** on 08/03/2023 regarding the unpaid $20 cash prize [File No. CP-23-*****]. To date, I'm not aware that Molson Coors has responded to the *** complaint. I've been extremely patient but feel that Molson Coors has been very disingenuous and uncooperative in fulfilling their obligations as the sponsor of this promotional sweepstakes.
Business Response
Date: 01/12/2024
Hello *****, The Molson Coors Consumer Team is working with the ********************* Team on these issues. I appreciate your patience as I know it has been 9 months and this is not acceptable. I will follow up with you once a resolution has been identified. Best ******
Customer Answer
Date: 01/18/2024

Complaint: 21134202

I am rejecting this response because: While I do recognize and appreciate the prompt response received from Molson/Coors regarding my BBB complaint and the sentiment conveyed, I am forced to reject this response as an additional week has passed and the issue remains unresolved. Thus, I wish to keep this case open and hope to receive the unpaid $20.00 prize soon.

Sincerely,

***********************
Business Response
Date: 01/23/2024
Good afternoon *****, I respect your decision; please note that I have put you on an escalation to speak to our Consumer Incentives Team. Appreciate your patience, Best ******
Customer Answer
Date: 01/31/2024

Complaint: 21134202

I am rejecting this response because: Hello ******. Thank you for your continued efforts on my behalf. Although it was indicated that you had put this issue "on an escalation to speak to our Consumer Incentives Team" in your last response, there has been no further updates and the outstanding $20 cash sweepstakes prize remains unpaid. Thus, I am forced to reject this response in order to keep this case active.

Sincerely,

***********************
Business Response
Date: 02/02/2024
Hello *****, no problem. I would like to keep open until you have received your rebate. You have been escalated to our Consumer Incentive Team. I really appreciate your patience as we sort this out. Cheers Carole
Customer Answer
Date: 02/12/2024

Complaint: 21134202

I am rejecting this response because: Unfortunately, another week has passed without resolution, and we have now exceeded ten (10) full months since this $20 Venmo payment sweepstakes prize was originally won on 04/10/2023, without payment being received. Please forgive my cynicism ******, as I know that you are doing all that you can personally, but Molson/Coors has invested far more than $20 over this time period in Customer Support payroll hours to NOT pay me this prize... it's beginning to defy logic at this point. Nonetheless, thank for your help and hopefully we can get this resolved soon.

Sincerely,

***********************
Customer Answer
Date: 03/05/2024
Hello,

Please be advised that although this complaint was closed by the BBB, the issue has been successfully resolved and I have received payment from Molson Coors in the amount of $20.00 via check [see attached]. Thank you so much for all of your assistance in getting this matter resolved. Please update the case reference online to reflect this accepted resolution.

Best regards,
**************************
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My rebate for $15 off 3 case of Coors light. I sent in 2 different times (starting Nov 19), so 2 different tracking orders and 2 rebates. Both tracking orders came but were "no record found." I contacted them and was told I provided everything I needed. I got a confirmation on December 15 saying my rebate is on the way (to my paypal). I Contacted them January 8 and I was told to wait 15 days and that it would go into review. It has been almost 2 months and I still have no rebates.
Business Response
Date: 01/18/2024
Good day *****, My apologies for the delay in responding. I have notified our ************* Team about your issue. Even though we do not process the actual rebates to our consumers, we can investigate.
I appreciate your patience, we will find out what the hold up is, Cheers ******
Customer Answer
Date: 01/18/2024

Complaint: 21118145

I am rejecting this response because:
I still have not receieved my rebateS

Sincerely,

*******************************
Business Response
Date: 01/22/2024
Good morning *****, I see from your case that payment is in process. Kindly let us know when you have received and we will close out, best ******
Customer Answer
Date: 01/25/2024

Complaint: 21118145

I am rejecting this response because I still have not received all of my rebates. I contacted Molson again and was told to wait another 4-6 weeks for rebates. Reminder that one of these rebates is from November 18.

Sincerely,

*******************************
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Molson Coors sponsored a summer sweepstakes and I was informed by email that I was a first prize winner. They later failed to provide the prize to me. I followed all rules of their sweepstakes, which was a Vizzy ********** Open sweepstakes with a prize that included a pickleball set. I was emailed August 13, 2023. I contacted them in November as I had not received the prize. They said that all prizes had been fulfilled. However, I had not received the prize. Again, I followed the stated rules of the sweepstakes. They provided false advertising and marketing with a bait and switch in this sweepstakes.
Business Response
Date: 12/15/2023
Hi ****, I am confirming I have received your case and also noted you have called into our ************* Team as well. We are trying to see what happened with your entry congratulations and prize. Cheers ******

Customer Answer
Date: 12/18/2023

Complaint: 21011469

I am rejecting this response because:

Thank you - I await the next response.

Sincerely,

***********************
Business Response
Date: 12/28/2023
Good afternoon ****, I have received your rejection; the consumer care team is investigating as to why your prize has not been delivered. I appreciate your patience, ******
Customer Answer
Date: 12/28/2023

Complaint: 21011469

I am rejecting this response because:
I received your update and await the results of your response from that department.

Sincerely,

***********************

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Molson Coors Beverage is NOT a BBB Accredited Business.