Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have for the fifth or sixth time today, March31 found broken glass in an 18 pack box costing 13 dollars of miller high life.last summer I was seriously hurt on a broken bottle in a new package and took six months to recieve compensation for medical costs.this is more than an inconvenience but rather, a dangerous issue that is not being properly addressed.i was offered a 10 dollar coupon for my troubles and told basically to benhappy i wasn't hurt again.this is un acceptable and a serious safety concern.
Business Response
Date: 04/03/2023
Good morning *****, Your case has been brought forward. I will investigate and see what we can do. Kind regards, ******
Customer Answer
Date: 04/05/2023

Complaint: 19880653

I am rejecting this response because: I received a message and tried calling the number given on two phones but the number apparently was invalid or there was a system failure.

Sincerely,

*********************
Business Response
Date: 04/10/2023
Good afternoon *****, I have asked my Team to review your file. *************
Customer Answer
Date: 04/11/2023

Complaint: 19880653

I am rejecting this response because:after I was hurt your "team" reviewed this matter at least once a week because I called at least once a week trying to get compensated for medical costs.these times it was mentioned that I initially called to inform of broken bottles happening several times.the most recent time I again told them this has happened I believe 6 times now and was fairly rudely offered 10 dollars which I told them to keep if acceptance meant I was fine with this happening.it was sent anyway and sits here.i reject this answer because if a telephone customer service rep can so easily see the history of my receiving these dangerous packages I find it hard to believe any team needs as long as a few minutes to see my calls, the evidence of an actual bottle, medical records and photos of injury.it is clear and obvious this is a problem.it is insulting to be offered less than the cost of one package and told basicly to go away and be careful opening future boxes.i do apologize that the most recent picture of broken glass was of poor quality, I believe the lense of my device was dirty from children playing games on it.however it should be very clear that this is a reoccurring and dangerous problem.

Sincerely,

*********************
Initial Complaint
Date:03/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted all necessary rebate information online, which has been confirmed by phone. Never received rebate. 6-8 weeks has expired (no rebate). Their "**** business days" inquiry has expired (no rebate). Request for supervisor to contact me, has expired (no rebate).
Business Response
Date: 03/30/2023
Good afternoon *******,
My apologies for the late response, I have been out of office. I have escalated your file and asked that one of our consumer care reps reach out to you quickly. Cheers ******
Customer Answer
Date: 04/08/2023

Complaint: 19872577

I am rejecting this response because:
Still not contacted. Still no rebate. 11+ weeks (promised 6-8 weeks).

Sincerely,

*******************************
Business Response
Date: 04/11/2023
Good morning *******, thank you for bringing this forward. I have read your case and understand your frustration. What I will do, as you have not received the rebate from the rebate fulfillment centre, I will approve a cheque be issued in the amount of the rebate from our Molson Coors Fulfillment. I hope this will help with your rebate experience.
Best regards, ******

Customer Answer
Date: 04/12/2023

Complaint: 19872577

I am rejecting this response because:
The rebate for the claim #********** arrived two days ago. This end the complaint for me.

*******************************
Initial Complaint
Date:02/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased 9 cases of Keystone light beer (24 packs) in the time frame of 10/17/22-11/15/22. I provided the needed receipts and upc bar codes needed for the *** rebate. Each rebate was $15 for the purchase of 3 cases, limit 3 per household. 3 x 3 = 9 cases of beer which we did. $15 x 3 ( limit per household) = $45. On 11/25/22 I got 1 check for $15. I called and was told it was resolved and I needed to wait 7- 10 business days. I did, no additional rebate. Called again on 1/22/23, told same thing. Nothing after **** business days. Called again today 2-4-23 told there was a error made the last time I called. He said he fixed it and I will get a " email" in **** business days. Verified all my info again, which is correct.Rebate center is in *******, ** that I've been working with. This is frustrating. I just want my rebate of $45 total that I have coming for fulfilling all the requirements stated on the rebate form!
Business Response
Date: 02/23/2024
Greetings *******, I am looking for confirmation if you have received your 2 rebates equaling $45.00 from our rebate fulfillment centre. Please advise, Cheers ******

Customer Answer
Date: 02/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This is not very good customer service for **********************. I don't buy the product for the rebates. I'm buying the product already.
I've worked in a rebate center in ** for years a while back. It's interesting how ALOT of rebates are not honored when the consumer *** fulfilled all the requirements.
I'm not trying to get anything that I don't deserve or am entitled too. Just please honor rebates when they are correct. A consumer shouldn't have to chase down what's rightfully theirs for months when they completed the requirements the 1st time.
People need to be aware of some of these companies. It seems sometimes that they are counting on the consumer not fulfilling the rebates, but it encourages people to but the product or more because of the rebate.
Thank you for your time to resolve this.

Sincerely,

*******************************
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'd been entering the "Coors Light Keeping ********** Chill 2022 Promotion" since it began and on August 24, 2022, I received 2 separate emails from them informing me I had won 1 prize in the 1st email and 2 prizes in the 2nd email and I was to receive my prizes within 6 to 8 weeks (I have the emails if you want to read them). So I waited and then I got tired of waiting because it was way past that time frame. On November 16, 2022 I called the company and spoke with somebody and he asked me to send him screen shots of the two winning emails in a reply to an email he will send me and I told him I did not know how to do that but if I copied and pasted both emails into a document and email him back with the document as an attachment if that would suffice and he said yes, so that's what I did. And then on November 18th, 2022, I received a 2nd email from them which was exactly the same as the 1st one asking about the screen shots so I replied asking if it was a repeat email but I attached the same document I created just in case my 1st reply got lost in the internet. So I waited until the 29th and I sent another reply asking what was going on. Here is a bit of their reply..."After reviewing your participation history we found a potential win connected to the information below. However this win was rejected in our system due to the limitations set forth in the Official Rules. Yourself or a member of their household already won a prize for this promotion." I did not know what they were talking about because I had not received any prizes, I won 3 prizes so that's what I should be awarded, it's not rocket science. So these emails went back and forth for some time and then I opened another case with them and the same thing occurred. My last email to them was that I was pouring the Coors Light I had in my refrigerator down the toilet and I was contacting the BBB, the *** and the *** and filing a complaint for false advertising and you are the first one I contacted, thank you.
Business Response
Date: 12/13/2022
Good morning *******, I have received your complaint regarding you prizes, thank you for submitting the 3 emails from ***********. This will help in our investigation.
Thank you for bringing this to our attention.
******
Initial Complaint
Date:12/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE MAILED IN THREE REBATES FOR A TOTAL OF $15.00 AND STILL HAVE NOT RECEIVED THEM.
Business Response
Date: 12/12/2022
Good morning ****************, I have been notified of your issue with 3 rebates that you have not received. I am having Team investigate your issue with our Rebate Fulfillment Team that handles these promotions.
I have asked that one of our Consumer Representatives reach out to you within 24 hours.
Best regards, ******
Initial Complaint
Date:11/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a case of miller lite beer filled out rebate form UPC and receipt and mailed in.they sent back a notecard that said my address didn't exist with the ******
Business Response
Date: 11/16/2022
Good morning, I have received your complaint regarding your rebate and address issue. I have alerted our consumer care team and have asked to investigate. One of our reps will be calling you within the next 24 hours. Please let me know if you do not hear from them.
Cheers ******
Initial Complaint
Date:10/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was an entrant in the ****************** for a **************** ******** States)" that ended August 1, 2022. Today while searching the email that I used in that sweep ************************ I was surprised and saddened to see that I had received, what was now a dated and forfeited potential prize winner, notification from someone with prize logic for that sweepstakes. I reached out to let them know that it was missed and hadn't seen the notification, and that I was just upset by the win/loss, if you will. Nonetheless, as I have been thinking about it all afternoon now (unfotunately), I wanted to see if I could make, what I feel would be, a possibly very valuable suggestion with regards to notifying potential/winners from this particular company/or sponsor. While, I have won a few sweeps (not a lot), there were a times when I got a phone call in addition to the email. However, I have never won a prize of this value and magnitude which makes the sting all the greater; thus, the need for the suggestion. In the day and age of cell phones (so highly centered and regarded in our society now), I would like to request for "anyone's" sake and not just my own, that in addition to the email, someone give them a call. That money win would've benefited my household greatly; but because of a "missed" email, I lost what I won! I mean this is more than two months ago, that's a horrible "MISS". And that's not a good feeling; however, aside from having my phone on airplane mode @ night, that call if "missed" would've had a voice message that I could've returned and thus...yes, been able to claim my prize. I save all forms for sweeps that I enter (a little organized there, in spite of the email mishaps) and my cell number was on that form too. So, it's just a suggestion and I hope that my comments will help any future giveaways or sweepstakes that you sponsor or have. I told **************** in my sad email to him that I will work to do better, and I will.
Business Response
Date: 10/11/2022
Greetings *****, I am so sorry that you missed your prize. I think your suggestion of a choice of 'How you would like to be notified' is a great suggestion. I have forwarded your experience to my Team in order to bring forward to Prize Logic.
All the best, ******
Customer Answer
Date: 10/12/2022

Complaint: 18189931

I am rejecting this response because: As I stated (and I guess I "was indeed" hoping for more) in my complaint I save, in pdf format, what the details are that I enter, and I have attached the details for that initial entry. A phone number is a part of "this" entry form yet no (none) was afforded to me. There were only four grand prizes for this sweep as well, so at most, there would have been four or just one maybe (me) to notify so that ALL entrant prize winners could have had the opportunity to receive their prize.
I mean, why ask a phone number if it won't be used. It doesn't make sense to me at all; therefore, it doesn't set well. At this point, I wish I wouldn't have even finally found the original emails because by seeing what I submitted and thinking that no one bothered to give a call after not hearing from me by email (my computer could've been down, not able to get to one, so many scenarios), but cell phones are "Everywhere" and even a greater majority lower-class people are able to get their hands on one.
And while it's done and over from both ends, I don't accept your response given the circumstances and details as I described. But I do hope you will forward to Prize Logic as mentioned
Respectfully,
*********************
Business Response
Date: 10/17/2022
Good afternoon *****,
We did bring your complaint and suggestion forward to Prize Logic. As this company fulfills our prizing it is important we hear from our consumers. Thank you for bringing your experience forward.
******
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and although I've stated my case and a brief summary of my grief, I don't feel as though it was important enough as a consumer and participant of this sweeps to be cared for with regards to what transpired in this instance. Because truly, future instances for me aren't guaranteed. Nonetheless, I did say that my input was geared at helping others to not be subject to my experience and thus hope to effect a change. Therefore, while I'm not at all happy at my own situation, I am hopeful for the change because it was carried forward to the necessary parties.

Sincerely,

*********************
Initial Complaint
Date:09/26/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the past, I have been able to make a purchase of Coors Light and file for my rebate online, providing 1) Rebate Code 2) Receipt 3) Proper UPC codes and receive my rebate via mail (check). Sometime in the last 12 months, there has apparently been a decision made to move from a rewarding rebate program for loyal customers to a rebate scam where they are simply denying every single claim that comes in with "Your reward request did not pass our review **************** recently decided to test the process by sending the rebate certificate (from the retailer), the receipt, and UPC code (from the box) via **** mail in order to test if the denial was because something I was doing wrong with the **************... I once again was denied my rebate with the same message. This is a scam worth looking into, similar to the Class Action suit brought against the same company in 2010.
Business Response
Date: 09/27/2022
Good morning **************, Please be assured we will look into this matter. I am forwarding your information to our Molson Coors Team to investigate. A rep will be reaching out to you directly.
Best regards, ******
Customer Answer
Date: 09/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/16/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a rebate claim on line to Molson Coors Beverage Company with required supporting documents which were the upc code and receipt. I received an email that it was rejected because the receipt had already been redeemed. This was not true. The tracking number is **********
Business Response
Date: 09/27/2022
Good morning ******, my apologies for missing your complaint. I am going to advise our Team to send you a $5.00 replacement check. I see from your file the check you received was damaged. One of our reps will reach out to you directly, Cheers ******
Initial Complaint
Date:09/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from Molson-Coors which had an attached rebate with it. The rebate offer was for a 6 dollar rebate. When the ** code on the offer was scanned, I entered in the information and their website said "no offers found". I spoke with chat support about this and they said it was due to technical difficulties which is why the rebate was not live. The rebate period was 7/20/22 until 9/7/22. Every time I spoke with them they said that I should try again in a few days. I kept trying again and it still is not updated. They continue to blame technical difficulties. The offer ends tomorrow and still is not available for people to submit their rebate. Offer code is 22-76007. The rebate started on 7/20 and now over a month and a half later has not been available for anyone to submit. This certainly feels like a scam and false advertising. The Molson Coors staff has been unhelpful and has not provided any update to when and how I can submit. Thank you for your assistance
Business Response
Date: 09/19/2022
Good morning *****, My apologies, I had thought you had been taken care of. I have circled back with Team to investigate on the issue; but to also issue your $6.00 rebate from our fulfillment center. I am sorry for the inconvenience, ******
Customer Answer
Date: 09/21/2022

Complaint: 17926837

I am rejecting this response because:
The offer code is still not active. When we spoke the customer service representative provided a different offer code which was not valid in my state. Still awaiting activation of my offer which is offer 22-76007. I have spent hours discussing with online chat representatives without any answers or assistance. I appreciate you trying to help get my rebate processed.

-*****************************
Business Response
Date: 09/24/2022
Good day *****, I have checked our Molson Coors file and see you have been directed back to the Rebate Customer Service. I am asking my Team to deal with you directly in order to resolve this issue.
Best regards, ******

Customer Answer
Date: 10/01/2022

Complaint: 17926837

I am rejecting this response because:

I still have not heard from your team or from the rebate center which still has not been helpful. I sent all the info to them and am happy to send whatever info I need to you.

Sincerely,

*****************************

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Molson Coors Beverage is NOT a BBB Accredited Business.