We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beer.

Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Molson Coors Beverage has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filled out an on-line rebate for $3.00 with pictures of UPC and receipt showing purchase.Received an email for invalid reason-denial for rebate because of missing package type, brand name and package size. ALL of this information was shown on pictures that I sent. Tried calling and only received an automated repeating message. Tried a CHAT, filled out all the information except "the subject line" and would not email.OFFER CODE: 23-97812 TRACKING NUMBER **********

      Business Response

      Date: 07/05/2023

      Greetings, I have received your rebate issue; i will have our Team investigate and come back to you.  Cheers ******

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filled out an on-line rebate for $3.00 with pictures of UPC and receipt showing purchase.Received an email for invalid reason-denial for rebate because of missing package type, brand name and package size. ALL of this information was shown on pictures that I sent. Tried calling and only received an automated repeating message. Tried a CHAT, filled out all the information except "the subject line" and would not email.OFFER CODE: 23-97812 TRACKING NUMBER **********

      Business Response

      Date: 07/05/2023

      Good day, My apologies for the delayed response.  I have asked my Team to reach out and investigate.  ****** ******

      Customer Answer

      Date: 07/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as there is follow up by Molson Coors per their response.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 30 packs of Miller beer and scanned the code for a $9 rebate. I submitted the required documents and my submission # ********** The rebate was rejected because I did not live in the state of ********* where I purchased the beer

      Business Response

      Date: 07/14/2023

      Good morning, I have received your complaint regarding your rebate; I have my Team check on the legal line on promotion.  Once we have this information, a rep will reach out, Best regards, ******

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased three cases of beer for rebate offer 23-96384 on 5/27/23. Rebate purchase period was for 5/8-5/30/23. The only material provided for the rebate offer at the store was a poster. The poster did not include a post **** date nor did the website to process the rebate offer. Was told I could not submit my rebate because the offer closed on June 14. This information was not provided in any form prior to getting the run around from customer service for several days. Attached is a photo of the ****eting material which displayed the rebate offer.

      Business Response

      Date: 06/26/2023

      Hi *****, I have received your file and am investigating; one of our reps will be reaching out to you shortly.  Best regards, ******

      Customer Answer

      Date: 06/28/2023

       
      Complaint: 20236867

      I am rejecting this response because:

      This matter is still pending further response from the business. The reply simply stated they would be investigating and someone else will be reaching out. I appreciate the update and look forward to a more detailed reply addressing my concern about no listed post-**** date on their rebate ****eting materials.

      Sincerely,

      ***************************

      Business Response

      Date: 06/29/2023

      Good morning *****, I am checking on your case.  ******

      Customer Answer

      Date: 06/30/2023

       
      Complaint: 20236867

      I am rejecting this response because:

      Thank you *****. I look forward to hearing your plans to address the issue of not displaying a post-**** date with your rebate offers.


      Sincerely,

      ***************************

      Business Response

      Date: 07/05/2023

      Good day *****, I have Team checking with the Rebate Team, as soon as I hear back you will know, Cheers ******

      Customer Answer

      Date: 07/08/2023

       
      Complaint: 20236867

      I am rejecting this response because:

      Thank you *****. I look forward to their response and will keep this posting/ complaint open until more information can be provided to properly resolve the issue. 

      Sincerely,

      ***************************

      Business Response

      Date: 02/21/2024

      Greetings, ***** had purchased cases for a rebate, unfortunately the offer had closed, we would be happy to reimburse ***** for her rebate,  Cheers ******

    • Initial Complaint

      Date:06/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      rack a rebate Rebate Status :********** Status : Invalid We're sorry, there is a problem or error with your rebate. Please mail any missing material to the resubmissions department.Missing Purchase Location Promotion Name :SAVE UP TO $12.00 AFTER REBATE Buy ONE (1) 12-pack of Coors Light, Coors Banquet, Miller Lite or Molson ******** (bottles or cans) and SAVE $6.00. Buy ONE (1) 18 or 20-pack of Coors Light, Coors Banquet, Miller Lite or Molson ******** (bottles or cans) and SAVE $7.00. Buy ONE (1) 24-pack or larger of Coors Light, Coors Banquet, Miller Lite or Molson ******** (bottles or cans) and SAVE $12.00.Submit Date :06/04/2023 Submission Type ON-LINE I have had problems with their online rebates before . I mailed the whole receipt to the address supplied by them on the sixth with a hard copy of the email..last time it was a barcode they had trouble reading copy of the receipt i sent them by e mail

      Business Response

      Date: 06/20/2023

      Good morning *****, I have received your Coors Light Rebate case; I have sent the information over to our Consumer Affairs Team to investigate on your behalf.  One of my Team will be reaching out to you shortly, Best ******

       

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent in the rebate they said that there was no date on them and there is on all of them refused to give us our rebate.

      Business Response

      Date: 06/16/2023

      Good morning ****, I have received your case regarding your rebate issue.  I have asked one of my Team to call you to see how we can help resolve.  All the best, ******

    • Initial Complaint

      Date:06/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Molson Coors denies rebates. I purchased 2 30 packs of Miller lite beer on 2 separate receipts. The rebate was for $12 rebate on a 30 pack. My wife submitted one of the rebates and i submitted the other. Both of the rebates have been denied and this is the 5th or 6th time this has happened over the last 2 years. Mine was denied because they say Missing Purchase Location even though its clearly marked on the receipt. My wifes rebate was denied because it said improper birth date and purchase date both of which are a lie. They have a history of this behavior and need to be held accountable and unfortunately it needs to be financially as that is likely the only way they learn a ******* Once in the past I called and waited on hold till finally someone picked up. They couldnt give me any reason why in that situation it was denied but processed the rebate. Currently I am on hold with them again, hopefully. Their hold is absolute silence and as of now I am 60 minutes in. There is nothing audible and you have no idea how long or if its just a waste of time. They know what they are doing and know that most people will let it go and they win.

      Business Response

      Date: 06/05/2023

      Good evening ****, I have received your rebate complaint, please allow me to have my team investigate and we will come back to you with a solution.  Best regards, ******

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my first time using Miller Lite rebates. Maybe my last. Purchased 6 cases of Miller Lite on rebate 22-88785 between 3/27/2023 and 5/3/2023. The two rebates (********** and **********) for submission date 3/27/2023 were sent out on 4/11/2023. Its been a month now.Today is May 12th. Never received! Two others are pendingstill The last two***** Not sure where they are.They cannot be seen on tracking. I number my rebates put tracking numbers etc on each receipt. While i lost my rebate submission for the 5th rebate. It was submitted as well. I do not see the tracking. The 6th rebate that is not on tracking is **********. Their customer service phone line keeps looping and it only for tracking. will not let you talk to someone about lost rebates. They customer service email for the rebate site would not let an email go through. $30 in rebates. missing.

      Business Response

      Date: 05/15/2023

      Good morning *****, I will have my Team at Molson Coors investigate your rebates with the Rebate Team.  One of our reps will be reaching out to you.  Best ******

    • Initial Complaint

      Date:04/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted rebate For $ 30 on Nov,25 and received confirmation Nov. 27. Then received an e-mail on Jan 20th Mt rebate was approve and please allow 14 day. I Feb. I called and was told good and please wait **** days !! The end of Feb .With no rebate I called again and they Said Please wait 7 more days. I then talked to a so called supervisor And was told again I would have it in about 7 days. I called today and did a chat to have a record> and this was what they said > After further research I was able to verify your rebate was sent to review and a new tracking number was created, tracking number is **********, this rebate is valid for the amount of $30.00 check, please allow 4-6 weeks from March 09, 2023, to receive it at the address confirmed.This sounds like a run around So I will forget about this rebate !! How many others have they done this to ? Thank you for your help !!

      Business Response

      Date: 05/01/2023

      Good morning, I have received your case, I have asked our Molson Coors Team to investigate as this has taken way to long.  Please expect to hear from one of our Team.  Cheers ******

      Customer Answer

      Date: 05/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have purchased multiple cases of Miller lite and they have the $5 rebate attached to them. It says you can either mail them in or do it online. So I went ahead and did them online. I submitted 6 on may 2nd and 3 on Feb 13th. That should have been a total of $45 on rebates coming back. It said it would take 6-8 weeks so I never paid attention to the ones from February until I was sitting down to do the ones I had just submitted when I saw they were marked invalid. This is what it said for all 9 rebates. Status : Invalid We're sorry, there is a problem or error with your rebate. Please mail any missing material to the resubmissions department.Your reward request did not pass our review process - E It says to mail any missing material but doesn't tell you what that it and as soon as I submit them I throw everything away. I've read other complaints and it does feel pretty scam worthy that you throw a rebate with something to make it more enticing to purchase and then never give the rebates to the customers when they send it their required information.

      Business Response

      Date: 04/05/2023

      Greetings Shaina, I have received your case from the Better Business Bureau.  I have asked my Team to investigate and reach out to you with the issue.  WE will get this sorted out, Best regards, ******

      Customer Answer

      Date: 04/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Molson Coors Beverage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.