Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  
• 

  Dyson

  150 Allendale Rd Ste 11220 Suite 11220 King of Prussia, PA 19406-2926

• 

  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received the item I purchased and the seller refuses to refund my money. The carrier lost the item and the are waiting on a claim to them to resolve this issue. As a customer it feel like I been robbed with no care at all. Im attaching a copy of my attempt to resolve the issue and as of today 8/22 I have not received the item or my money. Please help. The seller stopped responding, they only provide proof that the item got shipped, in which clearly also proof that the item got lost in transit and they refuse to own any responsibility. I have attempted to resolve this directly with them and also via paypal customer service. Im still waiting on someone to assist me.

  

  Business Response

  Date: 09/19/2022

  Good Morning,

  Thank you for contacting Dyson.

  The customer has filed a dispute with their financial institution, and from further review has been refunded in full by their financial institution. We would consider this matter resolved.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson Hair Dryer less than a year ago. When I tried to turn it on yesterday all of the lights turned on but the machine didnt turn on. It smelled like something was burning and the top of it got extremely hot to the touch. I called tech support where the agent did trouble shooting. While on the call the machine turned on buy it still smelled like something was burning and was scorching hot to the touch. The technician told me that his job was done and told me to call back if it stopped working again. When I expressed my concern for how hot the machine was from running it for 5 seconds and the burning smell he disconnected from the call. I had spent 20 minutes with him on the phone. I called back and got another agent who did trouble shooting. She was concerned with the extreme heat and burning smell and determined that it should be replaced. I cant believe the return/exchange process. I paid $430 for a hair dryer and because its faulty I have to send it back via *** and wait **** days from when they get my hair dryer and then they will send me a replacement! So I have to go buy another hair dryer to use for **** days until I get a replacement. The hassle free guarantee is false advertisement. The customer service is terrible and ********************** doesn't stand behind their products! The fact that an agent would debate a replacement when it smelled like it was burning AND literally burnt me is neglectful on Dysons side. The hassle that I have to go through with an hour on the phone, packaging and shipping the device back and going to buy a new hair dryer while I wait for the replacement (costs me MORE money) is a guarantee FOR a hassle! The hassle free is false advertisement! Overpaid and underdelivered! You should pay the cost of my time and the cost of a replacement dryer that I had to expense for the **** days that it will take you to send a replacement. I find it odd that Dyson doesnt have the capability to do overnight shipping!

  

  Business Response

  Date: 09/19/2022

  Good Morning,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  Per Dyson policy the unit must be returned before the replacement can be sent out. Our warranty provides parts and repair due to manufacturer defects. Exchanges are not part of our warranty, but was provided as a gesture of goodwill. Customer is welcome to complete the exchange process as offered, or have their unit shipped to a Dyson ************** for an inspection/repair. 

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 18010094
  
  I am rejecting this response because:the statement made isnt accurate and doesnt match the guarantee outlines on the website.  This is false advertisement.  Dyson is indicating that they are replacing my hairdryer out of good faith and not obligation.  My hair dryer is within the warranty period and per the policy outlines on their website it is their responsibility to repair or replace the unit at no charge to me. Their response does not match their guarantee of hassle free either.  It has been two weeks and I still dont have a hair dryer and it DID cost me money.  Dyson doesnt stand behind their guarantee and you can read in their response the difference from their advertisement. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/29/2022

  Good Afternoon,

  The customer has been in touch with a lead at ********************** and we have confirmed that we have processed the exchange and have shipped a new replacement machine to her. She should receive the tracking number at her email shortly.

  Thank you,

  Dyson, Inc.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dyson fan/heater. I thought this product was suppose to be top of the line that is why I bought the product. The fan/heater makes a sound when the speed is above 4. I contacted dyson and my warranty was expired. So I just wanted to take it to a repair center. So while chatting with the representative, he makes me aware there were only 3 service centers in **********. I live a least 2-3 hours away from all of them. Then the guy I was chatting with asked me if I was closed to Nevada or ******* it was the most confusing conversation I have ever experienced. Then he asked me if I wanted to purchase another fan with 20% off. I said no because this was like $600 fan. Also, why would I just throw away a a $600 fan and buy another who can afford that. Anyway I am extremely dissatisfied with the customer service there was no resolution or help. The option was drive 3 hours to a service center or buy a new one. They could have at least offered a place I can take it that works with Dyson. I Just want my fan fixed!!!! Advice to the people who buys there products first find out of your are close to a repair center because if not they wont help you. You are better off buying a $20 fan

  

  Business Response

  Date: 09/14/2022

  Good Morning,

  Thank you for reaching out to Dyson. We apologize for any frustration.

   

  We had a leader of Dyson reach out to the customer at the email address included in the complaint. We ask that they check their inbox and spam/junk folder in case we are not on their email safe senders list. Once the customer reviews the offer they can reply to us directly.

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ********** Order date: 06/03/22 *************************** *********************************************************************************** ************ Tracking ID: ****************** My mistake - had hit the number 4 instead of number 5 in my address. Sat home waiting for the Dyson Airwrap to be delivered, end of day tracking changed -was being returned to sender. Called the next day, June 15th and spoke with customer service ********* made correction to address and said another would be sent out. Called June 23rd was told it is shipping shortly and would receive confirmation email (never received). Called again June 29th to see what was going on- hadn't received confirmation nor tracking email and was told it hadn't shipped yet. I informed customer service to cancel order and refund because it was taking way too long. Have confirmation saying refund request had been submitted, escalated to high priority and would be receiving refund in 24 hours. Waited 2 weeks for refund and still nothing so I called back to see what had happened. Was told an airwrap was delivered on July 8th and I had no clue about it because never received tracking information. From my perspective it was cancelled nearly 2 weeks prior to delivery, This customer service rep said sorry and will refund. Called back again Aug 4th and was told I needed a police report since package seems to have been stolen. I was going out of the country and when I returned went to ************ station in Flushing ** on Aug 25th. Printed out "Proof of Delivery" that Dyson provided me - which said left a front door. Police said they could not file a report with just this piece of paper and wanted Dyson to provide all shipping manifest on letterhead as proof. Called back Dyson and informed them of police report requirements and they said we don't need that. Again, asked for ****** said working on it should hear back ***** hours. Called again on Sept, 9th and got same response - working on it will hear back in ***** hours.

  

  Business Response

  Date: 09/14/2022

  Good Morning,

  Thank you for reaching out to Dyson. We apologize for the frustration.

  We have approved and submitted the refund for the customer.

  Thank you,

  **********************

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there,I'm here to complain against Dyson regarding order number **********, which was placed on 09/05/2022. Dyson advertised on their website promising a price match for the authorized retailers. I found that the same product sold at ****** was listed at a lower price of ******, whereas the listed price on the Dyson website is549.99. I contacted Dyson online team and shared the link from ******. The online team confirmed it qualified for a price match and directed me to place an order first and then apply for a price match (attached online chatting transcript).The customer service then denied my price match request even though I show the chatting transcripts. Their claim was that the previous chat was a misunderstanding, and also price with a required membership is not eligible for a price match.In Dyson's price match terms, ****** is listed as an authorized retailer. The most important thing is that ****** is a well-known member-only store. Membership is the qualification to shop at ******, therefore voiding membership in Dyson price match terms shouldn't be applicable to ******.In summary, Dyson failed to honor the promise made by the online service team and made self-contradictory terms. I herein request that Dyson have the following 3 points: 1. Appologize; 2. Change price match terms immediately (making clarification); 3. Honor the price match promise from online chatting and refund me of $150 + 6% ******** tax of $9.

  

  Business Response

  Date: 09/13/2022

  Good Morning,

  Thanks for reaching out to Dyson.

  Per the Price Match policy the vacuum models must match exactly. This is also a ****** Member Only special price for this specific model. However, since the Sku numbers do not match the vacuum bought, the price match will be denied.

  What the customer can do is return the vacuum they bought with Dyson within 30 days and purchase the ****** model of vacuum they are selling for less, but the price match would not qualify if they choose to keep the vacuum bought from Dyson.

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17935460
  
  I am rejecting this response because: As I mentioned, I confirmed with Dyson online team before made purchase.

  This fraud behavior. I have shipped all the item for return already. You should train your team to be honest and professional, and polite!

  
  
  Sincerely,
  
  ******************

  

  Business Response

  Date: 09/22/2022

  Good Morning,

  Thank you for the feedback.

  Per the Price Match policy the vacuum models must match exactly. This is also a ****** Member Only special price for this specific model. However, since the model numbers do not match the vacuum bought, the price match is denied.

  
  What the customer can do is return the vacuum they bought with Dyson within 30 days and purchase the ****** model of vacuum they are selling for less, but the price match would not qualify if they choose to keep the vacuum bought from Dyson. This is our final position. 

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the machine PH02 in February 2021 and was very satisfied with this machine until May 2022. In May to July 2022 I wrote many times to support, was several times in the Dyson service center and had no results with repairing my Dyson PH02. I lost a lot of my time. At the end of August 2022 I received a new model PH04. I was very happy that finally my suffering was over. At the beginning the new machine worked correctly. Maybe a week ago I heard a whistling sound from this machine. And this sound disappears when I turn off the machine and appear again after. I think something is wrong with the humidifier , because this sound appears only when humidity is low. And it is all the same like in my old Dyson. I'm very disappointed with the quality of your purifier+humidifier, because the new machine worked correctly for only a week. After this i wrote to customer support again and they offer to send the new machine again. I asked about refund or extended warranty( because i just want to make sure that that 3rd machine will work correctly at least 2 years, it is difficult to trust again when you spent $1000 and all that you have it is a problem what to do and how to resolve the issues, i already had 2 machines with severe defects and warranty that is going to expired within 6 month, what will i do after that if the 3rd machine will have defects like previous 2?- )- i was refused. And then i was surprised when resolution team worker began to threat me that if i will not agree to receive the new machine without extended warranty i will go to Dyson service center instead new machine even it is unsuccessful.Don't recommend to buy any product of this company. 2 of 2 my purifiers+ humidifiers had defects. And never think that someone from the resolution team threatened me instead of doing everything possible to resolve the complaint.No one from this company cares how you feel, how much time and effort you have spent on solving these problems. Worst experience.

  

  Business Response

  Date: 09/13/2022

  Good Afternoon,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the complaint and the customers account, Dyson leadership has been in contact with the customer and the customer has accepted a replacement PH04 as offered. We would consider this resolved. 

   

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ********** Order date: 07/12/2022 Delivery address: Available upon request ************ Tracking ID: Available upon request My partner and I tried ordering a Dyson vacuum, we never received the vacuum. After calling in to get a refund, the Dyson representative told us to order another one through the phone and promised that it would expedite the refund process. We ordered a second vacuum and received the unit however, we never received the original unit nor have we received the refund. We have called Dyson's refund department over EIGHT times and each time we receive different information. Here's just a few statements we've received from Dyson's representative when asked about the status of our refund:"Your refund process was started but has not been initiated yet." - all eight times they first claim the refund has not been started. "We've processed your claim, it will take **** business days to show up on your account". - it's been 37 business days since we originally requested a refund. "I guarantee that you will receive communication about your refund tomorrow" - ********** - No communication was received. We are simply trying to get our money back and we constantly get the run-around. It's ridiculous how consumers have no protection over purchases these days.

  

  Business Response

  Date: 09/12/2022

  Good Afternoon,

  Thank you for contacting Dyson.

  We have reviewed the customers complaint and their account. A claim has been filed with the shipper for the original order showing delivered. This would need to complete before assistance can be offered. 

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 17928757
  
  I am rejecting this response because:

  This response makes no sense. I have called over ten times stating that the item was never received. Your colleagues have even confirmed that the shipping company delivered the item back to you. If there is an issue between Dyson and *** (the shipping company) then that sounds like an issue between two companies not an issue I should deal with. I just want my money back. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/22/2022

  Good Morning,

  Thank you for your reply to Dyson.

  The investigation has completed and the customer was refunded on 09/21/2022. It may take up to **** business days to process the funds back to the customers financial institution.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:09/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned in my Dyson Airwrap Complete to the ************** store in June 2022 because it had a part that melted into the machine. Since I was covered by my warranty, the associate told me I was supposed to be sent the blue copper Airwrap within the week. Little did I know that still on 9/6/22, I still havent received the Airwrap I paid for.Thus starts my nightmare of trying to get my machine back. I did not hear any updates about when my machine will be arriving from then. After going back and forth and constantly hearing it it's out of stock. Just e-mail again next week, it will restock next week! Two months of reaching out go by without any resolution. Finally in August, an associate on live chat says I will be sent the Fuchsia Airwrap Long Complete instead, and a tracking number will be sent soon. I never hear back about the shipping info. Two weeks ago, I reached out and they said they have escalated to the warehouse issue team. I still havent heard anything.Every week when I reach out to customer associates, each claim they fixed it" and I will receive a tracking number in a few days. I never hear back, no tracking number, no delivery every comes and Im forced to reach out to start the process over with a new associate. This has been a nightmare trying to get back the item that I turned in thinking I would get a replacement. There has been no resolution after 4 monthsthey still have my Dyson Airwrap I paid for with no update on when a new one will be sent.

  

  Business Response

  Date: 09/12/2022

  Good Afternoon,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  We have reviewed the customers complaint and have reached out to the customer ************************ for additional information.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the dyson airwrap online as a Christmas gift at the time dyson and major retailers where all sold out. When I received the item I called dyson immediately to verify that it was authentic because I was not familiar with the retailer. Dyson asked me various questions including the serial number and confirmed with me on a recorded line that it was 100 percent authentic and assured me there was nothing to be concerned about. A couple of months later the unit stopped working and my daughter called to get it fixed under the warranty and at that time we were told it was a counterfeit item and there its nothing they can do. I spent good money on this item and was assured it was authentic and warranted and dyson refused to assist me in any way. This is poor customer service and very unethical and unprofessional. I feel if their employee provided me with incorrect information they should make good on the item.

  

  Business Response

  Date: 09/08/2022

  Good Morning,

  
  Thank you for reaching out to Dyson. We are sorry for the frustration caused.

  
  The unit is suspected to be a potential counterfeit. The customer has been offered by ********************** to ship their unit to our Dyson ************** for an inspection to verify its authenticity. If found to be counterfeit the customer will receive an official letter from Dyson to attempt to recoup the money spent. Dyson can not assist with counterfeit products purchased beyond verifying authenticity. 

  
  Thank you,

  Dyson. Inc

  Customer Answer

  Date: 09/11/2022

   
  Complaint: 17918624
  
  I am rejecting this response because: The very day I received the item I called DYSON directly to confirm that the item was not counterfeit. The DYSON Representative went over a series of questions with me on a recorded phone line confirming that the product was indeed 100% authentic and under full warranty. 

  when the item failed to operate and my daughter contacted Dyson she was told the item was counterfeit. I cannot go after the retailer who sold me the item as their phone number is disconnected and they are no longer in business I called **************** and they cannot refund the money or dispute the case due to the fact that the 90 days has elapsed.
  
  Because DYSON Failed to provide me the proper information and guaranteed me that I had absolutely nothing to worry about they will be held accountable for replacing the item for me
  Sincerely,
  
  ******* Gentleman

  

  Business Response

  Date: 09/21/2022

  Good Afternoon,

  Thank you for reaching out to Dyson. We are sorry for the frustration caused.
  
  The unit is suspected to be a potential counterfeit. The customer has been offered by ********************** to ship their unit to our Dyson ************** for an inspection to verify its authenticity. If found to be counterfeit the customer will receive an official letter from Dyson to attempt to recoup the money spent. Dyson does not and can not assist with counterfeit products purchased beyond verifying authenticity. This position is final.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 17918624
  
  I am rejecting this response because: when I purchased the unit I immediately called dyson to verify it was authentic. Dyson confirmed the authenticity and guaranteed me the unit was 100 percent authentic. After it no  longer worked and I called to have it replaced I was then told it was not authentic after the fact too late the company is no longer in business and **************** can no longer dispute purchase because it passed the 90 days. If is the fault of dyson and their employee that I have no way of getting my money back therefore dyson needs to make good on the incorrect information they provided me with . If they gave me correct information I would have received a full refund from **************** I am seeking a replacement for this item.  
  
  Sincerely,
  
  ******* Gentleman

• Initial Complaint

  Date:09/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27/2022 I purchased a $650 Dyson Airwrap on the Dyson website. The item was scheduled to be delivered 8/30/2022 via a unfamiliar shipper named GLS. The shipper, Dyson, did not request GLS to require a signature for the $650 package. When GLS delivered the package they left it in the open at my door. The package was immediately stollen after the delivery man walked away. I contacted GLS, asked by they left such an expensive package at my door. GLS informed me that Dyson had not required a signature and to contact them. It is the bare minimum to require a signature to prevent theft on any package, let alone a $650 package. I contacted Dyson and they instructed me to wait a couple more days for the package to arrive. I reiterated that the package was in fact delivered but had been left at my door and stollen because of their poor shipping methods from not requiring a signature. Dyson dismissed me every possible way and refused to understand the issue, instructing me to file a claim with GLS. I told Dyson that GLS wont allow me to file a claim since it was Dyson error to not require a signature. Again, a signature is the bare minimum a company should do in order to protect their products from theft, especially a $650 item. I filed a claim with my bank disputing the charge and Dyson has informed me they are no longer going to work with me. They never offered to fix the issue, I was never given a reason as to why they didnt require a signature, they have blocked me and have stollen $650 from me in the process. This is a common issue as I found article after article, forum after forum, from people who have had the same experience with Dyson. Its despicable and its down right theft.

  

  Business Response

  Date: 09/08/2022

  Good Morning,

  Thank you for contacting Dyson.

  A claim has been filed with the shipper. This must conclude before we can provide further assistance.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/11/2022

   
  Complaint: 17811095
  
  I am rejecting this response because:

  this isnt an issue with the delivery service, its an issue with Dyson not requiring a signature when giving packages to their shippers. The delivery service did what they were told to do by Dyson. Dyson, a company well known for having extremely expensive items, should at the very least require any of their packages to need a signature in order to be delivered. As provided in my previously attached files, the delivery service said Dyson did not require a signature when they made the shipping order. This is Dysons mistake, not the shipping company. Dyson needs to take responsibility fo their poor shipment requirements or in this case, the lack thereof. 
  

  also the shipping company wouldnt allow me to file a claim because it was not their fault, as it was Dysons. So Dysons ability to suddenly file a claim is suspicious. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/21/2022

  Good Afternoon,

  Thank you for contacting Dyson.

  A claim has been filed with the shipper and is still ongoing. This must conclude before we can provide further assistance.

  Thank you, 

  Dyson, Inc. 

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 17811095
  
  I am rejecting this response because:

  Per everyrhing I have said prior, this is not the delivery services issue. This is an issue with Dyson not requiring a signature on their packages. By not requiring a signature, Dyson allows packages to be stollen. I recently had $450 worth of jewelry shipped to me that the SELLER required not only a signature but also a photo ID in order to receive the package. That is exactly what Dyson should also do for their items. How is it that I paid $650 for a product that didnt have the slightest security measure in place? And this is common practice for Dyson! Change your method of shipment and give your customers security of a safe delivery.

  This is DYSONS issue, not the delivery service. Take responsibility and ownership of your bad business practice and fix it. 

  
  Sincerely,
  
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