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Business Profile

Wholesale Vacuum Cleaners

Dyson, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dyson, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dyson, Inc.

      1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

      BBB accredited business seal

    • Dyson Store

      8109 River Rd Petersburg Petersburg, VA 23803

    • Dyson, Inc.

      106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

    • Dyson, Inc.

      PO Box 129 Carlyle, IL 62231

    • Dyson

      150 Allendale Rd Ste 11220 Suite 11220 King of Prussia, PA 19406-2926

    Customer Review Ratings

    1.07

    Average of 368 Customer Reviews

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    Review Details

    • Larry R

      Date: 02/01/2025

      Do not buy. If you buy a vacuum, and you need any replacement parts, a replacement for a worn out filter as an example, just plan on waiting MONTHS. I have a v12 and the filter wore out. I have been waiting for 2 months for them to get any back in stock. No amount of pleading with customer support will get you any empathy. All you will get is a canned response "rest assured we will notify you when they come back in stock. I did once get a notice. Within 5 minutes of getting the notice, I hopped on their site, and of course the filters were once again out of stock.Also of note, when I bought the vacuum it shipped with a wrong cleaning head for another vacuum. Again, I was told it was out of stock and had to wait again 2 months just to get the right part that should have originally shipped with my new vacuum.Worst company in recent memory that I have had to deal with.

    • Mary R

      Date: 02/01/2025

      I bought a Dyson Digital Slim Stick cordless vacuum on January 24, 2025 and it died on Feburary 1st. The vacuum itself is cheap and extremely small. The bin is tiny and cheap. Battery died and getting help was a nightmare. Did all the troubleshooting to no available. I own 2 other Dyson cordless vacuum and would never buy another. The are now cheaply made and don't work. You pay top dollar for a well respected brand, not anymore. JUNK!!!DO NOT BUY DYSON DIGITAL STICK!

    • Zarmina Q

      Date: 01/29/2025

      BELIEVE THE REVIEWS ABOUT BAD CUSTOMER SERVICE!I ordered a part of ********************** and it took me a month to figure out they lost my order. I called customer service and good Lord the lady on the line was not just rude, she was taking anything I was asking, personally! She kept pushing me to create an account with them otherwise she cant help me at all. I asked for a superviser and she responded pushing me to crest an account only then she will transfer my call. Trykng to keep the story short; she was rude, unhelpful and did not care to give me any details on my order. Even when I gave her my full name, address and Tracking number. She was stuck on pushing me to create an account.I was already on the edge of quitting from being a Dyson loyal customer, this experience was a clear sign.

    • Kate M

      Date: 01/27/2025

      SELLING REFURBISHED VACUUMS AS NEW. Purchased a brand new V12 Slim Detect vacuum directly from Dyson's website on 11/21 and after 2 exchanges (3 vacuums), I still do not have a new vacuum in my possession. The first vacuum I received had broken parts and was exchanged for another vacuum. The second vacuum arrived in a box that was missing a side and had cracks in multiple attachments. The third, and most recent replacement arrived in a similar box with one side missing, scuffs and cracks on the vacuum, and a battery still attached to the vacuum from its previous owner. It is clear that Dyson is selling refurbished vacuums as new.

    • stephanie f

      Date: 01/26/2025

      Absolutely the worst company on customer service and items ! I bought a refurbished air straight on accident after having for 1 month it broke and here we are after me returning it in the warranty time it is january 23 and they will not refund or send me a replacement item! How is this legal! It was $300!!!!

    • Anthony B

      Date: 01/25/2025

      I bought a very expensive vacuum from dyson as I've had good experience with there products in the past and when it broke I tried to return it as it was still under warranty and have been given the run around for months about the return. I'm not one to try and badmouth a company but I have been extremely patient and when trying to talk to costumer support for months. they have continued to tell me to wait 72 hours for emails and confirmations that I've never received responses from. They've told me I would receive a new vacuum and never sent one and have continued to change there story saying they never received a package from *** when confronted with proof from the *** tracking they switched up and said it was a foreign item they received and not a dyson product. I've asked several times what they received they have no answer. I've asked several time to return the item they claim is not a dyson product and they've refused. I didn't want an issue I just wanted my vacuum back and will continue to try to get it but it appears that dyson will do anything to not honor they're return policy.

    • Nicole P

      Date: 01/21/2025

      They sent me a defective vacuum that I ordered brand new from their website. Their only solution was to have me send the current one in and they would send me a replacement. I was told it would take a maximum of 2 weeks. I'm now at over 3 weeks of waiting and they haven't even shipped it to me and they refuse to offer rush shipping even though this is all on them. Not to mention, I paid for the vacuum over 2 months ago and was never able to use it. Their customer service is worthless, and I also reported a complaint to BBB and they haven't responded to my complaint or resolved the issue. I've spent hours at this point trying to get this sorted which is extremely frustrating and time consuming.

    • Naveed A

      Date: 01/21/2025

      Returned a Dyson vacuum and I should have received my refund 2 weeks ago. IDs been 3 weeks now that I should have received my refund but nope !

    • Alex A

      Date: 01/15/2025

      Ordered a dyson air wrap as a gift to my mom. It came in broken. I contacted customer support, and they didnt even bother to resolve the issue. they offered an exchange, that will take 4 weeks long. Or a refund for 1-2 billing cycles after they receive it(14 days to receive it)

    • Kasey L

      Date: 01/15/2025

      DO NOT BUY A DYSON. Both the product and customer service are terrible. Spent almost $1000.00 for a vacuum that broke within a year. I had to send in the vacuum for them to send me a replacement, which meant I was without a vacuum for 3 weeks. I received an upgraded model which has now broke within a month of receiving. I called asking for my money back and all they could offer me was a replacement, which means ill be without a vacuum again for a period of time, or a replacement part- which is currently out of stock. So frustrating and disappointing.

    Dyson, Inc. is BBB Accredited.

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