Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,367 total complaints in the last 3 years.
681 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding an extremely negative experience at Walgreens ********************************* involving an employee named *****.A few days ago, I placed a photo order for same-day pickup. Despite waiting more than two days, my order was still not ready. When I arrived at the store at 7:00 AM, as your online information stated for store and photo department opening hours, the employee Farus failed to greet me properly or make me feel welcomed.When I inquired about my order, ***** responded with extreme rudeness and disrespect, making inappropriate and offensive comments that implied I was either unemployed or lazy. She also made discriminatory assumptions about me based on my race, which is completely unacceptable.I am a hardworking nurse who knows what it means to help and serve others. I would never treat anyone with the lack of dignity, respect, and basic customer service that I experienced today.I have been a loyal Walgreens customer for years, and this experience was absolutely unacceptable. I request immediate action from Walgreens to address this behavior, an apology, and assurance that this issue will be corrected so other customers are not treated this way.I also request to be contacted directly by Walgreens District Manager or General Manager regarding the outcome of this complaint.
Business Response
Date: 05/20/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

****** resolved: 4/30/2025 & 5/20/2025
2. Who resolved: District Manager, ******* *.
3. How resolved: The District Manager spoke with the customer and addressed their concerns. Our Employee Relations team conducted an investigation, and the appropriate action was taken.
4. Customer satisfaction: Yes
************** given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Initial Complaint
Date:04/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed: Apr 26, 2025 03:38 PM CST Order number: ************ Purchase summary Item subtotal:$63.96, Same Day Delivery:FREE When my order was an hour overdue, I called and spoke to ****** and River (manager) both refused to give last names. Both said they don't see my order by order number. ****** said they don't deliver and never have. River said she cannot (or maybe will not) search for orders by my name and she has no idea where my order is or even if it exists and she has no way to find out. Suggested I call Walgreens customer service. I'd already contacted them and they connected me with the store I ordered from. As luck would have it, I received an email showing my order had been picked up and was out for delivery as I was speaking with River(River said she could not see anything about my order being picked up but since I got an email she was done with it.) My order was delivered at 6:45PM and I've saved the video from that delivery. The order was correct. But I'm done with this Walgreens. Thought you might like to know although they both seemed pretty confident that their behavior was acceptable by Walgreens standards. If you truly do not allow employees the tools needed to investigate in such situations, I'll be looking for another drug store.
Business Response
Date: 05/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved:04/28/2025

2. Who resolved: District Manager, ***** *., Store Manager, ****** *.
3. How resolved: Called customer and addressed with team at 5470
4. Customer satisfaction: Left message to be called back.
5. Compensation given: $20.00 shopping gift card
Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 05/02/2025

Complaint: 23254978

I am rejecting this response because:
I told them I do NOT want a gift card and I will cut it up or donate to charity if they send one, I want to know what happened and why. The customer service *** wasn't listening, just going though the motions thinking a gift card would solve the problem. I told her I only do business with companies that know how to run a business and, based on this experience, Walgreens no longer knows how. Walgreens sent an email to the store to the effect that they needed to do some training. Based on the attitudes of the employee and the manager I spoke to at the time, that went straight in the trash. SO disappointed.

Sincerely,

**** ********
Initial Complaint
Date:04/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have a ******** supplement plan which gives me an otc card to buy over the counter items like mouthwash i could buy them before with this card but now it is only available to food stamp customers it made my otc card useless and they are only one block from me i am 72 i do not want to have to look for other drug store humana said the store started this policy not them
Business Response
Date: 05/22/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 5/12
2. Who resolved: District Manager ****** *.
3. How resolved: The customer was called on 5/12 and a voicemail was left. The customer has been contacted by phone a few times and an email has been sent.
4. Customer satisfaction: N/A
5. Compensation given: N/A
Initial Complaint
Date:04/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a prescriber (PMHNP-BC) that is licensed to see patients based in ******** and *******. I have not had any difficulties with sending controlled substance prescriptions to any Walgreens Pharmacy locations, up until the past two weeks. I have partnered with a regional telepsychiatry practice called ************** to deliver psychiatric care to patients based in ******** and *******. Unfortunately, there are certain patients of mine that require certain stimulant or benzodiazepine prescriptions, due to the nature of their psychiatric diagnoses (i.e., ADHD, panic disorder). Within the past few weeks, Walgreens and Duane Reade pharmacy locations started marking my controlled substance prescriptions as fraudulent, when this is truly not the case. I consider myself to be an honest and ethical prescriber, and have not experienced any such difficulties with any other major pharmacy chains, or local pharmacy retailers. I was told that I was put on some sort of prescriber block in the Walgreens database, meaning that I can only send non-controlled substance prescriptions to any Walgreens or Duane Reade location. When I tried to call the corporate office of Walgreens within the past week, I was told by the receptionist that I would need to speak to a member of the escalation team, claiming that they would just have to remove the prescriber block from their ********** database. When I spoke to a member of the escalation team, they immediately dismissed my request, claiming that they could not even speak on the matter, and that Walgreens would send me a letter in the mail regarding further instructions (which I haven't received). This sort of behavior is completely unprofessional, as I am just trying to resolve an issue that appears to be some sort of misunderstanding. Additionally, when I call certain Walgreens Pharmacy locations, they purposefully don't pick up the phone when I need to speak to the pharmacist regarding a prescription order.
Business Response
Date: 05/06/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 5/6/2025
2. Who resolved: District Manager, **** *.
3. How resolved: DM **** *. apologized to Prescriber **** and confirmed that he is not on the blocked prescriber list. ** **** also explained that Walgreens has implemented a new process requiring pharmacists to validate prescriptions, which may have led to the confusion.
To help prevent similar issues moving forward, DM **** *. will be partnering with Healthcare Supervisor *** to ensure pharmacists are properly informed and coached on the updated procedures.
4. Customer satisfaction: The customer appeared to be happy with this resolve.
5. Compensation given: No compensation has been given at this time.

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*****************************************
Telephone ************** | Fax **************
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Customer Answer
Date: 06/02/2025
Complaint: 23253515

I am rejecting this response because: While the issue was temporarily resolved by a district manager, the same problematic behavior has resumed namely, Walgreen/Duane Reade locations are once again flagging my valid prescriptions as fraudulent or lacking *** credentials, despite my compliance with all legal and professional standards. This situation is disrupting patient care and harming my professional reputation. I am happy to provide supporting documentation. Thank you for your time and assistance.

Sincerely,

**** Donin
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens on ************************************************ This Walgreens rents the land from Clearwater Assets Lic. ***************There is a long retention pond ( no water in the pond) next to the Walgreens building. Part of the retention pond is on the property that Walgreens rents. The problem is half of the retention pond is on private property. Walgreens hired Apex (Will ************ from Apex) to clear the retention pond (which had no water in it) they took down all the trees and bushes on land they do not rent from. There is a 15 foot city easement next to the condo I live in with my husband. (***************** ************************************) **************** owns 2 feet over the chain link fence which is next to the easement. Walgreens told **** to remove all the trees and bushes all the way to Raintrees fence. This has affected my condo greatly. We have lost the protection of all the trees and bushes that blocked the east sun coming in our condo. The trees acted as a noise barrier from the cars on *******************. I want Walgreens to replace the bushes with at least 6 feet tall oleander bushes to reestablish the protection I have have for over 20 years from extreme sun exposure and privacy. Walgreen's improperly trespassed on property that is not under their control. **** ****** ************ *********************************************** 2nd picture would not upload
Business Response
Date: 05/05/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 5/6/2025
2. Who resolved: **************
3. How resolved: Installed Oleander bushes 6-8 feet tall in two rows.
4. Customer satisfaction: Unknown
5. Compensation given: Unknown

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************

Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchases roblox gift card ($30) back in 12/23/24 for nephews xmas present. ***************************************** location...did not register in the game after he received it. i was there with him we have done it countless times before and after this incident and it would not recognize... went back could not get refund went and followed procedure and emailed support. only for them to get back to me 5 months later that they cant give me a refund or credit and then sent me an insulting ******* video on how to redeem the gift card. very unprofessional and no intend in refund or store credit
Business Response
Date: 04/28/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 04/28/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and ***** *. Executive Response Specialist

3. How resolved: ****** was able to recover the $30 from the Roblox gift card and has credited Walgreens back for the transaction. Customer will need to sign the attached release form in order to proceed with reimbursement. Please request he sign it and return to you. After receipt of the signed release form and upon receipt of the invoice from our accounting department, I will then notify customer that the refund has been mailed to him. We cannot provide a timeframe. Customer will need to provide his home mailing address.

4. Customer satisfaction: Unknown

5. Compensation given: $30 will be refunded to him for the value of the gift card.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
***********************************br>
***********************

Fax: ************
Customer Answer
Date: 04/29/2025

Complaint: 23243583

I am rejecting this response because: i cant accept and email back unless i press i accept the respone so until i receive the funds i will not be satisfied enclosed i have the paper signed and dated il be waiting

Sincerely,

**** ****
Business Response
Date: 04/30/2025
I will email the customer when we receive the accounting invoice, and the refund check is mailed to him. Thank you, ***** *., Consumer Relations
Customer Answer
Date: 05/01/2025

Complaint: 23243583

I have read the respone and will await until said email and refund has been made upon that I will accept the answer and remove my complaint, for now I wait

Sincerely,

**** ****
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Doctor prescribes solo star 3mL pen, quantity 18. Walgreens charged$35. and gives me 6 pens. This Is a repeated problem that Walgreen refuses to correct.
Business Response
Date: 05/09/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 05/08/2025
2. Who resolved: Healthcare Supervisor, **** *.
3. How resolved: I have not received a response from any of the voicemails or the email that I have sent in attempts to connect unfortunately.
4. Customer satisfaction: Unknown
5. Compensation given: None

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have discontinued being a pharmacy customer of ********************** Pharmacy, by making four phone calls -all of which have been ignored- and a written letter mailed via the post office -which was also ignored. Walgreens Pharmacy was told in the above five communications that I have a new pharmacy and no longer need its services. Yet, Walgreens Pharmacy has continued to fill prescriptions and even called my doctors for renewals. I cannot get them to stop.
Customer Answer
Date: 04/22/2025
The address is:
Walgreens **************************;
*********, ************* 02719

Business Response
Date: 04/25/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/24/25
2. Who resolved: District Manager **** P. F.
3. How resolved: District Manager confirmed all prescriptions were closed and removed consent to be contacted to ensure patient is no longer reached out to.
4. Customer satisfaction: Provided resolution to patient via email, should the patient have further concerns, I will provide an update.
5. Compensation given: N/A

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*************************************br>************************************
Fax: ************
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Local pharmacist at the ********** location off rufe snow during 4 phone calls all back to back hung up on me all 4 times cause it was near their lunch time. We got a call about a prescription delay and my doctor told me we needed to have them transfer this asap. Pharmacist and techs on duty today 4/21 at 12:30 to 1:30 my call times had zero professionalism and care for my health as a customer. We came to the ********************** and told the manager and she scuffed and me like ok whatever. Sure they did. She had zero professionalism and remorse for the poor staff and lack of training and compassion to the customers that come to your establishment.
Business Response
Date: 04/24/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 4/24/2025
2. Who resolved:District Manager ****** *.
3. How resolved:District Manager ****** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the pharmacy doctor (the male one) has been extremely unprofessional regarding my medication. I have used this Walgreens pharmacy for 25 years. Store number is #****, located at ******************************************* primary doctor has sent in prescriptions and this pharmacy doctor has made it a polint in front of others to start questioning the medication and not filling it even though the doctor has sent the correct paper work. Once my ** corrected the prescription that was filled out incorrectly, I was sent a text to pick up my medication (phentermine). When I arrived, the staff actually told me that the pharmacy doctor decided to hold it again and wanted to investigate further. He literally said "too many papers have been sent and I don't like the way it looks" as if doubting the veracity or validity of this particular prescription. He refused to be cooperative. This is offensive and unprofessional and actually cannot withold my medication that has been prescribed by doctor *** prescribes all of my medication.
Business Response
Date: 04/29/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/24/2025
2. Who resolved:Pharmacy Manager ***** *.
3. How resolved: Pharmacy Manager ***** *. spoke to the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken
by management to prevent any further disruptions and improve overall processes. She also received clarification from the physician and was able to fill the prescription.
4. Customer satisfaction: Satisfied
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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