Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,365 total complaints in the last 3 years.
679 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have $225.72 cash rewards in my account that disappeared. The agent says the rewards expired, but I didn't receive any emails or notifications about the expiration. Walgreens took my money without notifying me.
Business Response
Date: 04/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/21/2025
2. Who resolved: eCom Issue Resolver, ****** *.
3. How resolved : I apologize that $225.72 Walgreens cash was deducted from your myWalgreens rewards account. This occurred because you did not use your account within a 6 month timeframe. Per our terms and conditions if you do not use the account at least once every 6 months the account will become inactive and all Walgreens cash will be forfeited. Please review our terms and conditions at ******************************************************************************************************************** a one time courtesy, I have added back the $225.72 Walgreens cash to your account, you now have ****************************** cash available to use. Please use your account at least once prior to October 21, 2025 as we will not be able to add cash back to your account again in the future if for forfeited cash. I apologize for any inconvenience this issue may have caused you.
4. Customer satisfaction: Unknown
5. Compensation given: $225.72 Walgreens cash rewards

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bupropion ** 100mg was filled instead of my normal prescription of Bupropion er/** 150mg. I said something to the clerk. He said it was correct. I walked back home (2miles), confirmed correct dose with my *********** Phoned pharmacy they said I had to walk back to get the correct medication. I am unable to do more walking today. I spoke with the pharmacist, she said I had to walk back or get my own way there. They would not pay for delivery even though it is offered because she wants the incorrect medication back. I said that I should not have to pay for there mistakes. The pharmacist then hung up on me. I phoned back and spoke with the store manager. She said delivery was not an option, & hung up on me. Now I am stuck with out my prescription, no money to get correct medication, and no way to return the wrong medication. This was my first and last time at this store. It is an absolute embarrassment. When I was there the store managers discussion of an employee being in the bath room with it coming from both ends. So she sent them home sick for the day. That is not something she should discuss in the candy isle loud enough that I heard the entire conversation 2 isles over. I phone Walgreens corporate and was transferred back to the store. I pleaded with the staff stating I have no way of getting there. I have no $$ for an **** nor should I have to pay for their mistake. I will post this horrible service everyday until its resolved and I get an apology from the pharmacist and store manager. I have already posted on the store review. Also on my neighborhood app about (*****) families will see the horrible service Walgreens provides.
Business Response
Date: 05/06/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:5/5/25
2. Who resolved:District Manager ****** *.
3. How resolved:District Manager ****** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
4. Customer satisfaction: Yes
5. Compensation given: Refund mailed

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous problems with the store pharmacy located at ********************************************. Prior to yesterday Thursday April 17 2025 all of my issues have been due to customer service, which I have contacted the corporate office about every time and they have records of my complaints on file including on time where the pharmacy cursed at me and hung up on me WHILE a ***resentative from the Walgreens corporate customer service *** was listening. Yesterday 4/17/25 I called to get a refill of an rx that is a controlled substance. I was supposedly given 30 pills on 3/21/25, however I ran out of pills on 4/16/25. I tried to call to get a refill and they said it was too soon to refill the medication. This was an error because I only take one pill a day and I should have had 30 pills or enough to have medication until 4/20/25. I only take one pill a day and have only taken one pill a day for the past 10 years. There has been nobody to come into my house and take medication from me. In fact no one has come to my house in the past 60 days at all, so no one stole them from me. I didnt drop or lose any pills myself as I have the same routine every single day.The store either shorted me pill or took them out of my rx. The store refuses to attempt to come to a resolution. I have called and emailed numerous times in the past 24 hours with no resolution. I am at the end of the rope with this pharmacy. I would change pharmacies but I have limited transportation and they are the only pharmacy close enough to walk to from my house, and I am on ******** so I cannot have my rx's delivered.Taking a controlled substance from a patient is illegal. Incorrectly dispensing medication is a danger to my health because I have had to go without the medication, not only leading to side effects from withdraw but also causing additional health issues that the medication counteracts.Again I have tried emailing and calling, and get hung up on or no response.
Business Response
Date: 04/21/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/21/2025

2. Who resolved: District Manager **** F

3. How resolved: Our District Manager **** F called the customer to hear their concern in detail. Then partnered with store leadership to verify on hand inventory and review cameras to verify a correct medication count for the customer.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Customer Answer
Date: 04/22/2025

Complaint: 23222042

I am rejecting this response because: there was no resolution to the issue presented. I have previously spoken with district managers who have stated that they would "talk" to the store manager to resolve the issue but nothing is ever done. I was offered no concrete information that anything has been done. The district manger reviewed the dispensation of the rx but did not verify were the pills went or who took my pills after the rx was filled and place on the shelf for pickup. I was not offered compensation or concrete evidence for resolution. "Talking" to the store manager does nothing because the store manager takes no subsequent action to correct the problems. In fact I still have an email sent numerous days ago with no response.

Sincerely,

******* *****
Business Response
Date: 04/25/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the Healthcare Supervisor for handling. The following information was provided as the resolution details.

1. Date resolved: 4/25/2025

2. Who resolved: Healthcare Supervisor ***** V

3. How resolved: Our Healthcare Supervisor ***** V called the customer and ensured the customer received their medication as requested. ***** V also partnered with ******************* to implement new procedures to monitor store and pharmacy leadership going forward around customer service and quality.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist

Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 5 year old grandson and elderly sister to ****** world in ******* ******* on March 18, 2025. The next morning March 19, ***************** Walgreens across the street from our hotel and purchased our waters and snacks to take to the park. I used my EBT card. The purchase price was *****. We forgot a few items and got back in the line to purchase them. The total was$3.88 so I purchased those items with my EBT Card. Next, we enjoyed the day. After the park closed we went back to Walgreens to get hotel snacks. I used my card and it was declined the register tape said I had a zero balance. I called my local *** office , but could not do an investigation until I returned home. Once I returned home I went into the *** office and received a detailed Transaction Report which showed my 2 Walgreens transactions and 6 minutes after I left the register $301.00 dollars transferred from Walgreens register to a store in ******************* and a purchase of $123.00 plus 1.09 at a Liquor Store/Restaurant in *******************. I contact Walgreens and filed a complaint and followed up 3 times. On my 4th attempt a woman said a manager had been trying to contact me. She couldnt find my information until she realized they were calling me on a 20 year old land line phone number. She cleared that problem up immediately. She asked me for all the information about the two stores. She immediately told me about the first store that took my $301.00. She informed me that the Terminal number off of my Transaction Report was recognized by that Walgreens for fraud. She then told me the manager would be calling me soon because they were going to take care of the$301 dollars. The Restaurant/Bar will not talk with me. I stopped calling them and filed a complaint with the BBB in their Jurisdiction. I hate that unsuspecting Families are getting victimized at Walgreens and may not know what has occurred. We need ****** World/ ******* travelers to know about Walgreens SCAM! Please help me.
Business Response
Date: 04/21/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/21/2025
2. Who resolved: ********* *., Healthcare Supervisor and ****** *., Store Manager
3. How resolved: Spoke with the customer and informed her of the investigation. It did not show the Walgreens in ******* to be responsible for taking any of the funds. Customer was given tips on how to report this incident to the authorities as she could have been the victim of fraud or scam.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Customer Answer
Date: 04/23/2025

Complaint: 23219135

I am rejecting this response because:

1. On Monday 04/21/25 there was no resolution.
2. The Complaint was explained and stated to me (***** ********), by 2 people, ********* *., and Store Manager ****** *., they explained that:
1. The store Manager did an investigation, 2. The store Manager stated, he did not see anyone tampering with the card reader at the register.
I would like to respond by saying, I submitted a a Transaction printout of all EBT activity from 03/19/2025. These transactions clearly show
1. I walked into Walgreens on 03/19/2025 with a balance of $442.65, then 1st EBT purchase of $12.99 at 10:35am with a balance of $429.66. I then used my card again for $3.88 at 10:37 am with a remaining balance of $425.78.
Next, I walked out of Walgreens at 10:37 am.
5 minutes later at 10:42am my money was transferred from the Walgreens Terminal to a Terminal in ********************
That terminal that the funds were transferred to was recognized by the last Walgreens **************** Agent that I spoke with in April. She kindly changed my incorrect contact information so Walgreens could reach out to me. This employee also shared with me that Walgreens was having this fraud problem for over a year now.
In closing, the most important question is, how through was the investigation?
Were the tapes reviewed 8 hours prior to my arrival and 8 hours after my departure so you might actually have a chance to VIEW the employee or the customer that placed the Skimmer in the machine? The manager mentioned he looked at all his machines. Thieves are smart enough to know when to remove their devices and not wait a week later for you to check to see if the devices are still there.
The incident happened at Walgreens within 7 minutes of my departure. Please take some responsibility and refund my grandsons money.
Sincerely,

***** ********
Business Response
Date: 05/02/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/28/25
2. Who resolved: *** *., District Manager
3. How resolved: DM called the customer and reviewed the transactions with her over the phone.Informed the customer that we would not be able to refund her since there was no fraudulent activity at Walgreens. I advised her to open a police report so they could work with the *** company to help resolve the situation.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filled a prescription before of the same medication at this pharmacy my doctor told me yesterday that they called my prescription in and that the pharmacist acknowledged it however they waited until today and told me that it was not there until 11:00 this morning. I sent my mother to pick up my prescription they proceeded to argue with her and tell her that my doctor is a teledoctor which they are not and that they would feel it as a courtesy this time and not the next time without even calling the doctor to verify if they are a tell a doctor. When she brought my prescription home there was supposed to be 24 of them there was only 23 when I called back up there she proceeded to argue with me and tell me that my mother needed to bring it back so that they could verify instead of checking their cameras after I told her that was not going to happen they then check their cameras and verified that they did indeed keep one of my prescription.
Business Response
Date: 04/19/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/19/25
2. Who resolved: Store Manager ******** *.
3. How resolved: Store Manager ******** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
Muscle Shoals, AL 35661
Fax: ************
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* gift card from Walgreens ******************************. For 100 dollars when I went to use the card at a Sephora store they rejected it because it had a numbers misprint. It only has 14 numbers instead of 16. I went back to Walgreens the same day with my receipt they said they not responsible. I called ******* customer service they told me it was active and can be swiped at a Sephora store but the store rejected it now I out of 100 dollars I have the same problem with the same store with a apple card with 100 dollars on it they rejected it. I also had my receipt ***** said it was active.
Customer Answer
Date: 04/18/2025
Bad gift card I purchased it at Walgreens in *****, ********, at 147th and ******.
They were very rude to me when I tried to return it.
Sephora was no help to me.
Business Response
Date: 04/18/2025
Please request customer forward you a copy of the back of the Sephora card. Thank you, ***** *., Consumer Relations
Customer Answer
Date: 04/21/2025

Complaint: 23206751

I am rejecting this response because:
I already sent you the receipt for misprint Sephora gift card from Walgreens in ***** ********

Sincerely,

****** *******
Business Response
Date: 04/21/2025
We need the copy of the back of the gift card. Customer only sent the copy of the front of the card. Thank you, ***** *., consumer Relations
Customer Answer
Date: 04/23/2025

Complaint: 23206751

I am rejecting this response because: Please see attached.

Sincerely,

****** *******
Business Response
Date: 04/24/2025
Customer has signed the release form for the recovery on the ***** cards and was advised to contact ******* for assistance with replacing that card. Thank you, ***** *., Consumer Relations
Customer Answer
Date: 04/28/2025

Complaint: 23206751

I am rejecting this response because:I keep sending you messages about my Sephora gift card it was a misprint card as of the numbers on back of the card it supposedly to be 16 numbers but it only have 14 they told me it was active but when I go the Sephora store they still won't accept it because of the misprint. So now what I'm supposed to do I just lost a hundred dollars

Sincerely,

****** *******
Business Response
Date: 04/28/2025
The customer is being refunded for the ***** gift cards. There is nothing further we can do regarding the Sephora card as the store correctly activated the card. Customer would need to contact ******* as advised. Thank you, ***** *., Consumer Relations
Initial Complaint
Date:04/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First this complaint is not for pricing solely. Although it's related to pricing, it's more for the company/store was failing to provide necessary information keep the patient/customer informed. On 3/12/2025, I purchased prescription medication for my dog at store #*****, ************************************. I was told it's cash pricing and it's $329, which I paid for it without knowing there were other options besides cash pricing. I did not grow up in the ** and never had prescription medication before. So I did not know the difference while I do have two Rx coupon cards.I didn't learn until a month later when I did a refill at another pharmacy and they only charged me $23, which is without coupon either. But it drives me to look into why the price difference is so drastic. I called the store twice and talked to the operation manager. But they refused to provide assistance about the price difference nor improve their process to keep the patient/customer informed. As a first time prescription user who did not grow up in the **, I could not think of any other ways to be aware of the price differences by myself. Thus I am complaining about the company's process of failing to be reasonable informative to patients/customers so that we can make rational judgement calls.
Business Response
Date: 04/23/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/23/2025
2. Who resolved: District Manager, *** *.
3. How resolved: The District Manager attempted to contact the customer on multiple occasions with no response.
4. Customer satisfaction: Unknown
************** given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Customer Answer
Date: 04/24/2025

Complaint: 23209575

I am rejecting this response because: I received a call and voicemail late afternoon yesterday while I was in a work meeting. I am planning to call them back this morning. They did not make multiple attempts trying to contact me. Just one phone call. At least give me 24 hours to respond back.

Sincerely,

Jing Ji
Business Response
Date: 04/28/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/24/2025
2. Who resolved: District Manager, *** *.
3. How resolved: The District Manager spoke with the customer and addressed their concerns. The customer was informed that we will partner with our 3rd party department to attempt to process the discount card retroactively.
4. Customer satisfaction: Unknown
************** given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Customer Answer
Date: 04/30/2025

Complaint: 23209575

I am rejecting this response because: I did speak with the district manager. But we are still waiting for updates from the request of retro billing now. Not sure about the outcome at this point. I prefer to make a decision after hearing back the answer.

Sincerely,

Jing Ji
Initial Complaint
Date:04/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024, I bought a gift card for *********'s Department store at the Walgreens Store at *****************************************I bought this gift card as a gift, and it was given to a friends My friend attempted to use her gift card at a **********, but she was told the card had already been "redeemed".I believe this is a case of fraud.I requested that Walgreens issue a refund or issue new gift card.Walgreens requested copies of my receipts and the gift card in question. I provided these in early February 2025. On February 24, 2025, Walgreens send me an email stating: "We have received all the required documentation and an investigation has begun by our 3rd party processor, Incomm. We have to allow them 2 ? 3 weeks to work on the case. Once a resolution has been reached on the case we will provide that information to you immediately. We sent your case on 2/6."It is now April 14, 2025, and there is no resolution. Every few weeks, Walgreens sends me an email stating the 3rd party processor is still working on the case. But nothing is resolved.
Business Response
Date: 05/08/2025
Response from our Third-Party Team.
We were able to credit Walgreens back for the card. Since Walgreens will receive the credit back for the card, Walgreens will need to make the customer whole for the transaction. We will email you with the invoice and margin details as soon as it is available so that Walgreens can make the customer whole. $100.00
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Customer Answer
Date: 06/26/2025

Complaint: 23204281

I am rejecting this response because:
I have not yet received my refund from Walgreens.

I have waited the required 30 days. Can you help with this?

Sincerely,

****** ******
Business Response
Date: 06/26/2025
Please provide the mailing address for the customer. The name on the General Release provided and signed does not match the name of the customer on the initial contact. We can only mail a check to the customer and address of the customer the created this complaint.
Customer Answer
Date: 06/30/2025

Complaint: 23204281

I am rejecting this response because I have already provided my address to Walgreens multiple times. They contiue to delay the process.

For the record, my address is:
****************************
******************

Sincerely,

****** ******
Business Response
Date: 07/03/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the Third Party Gift Card Vendor for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 6/26/2025
2. Who resolved: ****** *.
3. How resolved: Customer was emailed on 6/26 stating we have sent the invoice to our accounting department. The customer should receive the refund check in ***** business days.
4. Customer satisfaction: N/A
5. Compensation given: N/A

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
Fax: ************
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have finally, after nearly 7 months, received my refund from Walgreens. This would not have happened without the BBB's assistance.

Sincerely,

****** ******
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $100 ********* Gift card on 12/15/24 from store #****. The receipt says it was activated successfully. When my Mom tried to use it at a Nordstrom store they said it wasnt working. I have been emailing with Walgreens gift card services for over 4 months and they keep telling me theyll give an update once they know more. This is $100 of my money that was suppose to be given as a gift. I really shouldnt have to wait this long for an answer or to get my money back so I can gift it properly to my Mom. This process has been annoying and frustrating. I havent been given a number or person to speak with and I feel like if I dont continue emailing them, I will be forgotten about. Please help!
Business Response
Date: 05/02/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 5/1/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: We have verified that the gift card(s) was successfully activated at sale. The partner confirmed that the card(s) was successfully activated on their end and has been redeemed. Due to legal reasons the partner cannot disclose account information regarding the redemption of the gift card(s) to ******. Walgreens and InComm do not have access to account redemption information and cannot confirm whose account the gift card(s) was redeemed into. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards. Activated on 12/15/24 and redeemed in full on 1/3/25

4. Customer satisfaction: Unknown

5. Compensation given: None Provided

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
***********************************br>
***********************

Fax: ************
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************************** THE MANUFACTURER OF ****** OFFERS ONLINE COUPON THAT EXPIRES AND STORE REFUSED TO ACCEPT. 1 MANAGER WAS EXTREMELY RUDE AND OFFENSIVE WHILE DISCUSSING A PURCHASE LIKE SO. I FELT UNWELCOME AND AS IF I WAS TRYING TO USE A FAKE OR NON MANUFACTURER COUPON AND IT WAS FOUND ON THEIR ACTUAL WEBSITE AND I CAN PROVE ITS AUTHENTICITY
Business Response
Date: 04/17/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/12/2025
2. Who resolved: ****** *., Store Manager
3. How resolved: On Saturday, the customer came in wanting to purchase a ******. She had a coupon on her phone for $10 off the product. My cashier was unsure of what to do,therefore she called the manager on duty to the front. When my *** arrived, the customer presented the coupon on her phone. My SFL explained to her we could not take manufacture coupons from a device. I apologized to her and was explaining our policy. After talking with her, she tried to show me the coupon on her phone. At that time the coupon had expired. It must have been one coupon per phone number. I looked the coupon up with my phone on the ****** website to find out it was not a manufacture coupon. It was just an OTC coupon that we could have taken. I apologized again to the customer and offered her my coupon on my phone.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************

Customer Answer
Date: 04/18/2025

Complaint: 23195369

I am rejecting this response because:

Sincerely,

******** Traneice

While it might seem like an open close case it is not. The coupon on my phone was not expired. I downloaded it while in store. It took over an hr for them to realize they were WRONG and only after NON STOP humiliation on this private situation and topic for an hr did they realize they were wrong. And as stated they did NOTHING to apologize or correct this nightmare of an experience. One assistant was extremely over bearing and rude she had purple hair. I couldn't believe that I was the center of the attention while trying to do something in total discretion.

There should be compensation and discipline im this case.
Business Response
Date: 04/21/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/12/2025
2. Who resolved: ****** *., Store Manager
3. How resolved: On Saturday, the customer came in wanting to purchase a ******. She had a coupon on her phone for $10 off the product. My cashier was unsure of what to do,therefore she called the manager on duty to the front. When my *** arrived, the customer presented the coupon on her phone. My SFL explained to her we could not take manufacture coupons from a device. I apologized to her and was explaining our policy. I looked the coupon up with my phone on the ****** website to find out it was not a manufacture coupon. It was just an OTC coupon that we could have taken.
4. Customer satisfaction: Yes
5. Compensation given: $50 gift card

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************

Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** Traneice

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