Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Duane Reade

  440 Ninth Avenue New York, NY 10001

• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  6204 Montgomery Road Cincinnati, OH 45213

• 

  Walgreen's

  1160 E Dayton Yellow Springs Rd Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CASE REFFERNCE NUMBER ********, i bought a sephora gift card at walgreens and when i tried to use it at sephora they couldnt scan it ect bc is missing 2 numbers for its card number its been over 2 months and have messaged them and they always make excuses been under investigation. This is ridiculous its been long and it was a gift for someone refund and compensation is required after they made me wait this long

  

  Business Response

  Date: 06/23/2025

  Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our 3rd party processor, InComm for handling. The following information was provided as the resolution details.  
  
  1. Date resolved: 6/19/2025
  2. Who resolved: Walgreens 3rd party gift card processor InComm.
  3. How resolved: We have verified that the gift card(s) was successfully activated at sale. The partner confirmed that the card(s) was successfully activated on their end and has been redeemed. Due to legal reasons the partner cannot disclose account information regarding the redemption of the gift card(s) to InComm. Walgreens and InComm do not have access to account redemption information and cannot confirm whose account the gift card(s) was redeemed into. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and InComm can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  Used 4/12/25
  
  4. Customer satisfaction: Unknown
  5. Compensation given: None
   
  If you have any questions please do not hesitate to contact me.  
    
  Thank you,  
    
  Shawnta W. 
  Executive Consumer Relations Representative 
  521 W. Avalon Ave. 
  Muscle Shoals, AL 35661 
  Fax: 256-389-3763 
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Garnier shampoo and conditioner and was to receive $3 in Walgreens cash and bought whole blends shampoo and conditioner and was to receive $3 in Walgreens cash I didn't receive either one and I asked about it and the clerk said it was on my card and it was not on card Please help

  

  Business Response

  Date: 06/18/2025

  Thank you for
  contacting our company in regard to this complaint. Our Consumer Relations
  department has sent this case to the District Manager for handling. The
  following information was provided as the resolution details.
  
  
  Summarize the
  resolution addressing these questions:
  1. Date resolved:
  6/18/25
  2. Who resolved:
  District Manager Sherome C.
  3. How resolved:
  District Manager Sherome C. has made multiple attempts to contact the customer
  with no response. He left an email with contact information for further
  assistance. Appropriate steps will be taken by management to prevent any
  further disruptions and improve service levels.
  4. Customer
  satisfaction: Unknown
  5. Compensation
  given: No
  
  
  If you have any
  questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  
  Denzel S.
  Executive Response
  Specialist
  521 W. Avalon Ave.
  Muscle Shoals, AL
  35661
  Fax: 256-389-3763

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to see when my prescription would be ready and was told it was waiting. I get to the store and Im told they have nothing. I must have called the wrong store. I got the manager and she explained what happened. The pharmacy staff are not trained very well at all, considering my experience today and numerous other times. I was then told that a new prescription was called in to another store and Id have to go there or have the ** call new ones in. Finally the manager looked into it and was able to fill the prescriptions however I was never informed that one was only partially filled. So now I have to drive 60 miles to get the rest The staff needs better training and better communication.

  

  Business Response

  Date: 06/17/2025

  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to our Leadership Team for handling. 
   
  
  
  1. Date resolved: 6/13/2025 
  2. Who resolved: Store Manager Erica Mosley 
  3. How resolved: Store Manager Erica Mosley spoke to the customer in person in the store as well as by phone. Store Manager Erica Mosley found that the prescription was called in to the wrong Walgreens location by the doctor's office and the pharmacy transferred the prescriptions to the correct location. Store Manager Erica Mosley offered free delivery to remedy the customer's cost of transportation concerns. It was found that the customer's address did not support same day delivery, so Store Manager Erica Mosley offered the customer free delivery through Fedex, which the customer refused stating that they would not be home at the time of the ETA. 
  4. Customer satisfaction: No 
  5. Compensation given: The customer was offered free delivery but refused the service. 
  
  Thanks, 
  
  Anna J. 
  Executive Response Specialist 
  2225 South Price Road  
  Chandler, AZ 85286  
  Fax: 256-389-3763 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager at the pharmacy asked if I wanted to use my card on file, I said no and she ran it anyway for a $400 prescription and now its taking up to 5 days to return to my account. Additionally at the time of the transaction, I asked if she charged the account on file and she said no that it went to the card I attempted to swipe.

  

  Business Response

  Date: 06/15/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 06/15/2025
  2. Who resolved: District manager ******* *********
  3. How resolved: The customer was contact several times with no response. A message was left for a call back on 06/12/2025 the customer never called back. 
  4. Customer satisfaction: N/A
  5. Compensation given: N/A
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ****** *.
  Executive Response Specialist
  ******************************br>*************, AL 35661
  Fax: ************
  
  
  
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my daughters for Mothers Day, I purchased a $50 gift card for ********** and a $50 gift card for ****** from the Walgreens #*****, ************************************************************************************) on May 8 @ 8:33 pm. When my daughters went to use these cards, one of the cards had numbers scratched out, and the other card was never activated (RFN# ****-6210-7678-2505-0803 - Auth Code 829183)When I returned to talk to the store manager, he said there was nothing he could do in the store because it was a frequent problem. He said I had to contact ****************************** to get reimbursed by refund or credit card. Unfortunately, I have now tried this a number of times and only get the message that, The recipients mailbox is full and cant accept messages now.This seems a problem that should be easy to resolve, but we seem to be getting the run around, and Walgreens has my money and I have nothing! Any assistance you could give would be greatly appreciated.

  

  Business Response

  Date: 06/27/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our 3rd party processor, InComm for handling. The following information was provided as the resolution details.  
    
  1. Date resolved: 6/16/2025 
  2. Who resolved:  InComm, 3rd Party Gift Card Processor
  3. How resolved: After completing our investigation we were able to recover the funds from the gift cards. In order to proceed with reimbursement the customer will need to sign, date and return the General Release Form attached. We require a physical signature on the release form. Digital signatures are not accepted. 
    
  If you have any questions please do not hesitate to contact me.  
    
  Thank you,  
    
  ******* *. 
  Executive Consumer Relations Representative 
  ****************** 
  ****************************;
  Fax: ************ 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time of incidents: around 4:15pm Date of incident: June 8th, 2025 Location: Walgreens Pharmacy at ************************************** The night before my visit to Walgreens I called the pharmacy to check on my ************ prescription. The pharmacist said they only had enough for two of the four vials I needed. I asked them to fill the partial prescription, and they agreed.The next day, I came to pick it up. Ive visited this location many times, but I didnt recognize any of the five pharmacy staff working that day. I asked about my prescription and the person at the counter responded with an attitude and said it wasnt ready but was being filled at that moment. I was frustrated that it hadnt been filled despite the prior call, but I stayed calm.The head pharmacist didnt acknowledge anything I saidshe told me it would take 15 minutes but shed try to do it in five, then told me to go sit down over there. No one explained why it hadnt been filled already or showed any effort to be helpful.The staff was rude and dismissive, as if they had already formed a negative opinion of me The pharmacist spoke to me like I was a child. A man returned with the prescription and asked me to run my card. Some other employees began making rude comments. I told them I wasn't talking to them. I wanted to pay and leave.The head pharmacist grabbed my prescription, said something like Well, now I'm doing this and tossed it into a bin under the counter. The man canceled the transaction and told me to leave.That Walgreens is still holding my medication and I can not get it back from them.There are security cameras and audio recordings at the location. Please ask them to review the footage and address this incident appropriately so I can get my medication from them.

  

  Business Response

  Date: 06/23/2025

  Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case  to our Leadership Team for handling. The following information was provided as the resolution details. 
  
  1. Date resolved: 6/20/2025
  2. Who resolved: Leadership called the customer via phone and spoke with the customer in person.
  3. How resolved: The store manager spoke with the patient over the phone, and the patient came in to pick up the medication on Friday. The store manager instructed the customer to ask for her upon arrival. She personally walked him to the pharmacy and processed his transaction. Additionally, she opened a case with our Employee Relations team because her previous email response did not resolve the issue. Regarding a poor customer service investigation, the store manager informed the patient that the district manager would be review and take care of the matter.
  4. Customer satisfaction: Consumer was satisfied with the outcome.
  5. Compensation given: No compensation at this time
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  Shawnta W.
  Executive Response Specialist
  521 W. Avalon Ave. Muscle Shoals, AL 35661
  Fax: 256-389-3763
  
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My prescription for zepbound 10mg was auto refilled by my local walgreens pharmacy, store #**** on 5/28. I did not pick up this prescription. when i went to the pharmacy on 6/8, the pharmacy had signs indicating that the pharmacy was closed, per state regulations and no prescriptions can be picked up or sold. any prescriptions should be transferred to another pharmacy. i called walgreens #***** to transfer my prescription. they did not transfer it over and put in a new request with my insurance which was denied as the previous order was marked as filled. i need walgreens to reverse the prescription as it was never picked up. it is absolutely unacceptable that the pharmacy closes with no notice to its customers. i was still receiving active communications from the pharmacy that my prescription was ready for pickup there. please reverse prescription #*******. the customer service from ******************** has been absolutely horrendous throughout this process. Please reverse the prescription so I may get my medicine at a pharmacy that is open.

  

  Business Response

  Date: 06/16/2025

  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to the Healthcare Supervisor for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 6/13/2025
  2. Who resolved: Healthcare Supervisor, Alex R. 
  3. How resolved: Unfortunately, despite our best efforts to reach the customer, we have been unsuccessful. We have resolved the customer's prescription concern. 
  4. Customer satisfaction: N/A
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  Mack M.
  Executive Response Specialist
  200 Wilmot Rd
  Deerfield, IL 60015
  Fax: 256-389-3763

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got out of ** got to walgreens at 8:52 went through the drive through - they told my husband to go inside. Then he got inside still before 9:00PM their closing time - they asked him to go to another location to get the medication. I just left the ** we are one mile from our home. We are at there BEFORE closing and they want us to drive 10 miles out of out way because they don't want to work a few minutes after **** When my husband came out and told me I went inside and the pharmacist told me that it takes 15 minutes to fill a prescription - had she started when we got there then it would have been almost done . She refused to fill it stating it was a long day for her already and she wasn't going to do it. I just got out of the hospital I needed my medication. She was aware of this and she still refused She said it would take to long. I needed 2 medications I asked if she could fill just one and she still refused to do it If the pharmacy is open till 9pm and you arrive at 8:50 your prescriptions should be filled.This seems to be a common complaint after looking at the reviews on line. I will never ever fill any medication at any Walgreens in the future. Store #**** Walgreens Pharmacy at ****************************

  

  Business Response

  Date: 06/13/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/10/2025
  2. Who resolved: District Manager, ****** *.
  3. How resolved: Store Manager ******* *., spoke with the customer regarding their recent visit along with poor customer service. Their prescription was already filled. 
  4. Customer satisfaction: Unknown
  5. Compensation given: No compensation
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23437203
  
  I am rejecting this response because:

  This was about the Pharmacist she works for Walgreens maybe not that store but she works at a Walgreens location and what she did is a violation of the state of ************** board.   She can not deny filling medication because it has been a long day.    Nothing in the reply discusses my REAL complaint against the Pharmacist.     Yes I got my medication from HEB 12 hours later - I went without the medicine I needed from the hospital for 12 hours because Walgreens Pharmacist had a long day and wanted to stop filling medication early.      To resolve my complaint I want to know that Walgreens has done something to this Pharmacist - and the staff working that evening - they could have stood up and said this is WRONG we need to fill her medicine.    Educate them,.  something on the importance of people especially ones leaving the hospital they need their medicine and if Walgreens  Pharmacy is open these need to be filled.

   

  I needlessly suffered an extra 12 hours without my medication because Walgreen Pharmacist had a long day. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Walgreens had my order for ****** for a few days and did not tell me that they had none until I was on my last doses and went to pick up the new order. There is a major problem with Walgreens keeping drugs in stock. First I could not get ******* and now ******. They claimed there is a shortage, so why then can I obtain it at other pharmacies (as I learned today re. ******)? Walgreens is a large corporation and should be able to obtain these medications from their suppliers. I am thinking that they want their supply at a lower cost than other chains are offering, and this is the reason other companies are getting it first. We need to know the truth. I have asked my insurance repeatedly not to select Walgreens as a preferred pharmacy, and will do so again. This pharmacy on *****************, is understaffed too. They actually send some of our refills to *********** to be filled! They fill 90 tiny pills in huge, wasteful plastic bottles too. Walgreens has a bad reputation here.

  

  Business Response

  Date: 06/09/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  6/6/2025
  2. Who resolved:  ******* *., Store Manager
  3. How resolved:  Customer was able to get her medication at an SSM pharmacy that day and did not have any gaps in therapy. The store worked with her choice of pharmacy to get it resolved quickly.
  4. Customer satisfaction:  Yes
  5. Compensation given:  No
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  
  
  
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** gift card from Walgreens on May 17, 2025. Upon entering the ****** gift card PIN from the back of the gift card to the ****** website, it says the card has already been redeemed. I have reached out to Walgreens via phone, and they said they couldnt help. I have also been reaching out to ****** daily, and they keep re-routing my calls. I have filed a dispute with my credit card company, and a report with US FTC. I feel like I am almost out of options to get a refund of the $200 that I put in to purchasing the gift card, only to realize it was tampered with at the store before I purchased it.

  

  Business Response

  Date: 06/06/2025

  Thank you for contacting Walgreens ****************************** We apologize for any inconvenience that this may have caused. Unfortunately we did not receive enough information from your case to begin the review. In order to assist you please provide the following required information:
  
  1.Images of the front, back of the gift card
  2. Store location
  3. Images of the gift card packaging
  
  If you have any questions please do not hesitate to contact me.  
  
  Thank you,  
  
  ******* *. 
  Executive Consumer Relations Representative 
  ***************** 
  *************, AL 35661 
  Fax:************