Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,365 total complaints in the last 3 years.
679 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/18/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently placed an online photo order - Order Number : ************** - for pickup at WALGREENS ***** ***************************************************************. Shortly after placing the order, I was called by someone in the photo department from this location to inform me that they were out of paper and my order would be cancelled as it could not be fulfilled at this time. This wasn't an issue - the order was for document printing and I was able to source it elsewhere. However, I keep receiving email reminders that my order is ready for pickup - I've called the store to verify that the order had, indeed been cancelled, yet I continue to receive email reminders to pick up the order. I want these emails to stop and I want the order cleared from my online photo history immediately.
Business Response
Date: 09/27/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09-26-2022
2. Who resolved: SM ***
3. How resolved: E-mail notification de-activated, also put on do not call
4. Customer satisfaction: Left voice mail to contact manager, so He can explain to customer, that E-mail notification de-activated, also put on do not call
5. Compensation given: none

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is marginally satisfactory to me.
I would like it noted that my opinion of Walgreens could not possibly be any lower. It's truly sad to witness what has happened to a once trusted and respectable brand.
In recent years, Walgreens' customer service has reached an all-time low. Nearly every encounter with any of their stores has lead to nothing but disappointment and dissatisfaction.
I have since vowed to take my business elsewhere as it is my impression that Walgreens is no longer a brand worthy of my patronage.

Sincerely,

*****************************
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 8 my monthly prescription needed to be filled, my local pharmacy called letting me know they were having issues filling the medication due to a supply shortage and it was not in stock. I was able to have my dr **** in the script to Walgreens later that day. On the 9th I received notification it was ready. My husband was picking it up, and since I havent filled there before he gave them our ins card so we didnt have to pay out of pocket. When the pharmacist entered in the insurance info it came up as it had already been filled (since my local pharmacy had tried to fill it the day before) I called my pharmacy and had them fix the issue and told my husband he could go back in to let them know. He said that the pharmacist was able to see it had been corrected, and after seeming to struggle with the system he was able to see it was ready and he gave him the refill. The refill was a month supply, 2 tablets daily, 60 pills. When I got home I opened the bag and the bottle and noticed it seemed not as full as usual, when I counted, there were 30. I called the pharmacy immediately and she placed me on hold, came back several minutes later and said her count came back 20 over not 30 and since there was a discrepancy in the numbers I would need to call back Monday to speak to the manager. I called Monday and was told they were very busy and it may take a few days to verify the inventory and check into things, and that she would get back to me. I called back on the 15th after receiving no response, had to call 3 times before I could get her. She then tells me, a week later, their counts dont show any discrepancies and there is nothing she can do for me. This is very alarming that it would take so long for them to look into this error, and that they claim no error was made, when my medication was dispensed incorrectly.
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that they need more information. It was Walgreens in *********** **. The location address is ********************************************************* 37042.

Sincerely,

***********************
Initial Complaint
Date:09/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/15/2022 I made an appointment to get a flu shot at a Walgreens pharmacy, I couldn't get it because I'm a disabled veteran and I don't have a regular insurance. So I went to the pharmacy because they have a advertisement that says Free Flu shot, which is not free, that's my complaint, why they say it's free if it is not.
Business Response
Date: 09/26/2022
The patient did not return my call after the email I sent, she just responded to the email and I copied the response in my last email. She said she received the flu shot at rite aid. The sign states in small print that its free if covered by insurance.

Thank you,

*********************************
District Manager, ******** Beaches D718

Hi *******, I already received the flu shot at RiteAid, thanks anyway.
Initial Complaint
Date:09/15/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordering on Walgreens.com website is torture beyond belief! It doesn't recognize the products they have in stock, so it takes hours and days to put things in your cart only to have them wiped out by the website, saying nothing is available, but if you put the item number or the brand name in, which most people don't know if they haven't bought it before, all of a sudden they have it in stock. They must be losing a lot of business for people that are just looking for something they've never bought before and don't know the brand names. The abuse didn't end there. I tried to have customer service place the order but the people were so rude and there were so many of them that hung up on me, I was wondering what is going on. Well they couldn't put it in my cart so they just hung up. There's a term for that now after I spoke to over **************************************************** and hung up, it's called quiet quitting, where you want to collect a paycheck where you are but you don't have time to work because you're looking for another job. They also don't in train their employees otherwise they would know why I was not able to complete the order. I finally figured it out myself because I called the store and everything was in stock. Instead of solving the problems the employees asked why couldn't I pick this up at the store if they had it on the Shelf and I explained that it's ***************************************** that kind of weather so I wanted it delivered, but they kept asking me why can't I pick this up. I gave up and decided to order it at a later date and at that time I figured out that if I ordered same day delivery I could put it in my cart because if it shipped it comes from somewhere in a warehouse where they were out of stock, but nobody could figure that out, so I started my order again, then it would not let me access my rewards. Then I was told that my account was flagged. I could not have my Rewards. Somebody decided to take revenge, blaming me
Business Response
Date: 09/20/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09-20-2022
2. Who resolved: *************** ********
3. How resolved: Emailed customer apology email and advised customer her account has be unflagged and she is now able to redeem rewards and $26.25 earned rewards were credited to her account.
4. Customer satisfaction: unknown
5. Compensation given: $26.25 earned rewards added to account

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 17 I was in the makeup aisle reading the back of item when several setting powders that were higher and to the left of the item I grabbed came down and hit my toe. My toe nail was cracked and later a chunk of it came off. I made mutiple efforts to report that day I went to the front told an employee and was given the silent treatment. After I left I tried calling the store and they hung up on me as soon as I said I was hurt. The next day I went back told another employee and got the same silent treatment everybody I told him literally looked at me as if they couldnt see or hear me. It appeared like theyd been instructed to not acknowledge my injury so they wouldnt have to report it. On a subsequent call I was told that the store manager would call me followed by the manager I spoke to laughing and telling someone else I was a broke *** and ridiculous looking for $ for a toe nail. I never asked for $ in fact I was more upset on the staff behavior when I did get hurt bc a female staff saw me on the ground holding my feet and just walked away pretending like she hadnt saw me. I thought she was getting a manager but she never came back and I had to limp to the front where once again no concern for how I was was given. And then again with the calls emails I reached out on social media etc and they kept promising someone would call they would rectify the situation but no one ever followed through. At one point I was told they had sent the matter to Sedgwick a liability company but when I called there they had no record of me and I was told only the store manager could file and they didnt so I would have to work this out with the store. I tried reaching back out the ******************* had emailed me I provided him a whole week of times I was free to discuss the issue he never called. I would have gone to bbb sooner but I had gotten a serious tooth infection during this time so this got postponed. This whole time I been calling email social media to no avail
Business Response
Date: 09/26/2022
Update from DM on 09/23/2022:

Nakedra,

I called ************************* again this morning with her phone number on record below and again went straight to her voicemail. I have left another message for her and will await her return call today. I will update everyone daily until I speak with her going forward so everyone is aligned with the current situation.

Thank you,
*****************************
District Manager RI South
Walgreen Co. |
Mobile ************

Update from DM on 09/26/2022

Hello All,

I reached out again today to Mrs. ********* and left another message to get back to me at her earliest convenience to discuss the situation. I will update everyone when I hear back.

Thank you,
*****************************
District Manager RI South
Walgreen Co. |
Mobile ************
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My doctor sent in a prescription for 3mg Lunesta on Tuesday 9/13. I called to find out if my script was ready and was told it was delayed. I asked for how long. No one could tell me that, they simply keep reordering it and hope it shows up the next day. Seriously? When I asked if they checked other pharmacies, they had not. They had not checked or bothered to contact me because, We are backed up.I assured the pharmacy tech that that problem was not my concern, and Id wait while she checked other pharmacies. I decided to drive to the pharmacy because I wanted an update face to face. The pharmacy that had the medication I needed was over an hour away. I requested the pharmacy give me a copy of my script and I would get it filled. They couldnt do that (??).So now I will need to go to my Dr tomorrow and get a printed script and call other pharmacies that arent an hour away.Basically, Im doing the job that the pharmacy should have done when they realized they did not have the medication.Unacceptable lack of customer service.Also, I have been trying for months to get my mothers diabetic test strips filled but Walgreens consistently says they didnt get the script. My mothers Dr has sent it 3 times.Ironically, while I was waiting at the pharmacy for an update today, a gentleman came in to pick up a script for his daughter that was sent in by her pediatrician 2 days ago.They conveniently didnt receive that script either.Walgreens needs to do better.Peoples health is at stake.
Business Response
Date: 09/28/2022
1. Date resolved: 9/27/22
2. Who resolved: ***********************
3. How resolved: Talked with customer about the issues in the pharmacy and ensured that I would follow up to address her concerns with the staff. Talked with pharmacy team about the issue and coached them on how to stay caught up even at reduced hours to ensure customers get their medications on time. Had an extra pharmacist come in on Sunday 9/25 from 12pm to 8pm to get prescriptions caught up. Also, a pharmacist is working a cross over shift on 9/28 from 9:30am - 6pm to assist with pharmacy volume.
4. Customer satisfaction: Customer was satisfied
5. Compensation given: $25 gift card #*******************
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had ongoing issues with Walgreens Pharmacy and refilling my prescriptions online. After I order my prescriptions, I receive a confirmation email from Walgreens Pharmacy listing the medications I ordered. For the last 9 months, 9 out of 10 times I went to the pharmacy to pick up my prescriptions, I have been told they have no record of me placing my order due to their website experiencing technical difficulties. I have contacted Walgreens numerous times to report this issue. I also know of 7 other customers who have experienced this same issue with Walgreens Pharmacy. I recently went online and opted to have a "chat" with a Walgreens representative. I restated the issue and the customer service representative was incredibly rude, condescending and disrespectful. I told her she was being unprofessional with her responses to my issue. The representative continued the same attitude and told me to contact Walgreens if I didn't like what she said and she abruptly ended our chat.
Business Response
Date: 09/23/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09-19-2022 DM and SM have reached out to the customer. Left message, no answer.
2. Who resolved: Pharmacy Manager previously assisted the patient and explained by calling the store directly we can always have your prescription filled on time. Both the DM and SM have reached out to the patient today, leaving a message and return phone number.
3. How resolved: The patient is on multiple medications; the doctor writes 3 months at a time so many of them get stored to her profile to be filled a later date. The app allows you to select the script and gives a ready time but the patient will never receive the email stating it is ready because it was never processed because stored scripts cannot be processed through the app or website. (known issue) We will explain this to the patient and ask her to call the store so that they can be processed correctly and be ready when she arrives at the store for pickup.
4. Customer satisfaction: The ********************** Manager committed to following up with the RXM/RxOM on taking additional steps to ensure the patients scripts are always filled on time.
5. Compensation given: None at this time.

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Walgreens on Monday September 12, 2022 to purchase a debt card *****************************************************. The only debit card I saw for purchase was a ************ Debit ****. I was advising a friend to buy a debit card because he wanted to buy an airline ticket at *************** to fly to ******* ******* that night. I put the card on the counter and he me gave the money to purchase the card. I paid the Cashier for the card and added $200.00 to the purchase to load the card. We left the store and I took him to ******* Dpss to pick up his Medical card. While waiting for him to obtain his mail there I attempted to register the card for him with ************ Debit ****. The site stated that I needed to register with Walgreens to activate the card so I did. Then I went back to the ************ website that's on the card package to register the Debit card and it rejected my registration. I called the phone number on the Scarlet **** website and it said the card had a balance of $200.00. I took my friend ******** to the airport and arranged his flight. The cost was more than $200.00 so they told me add baggage to the ticket online. When I tried to add baggage on the ******** Airlines site I couldn't so I called ******** Airlines and they said I didn't purchase a ticket the card had been rejected. I asked why and the agent said that it could be because the card isn't registered. I called ************ Debit card and they said my card registration had been rejected and there is nothing I can do about it and neither can they. The money could possibly be refunded if I took my card and receipt back to Walgreens where I purchased it. I went back to Walgreens and the cashier who was rude said all card sales are final and that I could retrieve my $200.00 back try calling Walgreens number on the receipt. I did. Nothing changed. I called Walgreens 4 more times an ************ who stated that I could use the card for online and in store purchase but I could not get the cash back.
Business Response
Date: 10/10/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 10/10/2022

2. Who resolved: Scarlet

3. How resolved: A refund check is being mailed to the customer

4. Customer satisfaction: Unknown

5. Compensation given: Refund

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
521 ************.

*************, ** 35661

Fax: ************
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 11/10/2022

Complaint: 18018926

I am rejecting this response because:
I still haven't received my refund from Incomm payments. I agreed to close my BBB complaint and I am still waiting for them to give me my money back. I talked to someone named ***** and sent him my address, license photo, phone number, Scarlet **** information. That was on October 27, 2022. The same day I got an email from Incomm stating that my complaint was closed afterward. It didn't say resolved. It just said that my complaint was closed. If I have to I'll file a complaint with the BBB again. I'm sick of this foolishness.

Sincerely,

***********************
Customer Answer
Date: 11/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 12/02/2022

Complaint: 18018926

I am rejecting this response because
Raykno Tru
I opened a case with you September 15, 2022. I have closed it twice with the promise from Walgreens that my money ($200.00) would be refunded. I was told that a refund was processed 11/4/2022. I have contacted Walgreens approximately 6 more times this past week but nobody does anything about my refund. Can you please reopen my case again to recover my refund from the Walgreens - ****************** I purchased and deposited $200.00.

Sincerely,

***********************
Customer Answer
Date: 12/15/2022

Complaint: 18018926

I am rejecting this response because:
I still have not received my refund. My car is not registered now. My car insurance is cancelled. I need my money back. I'm borrowing from my friends. I don't have the time to dream about $200.00 arriving in the mail from Monday to Saturday. I'm told it's in the mail everytime I call Incomm and then Saturday arrives and nothing comes in the mail and it the cycle starts over again on Monday with me calling them asking when will I get my refund. I have been trying to get my money returned since the latter days of September 2022. Please advise me if I should reopen my case again.

Sincerely,

***********************
Business Response
Date: 01/03/2023
We are showing a check was sent 11/4/22 to the address provided. We are checking now for the status of the check. We will provide an update once we know the status of the check from 11/4 and reissue this if it is still outstanding.

***********************

14163 ******************************************************
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens location near my home has wipes under their brand (UPC # ************ name well beginnings ) causes burning on the skin and private areas, a stinging sensation. I tried to return the wipes that were 2 full packs and told the manager ***** and another worker that the wipes were causing burning and discomfort to the skin and private of my children and myself. They didn't give a **** because they didn't even stand behind the brand and apologize for at least the Inconvenience or the fact I only wanted to exchange the wipes for a better Walgreens brand. One clerk continued to mention a receipt but I told her I only get digital receipts not Paper the fact is your product causing issues just change it out and be done. Then the manager takes me to another register, asked for my **, I didn't have it on me so I had to walk back ti the car. I bring him the ** then tell him how unprofessional he and his worker is over some $2 wipes that cause me and my children harm. He then rings up the other wipes and tells me to pay $1.09 difference. Are you freaking kidding me, I'm the one that should be suing to all for burning myand my children's skin and privates with these defective wipes that clearly have something in them causing burning but you want a freaking dollar difference? Give me back the wipes and I will contact corporate and a lawyer for negligence on Walgreens part. I want a refund, an apology and better wipes ! Stand behind your products. I have spent way too much money with Walgreens monthly to be dragged over wipes.
Business Response
Date: 09/27/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09-26-2022
2. Who resolved: SM *******
3. How resolved: customer was called and refunded the purchase price and received $10 in myWalgreens Cash
4. Customer satisfaction: Yes
5. Compensation given: myWalgreens credit of $10 for inconvenience

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
Sincerely,

Dinotra ******
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding an ONGOING issue about order pickups at Walgreens stores!Last Sunday, I placed an order on walgreens.com, it was partly ship to store and partly pick up at the store. At 5:39 pm, I received an email from Walgreens that the store pickup portion was ready. It was raining and still I decided to go and pick it up but when I requested to receive the order, the person, who was working in that area, could NOT find my order! I requested to speak to the store manager but after about 10 minutes nothing happened and the associate declined to call for a manager again and started helping the next customers and completely ignoring me!I went on another line to pay for the other items I was going to purchase and when I finished paying for them, I requested the cashier to call the manager and I was told that the manager was helping the cashiers and I waited for him to finish talking on the phone and helping the other customer, who was paying for their items. I told him that I had been waiting for a long time, but shockingly, after helping the first customer, he started helping the next customer and was completely ignoring me! I repeated myself but he did not care! Finally, he moved on to the third customer, completely ignoring me and when I asked for his name, he decline to provide it! So I told him that he was a real A** (that' what he deserved to be called, when he was being so abusive and disregarding my several request to talk to him!) and then I left the store!I am an extremely respectful person but at the same time, I have ZERO TOLERANSE for disrespectful people and there is NO NEED to respect people, when you DO NOT receive any respect! I called the Walgreens.com customer service and then Consumer Relations but they were extremely useless!Instead of training their employees, they abuse their customers! The lack of training runs in this entire DYSFUNCTIONAL corrupted country!
Business Response
Date: 09/26/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09-23-2022
2. Who resolved: DM ****
3. How resolved: Team will try to satisfy the customer even if presented with challenges
4. Customer satisfaction: unknown
5. Compensation given: n/a

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Business Response
Date: 09/30/2022
We are no longer allowed to speak to this customer. He was banned from ********************** in March of this year.

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