Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,373 total complaints in the last 3 years.
- 689 complaints closed in the last 12 months.
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Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We switched to this pharmacy after six months of issues getting my prescription from the ********** location. I have not received my refill on time during this entire period, despite calling a week ahead of time, day of again, etc. Once more after an hour drive my prescription has been "put in storage" (two days after it was made available) and was told to come back later. Got a text next that it was actually not in stock.Thank God my medication isn't for a life threatening condition but seriously...how is this possible?
Business Response
Date: 07/22/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 07-21-2022
2. Who resolved: ************* calls to customer,leaving message 7/18, 7/19 and 7/20. Customer has not responded.
3. How resolved: This is a drug that we don't usually have on hand, so we filled his first time as a partial only since we didn't have full amount. SM will work with RXM to order additional quantities to ensure we keep this item in stock for the customer.
4. Customer satisfaction: have been unable to reach customer
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discovered 6/30/2022 my monthly prescription Hydrocodone 5mg (M365) Imprint with a line down the middle of the back had different pills mixed in with them.I was half way through my prescription before I had noticed the. Both pills were in the same medicine bottle with no indication on the label of the difference in doses.I confirmed with my DR right away the difference. the mixed in pills were white with (M366) Imprint with no line in the middle on the backside Medication was Filled at Walgreens ******************************************************************* June 14th, 2022.My Dr was notified Friday 6/30/2022 and I was advised to take the medication back to the pharmacy Walgreens ******************************************************************* & to let them know of the error and to get my correct dose of medication. I took them back on the date above around 11A.M. The pharmacist on duty advised me to "break the pill in half if its too strong". I was told they would look at the cameras and get back to me that night. I also filed a complaint with Walgreens Corporate case # ********** same day.I had got the run around from the Pharmacist and Corporate on giving the correct medication to me wile they had the wrong medication on site. I have called daily for an update since saturday 7/1/22. It took over 2 weeks for them to decide to give me 28 correct dose pills. Friday June 15th 2022 was my last update that the employee who made the mistake was talked to. Corporate has stopped all communication with me at this point.Business Response
Date: 07/19/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
Date resolved: 07-11-2022
Who resolved: RxM ********
How resolved: Customer was given the amount that was incorrectly dispensed.
Customer satisfaction: Customer was not fully satisfied because it took a while for us to get all details from the situation. The complaint was made over the 4th of July weekend. There were a lot of other things happening that also needed attention. RXM explained the reasoning for the delay.
Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:07/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 06-30-2022 Amount of money paid: $34.99 What was business committed to provide me: $5.00 cash rebate What was the nature of the dispute: I returned an item to get a cash rebate of $5.00. I gave the cashier the product and a $5.00 cash rebate coupon. In the first transaction, the ****** spent several minutes trying to get her cash register open. When she finally opened it she counted out the cash from the register she laid the cash on top of her cash register and closed the cash register door. She then process a second transaction. Again she took several minutes to open the cash register door, she then counted out cash from the cash register and laid the cash on top of her cash register and shut the cash register door. She the took a dollar **** from the stack of money on her cash register with her fingers, gave it to me and told me my change was $1.00, I told her I gave you a $5.00 cash rebate coupon. She told me I counted out your money to you to which she did not. I objected and demanded to speak to a manager. She told me she was the manager and let me standing there for about 5 minutes. She returned with a male coworker. I told him what had happened. He told me I saw her count you out your money to which I called him a liar. He then asked me to leave. I realized while the cashier was gone for those 5 minutes, she a her coworker got to gather on the story they were going to tell me. I filed complaint #********. I have had no response to my complaint.Business Response
Date: 07/18/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 07-18-2022
2. Who resolved: SM *****
3. How resolved: The store MGR will contact customer and arrange for them to receive an additional $5 as part of the refund.
4. Customer satisfaction: unknown
5. Compensation given: $5
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walgreens advertises same day delivery for prescriptions on its web site as long as orders are received by 7pm. When I tried to put in an order today for one day delivery with my local Walgreens today, however, I was told that this service is no longer available then I was told that Walgreens contracts with an outside "courier" and that there are no couriers available today for delivery. I was told my only option was 2-3 home delivery via ****** Ordinarily this would not have been a problem except that the pharmacy did not fill a prescription due to its own error and did not notify me of the delay in filling the prescription until the day I was to run out. I am unable to drive due to illness and cannot pick up the prescription myself. I asked if the prescription could be included with the home delivery of other store items I had just made and I was told that this service also is not available. 20 minutes after I hung up the phone, my other store item delivery was made by DoorDash, and the driver actually had been at the store while I was on the phone trying to get the promised same day prescription home delivery. Also, Walgreens overcharged me for the prescription by $40 not applying its own discount prescription program rate, even after I told the pharmacist that I was a member of the prescription discount program.Business Response
Date: 07/18/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 07-15-2022
2. Who resolved: *****************
3. How resolved: We were unable to offer same day delivery due to no delivery driver. SFL **** personally delivered the prescription to the patients home. I spoke with the patient and she informed me that she would be reaching out to corporate due to us offering same day delivery on our website but being unable to fulfill it.She reached out to the customer service line after we resolved the in store issue in hopes that doing so would help with the delivery service offered. She felt that if it is offered on our website we should be better capable of doing so.
4. Customer satisfaction: Patient was upset with the delivery service but was appreciative that we had a team member deliver her and her dogs medication to her.
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:07/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They cancelled my appointment for a Covid booster shot without giving me an explanation in the email notice. I then called and they lied and said they were out of them, and all Walgreens in the area were out. I have an underlying medical condition that qualifies me to receive a second booster, as I had indicated what this was when I scheduled the appointment online. For some reason they didn't think that was the case and cancelled the appointment saying they were out.The Walgreens location is ***************************************Business Response
Date: 07/19/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
Date resolved: 07-18-2022
Who resolved: ***************
How resolved: I have attempted to reach the customer by phone without success. I left a voice message this morning and attempted to call again a few minutes ago. I compiled and sent an email message to the patient and apologized for the inconvenience. The appointment was cancelled due to lack of availability of ************ vaccine for a few days last week. The hub location was out of vaccine and unable to replenish the stores in the area until the next shipment, which arrived on Friday. I apologized to the patient and explained that we would accommodate him at his convenience. I am waiting for his response and will offer assistance in providing an appointment at the patient's request. I will continue attempts to reach and resolve the concern.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2nd, 2022 I called Walgreens online pharmacy to have prescription 8750177-05823 trazodone 50 mg qty 60 filled and sent ti me but today is july 14th I still havent received it. So I had it cancelled at 10:56 am so that I can pick it ** in store ************ Walgreens ********** **, however the store cant fill it because Walgreens online has already submitted a claim for it saying it was picked up July 2, 2022. I talked to a pharmacy resource officer they my UPMC insurance and they said it was not cancelled because if it was it should be available immediately, my Walgreens.com reference number to this situation is *******. Ive been waiting since July 2nd for this much needed prescription, it already been TWO WEEKS now I have to wait even longer because Walgreens.com wont reverse the claim. My period that it hasnt been cancelled in this screen shot saying these trazodone prescriptions I have not filled yet are too soon to refill and that because Walgreens.com says the prescription was filled July 2. If it really was cancelled they would say ready to refill because I havent gotten a refill since mid June. Or maybe the online pharmacy can hurry up full it then express ship it to me. I just need help!Business Response
Date: 07/22/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 07-21-2022
2. Who resolved: ********
3. How resolved: I was able to contact patient and apologize to ************** for the horrible experience with her order. After doing some thorough investigation I was able to determine ************* order was on auto refill and another location not online at (****). This order was ready at a different store ( ****). After speaking with ************** she informed me of some issues with this location where they are processing her orders without her knowing . ************** also stated there was a time she received notification that her order was ready for pick up once she got to the location they order was not ready for pick up and tech told ************** to just take a seat. I was able to remove the auto refill from store ( ****).
4. Customer satisfaction: ************* was satisfied with my communication.
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:07/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walgreens on ****************************************** has a policy to refill prescription without having to call. I always call anyway. I called on 7/7/22 to refill which they said would be ready next day. On 7/8/22 as I was in their drive through they called to say it was out of stock. I entered store and pharmacy said theyd be in on Monday. I explained I had nothing left. They said there was nothing they could do. I went on Monday and still no meds. They said theyd deliver next day 7/12/22. I waited all day. I received a message that evening that the meds were in to come pick them up. This is 7 days later of run around, being lied to and delaying my medication. This is unacceptable and inexcusable. Ive been there 3 times for this same medication and most of the customers there had the same complaint. If it cant be run efficiently it should be closed down. Im completely disgusted and my health is at risk on account of them. This is definitely not the first time. A few weeks ago I went for other meds and the girl said I had none. When I asked her to check again, she came back with my meds and with an attitude because I wouldnt leave till she checked again!!!Business Response
Date: 07/19/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
Date resolved: 07-14-2022
Who resolved: Pharmacy Manager
How resolved: Pharmacist filled partial medication and the patient wanted rest delivered. The medication had to be ordered. Patient received her meds via ***** delivery.
Customer satisfaction: Yes
Compensation given: No
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************************Initial Complaint
Date:07/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/13/22 I purchased 4 gift cards of $50 value each. When I got home I checked the balances of all 4 gift cards and recieved a message saying that there were no such gift cards with those numbers. So I went directly back to the store less than 1 hour from the time I purchased them. I spoke with the manager and showed her the message saying those cards don't exist. She proceeded to tell me she couldn't do anything about it. I bought the cards there, they took my money, they can give it back. This is a total of $200. If criminal charges can be filed I would like toBusiness Response
Date: 07/14/2022
So that we may investigate and provide resolution - Please reach out to customer advising that we need copies of cards front/back and receipts both purchase/activationCustomer Answer
Date: 07/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************* I apologize,I made my complaint in the wrong region. I live in ***** and the Walgreens I'm complaining about is located in ******************** **.Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/13/22 at 6:00pm, I drove up to the pharmacy drive thru line to pick up my much needed mental health medications. An Asian Pharmacy employee told me that they were closed and he couldn't give me my prescription. He said that I would have to come back the following day. He stated that they were closing early due to losing 8 staff. So I said "alright". As I was putting my wallet back into my purse, an African American woman drove ** in the line next to me. She asked a question and that same employee left and returned and gave her 3 bags of prescriptions. I then went inside the store to speak to a Store Manager about this only to be told to wait a few minutes for one. After waiting for 20 minutes, I approached another employee and stated that I had been waiting over 20 minutes to speak to a Store Manager. This employee then told me that there was no Store Manager ! This is very upsetting. Why was another customer able to get her prescriptions AFTER I was told that I couldn't get mine ? I demand an explanation !Business Response
Date: 08/08/2022
I've left this customer a couple messages and reached out again today. I addressed the situation when it happened with the ***** We looked at video and leadership was actively working to close out the lanes until 6:17pm. Not 100% sure what happened, but I apologized and let her know we would coach the team on appropriate closing procedures moving forward. Thanks.
Best Regards,
*********************, PharmD
District Manager Pharmacy and Retail Operations
****** West #***Customer Answer
Date: 08/09/2022
Complaint: 17564716
I am rejecting this response because: I was told by your Pharmacist at 6:01pm that the prescription pickup window was closed. I told him that I desperately needed the medications. He again told me that the window was closed. Then, I watched as he gave prescriptions to a woman who drove up to the w
next window after me. There's no way that anyone watching the video for that timeframe cannot clearly see this. I am appalled that your store is dismissing me as if it didn't matter.
Sincerely,
***************************Business Response
Date: 08/19/2022
I called again but no answer, so I sent a detailed email to the original email address provided. I will update if I hear anything from the customer.
Best Regards,
*********************, PharmD
District Manager Pharmacy and Retail Operations
****** West #***Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ESS REFLEXIS 41 APP Walgreens employees can't even check their schedule due to app issues (username and password not existed) have too much technical issues . I can't check my schedule right now on ess 41 reflexis app Walgreens app from android phone or iPhone having technical issues Very interested in the jobs I've applied beforehand and Im used to not to get a call for an interview/get hired when I've speech impairment (anxiety due to an speech impairment and social anxiety and i went through alot with people in the past) I am hardworker and flexible and a team player and organized Thankful ive a job though which is Walgreens Praying for my job search ??Check my ****** review out for Walgreens on ********************************************************************************Business Response
Date: 07/19/2022
This inquiry is under investigation by our Employee Relations team. Information will be forwarded as it becomes available.
Thank you!
******************
Employee Relations Agent
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