Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,367 total complaints in the last 3 years.
- 681 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The pharmacy has deliberately made it almost impossible to get refills. I've done everything they have requested of me and been patient. Pharmacist purposely put my prescriptions on hold and I have to physically visit the store several times to get a prescription which costs me gas, waisted time and hassle.
Business Response
Date: 09/13/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: called 9/12 and left a message for the customer and awaiting a call back
2. Who resolved: *************
3. How resolved: Called store to find out if there was a history of concerns and found out there was none.Potential issue of patient wanting to fill controls early, but doing it off fill date and not sold date. Won't know for sure until the patient speaks with me
4. Customer satisfaction: n/a
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 7th I loaded 361 photos to be printed at the kiosk. I tried the coupon code ******** to get 40% off the order but this code wouldn't work. I told the clerk that I had just received this code in an email from Walgreens and so I didn't know why it didn't work. She said that it probably only applied to on-line orders and to take the lesser discount of 20cents per print. I went back home and found the email and it clearly said it could be used at in-store kiosks. So today I went back in to pick up the photos and after waiting 20 minutes at the photo counter, the clerk came and I told her about this 40% discount I should have received. But she didn't like my attitude she said and said I had already gotten the first discount. I told her that this attitude of hers was crazy and I should have gotten the discount, but she said nothing could be done. I believe that the manager should have been called to resolve this and that I should have gotten the additional $11.55 back. I know this store is extremely short-handed but I don't know why the manager isn't available to help here.Business Response
Date: 09/13/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-12-2022
2. Who resolved: ***************
3. How resolved: Spoke with customer on the phone and will refund difference to customer.
4. Customer satisfaction: Yes
5. Compensation given: Yes,$11.55 the difference of the discount not given.
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a prescription sent from my doctor ***** 31 to the Walgreens for old ****** road well, the weekend arrived and this pharmacy close just with a handwritten note on the door that it was close for the weekend, so I transferred my prescription after days of not receiving any calls, when I pick up my prescription was missing the other part of my order so I tried again to call for 3 days they hung like 10 times and put me on hold it is so frustrating that, I cant get my prescription and so bad costumer service, I was speaking with some lady while she was trying to put a vaccine to a person it is so unprofessional, she told me we have to order your prescription she put me on hold for another 10 minutes!! And then she tells me oh I found your prescription what?!? Is this a pharmacy or a garage sale??? There is so many people they is frustrated with this Walgreens the management and the people are rude please I just want to have a good service not to wait almost a week to get a hold of a super unorganized an unprofessional pharmacy! With ignorant peopleBusiness Response
Date: 09/23/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-19-2022
2. Who resolved: SM **** called the customer and several voicemails were left
3. How resolved: The medication was dispensed and all prescription issues resolved.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9-7-22 I went to Walgreens ************************************ to pick up a medicine from ************** for my daughter.The cashier did not let me look at the medicine I was picking up nor did she mention the Dr. who prescribed nor did she mention the medicines, she just wrong it up & I paid. One medication from ************** was ordered by that dr's ****** even though the appointment was cancelled the same day. Walgreens filled the medication without approval. My daughter ********************************* only went to see ************** and I picked up her RX #******* for $8.15 which is correct. However, the prescription from ************** RX #******* for $54.22 is incorrect because Alexandria never went to see **************. Walgreens automatically filled ****************** prescription without our knowledge or consent. Pharmacist refuses to issue refund for $54.22. Requested resolution is refund of $54.22.Business Response
Date: 09/13/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: called 9/12
2. Who resolved: SM *******
3. How resolved: The Store Manager reached out the patient on Friday 9/9/22 and arranged for the patient to come back into the store today for a refund.
4. Customer satisfaction: yes
5. Compensation given: yes,refund
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-I started the process of having my prescriptions transferred out of Walgreen's Pharmacy located at location reporting, for myself and my son ***************************************. Our pharmacies Omni Pharmacy (for *******) and CVS Fig Garden (for Me) both submitted transfer requests to Walgreen's Friday Sept , 2022. On Sept 7, 2022 at 8 am I called Omni Pharmacy and they had not received my son's prescriptions I then called CVS pharmacy and the same; not prescriptions sent. I called the Walgreen's Headquarters 9-7-22 about 8:15 am and filed a complaint. (incident#********). Headquarters said they were sending it to pharmacy location for rapid expedition. It is now 4:51 pm and Walgreen's has STILL not sent over the prescriptions for me and my son. We have been out several days from our Hormone Replacement medications that we take as Transgender patients. According to ******** Law "No Medical Health Facility is to deny access to ********************** Walgreen's is doing just that. they have held our prescriptions hostage.Business Response
Date: 09/17/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-13-2022
2. Who resolved: DM ****
3. How resolved: Customer Called several times and it goes straight to a recording that the voicemail is full
4. Customer satisfaction: Unknown
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got out of the psychiatric unit today got medicine its VERY important I was on hold for over an hour when they finally picked up they hung up on me so I called back this time from my house phone Ive been waiting on hold for over an hour and a half, I really need these medicines and theyre being impossible and neglectful.Business Response
Date: 09/17/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-15-2022
2. Who resolved: DM ****
3. How resolved: Called and left messages
4. Customer satisfaction: Customer never called back after leaving my info and Number.
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called 800-WALGREENS and got "****" on the line around 11:55 am (HST -- my local time). I explained to her that I do not talk on the phone due to extreme anxiety and tried to explain to her the situation I was dealing with at my local Walgreens. I asked her a question..."If a doctor gives you a prescription, doesn't he want you to TAKE the medication?". To which she gave me some generic answer about listening to customers and not 'communicating' with them. She continued to talk and would not let me talk, so I told her to please stop talking and she put me on hold, with no word at all. I am STILL sitting on hold after about 1 hour and 30 minutes -- yes over an HOUR (while typing this complaint). This is VERY unprofessional and honestly, if she is unwilling to provide customer service, she should not be in that line of work. When I called 800-WALGREENS, the message told me to stay on the line after the call to answer a survey, and my guess is that's why "****" refuses to hang up the call, because she knows that I will say what happened in this disrespectful call on her behalf. Please, it is of the utmost importance that she be dealt with in regards to her lack of professionalism.Initial issue was that I dropped off prescriptions over a week ago at my local Walgreens in *********** and the prescriptions still hadn't been filled as of this morning. I had to call (again my anxiety makes this extremely difficult) and the woman I talked to at the local store (*******) told me that one of the prescriptions arrived in store today, so it could be filled today, while the other still wasn't able to be filled due to being out of stock. So my issue is WHY would my dr ********* me medication if he didn't want me to take it? I do not talk on the phone, seldom make calls and almost never return calls. If you MUST speak with me, call my husband's phone ************.Business Response
Date: 09/11/2022
BBB Resolution
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-11-2022
2. Who resolved: ES *****
3. How resolved: We apologize for the incident and will handle this internal matter accordingly
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/13/2022
Complaint: 17932059
I am rejecting this response because: a "generic" apology in a form letter hardly suffices. I ended up waiting a total of 3 hours. "****" could have hung up and let me answer the survey at the end of the call, but because she refused to do so, AND put me on hold without a word, or returning at some point, then I still demand for her termination. A person with so little regard for a company's customers shouldn't be working for that company.
Sincerely,
***************************Business Response
Date: 09/17/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-11-2022
2. Who resolved: ES *****
3. How resolved: We apologize for the incident and will handle this internal matter accordingly
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
2225 **********
********, ** 85286
Fax: ************Customer Answer
Date: 09/20/2022
Complaint: 17932059
I am rejecting this response because: it is the exact same carbon copy I rejected before. The only acceptable reply is that "****" is to be terminated from her job as a customer service representative. If a CSR puts a customer on hold without so much as a single word, and leaves them there for OVER 3 hours, they clearly shouldn't be working as a CSR.
Sincerely,
***************************Initial Complaint
Date:09/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walgreens placed my email on their distribution list for promotional emails. I unsubscribed multiple times from these emails using the link included in the emails, but it didn't work and I continue receiving their promotional emails. I reached out to the customer service asking to remove my email, but they are requiring me to provide personal information like my address and birthday in order to remove my email. I don't want to share personal information, they didn't request this info when they places my email on the distribution list without my consent, so they should be able to remove my email without this information.Business Response
Date: 09/13/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-12-2022
2. Who resolved: IT
3. How resolved: Email address opted out of all email alerts on profile.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, Sept 6th I went to the Dr and have bronchitis and wheezing. My Dr called in a zpak and inhaler to start today. After checking Walgreen app I saw the prescriptions were received but no further movement. After several hours I called Walgreens in Grove only to be told the pharmacy was closed as they had no pharmacists. What if I needed life saving medication? I just can't believe that a national chain that is in business to dispense medication did not have someone to do that. FYI, this is not the first time this has happened at Walgreens in grove.. I have been a customer for many years in various states and I am now looking to change to a pharmacy who can be relied on..Business Response
Date: 09/18/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-17-2022
2. Who resolved: *************
3. How resolved: Multiple attempts have been made to contact customer to no avail. The pharmacists wife had a medical emergency and unfortunately we had to close for the day as this is an outlying area and we were unable to get a pharmacist to cover. Customers were informed by signs and by store personnel that they could get their medications from the store in miami and that we would reopen the next morning at usual time.
4. Customer satisfaction: unknown
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/19/2022
Complaint: 17926398
I am rejecting this response becauseonce again, I have waited 4 days to get prescriptions due to no pharmacist on duty. I was told by Walgreens staff I would just have to wait until the pharmacy was open.
I just think you have a problem bigger than what the local staff is telling regional.
Sincerely,
*******************************Business Response
Date: 10/08/2022
Thank you for contacting our company in regard to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 10/07/2022
2. Who resolved: *************
3. How resolved: Multiple attempts have been made to reach out to the customer without a call back. Patient had script called in on 9/6 on a day we were forced to close early (8:00-4:00)due to RPH coverage gap. Patients were provided information for nearest Walgreens by staff and signs were posted. Patient picked up scripts the following morning at 11:48.
Store had 4 days in the month of September that impacted operations with hours change.
9/5 closed for the day
9/6 8:00-4:00
9/15 closed for the day
9/26 9:00-6:00
At no point were we closed for consecutive days.
4. Customer satisfaction: unknown
5. Compensation given: none
If you have any questions, please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/24/2022, while on vacation I went to Walgreens #***** because I needed a prescription filled. I transferred it to that pharmacy as it was the only one in the area (my pharmacy didn't have a location) and I knew the pharmacy partnered with my prescription company. I did not have access to my insurance card at the time and was in a rush, so I paid full retail price. The pharmacy said I shouldn't have an issue being reimbursed by my insurance company and correcting the rate.My insurance now refuses to cover it because it exceeds the allowable amount. I cannot get in touch with anyone at Walgreens who can provide me direction on how to get a prescription that was filled back checked with my insurance and refunded from Walgreens.I am seeking a billing adjustment to the cost that my insurance should have entitled me to had the card been able to be run at the time.Business Response
Date: 09/16/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-16-2022
2. Who resolved: DM ***** attempted to resolve: I have left 2 voicemails and emailed this customer. We are prepared to gather her insurance information and provide a refund via a gift card or cashiers check. When she returns my correspondence I will update this case.
3. How resolved: After several phone calls and a email to this customer, I still have not heard back.
4. Customer satisfaction: Unknown,cant get in touch with her
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
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