Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,369 total complaints in the last 3 years.
- 687 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im September 2nd I placed a request to have my prescriptions mailed to me. This has been sitting in the Walgreens pharmacy still waiting for be filled. Its now a three day holiday and Im down to no medications. Also medications that I take are not showing up on my medications list. This has been an ongoing issue with this location. I have already filled a BBB complaint and they do nothing but apologize. I dont want an apology I want action to be taken and people to be trained properly at this location. Most everyone at this location barely speaks any English for me to understand. I dont know what else to do when a pharmacy holds my medications for days before filling the prescriptions. Someone needs to lose their job for this over and and over again.
Business Response
Date: 09/10/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 9/9/22,myself or my ************* has attempted to contact ****** multiple times. He refuses to answer the phone. He finally responded to an email. He has opened 3 complaints with the store this week.
2. Who resolved: DM ******
3. How resolved: Email with the patient, he asked us to stop contacting him. Excerpt from his email: There's no confusion when you people are told to mail some thing you mail it knowing that the person is not going to be running out of medication's during the time that you guys decide to ship it it is Walgreens fault. This has nothing to do with me or the idea that I don't understand some thing I fully understand everything that has to do with the shipping process it is your staff that decides when the prescription are going to be put into the mail or not it is your staff that knows how many medications I have left and if I'm going to run out or not have any for weeks because you guys decide to mail things late again this falls under Walgreens not me so that is why my lawyer is taking over and he will be in contact with your superiors very soon so please stop contacting me.
I have already hurt myself because you all have decided that you didn't want to mail my prescriptions until a week after I've already requested them to be mailed so really I have full documentation as to your lack of responsibility.
4. Customer satisfaction: Unsatisfied
5. Compensation given: Excerpt from his email:
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/12/2022
Complaint: 17917532
I am rejecting this response because:this pharmacy continues to mess up my prescriptions and I again am out of my medications because this pharmacy thinks its cute to mail my prescriptions a week after I requested these medications because obviously Im getting low. Well the current prescriptions will not arrive to me until September 14th. I ordered them September 2nd. Get your pharmacy with the program! Why am I always out of medications every time I order new prescriptions because your employees dont seem to know how to mail prescriptions in a timely manner as to not make your customers sick or not well because you failed to get medications to customers in a timely manner. I have made a formal complaint with my insurance company and the state attorney general. Shame on Walgreens! Shame on you!
Sincerely,
*************************Business Response
Date: 09/19/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-19-2022
2. Who resolved: DM ******
3. How resolved: I included in my case closure that the patient asked us to stop contacting him.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of your employees stole a phone out of my package I was shipping through ***** it was a trade in for ******* and when they got the box it was empty so it had to have been stolen by one of the employees thereBusiness Response
Date: 09/10/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09/09/2022
2. Who resolved: DM *******
3. How resolved: Reviewed cameras during drop off and pick-up of package. Package was not tempered with during the footage that APM reviewed. Contacted the customer. He stated that he was not sure if the package was tampered with at Walgreens but did have his issue resolved with Samsung.
4. Customer satisfaction: Yes
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was locked due to an unknown reason. I was using a online trend when shopping and got locked out of my account that has $294.21 in it. After emailing them they would not respond.Business Response
Date: 09/04/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-04-2022
2. Who resolved: CR *****
3. How resolved: On review and investigation of this account, recent transactions, and communication with Walgreens, this account is being flagged for breach of the Terms and Conditions of the MyWalgreens program. Due to this flag the customer will not be able to redeem rewards on purchases. They can still use Mywalgreens for any in store discounts or the use of our coupons.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:09/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im like to shop online and pick up my items in the store, its very convenient and saves me time, but recently when i picked up my items, i noticed my full name in the pick up order and items coming out of my back(personal pads) all the people checking out can see my full name and items i bought. This is not a secured privacy act on behalf of the store. My full name was shown for evryone to see. If someone might be looking for me now they know because they saw my name. This is very concerning to me. And its against HIPAA regulations. I dint feel my name is protected nor I will buy online to pick up instores. I hope you can understand the customers point of view, AND TO HAVE PROPER HANDLING OF PATIENT INFORMATION AND ITEMS.Business Response
Date: 09/04/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-04-2022
2. Who resolved: CR *****
3. How resolved: Customer stated Desired Settlement: No further contact by the business
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going to Walgreens for decades to purchase small items and to get prescriptions filled. On 8/20/2022, I placed an online order through Walgreens to have two prescriptions delivered since I recently broke my ankle and can not get to a local Walgreens store, in which I received the attached email indicating the prescriptions would take 5 - 10 business days for the free delivery. I've provided my insurance information ********** just as I have when getting prescriptions filled at Walgreens locally, in which my ******** card was always accepted. But since today is the 9th business day and I received no emails, calls, or the Rx delivery, I called Walgreens at ************ as indicated in the attached email to inquire of the status. After being placed on hold for a long time, the Walgreens representative said they to not take ********, which does not make sense since they've always accepted it in the past at local stores. And the Walgreens representative said for me to have it filled locally. This is absurd and ludicrous that I provided all of my contact and insurance information, while placing the Rx order and never received any communication that the order would not be fulfilled. Subsequently, I've decided never to do business with another Walgreens ever again and will do business with any other pharmacy that values their customers and treats them with respect.Business Response
Date: 09/03/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-03-2022
2. Who resolved: CR *****
3. How resolved: The customer clearly stated in their complaint: Desired Settlement: No further contact by the business
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/06/2022
Complaint: 17813177
I am rejecting this response because: Walgreen's response makes no sense. They have not apologized for their inappropriate action of not completing the order; they have not taken responsibility for not fulfilling the order as stated in their initial email to me, which has resulted in me being in physical pain to my lower left intestinal area. Subsequently, I will be writing accurate reviews and directing readers to beware of Walgreen's inappropriate responses and behavior, in which I hope customers will boycott Walgreens just as I will for the rest of my life. And I hope Walgreens suffers financially to the point that they go out of business since they don't respect or care about their customers. And if I can think of any other legal actions to take down Walgreens, I will do so with ALL MY MIGHT! I HATE walgreens!!!!!!!
Sincerely,
***********************Business Response
Date: 09/13/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09/12/2022
2. Who resolved: DM ****
3. How resolved: 2 phone calls attempted on 9/10 as well as 9/12, all calls received a message that the phone number was not receiving calls at this time. After multiple days of attempting to call an email was sent to the individual apologizing for his experience and offering to fill the stated prescriptions at a local Walgreens location and deliver them to his residency free of charge due to the fact that his concern was with our Mail order pharmacy service and that with ******** his mail order was denied due to it being out of state.
4. Customer satisfaction: Could not reach customer after multiple attempts on multiple days along with multiple avenues to reach him
5. Compensation given: offered free delivery from a local Walgreens pharmacy
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/13/2022
Complaint: 17813177
I am rejecting this response because: there are lies in the explanation given by Walgreens, in which there was only 1 email sent to me and there were no phone calls made to me by Walgreens. As stated previously, I no longer want anything to do with Walgreens due to their unprofessional and uncaring business. I have already had much needed medications filled by CVS, who I will have ALL prescriptions filled for me going forward. And as I've stated previously, I hope to God that Walgreens goes out of business and ends in bankruptcy with laying off ALL of their unprofessional and uncaring management. And for those Walgreens officials reading this email - YOU CAN GO TO HELL!!!
Sincerely,
***********************Initial Complaint
Date:09/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The pharmacy, is always late in getting my medications refilled. They changed their regular business hours less than it was before, as the store manager said, they don't want to work such hours. They also started to close on Sundays, because no one wants to work that day. They constantly close, because employees call in, and there are always excuses for the late refills.I have expressed my concerns to ********************************************** as well as file a complaint on the phone with customer relations as of today that was my second call. The only response from Walgreens, is I am sorry about that. Yet, the issues are not being resolved, as I want these issues resolved, and actions need to be done instead of just saying sorry, so this doesn't keep happening. I am disabled, and currently without a vehicle, so getting around and waiting to try and get my medications on time is difficult. I want actions taken, so this doesn't happen anymore. The reason why I stay with them, is the location is very close to where I live. I am not sure, if I filled this complaint out correctly, but this is me trying to ask for help from the BBB, as I feel Walgreens does nothing to solve these issues. Please, any assistance is helpful. Thank You; WJBBusiness Response
Date: 09/30/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-26-2022
2. Who resolved: DM Sunny
3. How resolved We have not contacted customer several times via email and have not yet received a response.
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a **** vanilla gift card so that I could pay a bill I went home and opened the card and six of the numbers were scratched off. I went back to the store on ******** and ****** Avenue around midnight, I did call first, the young lady that I spoke with said to come back to the store and speak with a manager. I never requested a refund I just wanted my $350 moved to another card and I would have even paid the additional $6.95 charge but the manager on duty was so rude and refused to assist me and told me to get the number off of the door and call the corporate office for Walgreens or call the number on the back of the card because there was nothing that she could do for me but now I have $350 on a card that I can't use and I needed to pay my bill todayBusiness Response
Date: 09/03/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-03-2022
2. Who resolved: CR *****
3. How resolved: The customer needs to reach out to ************ at ************, Walgreens does not refund or replace ************ Gift Cards
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************** sends in 2 monthly scripts at a time, Nuycenta.Every other month, when I call in to have 2nd month activated (never early) they say it will take 1- 4 days.A simple query weekly should fix that n have the meds on hand.Have made numerous complaints to no avail.Business Response
Date: 09/13/2022
1. Date resolved: 09/08/2022
2. Who resolved: DM *************************
3. How resolved: Patient called me this evening . She is un happy with Pharmacy not being consistent with inventory on -hand . She said last couple of months they have been. But over the last 18 months there have been several times , she waits a few days for the medication to be filled . (Doesn&#**;t seem to align with RXOM&#**;s recap .) I will follow up with **** to discuss.
4. Customer satisfaction: I explained how the drug is replenished and she understood the process. I said I&#**;d speak to RXM in regards to ensuring they order up to have extra quantity in stock to avoid disruption with her treatment .
5. Compensation given- NoneInitial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered photos from Walgreens. First order with PayPal and it didnt go through but I was charged $3 (online pay fee) anyway. Second time with my debit card charged the $3 fee again got to the store to pick up and still had to pay for my pictures and had received a total of $ 6 online payment convenience fees which were not refunded. Called several times and emailed. Still no resolution and they have refused to return my $6 saying it wasnt charged.Business Response
Date: 09/12/2022
Dear *****************************,
Our apologies as these charges do not show charged from
Walgreens, you may only contact Picta Photo.Email sent to customer
Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I went to pay I had a 2 dollar coupon for 2 cerave and a walgreens digital coupon for 5. ******* said one coupon did not apply I said ok just that fine. She does not like Hispanics because she proceed on stating "Don't you know how to read" that is why you people should not be here. My daughter was with me so I just said never mind it's okay cancel my transaction. I was walking away and she stated insulting me calling me a B**** and that I should just leave the country. My daughter was very upset and she felt we should not be treated like that. She walked back and asked to speak to the manager. The other Cashier got an attitude with my daughters and said she was the manager and asked what was the problem. The Cashier was screaming insulting us its impossible she did not hear what she said. My daughter started crying and asked to speak to the manager they both had an attitude and they both started talking about us like we were not there. unfortunately they had what seemed to be a name tag but the ** were backwards and I was unable to get their name. Finally after what seemed like 20 minute a man came from the back his name is *****' he said he was the store manager and the cashier that started everything her name was ************** don't think he was honest. I explained to him the situation and that I was insulted simply because I was Hispanic I think that was racisms and all I wanted was a simple apology not for me but for my daughter due to the anxiety and distress it had cause her. My daughter was a child in domestic violence's and now she has gone back into having nightmares. That day she couldn't stop crying and shaking. At this point am pass the apology and I asking for walgreens to give us a compensation for the distress and racist comments your employees had us go thru. I expect a call as soon as possible I am willing to go to a lawyer and seek legal advice, to all social media. I do have Videos of the incident and its a shame walgreens has not helped.Business Response
Date: 09/12/2022
This email is to advise you that the Reference # ******** has been resolved and appropriate action has been taken. Please close out the matter with the customer, no additional information is available that can be shared.
-*******
Employee Relations
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