Complaints
This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,369 total complaints in the last 3 years.
- 687 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON 8/23/22 I WENT TO RETURN 2 MEDICATIONS TO WALGREENS IN ***** ********. MY HUSBANDS BLOOD PRESSURE AND CHOLESTEROL MEDICATIONS WERE CHANGED AND THEY HAPPENED TO FILL HIS OLD MEDICATIONS AS WELL. I WAS TOLD BY THE PHARMACIST THAT THEY CANNOT TAKE IT BACK OR REFUND MY MONEY. AFTER A LENGTHY CONVERSATION AND TIME TO THINK I HAVE THOUGHT OF MULTIPLE ISSUES WITH THIS FROM MORAL AND ETHICAL STANDPOINTS. FIRST OF ALL, THEY BILLED MY INSURANCE AND MADE ME PAY FOR THE SCRIPTS, TO ME THAT SEEMS LIKE DOUBLE BILLING. THEY ARE PROFITING ON 4 MEDICATIONS WITH 2 OF THEM THAT HAVE CHANGED AND WONT REFUND ME OR MY NOTIFY MY INSURANCE. THEY MADE MONEY ON FILLING MY SCRIPTS FROM THE INSURCANCE AND THEN I PAID FOR THEM SO THATS 2 PROFITS! SECONDLY, THEY GAVE MY HUSBAND 4 MEDICATIONS AND WHAT IF HE TOOK THEM NOT KNOWING WHAT THEY WERE, COULD THERE HAVE BEEN A MEDICAL EMERGENCY? HOW MANY PATIENTS ARE THEY PROFITING FROM ON WRONG MEDICATIONS? HOW MANY PATIENTS ARE PICKING UP WRONG MEDICATIONS THAT THEY ARE NOT SUPPOSED TO BE TAKING? THANKFULLY I WAS AWARE AND MADE SURE HE DIDNT BUT HOW MANY PEOPLE DONT HAVE HELP AT HOME. THE PHARMACIST TOLD ME "IT IS NOT HER RESPONSIBILITY TO MAKE SURE OUR PRESCRIPTIONS ARE CORRECT". THIS IS TOTALY WRONG! AS A HEALTH CARE PROVIDER I KNOW HOW IMPORTANT IT IS TO MAKE SURE I GIVE THE CORRECT MEDICATIONS TO MY PATIENTS OR IT COULD RESULT IN DEATH. DIDNT, SHE GO TO PHARAMCY SCHOOL AND LEARN THIS? THIS IS A MORAL CODE WE ALL TAKE AS PROVIDERS. AM I TRUSTING WALGREENS WITH MY MEDICATIONS WHEN ALL THEY DO IS "FILL THE MEDICINCE"?
Business Response
Date: 09/16/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: Customer was called on 8/30 sent to voicemail, I than emailed her at the address provided on 8/30 asking for a good time to call with no answer. I than called the customer on 9/12 at around 11am no answer. On 9/12 at 4:51pm I attempted to call the customer again and left a voicemail with my contact information including my cell phone number
2. Who resolved: DM attempted to resolve
3. How resolved: I have spoken to MGR about the situation and understand what they are saying from their end however was looking to talk to the customer for clarity
4. Customer satisfaction: Unknown,cant get in touch with her
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, 8/11/22 I read online that Savemart Pharmacies in northern ** were going to close by Sept. 1 and were being sold to Walgreens. I contacted my Savemart Pharmacy on Sat, 8/13/22 and had 1 RX filled for my husband. The pharmacist told me I had to pick it up before Monday because they were closing. I said I thought it wasn't until the end of the month. He said they had 89 pharmacies to close and the one in north ***************** was first. I picked up my RX on Sunday, 8/14/22 and saw a sign they were open until Monday evening. On Monday morning 8/15/22, I went to ******* pharmacy in ***************** and requested they transfer our Rxs. When I called on later to check status, the tech told me they had over 200 people transferring in. I called again on Wednesday August 17th and there was no transfer. The tech said she would send a fax as I was worried about my insulin refill. On Monday 8/22/22 at 8:27 am I received a call from our local Walgreens telling me I had a RX ready for my insulin. I explained my insurance does not have Walgreen's as a preferred provider and I have been trying to get my RXs transferred to *******. At 10 am I went to ******* to refill my insulin. I was told they had no response from Walgreens on anyone's request to transfer. I informed her I was first in line out of the 200+ people requesting a transfer and that a fax had been sent the week before. She assured me she would call Walgreen's and get back to me. I called ******* at 6:00 PM and was told there was no response to their requests. I said I would contact Walgreens. Today, Tuesday 8/23/22 I went to Walgreen's pharmacy in ***************** at 8 am. I spoke to the pharmacist. She told me they were locked out of accessing all of the pharmacy records they had purchased from Savemart. I told her I received a call from their number the day before telling me I had a RX ready so how is that possible? She told me I had to contact my doctor to get my refills to *******.Business Response
Date: 09/02/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 08/30/2022
2. Who resolved: SM *** and RxM *****
3. How resolved: discussed with patient and ensured we got script for insulin to ******* so that they could fill script for insulin there. The issue is that her entire profile from Save Mart buyout come across to us with all scripts closed. We cannot fill or transfer if they are closed. I have been working with implementation team to figure out if there is issue. A significant number of scripts from buyout came to us closed.
4. Customer satisfaction: yes and no
5. Compensation given: $25 Gift Card
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/02/2022
Complaint: 17757077
I am rejecting this response because: 1) I never received nor discussed a $25 gift card. It is not necessary as I do not intend to go to Walgreen's again. ***** offered to send my profile and my husband's profile to *******. This was done per *******. Contrary to what ***** said, all of our prescriptions did not have 0 refills. I appreciate the BBB accepting my complaint and forwarding it to Walgreen's. As noted in my complaint, I did go into the store and speak with the pharmacist in an attempt to get our Rxs properly transferred.
Sincerely,
*********************Business Response
Date: 09/27/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District *anager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09-27-2022
2. Who resolved: ***************
3. How resolved: Phone call with customer and explained that I had the * & A team research the profile to see what was going on. They looked into it and showed that all scripts were transferred out by save mart and thus came to us closed. Thus we are not able to transfer her medications to another store like we want to care for the patient.
4. Customer satisfaction: Yes
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Customer Answer
Date: 09/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to pick up a prescription. I payed my $103.97 co-pay. I provided a check and an ACH withdrawal of $103.97 was made. They then charged me a second time by processing the check a second time. I notified them of their mistake twice to the store manager and three times to the ***************** The store told me to notify the corporate office, and the corporate office said to deal directly with the store. I have received no refund, nor a response from corporate.Business Response
Date: 09/02/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 09/02/2022
2. Who resolved: ***************
3. How resolved: will retrain pharmacy on proper procedures for checks in the pharmacy Drive-Thru and closing procedures for matching check amounts. Working to provide refund since she does not want to deal with the store. Her dispute from her bank was taken back so she is still owed money.
4. Customer satisfaction: unknown
5. Compensation given: in progress, patient owed $103.97 and I assured her I would reach out to her with how she will be receiving the refund.
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:08/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walgreens on ************* ************ **. Gave me the wrong prescription dose. When I confronted them about it. They stated im lyong and that they did not make a mistake. It took the manager to get involved to figure out they made a mistake.Business Response
Date: 08/24/2022
Thank you for contacting our company regarding this complaint. Our Consumer ******************** has sent this case to Store Manager, ********************* The following information was provided as resolution details.
I called the customer and refund issued through Danville. Will follow up with the patient, and just the refund that ******** provided. I will stay in contact with the patient to ensure refund is processed and received as it should.
********************
Corporate Consumer Relations
200 ***************
*********, ** 60015
Fax: ************Customer Answer
Date: 08/31/2022
Complaint: 17748162
I am rejecting this response because: no one contacted me about this issue.
Sincerely,
*********************************Business Response
Date: 09/08/2022
Thank you for contacting our company in regard to this complaint. Our Consumer ******************** has sent this case to the ******************** Store Manager, for handling. The following information was provided as the resolution details.
Spoke with customer and apologized. No compensation was given but correct script was received by the doctor. They were satisfied after receiving the proper strength. Patient was on 2 different strengths of a medication. Doctor sent the script with original 10mg strength, then later sent the new 15mg strength which caused confusion leading a 15mg label to get stapled to a 10mg drug. Coaching was provided to the tech and a STARS event was created to document the error.
********************
Corporate Consumer Relations
200 ***************
*********, ** 60015
Fax: ************Customer Answer
Date: 09/09/2022
Complaint: 17748162
I am rejecting this response because: no one has called me to speak about this. Why is the business lying about speaking to me.
Sincerely,
*********************************Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple times my register rewards havent printed. ******* said to contact customer service. I did that and they said to contact ********. I did that & they mailed me some. But no Walgreens will accept them. Ive been to four stores and every single one wont accept them and thinks theyre fake. I have $20 worth of these useless pieces of paper and more on the way to me in the mail. I never wouldve bought the products I did if I knew I wasnt going to get the rewards advertised.Business Response
Date: 08/23/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 8/22/2022
2. Who resolved: ************, DM
3. How resolved: Called the customer and had a discussion on the Catalina ******* and how it works.
4. Customer satisfaction: Yes
5. Compensation given: $20.00 myWalgreens cash.
If you have any questions, please do not hesitate to contact me.
Thank you,
***************************
Executive Response Specialist
**********************************************************************
Fax: ************Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every week Walgreens advertises deals where if you buy or spend a certain amount you will get back whats called a register reward. This is a paper coupon that prints from a Catalina ******* that is only redeemable at Walgreens. For months, Walgreens will advertise products for a register reward, but if you buy the products, the reward doesnt print. Walgreens will not honor these promotions, and makes you contact the Catalina ********************** to do receive a printed coupon. I recently had DOZENS of transactions where register rewards didnt print, totaling $165 worth of register rewards. I contacted ********, and they sent me the printed coupons. However, the coupons do not work at Walgreens and say not a valid coupon and Walgreens refuses to honor them. How is a ********************** going to advertise a promotion, tell you to contact someone else for the coupons they should have given you, and then not honor those other coupons? I have basically $165 worth of Walgreens money thats expiring and I cannot use it because Walgreens will not accept it. If they cant honor the promotion, the need to cut ties with ******** and STOP offering register reward deals. I at the VERY LEAST expect Walgreens to honor these coupons in the form of Walgreens cash to my account or with actual money back for all the time and money Ive wasted at Walgreens trying to use coupons that come from THEIR STORE that they wont honor. I included a picture of only ONE of the coupons FROM ******** FOR WALGREENS that they will not honor.Business Response
Date: 08/25/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 8/24/22
2. Who resolved: **********, DM
3. How resolved: Emailed customer and told her we would manually enter her expired coupons since she had issues with *****************
4. Customer satisfaction: Yes
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
***************************
Executive Response Specialist
**********************************************************************
Fax: ************Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Store exposed customers and employees to Covid because they worked a pharmacist who had Covid all day today. They closed the pharmacy at 4 and now I cannot get my meds. They already close early at 6 daily. Now they just work whatever hours they want. I am ****** and taking my business elsewhere. I want my meds free at this point.Business Response
Date: 08/24/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 8/24/2022
2. Who resolved: ************, DM
3. How resolved: We have tried repeatedly over two days to contact this customer and have not been successful. The store had been on modified hours since the early spring due to a shortage of pharmacists and were closing daily at 7pm but have resumed normal operating hours in the last 2 weeks. This particular Friday was the only day that we were not able to find staffing. The scripts were ready the previous day and he ended up picking them up Saturday.
4. Customer satisfaction: Unknown
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
***************************
Executive Response Specialist
**********************************************************************
Fax: ************Customer Answer
Date: 08/25/2022
Complaint: 17744555
I am rejecting this response because:they didnt do anything.
Sincerely,
*************************Business Response
Date: 08/29/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 8/28/2022
2. Who resolved: ************, DM
3. How resolved: This customer has been unresponsive to calls from the District Manager as well as the Store Manager about this issue. The information he stated is incorrect as the store has not closed at 6 except for weekends. Their hours have been **** Monday to Friday - not 6. His script was ready on Thursday, apparently came to pick up after 4pm on Friday. We were closed due to the fact that the scheduled pharmacist called out and a replacement could not be found. The store manager would be more than willing to work to accommodate ************** if he were able to make contact.
4. Customer satisfaction: Unknown
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
***************************
Executive Response Specialist
**********************************************************************
Fax: ************Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Walgreens advertises and promotes a $5 Cash Reward for vaccinations completed at Walgreens. Ive had four Covid shots and two Shingles vaccinations since March 2021. I was only provided one reward out of six visits. Ive emailed and provided feedback to Walgreens, but havent received a response.Business Response
Date: 08/21/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 8/21/2022
2. Who resolved: ************
3. How resolved: $25 Cash Rewards added to myWalgreens account
4. Customer satisfaction: Unknown
5. Compensation given: $25.00 myWalgreens cash
If you have any questions, please do not hesitate to contact me.
Thank you,
***************************
Executive Response Specialist
**********************************************************************
Fax: ************Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on or about march 14th the walgreen at ************* and ******** had a **ncrete barrier going to the drive through, runied my tire and i am asking $200 for the repair and the nearly being hurt having to change the tire in winds of 30 miles per hour. ***** insurance ** was only wanting to give me $100 i refused two or three times, now they are not answering me regarding my asking price for tire should be $200 not one hundred, the insurance person man was very rude and now the walgreens will not answer my **mplaints to walgreen, and avoiding my request to pay me.Business Response
Date: 08/29/2022
We will be handling the $200 for **************** at store level.
Thank you,
*********************
District Manager
Hello ****************,
As you are aware we installed "flags/stations" in front of the concrete, leading to our drive thru at the ******** and **** location. This has proven beneficial in warning patients of the curb.
I know you were initially contacted by our Insurance carrier and it has been brought to my attention you are asking for additional monies for the replacement of a tire. We have initiated another claim to address this.
You should be getting a call from ******** in regards to your request.
Thank you,
*********************
District Manager
Walgreen Co.Customer Answer
Date: 08/29/2022
Complaint: 17740545
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 08/30/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 08-30-2022
2. Who resolved: CR *****
3. How resolved: customer did not specify reason for rejecting resolution
4. Customer satisfaction: unknown
5. Compensation given: n/a
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
*************************************************** 85286
Fax: ************Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
monday august 8th my adderall prescription was called in. i usually get a text saying it's ready and i hadnt. so i called on tuesday and the on hold was too long. i called on the 10th and was told the pharamcy was closed. i called on august 11th and waited 1.5 hours on hold and when i talked to someone they said it would be ready the next day. i called o friday the 12th bc i still did not get a text saying it was ready. i waited for over 2 hours and i finally decided to use another phone to see if the pharmacy had closed bc it was getting late...which they had. so i was on hold for nothing. i called corporate on friday the 12th because now i have gone days without my medicine. i called the pharmacy saturday the 13th and spoke to someone after again waiting almost 1.5 hours who said they were out of stock. he told me that he called it into a local rite aid. so on sunday the 14th i called the rite aid and they said they dont have a prescription for me and that they wouldnt have done it anyway because they needed my doctor to call and transfer. i went to walgreens in ******* on monday the 15th and was told that it would be ready in 30 min but then told they didnt have it. so i've had it with walgreens in kittery *****. being off my medicine has caused me to spiral and feel sick. what they put me through is insane and no one is taking any fault for it. got my pills elsewhere and will never go back there.Business Response
Date: 08/26/2022
I tried calling the patient, but she didn't answer. Please see a copy of the email I sent her below. We will be sending her a $200 gift card.
Dear ********
Thank you so much for bringing the issues associated with our ******* location to our attention. I truly apologize for your experience. We are aware of some challenges that were being experienced by the pharmacy and are making a change at the Pharmacy Manager position on Monday.
Again, I apologize for your experience and would like to offer you a $200 gift card for your troubles. I have asked the store to send you a $200 gift card. While I realize it doesn't solve the problems you encountered, hopefully it demonstrates that we do take your complaint seriously.
Thanks!
*******
***************************, PharmD, MBA
Area Healthcare Supervisor
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