Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting my prescriptions filled at the Walgreens on ***************************************************************************** the 26th of July 2022 I picked up 4 out of 5 of my prescriptions, I couldn't pick the fifth one up for 7 days because they are always out of the medicine now I can't get that one until the next week but when I called to have them fill it I was told it was already picked up on the 28th of July,one of the pharmacy managers authorized an override to let it be filled exactly 9 days too early considering it's a controlled substance then I was told who picked it up and I said that I didn't know that person I was told to go to the police department and file a complaint so I did and they treated me so poorly I left and walked home in tears my doctor wouldn't write a new prescription because of policies but you must understand I don't get a prescription it's called into Walgreens and stored in their computers I had to go the month without my medicine all because the pharmacy let it go 9 days early I put a complaint in with *****- Walgreens and they keep saying someone will get back to me in two days I wait but nobody gets back to me so I call them again at this point I've called multiple times hearing the same thing I need help now I'm so scared to leave my prescriptions anywhere I sat at my new pharmacy for hours because I was so scared of that happening again and I feel this person at Walgreens is doing this to others if they're not going to fire this employee then I feel I deserve compensation for what I'm going through now and I don't know how long it's going to last my case # with Walgreens is #*******,please help lives depend on it and nobody else seems to care I feel so hopeless right now words can't describe how it feels.For the way I'm being treated I feel they should compensate for my pain and suffering I don't even drive I'm 54 and I have heart problems to be this scared is unexceptionable.

  

  Business Response

  Date: 09/14/2022

  Customer never responded to multiple calls or email.
  ************************* - DM

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau..I would like to find out if there is any information about walgreens and their return policy...They declined my return for 400.. I know nothing about how many times you can return items..I have receipts They keep telling me a supervisor will call..they have not..There is not a corporate office to contact I am not always able to communicate because of language barrier 400 dollars is a TREMENDOUS amount of money to me and I will be more careful about returns on the future...I just am not always sure of the printing on some items and I end up returning them. How do I get a clear reason explained for this denial..

  

  Business Response

  Date: 09/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/30/2022
  2. Who resolved: *********************
  3. How resolved:  refund in form of store credit
  4. Customer satisfaction: yes
  5. Compensation given: $374.97
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Walgreens for a custom photo book advertised as Same Day Pickup and at 9am received confirmation: Order Number: **************, Order Date: 8/26/2022, Estimated Pickup Time: Within 48 hours. The email said We will email you when order is ready for pickup. Today, 8/29 10am (over 72 hours later), I received an email stating this order was ready for pickup. Unfortunately, after driving to Walgreens the store could not find the order. ****** told me they had seen the order come across their system, and they had ****ed it as "complete" so it would no longer show as being in process. however, the order was actually NOT ready and I could come back later, "maybe Thursday." I explained that I had ordered this gift last week in advance and chosen the "Same Day Pickup" product because I needed it quickly for a birthday. ****** was unable to help and told me I should try another Walgreens somewhere else... I asked to speak to a manager and was told the location had none available, just ****** as the shift leader. I was told I could try back tomorrow to see if there was a manager available then. First, why does Walgreens even offer photo services if they don't intend to fulfill them? (Marking an order as complete and giving a customer false info doesnt count). Second, if there was some kind of problem with the order, why was this not communicated with me timely so I could make other arrangements - why did Walgreens accept the order, **** it as complete, and notify me to come in and pick it up and THEN tell me there is a problem? Finally, when a customer has an issue why is there no one available at Walgreens who can help, it's just on the customer to figure it out or try to call an 800 number? I am now on the phone with Walgreens customer service (the only option available it seems) holding for 30 minutes. Can the BBB please get me in touch with someone at this store who cares about customer service and communicating with customers?

  

  Business Response

  Date: 09/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/31/2022
  2. Who resolved: *************
  3. How resolved:  Spoken with customer and resolved
  4. Customer satisfaction: yes
  5. Compensation given: none
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting Friday August 26, 2022, my local Walgreens that I frequent daily, started charging a recycling fee. $1.20 per case of beer, 5 per can. I live in ************ *******. There is no bottle or can deposit laws in the state. I pay my local municipality for recycling my recyclables. This is an illegitimate and possibly illegal charge that is being imposed on customers all of a sudden. Management cannot explain nor legitimize this charge.

  

  Business Response

  Date: 08/29/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.? 
  ? 
  Summarize the resolution addressing these questions: 
  1. Date resolved:?08-29-2022 
  2. Who resolved:?DM ************;
  3. How resolved:? There was a system issue charging the recycling fee, which has been resolved as of 11:39am today, reached out to customer by phone, left voicemail....SM to reach out again to give refund 
  4. Customer satisfaction:?unknown 
  5. Compensation given:?$1.20 
   
  If you have any questions please do not hesitate to contact me.? 
  
  Thank you,? 
   
  ************** 
  Executive Response Specialist 
  2225 ********** 
  ********, ** 85286 
  Fax: ************ 

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have one prescription that is filled at the Walgreens, ******************************************************************************************. I have told them numerous times that I do not want this on auto refill. I received an automated phone call approximately 2 weeks ago stating my prescription was ready for pickup. I waited approximately a week to call to check on the script to check on availability and was told by the automated system they were work on it. This was after Walgreens had called to tell me it was ready. Then yesterday, August 27th, I received another call by an actual person saying I needed to pickup the prescription by today by 6:00 or it would be put back on the shelf. When my husband went to get it, it wasn't ready. My husband called me and put his phone on speaker, and I told them this was poor customer service and not the first time this has happened, Thinking the land line was being used, the pharmacist ***** said to hang up the phone, they didn't have to listen to this. But yet, I was the one that was getting the runaround. Not the first time either. We are moving my one prescription to another Walgreens. I don't know what the problem is with this store, but their customer service is terrible and the pharmacist was very rude. I went to the store to pickup a script around 6 months ago, and a lady was there to get her prescription. She said the store had called her telling it was ready. Needless to say, it was not. This is getting beyond ridiculous.

  

  Business Response

  Date: 09/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 09/01/2022
  2. Who resolved: DM *******
  3. How resolved:  called customer several times, no response from Customer
  4. Customer satisfaction: unknown
  5. Compensation given: N/A
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17788515
  
  I am rejecting this response because: This is not the first  time I have had problems with this Walgreens store. I have told them numerous times I do not want automatic refills on my prescription, and they continue to refill it without my consent. Why I don't  want I the auto refill, is because when I receive the call that I have a prescription ready to pickup, go to the store, the prescription isn't ready. I received one automated call stating my prescription was ready, I called to follow up because of what has happened in the past, and was told they were working on it which means to me that it is not ready. This is after I received the automated call stating it was. Then I receive a call from a person stating my prescription will go back on the shelf the next day at 6:00 if it is not picked up. My husband went to get it at 2:00, and it was not ready. Walgreens response that they called numerous times is false. They call on the automated system, I respond, and then, and then I am told something different. I never received an automated call or by a human telling me my prescription was ready to be picked up other than the day before I was told it would be put back on the shelf. I also was behind a lady in line at Walgreens approximately 6 months ago that was there to pickup a prescription. They told her it wasn't ready, and her response was she had received a call stating it was. I know when someone calls my home and leaves a message. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/16/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 09-14-2022
  2. Who resolved: DM *******
  3. How resolved
  Spoke to **************** this morning . She is upset that her only script is being put back on auto fill and being mis informed by the team at this location . I will be visiting this location today and I will be checking to see that her script is turned off auto fill and she is signed up for text alerts for timely alerts and status of her script.
  I will also address the lack of communication on our behalf when making delete calls .
  She was happy with the call back and thanked me for looking into the matter .
  No compensation was given .
  4. Customer satisfaction: Yes
  5. Compensation given: none
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for different Walgreens @******************************************************************* (not in BBB list).8/11*For my prescription, on the call line >1.5 hrs cycling hold music, ringing, "pick-up", immediate hold, repeat - no human, no response.*Forced to go in person, waited 1.5 hr in drive-through (4 cars ahead of me), expected 30 min as advertised in drive-through window****** stayed late given delay, I returned home to put the kids down, returned, waited 1hr. ******* out of the drug & wouldn't find another store*Drove to ********** ***********************8/12*For new prescription, I called **************** Mateo *********************** Said only **************** had it. *Called. Centralized CS answered, found the order, said it would be ready later that day. Transferred me to ********* *********************** They hung up without ever speaking, punting me to a customer survey. *Waited in drive-throughfor 2 hrs (4 cars). At my turn the lady promised i'dget the drug in 10 min if I'd park and go inside. I asked her to verify 10 min. Sheadmitted it would be at least 30. 40 min later, I signaled. A newlady said The guy came to tell you we are out of it. No. She said, He said he did. She offered the manager - I said yes to. 10 min later, I signaled. Another woman came saying the manager wouldn't come and "You have to go I dont want to be yelled at by the cars behind you that are waiting." I had waited 3 hrs. I drove to the ********* *********************** Nanny stayed late. I deserve $5,800 for:1. False advertising on drive-through window - "get prescription in 30 minutes" Car ahead of me complained about advertising too 2. Lost 6 hrs of work in drive-through, on phone, driving to 3 diff stores.3. 3 hrs nanny overage4. False CS rep claims 2x, saying prescription would be available5. Inability to reach store by phone to ask about prescription forcing me to go in person.5. Emotional distress -unprofessional behavior, being yelled at by **************** staff Receipts avail, confidential medical info.Assume CS Call log

  

  Business Response

  Date: 09/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/31/2022
  2. Who resolved: DM Dev
  3. How resolved:  Spoke with customer, offered $100 Gift Card
  4. Customer satisfaction: unknown
  5. Compensation given: $100,Gift Card
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17786163
  
  I am rejecting this response because:

  Dev was very helpful and gave me a gift certificate of $100.  She said she was escalating further, given my original ask of $5,800 given work time lost, travel, nanny overages, etc.  I am waiting for a response re escalation:
  
  Sincerely,
  
  M Christian

  

  Business Response

  Date: 09/27/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 09-27-2022
  2. Who resolved: DM Dev
  3. How resolved: District Manager opened a case with the ********************* The process may take 4 to 6 weeks
  4. Customer satisfaction: unknown
  5. Compensation given: n/a
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new to using coupons with Walgreens and did not understand their coupon policy. When buying products online it says buy 2 get $x.** rewards back, when checking out it says the estimated rewards are $x.** so you would think you would be getting that money back and those rewards. I placed a few orders and did not receive any rewards. I called the company a few times inquiring and they gave me courtesy rewards a few times because it was valid. It was the third time I called that a nice lady spent the time to explain their system to me. Although, it still got confusing. I did one more purchase expecting rewards, again, and didnt receive them so I chatted with a supervisor who was extremely rude and told me I was educated many times. Which, in fact, was false.Now my account is locked, I have almost $50 in legitimate rewards that they are not allowing to use. Their rewards are misleading and now my account is blocked.

  

  Business Response

  Date: 08/31/2022

  Thank you for contacting our company in regard to this complaint. Our Consumer ******************** has sent this case to the Ecomm Issue Resolver, **************, for handling. The following information was provided as the resolution details.   
  
  
  I apologize, however account was flagged due to repeated attempts to receive Walgreens cash for ineligible purchases after being explained our policy on myWalgreens Rewards. After you were advised your purchases were ineligible you continued to reach out to customer service for adjustments and compensation for these purchase. At that point your account was brought to the attention of upper management and flagged for breach of the Terms and Conditions of the myWalgreens program." No compensation being provided. 
  
  ******************** 
  Corporate Consumer Relations 
  200 *************** 
  *********, ** 60015 
  Fax: ************ 

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17786236
  
  I am rejecting this response because: as mentioned in my complaint, this is not being handled correctly or fairly. Their website does not clearly state when you can and can not receive rewards which makes it very confusing. If they feel they need to take $5 off thats fine but those rewards were legitimately earned.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/03/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-31-2022
  2. Who resolved: ***************
  3. How resolved:  The account was flagged due to repeated attempts to receive Walgreens cash for ineligible purchases after being explained our policy on myWalgreens Rewards. After the customer was advised the purchases were ineligible the customer continued to reach out to customer service for adjustments and compensation for these purchase. At that point the account was brought to the attention of upper management and flagged for breach of the Terms and Conditions of the myWalgreens program.
  4. Customer satisfaction: unknown
  5. Compensation given: n/a
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17786236
  
  I am rejecting this response because: this is a repeat

  of their first response without understanding what I said. Their statements are untrue. Again, my rewards were legitimately earned. If they dont want to unlock my account, I respectfully ask they give me the rewards and they can close my account as i wont do business with them. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed a balance for my prescriptions totaling $150. I went on your website on 5/30 and paid $70 toward some it. Your company fraudulently went ahead and deducted the remaining $80 plus an additional $25 for the next prescription order from my card, on 6/14, without me saving it on file, authorizing it or even going onto the site. This is fraud. It makes no sense. So any merchant which you owe a balance to has the right to go into your account and deduct the funds how they see fit.

  

  Business Response

  Date: 08/30/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-30-2022
  2. Who resolved: ***********
  3. How resolved:  I spoke with *************** today. We will reimburse the unexpected charge and ensure any saved payment is deleted.Due to the complexity of the billing and her prescriptions coming from mail order, we do not have a ton of insight into saved payment information. I will escalate to ensure this is clear and refund the unexpected cost. The patient was satisfied and thankful for the resolution and response.
  4. Customer satisfaction: Yes
  5. Compensation given: Reimbursement
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreen store h store *****. Has a series of issue with employees failing properly handle charging customers correct pricing. Failing to listen properly to charging.The manager of this store displayed poor customer service. She had an attitude pertaining to an incident of mid charge on my credit card. This was a series of incidents within six month span of certain employees going off in tantrums and abandoning their Checkouts over poor in service.i experience multiple issues with 'younger employees' not properly handing out receipts while gossipping at checkout. Failing listen and poor display customer service of charging for wrong things. Manager displayed poor attitude which contribute to poor customer service. Regional management need to contact me. It got so bad after a horrible phone conversation. I decided to file complaint, due to regional management failed respond to Series of of over a series of poor customer service issues at checkout.

  

  Business Response

  Date: 08/31/2022

  Customer just replied to me, he said he reached out to BBB to close the case.
  Thank You,
  ***************** - DM
  
  1. Date resolved: 8/26
  2. Who resolved: ******************
  3. How resolved: The only customer contact information available is email. I did email the customer to apologize for the poor experience. I offered to setup a call to discuss further but have not heard back yet.
  4. Customer satisfaction: waiting to get customers reply
  5. Compensation given: none at this time.
  
  Thank You,
  ***************** - DM

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three 3 Fortnite **** V-Bucks [Digital] card cards and only 1 worked $31."prepaid cards are non-returnable" they say HOWEVER,,,,I contacted the manufacturer who told me this If it has been entered correctly and is still showing as invalid, the card has not been properly activated. You should reach out to the retailer where you have purchased the card to get it activated.