Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  1771 Holton Rd Muskegon, MI 49445-1452

• 

  Walgreens

  1122 44th St SE Kentwood, MI 49508-7506

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  Walgreens

  710 W. Grangeville Blvd. Hanford, CA 93230-2714

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  Walgreens

  320 Park Avenue Worcester, MA 01610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Walgreens,I placed an order number: ************ for pick up in store (*************************************** *****). This morning, I was given 72 hours to pick it up. but later today Walgreens notified me the order had been picked up already. I did NOT pick it up. I contacted **************** several times unsuccessfully:1, I called ************ and was on hold for six minutes. But I got instantly disconnected and asked whether I'd take a survey about "my experience" even though I did not speak to any person on the phone.2, I called ************ again and after a long hold spoke to CSR Eureka and she was rude and did not resolve the issue. I spoke to her "supervisor" and she was rude and unhelpful. They could not tell me the name of the store employee who said my order was still in the store despite being marked as picked up. They were unwilling to call the store for me and get a name that said my order was still there. What do I need customer service for if I'm supposed to call the store myself? I placed the order with walgreens.com, not Walgreens *********************** store. Calling the store doesn't get me a human being on the line -- I always get the automated messages. This is just useless customer service. A waste of time.3, I did online chat with ******* W and she could not help with anything. She couldn't call the store for me. She couldn't process the refund or cancellation. She did not understand what the problem was. She incorrectly suggested I wouldn't be charged if I don't pick up the order. I'm already charged because your system incorrectly thinks I picked up the order. When I asked what she could help for me, she just rudely disconnected the chat. I have been a loyal Walgreens customer for over 10 years. This incident is just unacceptable. I will *** Walgreens in court for my wasted time and emotional stress if Walgreens doesn't make this right. I look forward to hearing from you. Thank you.

  

  Business Response

  Date: 08/12/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-09-2022       
  2. Who resolved: ********
  3. How resolved: Sent the customer an email explaining the above and apologized for the inconvenience they experienced with Walgreens customer service and their recent Same Day Pickup Order. I advised the customer that I refunded the order in full and that the store confirmed they have the order, so she can pick up her order. I also issued the customer an additional $25 in ************************ cash rewards for the inconvenience and in hopes that they will use Walgreens again.
  4. Customer satisfaction: unknown
  5. Compensation given: $25 myWalgreens Cash
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 08/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Wenqin ****

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens called me and convinced me to sign up for some program where they give you all your meds at once. I signed up for it because they promised to save me a trip. Instead I had to go without my medication for two whole days and I couldn't get any help from the individual store or from corporate customer service. They could quite literally kill people and really don't seem to care. Despicable business practices. No idea how they have an A rating on here

  

  Business Response

  Date: 08/12/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-10-2022       
  2. Who resolved: ***************
  3. How resolved: Phone call that showed care and concern for the issue. We also discussed a way forward to ensure a better experience consistently
  4. Customer satisfaction: after understanding the areas we failed to give the patient the best experience possible we aligned on several solutions
  5. Compensation given: $30 in Walgreens Cash Rewards
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Today I filled a prescription for medication at Walgreens (doxycycline monohydrate 50mg, 90 capsules). I checked that I would be supplied with a generic formulation yet was still surprised to be charged $42.85 even after my health insurer had contributed $89.14 (total price $131.99). Before paying for the medication, I double-checked with the salesperson that this was the correct price, and asked her if there was a way to get it any cheaper.Upon returning home I have found that the exact same medication and number of capsules, also in a generic formulation, is available at a $7.50 discount from Walgreens with a coupon from the website GoodRx. It is also available without using my insurance from online pharmacies DiRx for $18.00 or Amazon Prime for $24.00 (both offering free postage).I called the Walgreens store on ************** to ask why they charged me and my insurer $131.99 for a medication that is readily available elsewhere for as little as $18.00, and whether I could return the unopened medication for a refund. I spoke initially to the pharmacist, *****, who said she could not explain the price discrepancy and told me their store policy prohibited the return of any medication. I asked to escalate the complaint and my call was transferred to the store manager, *****, who claimed that "************** law" prohibited the return of any medication. When I asked him to tell me which law this was, he said he did not know and that I should call 1800-WALGREENS. I tried contacting Walgreens via Live Chat and was connected to a Live Agent called ***** T however she did not respond and eventually the system auto-terminated due to inactivity. It offered to email me a transcript of the chat, but at time of writing this has not yet come through.Can you please help me to return the medication for a full refund, and transfer the full original prescription to DiRx or Amazon Prime so that I can fill it there instead?

  

  Business Response

  Date: 08/18/2022

  
  Thank you for contacting our company regarding this complaint. Our Consumer ******************** has sent this case to ********************,District Manager. The following information was provided as resolution details.  
  
  I was able to assist customer with the difference between discount card and actual price, Customer is from ********* and was happy that I spent time discussing different aspects of insurance. The customer was given a ************************** gift card 
  
  ******************** 
  Corporate Consumer Relations 
  200 *************** 
  *********, ** 60015 
  Fax: ************ 

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in ensuring prompt resolution.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens, ************* ******* ** received a prescription refill from my physician on 7/31 for my usual 30 days supply, and I received an automated call that day stating that it was back-ordered. I received an automated prescription status call on 8/3 reminding me that the other prescription placed at the same time by my physician pickup deadline expires on th11th. The automated did not mention anything about the most critical prescription's status. I checked the prescription status using the Walgreens App to check the status, but there was no status available now and the medication refill status showed a quantity of (1). So, someone removed it from the pending fill-out-of-stock status without calling me. So I added it back along with a few other refills, and I called the ******* Pharmacy on 8/7 at 2:04 PM and spoke to a female pharmacist who was not the regular pharmacist on duty. She told me I had to wait until the other usual pharmacist returned on Monday to find out when their shipment arrived because she was unsure. She advised me to call another pharmacy, who informed me that she was visiting helpout. I told her that I was calling to check the status of my medication because someone removed it from pending fill status without talking to me. She told me I would have to call back on Monday the 8th to see when their shipment would come. I stated that it was out of stock for a week, and she told me to call another pharmacist to see if it was in stock and that my physician would have to put the prescription there. I explained that I had reached the ***** before, but the pharmacy technician would not give me in-stock information because of the class of medication. She told me that she could not give that out to me and that the pharmacy would need to call them directly. The visiting pharmacist suggested that I call back when the home pharmacist is back on Monday for when they will get a shipment. I want someone to call me and let me know t status of my medication

  

  Business Response

  Date: 08/09/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/08/2022
  2. Who resolved: DM ***** and SM ******
  3. How resolved: Customer was called to clarify that the medication that she was prescribed was on nationwide backorder and discussed her options. Store Manager was able to call a nearby location to confirm that medication was in stock and reach out to the doctor to have a new script sent to the new location since it could not be transferred due to the class of medication. The patients main concern is that she was not contact proactively regarding the out of stock issue.
  4. Customer satisfaction: Yes customer was very satisfied.
  5. Compensation given: None
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 2nd complaint with the Walgreens Pharmacy Manager ************************* for ******** ******* at ******************. In the past complaint, I was livid when this Pharmacy Manager stated publicly that my son needs to see a psychiatrist. Curious, does she have a Medical Degree qualifying her to make life-altering decisions? She clearly overstepped then. I spoke with the store manager and assumed the issue had been resolved, " he is very nice". Now here we are with another issue "SAME PERSON, SAME ISSUE": I submitted a request to my PCP for an ADHD meds refill 5 days out. This has been the norm each time it has been filled, this 5 day's notice is due to a "known" shortage of this, and other, ADHD medications. But, the manager called or sent a message to my physician stating my Rx request had been "rejected". The reason was "TOO EARLY". Please tell me how this medication was rejected when it can be filled 5 days later. In addition, the 5 day notice provides the pharmacy a chance to order the medication. I need to know the intention behind contacting my PCP. Is this "Contact the **** policy followed for all patients requiring ADHD medication, and, how does the recent Rx refill request differ from all past refill requests dating back months? I have had enough of this Pharmacy Manager interfering with my son's and my medication. By needlessly contacting our doctor this pharmacist intentionally damaged the relationship we have with the physician. If Walgreens cannot resolve this, I will post the issue on each ASD/ADHD/ADD organization's website and make this issue public for every person suffering from our disorder. As for the rest of the staff at this location, "I can't say enough good things about them". The Store Manager is friendly and accommodating, and the Pharmacy staff "aside from the individual named above, "are outstanding. The next time I have an issue with this Pharmistst, I will write directly to the Walgreens CEO. and board of directors.

  

  Business Response

  Date: 08/09/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/08/2022
  2. Who resolved: *****************
  3. How resolved: Patient was called actions were taken to ensure a better customer experience in the future.
  4. Customer satisfaction: Customer was happy around clarification of rejections and is very satisfied with next steps.
  5. Compensation given: None needed
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year, my doctor has prescribed Vyvanse 70 mg, which I understand is a controlled substance. Per my doctor's prescription, I take it every day in the morning. I picked up my last 30 day prescription on 7/06/22 and took one pill as prescribed that day. My doctor **prescribed a 30 day supply for me on 7/28/22 so that it would be ready for a refill on 8/04/22 - from 7/06/22 to 8/04/22 is 30 days as July has 31 days. I was told on 7/03 my prescription would not be filled until 7/06/22, so I called my health insurance company, Florida Blue, and I spoked to a representative from Prime Therapeutics (call reference #DF080322). She called Walgreens and spoke to ****, pharmacy manager, on 7/03/22. She told me **** said the medication would be ordered on 8/04/22 so it would be in stock on 8/05/22 and filled that day - which would still leave me without a morning dose for 8/04 and 8/05 since the orders don't come in until at least 10 am. The prescription was not ready on 8/05/22 and it still not ready now on the morning of 8/07/22. This means I have not had this medication as prescribed for three days so far and as it is not in the store I will not be able to take my morning dose as prescribed on 8/08 either.

  

  Business Response

  Date: 08/12/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-06-2022       
  2. Who resolved: Pharmacy Manager
  3. How resolved: Spoke with Ms ***** I assured her we would make sure to calculate days supply correct moving forward
  4. Customer satisfaction: Yes
  5. Compensation given: none required
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a pkg to Walgreens to return to fed ex and they wouldnt give me a receipt of the return so the bank wont refund me the ***** for the pkg back to areo garden sent emails to them no answer so some one owes me my ***** back tired of this really changed my option of Walgreens this was the *************** ** location and when i went back they had no idea if you dont do it right dont except the packages for return really

  

  Business Response

  Date: 08/13/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/12/2022
  2. Who resolved: *****************
  3. How resolved: called customer left messages never received a call
  4. Customer satisfaction: unknown
  5. Compensation given: none
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 8/3/2022 My 15 year old son walked into our local Walgreens with his birthday money, he wanted to convert the cash into **** format and choose the "master**** scarlet" ***** ****. The purchase price for the **** was $1.95 and I think the cheaper price of the **** itself was why he picked the Master**** ******* over the **** gift **** that he had purchased in the past. The ******* **** will not work (aka not allow him to spend the $150) with out opening a bank account and entering all of his personal information (including SSN). I went to the store to return this **** and they do not allow returns on "any gift ****s." I tried to contact master**** at the website and phone number provided on the ****. I was never able to get a refund or speak to a live person. My son and I have wasted many hours over this. I feel bad for him, he was scammed, but I never thought a well know chain such as walgreens would scam a 15 year old or anyone for that matter. These ****s are stored with all the "gift ****s." I am so disappointed in Walgreens.

  

  Business Response

  Date: 08/13/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/09/2022
  2. Who resolved: SM Rob
  3. How resolved: refunded customer full $150 plus the $1.95 fee; submitted issue to the retail hub as the debit/credit card requires 18+ to apply
  4. Customer satisfaction: customer was not expecting a refund and was greatly appreciative; SM also communicated the additional steps sent to our support office to correct going forward
  5. Compensation given: full refund $150 and $1.95 fee
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22nd-29th. WALGREENS # ***** License Number: *******. I do not want anyone to lose their jobs. I have dsmV properly diagnosed disorders that was done through various hours of testing procedures over many days. I have been taking the same medications and same class of since I was a child. I have years of history, at this pharmacy specifically I might add, of taking medication for my severe ADHD, narcolepsy, major depression, OCD, GAD and panic disorder. I have always typically have had a psychiatrist prescribing these directly. My current psychiatrist is a famous psychiatrist. He is Board Certified by the ****************************************** in Psychiatry, and has served the Board as an examiner in evaluating practicing psychiatrists seeking Board certification. He received the life-time achievement award for advancing the use of technology in psychiatry from the ******************** of ********** in Psychiatry,and is a Clinical Professor of Psychiatry at ****, where he is a supervising Attending Physician in the Mood **** ***************** He has lectured internationally and published in numerous scientific journals. As a leader in new developments in psychiatry, his work has received substantial media coverage including The ******** Times, the ******************** The Today Show, Good Morning America, NPR, and the **** He has been on Oprah for God sakes! ************************************************ IS HIS NAME! To prevent issues with possible reversal of Federal Covid PHE waivers he personally hired an in state psychiatric Nurse practitioner in ******* just for me basically. She works under him he is the one who is providing treatment. The pharmacy is stating in person visit required within last 2 years which is not the law. AT ALL. ALSO THEY EXTENDED THE Federal Covid PHE waivers 7/15/2022. No problems filling ******** (CA) prescriptions but all h*** breaks loose with ** NP. You are breaking florida and Federal law now. ********************* act is paused that cannot be used for excuse.

  

  Business Response

  Date: 08/13/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: Unable to reach ************** via phone - called 3 times. Sent email today, 8/12/22
  2. Who resolved: DM ****
  3. How resolved: I could not reach him by phone, so I sent an email to him.
  I called ************** three times and he did not answer. I left a message, introducing myself and I said that I would call back at a later time. Since I could not reach him by phone, I sent an email to ************** with the information below that is highlighted in red font. Based on the information I received, the pharmacist already explained the rationale to him. According to PDMP for this month, the patient went to another pharmacy and found a pharmacist that would fill his prescription.
  Dear **************;
  I read your concern about your prescription and I wanted to talk with you about the situation. I called your phone and left a message. Since I could not reach you, I am sending an email with the information that I have about your prescription and the decision that was made by the pharmacist.
  The pharmacist decided to refuse to fill this prescription based on the geographical red flag. You live in ****** and the prescribers are from ********** and ***** respectively.
  The pharmacist refused to fill it because the geographic parameters were a clinical red flag and after consultation with the prescriber, in the pharmacist's judgement the evidence was insufficient that a valid patient / physician relationship was present.
  A pharmacist has a duty to make a judgement whether or not to fill a controlled substance prescription based upon their assessment of the patient/prescriber relationship, dose, directions, drug interactions, etc. I do understand your frustration with our pharmacist's decision, but each pharmacist has the duty to refuse to dispense or not dispense based on their judgement.
  From a pharmacy practice perspective at Walgreens, our standard is that this decision should be based on individual therapy circumstances (each patient, physician, prescription situation is unique and should be evaluated individually). Furthermore, the decision should be made after consultation with the prescriber and the patient and that we should make every effort to find a solution for the patient. In this case,the recommended solution would be for the patient to establish a relationship with a local psychiatrist. These steps were followed in this situation.
  Going forward, our pharmacists will continue to evaluate each controlled substance prescription situation individually, consult with prescribers and patients and make the best informed judgements in accordance with legal guidelines and patient safety.
  Regards,
  *********************
  District Manager
  Walgreen Co. *********, **
  4. Customer satisfaction: Probably not satisfied.
  5. Compensation given: n/a.
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** ****** send over to our local Walgreens #***** in ***** **..every month I have the same problem my scripts can't be found or if it is its only the 1 month. Because of this i now need to go to the Dr's every month instead of every other. I'm on disability with a very limited income. I don't see why I'm the one who is going to have to pay for ANOTHER COPAY as well as gas and time when it is your computer system that is the problem...and it seems it's only me that has this problem...why is that...who helps me...its not fair to me as a consumer because this is out of my control. I need someone with computer knowledge to fix this problem for me. I don't have extra funds for extra appointments. I have proof scripts are sent for example July 25th... but when I called to confirm so they could be filled they stated no scripts there. I had to ask my Dr's ****** to resend...and today I had to pay for another appointment for September's medicine when I shouldn't of because 2 months were sent

  

  Business Response

  Date: 08/08/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-08-2022
  2. Who resolved: SM *********
  3. How resolved Spoke with patient; we determined it is not necessarily a Walgreens issue, may be that her doctor is not sending the 2nd prescription. (they send 2 months worth of narcotics at a time). I suggested she check if we got the 2nd rx when she comes in to pick up the first month and then if we do not have it she can call her MD to resend (rather than going back for another visit). I also explained if her MD is requiring a 2nd copay for another visit, that is their policy and not ours. We just need them to resend the Rx. She will also set her appointment further back in the month,closer to the fill date of her script so we fill right away rather than needing to put on file.
  4. Customer satisfaction: satisfied and happy with the call.
  5. Compensation given: None;told her to ask for me if she has any other issues and I can help
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************