Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,370 total complaints in the last 3 years.
689 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Walgreens in ***** (152 and 137) *************) quite literally NEVER answers the phone. Every month, I get the same issue where I use coupons for my medication as it is not covered by my insurance. Every month, I have to spend over two hours trying to reach the place and it is always at least a 30 minute hold time. Regardless of me telling them to place it in the notes for future reference, there is always a delay in my medication. Be it through misleading inventory on the app, or someone not picking up the phone. I have spoken to what seems to be corporate. They take down my information, and I never receive a call. Same goes for social media (direct messages to their help team) HELP I NEED MY MEDICATION AND I NEED TO SPEAK TO SOMEONE!!!!!!! The medication in question leaves its patients prone to withdrawal if a day is skipped,. There have been times where I have been told to wait a few days for them to receive the medication in stock, and it turns out to be over two weeks. This is not safe for patients!!!!
Business Response
Date: 08/30/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 08-19-2022
2. Who resolved: *************** and SM ******
3. How resolved: I reached out to consumer ***********************************, I spoke to **************************************, apologized for all inconvenience. I offered the pharmacy manager to reach out and discuss his therapy. He was satisfied with resolution.He mention all he wants was his monthly medication, that doctor needs to call in. And no further action at this time from consumer requested. The pharmacy manager reach out for therapy.
4. Customer satisfaction: unknown
5. Compensation given: n/a

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Customer Answer
Date: 09/02/2022

Complaint: 17666547

I am rejecting this response because:
The response is false. I received a call from Walgreens as stated. However the pharmacy manager never called me. Ironically enough, I am on the phone right now holding for 20 minutes. There is no resolution yet. Please do not close the case until I speak to the mansger.

Sincerely,

***********************************
Business Response
Date: 09/10/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 09/09/2022
2. Who resolved: SM ******
3. How resolved: *************** spoke to customer about incident , he was happy with speaking with RXM to follow-up on therapy . The Store Manager and Pharmacy manager have tried numerous times to reach patient but no luck. I advised the store manager to follow up with e-mail provided. This is the 2nd email send to ******************** first sent on August 19th with no response. Patient has been called several times without answer.
4. Customer satisfaction: unknown
5. Compensation given: none

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being denied my medications for mental illness TBI PTSD due to a new pharmacist who uses called ID for PHI and hangs up on my doctors and myself and is abrupt rude cruel wont listen and wont allow others to speak Ive been at same pharmacy for 15 years never had an issue and my drs are not happy once address was fixed because I just moved and they all had to match she insisted of withholding my meds until she now gets the treatment plan in which she could have told me Sunday now its wed and my drs have patients and she just has this high and throws out law codes and I dont know how she even got her license and the ********************** manager even is sticking up for her which never should happen and I did what she asked shows my scripts are ready for the text but she said she needs new prescriptions now sent over with new diagnoses and Im about to jump off a bridge or go into withdrawals and I will never ever go to this pharmacy again and being disabled and having my drs change the diagnosis to post concussive headache isnt a diagnosis good enough for her she said it has to say TBI and my dr said that is not a diagnosis code and she again hung up on me and said Im not playing this game with you again how old it she ? Thats what teenagers say Ive never cried this much in my life and Ive never felt this stupid and this mental abuse in my life ever
Business Response
Date: 08/08/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 08-03-2022
2. Who resolved: Pharmacy Mgr Phily
3. How resolved: To meet *** regulations the C2 prescription must have an accurate address for the patient or it cannot be filled. The pharmacy manager has called the MD several times to get a new prescription that meets these guidelines as well as asking the MD to include accurate diagnosis information and the doctor has not gotten back to the pharmacy. We are not withholding any medication only waiting for the doctor to update us with an accurate prescription that meets regulations
4. Customer satisfaction: No (Pending scripts from MDs office)
5. Compensation given: No

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wrong manufacture was given for Losartan prescription which causes allergic reaction with leg swelling. My account is noted referencing both the manufacture's name and pill color. This is not the first time this error was made. I am not able to get anyone to answer phone and consumer relations just transfers me into the same phone que.
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a debit return Of $158.65. The wrong card was swiped for the refund. Refund was out on a credit card no longer active due to lack of payment. The store said they can not help me. I have been calling corporate since 6/25/2022. None has reached out to from corporate. I am still out $158.65 and no one will help. I have been waiting patiently, Ive called every day. And still have not heard from anyone. The store has been Very rude when it comes to this matter. I am wanting my money back. The corporate number transfers me back and forth and does not document the notes. I have to constantly repeat myself when I call. No one seems to care if I get my money back. This is the worst experience. I have lost my job since snd every ***** counts I am the customer and should always be heard.
Business Response
Date: 08/19/2022
The customer was called and emailed. No response from the customer.
****************,

I am the District Manager for Walgreens in ***********. I received an email with an issue you had at a store. Please give me a call at ************ so we can discuss the store and what happened.

Kind Regards,

***********************

District Manager, Pharmacy and Retail Operations

************ West
Walgreen Co. *********************************************************. 32809
Telephone ************
Customer Answer
Date: 08/29/2022

Complaint: 17660376

I am rejecting this response because: I have reached out several times and have not heard back or from anyone at all I need my $158

Sincerely,

*****************************
Business Response
Date: 08/30/2022
1. Date and who resolved: I called the number again today 8/30/22 since ******, DM is on PTO

2. How resolved: Spoke to the customers. He claims he accidently swiped the wrong card and the money has already gone to the bank account. Walgreens has already paid back the money that was owed to him. However, he doesn't like that the bank will not allow him to use the funds as he wanted. I apologized for that but assured him that we as Walgreens have done our part of the refund and has no other funds to give or change the routing of funds that were given to a card he swiped.

3. Customer satisfaction: The customer is going through a difficult time financially and is upset that he accidently swiped the wrong card and the bank will not allow him to use the funds. I apologized for this.

5. Compensation given: None

Sincerely,
****

*****************************, Pharm.D.
Walgreen Co. | 7003 ****************************************************. 32809
Mobile ************
Member of Walgreens Boots Alliance
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am a diabetic patient and I have had so many problems with this Walgreens . They play around with sending your pior authorizations through with my insurance company. I have been waiting since June 29th for my insulin. I have called my insurance company they stated walgreen havent sent in a pior authorization since April 22,2022 . This is very unethical in so many aspects. I keep calling Walgreens they keep telling me its my doctor its them she has did three. Walgreens need to face some type of punishment for not handling business the right way. You dont play with people medication this is how I live. Im going to call contact 6 I really dont understand this matter. Please help
Business Response
Date: 08/08/2022
Can you please provide us with the store location that you are speaking of.

Thanks,

Nakedra
Executive Response Specialist
Customer Answer
Date: 08/09/2022
Good evening
the Walgreens that I am referring to is located at **************************************************************************************** . Between Walgreens and the state insurance playing with my diabetes medicine is very sadden. At one point I couldnt even get my insulin due there power went out . Its always something this is how I live things need to get better or lawsuits will be headed Walgreens way. This is not how you treat customers at all.
Initial Complaint
Date:08/02/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 18th 2022 I placed an order to ship to my severely handicapped son for some vitamins . Total was $100.74 paid thru PayPal on that same date. I never received a confirmation order number and the box was not received. So I called the Walgreens customer service and was told to reorder because the order DID NOT GO THROUGH.At that time they assured me my PayPal would be credited for the $100.74 and it would be for sure..they had absolutely NO RECORD OF MY ORDER. I explained to them that I could not pay twice because I am just too poor. The customer service told me I definitely will NOT BE CHARGED TWICE. So on July 21st 2022 I again placed an order ogo to my son. Again Ichecked my email and did not have a confirmation number..just like the last time . At this point I still never had a refund from the FIRST ORDER but I was again told..ON A RECORDED LINE neither order was received. I did get a refund for the second order on PayPal from Walgreens but not the first and I called back and was told. Refund is on the way...on a recorded line. At this point I had still $100.74 taken out of my bank but no order to be found on WALGREENS END..I was told. So I filed a dispute at PayPal just to be sure I could get my money because this WAS NOT MY FAULT. I CALLED back in and was assigned a case number ******** at Walgreens. Again I was told this is a terrible thing for you to go thru and rest assured you will not be charged because we have NO ORDER NUMBERS. SO A THIRD TIME..I ORDERED. This time I used a master card by phone.. I told the girl I cannot have ****** tied up on my account and was assured again I would get the $100.74 back regardless..no matter what... I said ok but I cannot order unless I get a it back...So no be orders a were to be coming send to the according to WALGREENS BECAUSE only the credit card order WAS RECEIVED and I have no order number or confirmation for ANY OTHER ORDER. **** IS WALGREENS MESS UP..NOT MINE
Business Response
Date: 08/14/2022
Thank you for contacting our company regarding this complaint. Our Consumer ******************** has sent this case to ******************, Ecomm Issue Resolver. The following information was provided as resolution details.

Refund provided of $100.74 via PayPal. informed the customer that when disputes are initiated, CSR is unable to assist which is what happened on original case and when customer became frustrated. She was unable to provide order details and PayPal team was having a hard time retrieving her order. She placed the order on her PayPal but shipping to her son's house, so it was very hard to locate the order.

P&R Informed ** that they will manually refund to de-escalate issue.

********************
Corporate Consumer Relations
200 ***************
*********, ** 60015
Fax: ************
Customer Answer
Date: 08/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The walgreens pharmacy in ******* ** is absolutely and unacceptable way to run a business much less a pharmacy to where people are dependent on getting medications that could be harmful if not filled in time. This pharmacy doesn't even have 2 stars on ****** reviews and I am not sure why nothing is being done about this. They close the pharmacy 5 or more hours early with no notice to anyone so anybody sending important prescriptions during those normal hours expecting to be helped will have to make the drive how ever far it is from them to find out they won't be getting their medication. It was 30 min for me and my wife and the the store employee just seemed annoyed to even tell us that they were closed for the rest of the day with no explanation. The next day I called at 9 am and spoke to a pharmacist about filling a prescription I don't have insurance and the lady asked me because my meds were $300 but with the goodrx discount it goes down to around $24 I've been using this for the same medication at the walgreens in ****** ***** for years no issue. I recently moved to this being the closest location and it's not a good thing. Anyways the lady put in the discount and confirmed it was down to $22 and that ny wife could head that way. Well my wife called me an hour later saying they told her it wad $22 then changed it back to $300 because they don't accept discount cards for controlled substances even though I called ahead of time and even though my wife explained I've been going to walgreens for years with the same discount and same medication and never had an issue and my wife told me they cut her off and said we'll we don't do discounts on controlled substances at this location and she spoke to the manager to no help and even asked to have it transferred to another walgreens to no help which was the least of the issues. They are completely rude and putting people's life in harm by the lack of care and attention to getting medication filled and being open normal
Business Response
Date: 08/16/2022
The customer was contacted and I apologized for the location closing early without warning; as that only happens in emergency situations. He understood and described the conversation with the staff the next day. He was told that accepting coupons for controlled medications was left up to the pharmacist discretion by the ****** location and again understood. He wishes they would have told him that prior to driving to the ******* location. I apologized and offered to send the customer a gift card for inconvenience for gas and he accepted. I also informed him that I would clarify with my Healthcare Supervisor if the medication in question should be removed from the list of drugs that we do not accept coupons for. I will reach back out to the customer tomorrow with clarification on if he will be able to fill his scripts in ******* with his coupon card in the future.

********************************** on 08/15/2022 at 6:52 PM
Customer Answer
Date: 08/16/2022
*** did reach out to me yesterday regarding all the issues. It seems like a staffing shortage is the principle problem. The ones who do work there are short handed I can assume and have a lot more stress put on them. The discount card being left to the discretion of the pharmacist was never anything I had a problem with other then me calling ahead of time and verifying the medication and the discount card and confirming the price while also asking if my wife with two babies should load up the kids and drive 30 minutes there. Just so she could be met with frustrated employees and the opposite of what I called ahead of time to confirm. The lady I spoke to on the phone prior to sending my wife was more than polite and helpful, I'm thinking she didn't know about the discount cards and when my wife got there to fill it the pharmacist realized the medication and the discount and denied it. I feel like this could've been handled way better, the lack of care from the ones in charge that day from their actions and the way they explained their reasoning was unprofessional and a very unpleasant experience. I do believe people have bad days and this location is undera tremendous amount of pressure and stress as well. I'm happy with the results
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This pharmacy does not hav staff. It randomly closes on and off without notification. They do not obtain RX from Drs they ask me to do it. The Drs want the pharmacy to put in renewal request. I have to juggle between Orange and ******* ** pharmacys to get meds because they both keep closing down. Now I am being asked to pay double for a prescription: Orange pharmacy was closed, I went to *******. They could only fill 1/3 of the *** They charged full cost and told me to come back to pick up rest. Now ******* is closed and Orange wants to charge me full price AGAIN. I understand the difficulty but they need to permanently close ******* or Orange so people can get their *** Either that or the 2 pharmacys need to work together. Im sorry but when my job is this busy I dont take lunch let alone an hour lunch. People need to learn what it means to WORK. Not try and figure out how to do least ant work.
Business Response
Date: 08/08/2022
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 08-08-2022
2. Who resolved: *************
3. How resolved: Customer contacted over the phone. Called customer and apologized for the pharmacy closures. Explained to customer our current state with pharmacy shortages and how we are actively recruiting/hiring in order to minimize pharmacy closures.Also spoke with both locations on how to proper communicate with patients when we are having to close and to ensure they give patients different options on how to pick up their medications.
4. Customer satisfaction: Customer was satisfied with explanation and receiving a phone call back. Customer has my contact information if she encounters any more problems in the future.
5. Compensation given: No compensation necessary. Customer was not requesting any additional compensation.

If you have any questions please do not hesitate to contact me.

Thank you,

**************
Executive Response Specialist
*************************************************** 85286
Fax: ************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/01/2022 I purchased 4 bags of diapers with OTC benefits card but then I realized I had diapers left and also I had grabbed a smaller size plus notice diapers are cheaper at ******* so I asked the cashier lady ******** to please issue me a refund and since I had an issue before where Walgreens pharmacy wasn't able to return the otc benefits back to otc card, I explained to ******** that what the previous cashier did was, she return me the payment in cash since she wasn't able to process the charged benefits back to the card. I end filing a complaint with the police because the managers refused to return my benefits not even as a store credit, I have video of all this that I am uploading to ******* if no one cares to take care of the situation.Can be reach at ************ or by email at *********************** or *********************** or *************************
Business Response
Date: 08/29/2022
I called and spoke with the customer. I came back from pto yesterday and was in an all day meeting, so I couldn't get to this matter until yesterday evening. I called and left her a message yesterday, and she called me about 11am today.

Customer explained the situation as the *** already gave me a summary of a potential issue I may hear of last week. Customer wants to purchase using *** United Healthcare Card, then return it for cash. The store was going to provide the store credit, in which the register prompts to do so. The only way she can get cash is if the product is defective. Apparently, someone somewhere else has done it for her, so it infuriated her. She dialed 911 claiming the store is stealing. The police officer arrives and the officer told her to leave stating "the store should have called the police on you."

I still attempted to find resolution, but given that the item is through a 3rd party benefit contracted program, we cannot compensate the customer after UHC provided the payment. This is considered fraud. I sought guidance from my HCS and he agreed. I just called the customer back to explain that we can still provide the refund via store credit to remain within the proper guidelines of the *** program.

The customer said okay. We are in a weird spot as it is unethical to reward compensation within a contracted 3rd party plan. One thing that she fails to understand is that the store was offering the refund as store credit from the beginning. She made a huge scene when she couldn't get cash.

*****************************
District Manager of Pharmacy and Retail Operations
Walgreen Co.
7003 *************. #***
*******, ******* 32771
Telephone ************ | Mobile ************
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB I purchased a $300 **************** gift card to use this week as my nephews just landed into town and for me it seems like a safer alternative so I am not tempted to pull out cash from my atm cards So today I go to activate this card so i can pay $1.16 at ********* for a dollar drink and it says its declined I was like no worries I call Amex and they say I used the card at Target and to call Target at ************** in Palm or Pos River ** no phone given only Merch ID ********* I purchased my card in one of the most ghetto stores here in ********* Walgreens # ***** It would not surprise me if the clerk or someone in the store took pictures of my receipt or the electronic card activation number that was given to me. Either way I don't think it is fair for me to have to go pick a fight with Target when the issue is clearly between Walgreens and **************** they should not be selling used cards that have been used by someone else. so please accept my formal complaint and help me get my $306.95 back from both this fraudulent unethical companies
Customer Answer
Date: 08/08/2022

Complaint: 17656338

I am rejecting this response because: I had send the forms

Sincerely,

***************************
Business Response
Date: 08/11/2022
1. 8/10/22
2. *********************
3. Customer was directed to the fraud communication line to assist in recovering the funds. The Store Manager is working with the customer to assist in these matters but the customer has a voicemail inbox that is full. We are also communicating through email for status updates and to resolve the situation
4. Partial at the moment. The recovery process is still in progress
5. None at the moment, we are working to assist in recovering the funds.

Thanks

*******************************
District Manager, ***************
Customer Answer
Date: 08/12/2022

Complaint: 17656338

I am rejecting this response because: I did speak to **** the store manager who was very kind
I was given a phone number to call that rude lady refused to help as she said all claims must be file by store manager
I seen an email from **** but I lost it and can't find it

This gift card has turned into nightmare

Sincerely,

***************************
Business Response
Date: 08/26/2022
Hello,
We have continued to reach out to this customer but have had challenges with this. The customer has had issues with their phone and email account and communication has been challenging. We have provided multiple resources to assist and have continued to have issues. The customer has not been responding to our communications to see how we can further assist.

Thanks

*******************************
District Manager, ***************
Customer Answer
Date: 08/29/2022

Complaint: 17656338

I am rejecting this response because: I spoke to **** the store manager several times I do not need to talk to them all they need to do is provide me with the card i purchased with the money I gave them.
send it to ***********************;
3570 ***************** # ***
*********, ** 89103

I am not asking for anything but what is fair having a worthless chat only to get upset at them for finger pointing is worthless

Please bring my matter up to arbitration since they are a member and that is the course of action

Sincerely,

***************************

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