Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Walgreens

  9520 Fields Ertel Road Loveland, OH 45140

• 

  Walgreens

  6355 Dixie Highway Fairfield, OH 45014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 200 **** gift from the store and when I went home to activate it the card had already been activated. I tried calling and complaining and was told there are no refunds and to follow up with ****. I contacted **** and they told me that the card was duplicated. Which would be Walgreens fault. I then contacted Walgreens again and filed a complaint with the gift card department and was told that there are no refunds again.

  

  Business Response

  Date: 07/30/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-25-2022
  2. Who resolved: GiftCard Team  
  3. How resolved: **** $200 card was successfully activated on 7/22/22 at location ****. If the customer would like to further investigate the status of their card, they should contact **** customer support. Gift cards cannot be used until successfully activated.Walgreens policy is no refunds or exchanges on gift cards.
  4. Customer satisfaction: unknown         
  5. Compensation given: n/a
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pharmacy suddenly closed on July 22, 2022. I had one restricted medication to be filled that same day. No information or recourse provided. July 23, **********************************************Abandoned by a pharmacy? Yes. Are there no other pharmacists available to open pharmacy? Total and final Walgreens decision was do nothing, say nothing.I need medication but it is locked into this one pharmacy by law. Walgreens provided no additional assistance besides my doctor trying to fix problem with new prescription to another Walgreens pharmacy. I do not know if doctor can even call in a second prescription for a restricted medication. It closed on a Friday and my doctor won't even get the message until Monday.They are still closed with no info on why or when I can get my medication. I'm forced to suffer without it because they can't reopen this pharmacy with new or existing employees. This is second time they've closed without asking or notifying customers. They have a responsibility to provide optional assistance to medical patients needs. They are too big and too irresponsible to even let me know when or why they can not fix this.

  

  Business Response

  Date: 08/02/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/01/2022
  2. Who resolved: MGR ********
  3. How resolved: Called the customer and spoke with them regarding the why for the store closure
  4. Customer satisfaction: Yes       
  5. Compensation given: No 
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having nothing but problems with my local Walgreens pharmacy. The staff at this location do not like working there. They all have attitudes and love to ignore customers. I have been tired of waiting hours in the drive thru to get my prescriptions so I called to get them delivered. I was told that would not be a problem. That was last Thursday and its now Monday. Ive checked the ***** tracking and the package has not even been picked up yet. I dont have any medications left and this is heart medications. This is not right! Im disabled and now Im forced to go without medicine. I will just die like they want me to do then.

  

  Business Response

  Date: 07/29/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-26-2022
  2. Who resolved: ********************
  3. How resolved: Called and left a third voice mail with script delivery update
  4. Customer satisfaction: Waiting on call back. Medication was delivered today at 09:03 am via FedEx
  5. Compensation given: no
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17618369
  
  I am rejecting this response because:This complaint is much more then just not getting my prescriptions in time.  Its about your drive thru times to pick up which is around 30 min wait due to covid ********************** drive thru.  Also your online option to have it delivered never works.  I have all my info on the app such as a debit card but still I cannot get any of my medications sent via your app.  So I had to call and this is why it took days to get my medications.  Due to not having my heart medications I had dizzy spells and fell and broke my foot.  I do believe Walgreens is negligent in this case. My doctors are going to submit this documents to ******** for review of negligence due to a delay in medications and being lied to by Walgreens staff over the phone.  So no I dont except your sorry excuse for an apology to a customer!  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/08/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08-08-2022
  2. Who resolved: DM ****** and *************
  3. How resolved: Myself as well as the *************, have reached out to him multiple times. I left a VM again this morning.
  4. Customer satisfaction: No response from customer
  5. Compensation given: No
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into the pharmacy to inquire about a medication that my doctor had sent in. I then had to ask another question in regards to the question I initially asked and the pharmacy tech begin getting impatient with me, I asked her to clarify what she had said and she became very snarky and attitude with me. When I went to ask her a final question instead of answering the question she hung up the phone on me. When I called back the same representative answered the phone and I told her that I wasnt done asking the question and when I did ask her the question she told me she thought the previous conversation was finished and thats why she hung up I asked her for her name because I found this attitude to be very disrespectful and she said that she was done with this and she hung up on me again. The problem is that this is my health and medication and now I do not have a remedy and I dont know where my prescription is and I cant get anybody on the phone except for her, When I called to speak to a manager I was placed on hold and have not been able to speak to anybody yet. The walgreens is located atWalgreens Drug Store at ************************************************************************, ************

  

  Business Response

  Date: 07/29/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-25-2022
  2. Who resolved: *****, Pharmacy Manager
  3. How resolved: Pharmacy explained the reason behind the *** fail (pharmacy hopping, telehealth physician from **********. Patient with ******* address getting filled in *********************, among other red flags). Pharmacist contact telehealth physician to inform also.
  4. Customer satisfaction: Customer appreciated the call from the *** to clarify
  5. Compensation given: none
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concern is for the Walgreens store on *************** in ************, *******. The address did not populate in this database. The complain is on behalf of me, 88 years old white female whereby Walgreens is not providin. Periodically throughout the week of July 18th - July 23rd attempts were made to pick up prescriptions. However, there repeatedly seemed to be an issue whereby the pharmacy was unable or unwilling to assist and check me out. Example, the pharmacist was busy on the phone, giving a shot, etc. On Saturday, July 23rd, around dusk, the final attempt, there was a sign on the window saying ******************** As I was parked with my ride in the curbside parking spot, I called the pharmacy [hone number in hopes of getting an outside, curside delivery. No answer from the pharmacy after 44 minutes. Consequently, I went home. I called again and asked for the store manager. I was told the manager was not there. I asked for the pharmacy manager. I was told she was not there. I asked the manager and/or pharmacy manager to call me in the morning upon arrival. I did not receive a phone call so I called the pharmacy. I did speak with the extrememly rude pharmacy manager who told me "Nothing she should do". Told me, I'd just have to come when they were available. In addition, I learned that somehow overnight the drive through window was working again. Unfortunately, I have exhausted my ability and rides to get my medications. Walgreens is prohibiting me from accessing my medical treatments. I am concerned about how many other non-drivers you are prohibiting from accessing their medications. ************************* lives ONE block from the Walgreens on ***************, is a non driver and has paid several drivers to drive her to the pharmacy, She presents with a disabiltiy. If you have further questions you can contact ************************* or our *** disabilities advocate, ******************

  

  Business Response

  Date: 07/26/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved:  07-25-2022
  2. Who resolved: DM *****
  3. How resolved:  I called ***************** and was able to discuss the opportunities that were experienced by the patient. She explained her concern on the patient missing therapy. I was able to identify days and time that the patient visit the Pharmacy to address the *** behaviors and accountability. The patient did pick up her medications. I reviewed with the advocate the option of Delivery as well as the express pay, but she was not interested due to some previous experiences. To make sure we are addressing any concerns and delivering the best experience to the patients the Store Manager is working on following up with her on a weekly basis. I will also follow up with the Store Manager and see how he is building trust with these patients and outcome of conversations.
  4. Customer satisfaction: Yes
  5. Compensation given: No
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

  Customer Answer

  Date: 07/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/24/2022 I went to Walgreens at *********************************************. I went to park in the parking space directly across from their entrance and the left front side of my car fell into a huge hole. The whole was no visible pulling in, it just drops off into a whole. It was so big, I could barely pull my car out of it. I went an told the cashier that and she basically said nothing. I contacted the manager, but was told he would call me back because he wasnt in. So I sent a complaint in online for Walgreens customer service. Contacted them because I received no response and was told they couldnt find my complaint but they will make one and give me the case number ********. I received a call back from the store manager and he apologized and said he has placed a cone in the parking spot and has opened a ticket to get it fixed. About a week later I contacted Walgreens customer service because I still havent heard back after they said someone would contact me in 1-2 business days. They said the case us being worked on someone will call you. Waited about a week still nothing. Called and they indicated it was transferred to in store liability to contact the store to see if they have an update. I called and was told the manager would called me back, the next day he called and said he hasnt even received a called regarding this from them and has no idea about updates and to wait a few days and call back customer service. I called customer service again and they said they couldnt figure out where I needed to go so I needed to call back earlier another day. I let them know it has been almost 30 days with no response and I have not received any acknowledgement or updates regarding this case and to take my number and have the correct department contact me. Still nothing.

  

  Business Response

  Date: 08/09/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 08/08/2022
  2. Who resolved: SM *****
  3. How resolved: ***** took all her estimates and pictures and opened a insurance claim with Sedgwick. He also apologized for the delay.
  4. Customer satisfaction: ******** was satisfied and happy to move the issue along.
  5. Compensation given: Compensation will be given by the Insurance Company Sedgwick.
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I telephoned Walgreens in ******** ** on July 18 or 19 to make an appointment for a Covid booster. The automatic "press this number" options didn't work and a man came on the line. I made an appointment for a booster for 10AM July 20th. The man asked for my date of birth and name and took my information and confirmed that I had an appointment for a Covid booster. Today I went for the scheduled Covid booster and they said I had no appointment, and that they didn't take appointments over the phone. I am VERY concerned that I gave my information to someone other than a Walgreens employee.

  

  Business Response

  Date: 07/29/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: Tried reaching out to 7/25 and 7/26
  2. Who resolved: Store Manager, ******
  3. How resolved: N/A
  4. Customer satisfaction: Could not reach customer
  5. Compensation given: N/A
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an order for ******** body washes and a few other things last night. My order number was ************. It showed online that there was a $4 myrewards when you buy 2 and it showed that I was supposed to get over $4 in rewards under the estimated earnings while I had pick ** in store selected. I completed the order picked the order up and did not get my points. When I reached out to customer service they said my items weren't eligible because it was pick up and not shipped and that the "estimate was just that an estimate." I still can't find anywhere on the website that would show that I am not supposed to get the rewards. Its really deceptive and there should be some kind of thing on the order screen saying pick up orders don't qualify. I would like my $4 in rewards and compensation for my time what ever that is worth.

  

  Business Response

  Date: 07/29/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-25-2022
  2. Who resolved: Store Manager
  3. How resolved: the Store Manager from store **** reached out to the customer to apologize multiple times and then left a message.
  The store provided compensation in the form of adding the requested $4 to the customers Balance Reward account.
  4. Customer satisfaction: unknown
  5. Compensation given: $4 myWalgreens Cash added to customer account
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *************************************************** 85286
  Fax: ************
  

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17592104
  
  I am rejecting this response because:you did nothing to actually fix the problem with misleading advertising on your website. Plus you made a random store that had nothing to do with the issue Ive never even shopped in that store try to resolve the issue. I dont care about the points I care that your advertising is confusing and your online customer service reps basically say that its not there problem. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/07/2022

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  1. Date resolved: 07-25-2022
  2. Who resolved: Store Manager
  3. How resolved: the Store Manager from store **** reached out to the customer to apologize multiple times and then left a message.
  The store provided compensation in the form of adding the requested $4 to the customers Balance Reward account.
  4. Customer satisfaction: unknown
  5. Compensation given: $4 myWalgreens Cash added to customer account
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  **************
  Executive Response Specialist
  2225 **********
  ********, ** 85286
  Fax: ************

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Walgreens ******** ************************************************************************************ ************** to refill my metformin prescription. I was told it was too earlier for a refill. I ran out of the medication two days ago and contacted the pharmacy today. Once again, told it was too early for the refill. I have been getting my medications at this store for years. My metformin is always a 90 day supply. Because I did not receive the correct amount on my last refill, I was forced to purchase 40 ills to get me to the insurance date. Cost of this prescription was $29.99. I am able to pay for this; however, others may not be able. I did not receive a 90 day supply on my last order and therefore am requesting a refund of the $29.99. No one in the store was able to make this happen. Poor management and training on the part of this staff.

  

  Business Response

  Date: 07/26/2022

  7/22/2022 11:03 AM
  1. Date resolved: 7/21/2022
  2. Who resolved: Store manager *********************** and PIC *********************
  3. How resolved: SM and PIC reached out to customer to resolve. Looking into records, it appears the patient had last received a refill in May, and should have enough to cover until August. We are assuming the metformin was in 2 bottles, and patient cannot locate 2nd bottle. RPH submitted a 'lost medication override' to the insurance, to get him his medication. Store will refund cash out of pocket and absorb cost for new refill. Store manager and pharmacists have left a couple of messages for this patient, but they have not returned calls,
  4. Customer satisfaction: Waiting to hear back from the patient.
  Let 2 messages on 7/21 and another message on 7/22
  5. Compensation given: Store will be refunding original amount paid out of pocket to cover the costs associated with this incident

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a script for a 90 day supply of a medication I have been taking for years. I was *******ed by the automated system that my script was ready, so I picked it up on July 2, 2022. At the time of pick up I was given a partial order 30 pills of the 180 I was due; this is not unusual as it has happened many times before. A week later I receive a call from the automated system that my insurance has denied my "refill", so I call Walgreens to find out what the issue is and they are explaining to me it is too soon for my refill, I explain it is not a refill but the balance I am due. I got nowhere with walgreens so I *******ed my insurance who told me Walgreens processed my partial as a 15 day script, not as a partial and that is why I cannot get my medication. This is a controlled substance, so after getting a script for a three month supply, I cannot go back to my doctor 2 weeks later and ask for more. The is the solution the folks at Walgreens want, instead of fixing their s**** up, they want to take the easy way out by having the doctor produce another script. The Walgreen associates can see the script has 150 pills still due but they say because someone "closed out the script," there is nothing they can do. Now they are telling me I have to have my doctor ******* them, which they tried and after a 45 minute hold, they were disconnected. Here is my problem: my doctors office does not have to do anything for them, does not need to call them and legally, does not need to issue another script for this controlled substance. Walgreens on the other hand filled a partial script then closed out the script... Walgreens made some sort of mistake here and instead of owning it and getting me my medication, they are expecting to get out the easy way by taking no responsibility and pressuring the doctor to write another script. Meanwhile, I have run out of medication.

  

  Business Response

  Date: 07/25/2022

  
  
  1. Date resolved: 7/21/22
  2. Who resolved: The Store Manager ***********************
  3. How resolved: Customer came in and resolved the issue with his partial file prescription. Customer was able to get the remaining medication.
  4. Customer satisfaction: Yes
  5. Compensation given: No Compensation

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, while I accept the resolution, I do not except how we got to this point. ****** who handled the complaint in person at the location, was apologetic and promptly took care of the issue but after weeks of making complaints, she told me she had only learned of the issue that day. The idea that someone can be denied medication, and have to struggle without it is unacceptable and the idea that the pharmacy manager only learned of it after weeks of complaints and finally a filing with the BBB tells me and the rest of the world that something is seriously wrong with the system at Walgreens. It's alarming and even moreso that the Corporation itself has never addressed any of it's shortcomings, now or previous. This last time has finally pushed me to find another pharmacy, if they are unable to address their issues and customers and work to get better, I will find someone else I can depend on. Yes, ***** took care of me promptly after the corporation put her in a terrible position, it's no wonder the pharmacists are quitting.

  
  Sincerely,
  
  *********************************