Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
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  Duane Reade

  440 Ninth Avenue New York, NY 10001

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  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

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  Walgreens

  6204 Montgomery Road Cincinnati, OH 45213

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  Walgreen's

  1160 E Dayton Yellow Springs Rd Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am standing in line for at least the fifth time and its the same thing. They have lots of people working at the back but one cashier. The two people infront of me took an average of 10 minutes to get their prescriptions filled. We just dont have time to keep standing around like this. They need to have more than one cashier at a time. Its beyond ridiculous.

  

  Business Response

  Date: 06/01/2025

  Thank you for reaching out to us in regards to this complaint, however we did not receive enough information to proceed with the investigation. Please have the customer provide us with the full address to the Walgreens in question. 

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, The Walgreens in question is the one on South Broadway and  ***** in ***** *****. It is so bad that I have now transferred all my mother's medications elsewhere
  
  **** *****

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please find the letter that I wrote to Walgreens. I called a couple of days after writing the corporate office as well as sending a copy of the letter to the **************** They opened the complaint and gave me the Case number ********. She said someone would call me within a couple of days. No one did. I called on 29 April and spoke to a Mariella. She said that the issue had been resolved. I said that it had not. She told me someone would reopen the case and someone would be in touch with me. No one was. I called again but did not take down the name or number but was told that they were still looking into it. Then on 23 May 2025 I called again and spoke to ****, who said that it was still under review. I told her that I would at least like someone to call me about this and she said that someone would. they still have not. This is why I am filing this now because according to Walgreen policy you have to return things within 30 days and 30 days have now passed. I hope you can help. I think that they should stand by their published return policy and have more polite managerial staff. I would like my money back as well as an apology from the business.

  

  Business Response

  Date: 06/10/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/10/2025
  2. Who resolved: District Manager, Charity R.
  3. How resolved: Store Manager called the customer and apologized. The customer can return the dress at ********************** location 7936.  
  4. Customer satisfaction: Yes
  5. Compensation given: N/A
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card last year 2024. This was a amazon gift card. In december of last year. I opened the gift card and removed the sticker and the last 4/5 numbers were scratched off. So i couldnt use the card. I called ****** and they stated the gift card had already been used and that there was nothing they can do. I called walgreens and they did confirm on the call that this has been happening as fraudsters are taking the numbers and waiting for activation to use them and they are aware and to call there customer service for resolution. ********************** then asked for my receipt which i used my rewards number for purchase they were able to find my original receipt they stated i would receive my $100 back. Now after several months went back they are now saying the gift card was activated correctly at the time of purchase so there is nothing they can do. ****** is unwilling to work or resolve the issue and stated the gift card was used the day i purchased it and as this was purchased through *** i feel that they are responsible. They are not willing to give me my funds back or has not responded by email once i asked for management

  

  Business Response

  Date: 05/30/2025

  Walgreens have confirmed that the gift card(s) provided was successfully activated at sale. If the customer would like to check the status of their gift card or is having redemption issues, they will need to contact the partner directly for further assistance.

  Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens ************************************* is absolutely horrendous. I am going on day FOUR with no medication because of them. First off, it was out of stock per usual so today they finally have it and some lady named ***** working the drive though couldnt get it ready in time and asked me to go wait in the parking lot in which I cannot due to getting a child off the bus. I asked her if I can just wait there while they fill it and she got very snippy and said not while youre sitting in my drive through This is completely unacceptable and this is NOT the first run around with this pharmacy, if they cannot fill peoples prescriptions on time they need to be shut down. This will also be reported to the insurance company as this behavior is completely unacceptable. I am now driving ****************************************** hopes its ready. 

  Customer Answer

  Date: 05/30/2025

  Attached 

  

  Business Response

  Date: 06/02/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  6/2/2025
  2. Who resolved:  ******* *., District Manager
  3. How resolved:  Discussed with patient plans to coach and address.
  4. Customer satisfaction:  Yes
  5. Compensation given:  No
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I started trying to get a prescription filled at Walgreens in *********. The location at ****** and *****. It started with the **************** and asked them to transfer my other meds from another pharmacy and offered my insurance card. The woman was rude and said they didn't take card information on the phone.A week later I called back to see why I hadn't gotten a alert that they were filled. Well they were NEVER transferred. There was only the one my doctor had called in. Which they Pharmacists said she didn't have and had to order it! Here we are a month later and I still haven't been able to get it filled. It's a controlled substance so I can't have it transferred. When I called again **************** said two days. Well two days later I called to see before heading up there and it's not filled or even noted to be filled. So the Pharmacist goes and checks and said one hour. Then 20 minutes later calls and says the medicine is going to expire in two days and she can't fill it, but states she can call pharmacy 30 minutes away. This is ridiculous if its going to expire then that means you had it all along!! I really believe this is racism! No company could be this incompetent! We all know the "new climate in ******* is hate White people" the only white person I talked to was the Pharmacist today. The rest where black with a serious attitude. Is Walgreens a pharmacy or are they here to fill some woke agenda? I have never experienced such unprofessionalism. I may even contact a lawyer, or start protesting Walgreens on social media. I want to be able to get my medicine without being descriminated against!

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/2/25
  2. Who resolved: ***** *. Healthcare Supervisor
  3. How resolved: Healthcare Supervisor made contact with the customer, and she is working with District Manager ***** R and *********** services, since the customer expressed concerns with *********** service Pharmacist, and issues at 2 stores.
  4. Customer satisfaction: Customer was not interested in resolution, stating she has already transferred her medication, and does not want any additional follow up.
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  ****************************************************************************
  Fax: ************
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a candy on 05/28/25 that was expired since January

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  
  
  
  1. Date resolved: District Manager called left message 5/30/25, called left message and emailed 6/2/25
  2. Who resolved: ****** *. District Manager
  3. How resolved: District Manager ensured department was checked and all expired product was pulled from shelf. Store Manager checked for outdated in candy department and removed any expired.
  4. Customer satisfaction: Unknown. No response from customer. District Manager has called and emailed customer regarding concern. ********************** Manager has also called and left messages for customer. At this point customer has not returned our call or replied to email.
  5. Compensation given: District Manager will offer $20 Walgreens Gift Card / refund
  
  
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The pharmacy is awful and full of rude, condescending and disrespectful people. You call and they put you on hold continuously and never answer, you wait in line at the pharmacy for over an hour, when your ** says its ready its not. I had a ** called in by my doctor on THURSDAY MAY 22- I still dont have it, I had to wake up at 5am YESTERDAY TO CALL to see whats going on. I got the rudest man who was absolutely no help. My app said the ** WAS ready, after waiting 30min in line I am met with the most incompetent man who apparently was the pharmacist- Walgreens should really reasses these employees. He legit canceled the ** in front of me and said it was transferred out. UM WHAT?! I definitely crashed out on him because that place is AWFUL. Idk how they run it but it needs a whole overhaul and training asap.

  

  Business Response

  Date: 05/30/2025

  Walgreens location, please

  Customer Answer

  Date: 05/30/2025

  Hello! The address of the Walgreens is *****************************************

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/04/2025
  2. Who resolved: District Manager, ***** *.
  3. How resolved: Spoke to patient and committed to follow up with the store leadership around the opportunities she brought to my attention.
  4. Customer satisfaction: She was satisfied with the call back and the course of action.
  5. Compensation given: N/A
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 06/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My step son has been out of his dexcom sensors for over two weeks. I have called 4 times since. 5/16/25. On the first call I was told the sensors would be ordered. It wasnt until the 4th call on on 5/27/25 that someone offered to call another Walgreens and see if they had them. I stilll do not have the sensors to monitor his blood sugar. I hope you understand how dangerous that is! Due to the fact its an emergency I get the sensors I called cvs to get his profile transferred to them. They tried two days in a row to call and they were hung up on. I walked into the store today and spoke to ********, he told me I was wasting his time and cvs had to call and ask for him in order to get the rx transferred. My question is, how can they ask for him when they are hung up on before they can say hello . Its like someone picks the phone up doesnt say anything and then hangs up.

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  6/3/2025
  2. Who resolved:  ****** *., District Manager & ******* *., Store Manager
  3. How resolved:  Unfortunately the customer did not provide the patients name, and we are unable to figure out who the actual patient is to attempt to resolve the issue. If the customer/patient calls us back the ********************** manager will ensure resolution,including a transfer of the prescription if we are unable to get the Dexcom sensors.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to get a 90 day supply of my diabetic medication on 5/28/25 @ 10:45am and the lady at the drive through window told me that they can only give me a 30 day supply because of insurance reasons. I confirmed with my insurance company that I can receive a 90 day supply for $65 dollars. A 30 day supply is $35 dollars. I had my doctor submit a prescription for a 90 day supply. The lady at Walgreens told me that company policy only allows them to fill 30 days at a time. My mother receives the same medication at a Walgreens location in *********** and they give her a ******************************************************************************************************************* it's company policy so I don't dispute it. I would like to know for sure if it is indeed company policy. If so, I would like to switch to a different location or a different pharmacy. Better yet, I would like them to give me the other 2 months that I am approved for at the $30 price difference.

  Customer Answer

  Date: 05/29/2025

  The address is

  Walgreens

  *****************

  *******************

  

  Business Response

  Date: 06/04/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 06/04/25
  2. Who resolved: Healthcare Supervisor, **** *.
  3. How resolved: I explained to patient our policy and his options.
  4. Customer satisfaction:  No, the customer understood but was not satisfied with the current policy.
  5. Compensation given: No
  

  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is inconsistent but satisfactory to me.
  
  Sincerely,
  
  ******* Childress

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens Pharmacy ********************** **. We have tended to get good service at this Walgreens Pharmacy, with some problems due to them dropping the ball. This time my wife initiated a refill for her diabetes medication (NOT something to delay), and a week later she called and they had no record of the initial request. Five days later they had no record of the initial request or the follow up phone call. They were supposed to check on an authorization they didnt. FINALLY after three weeks (this is diabetes medication, mind you) my wife gets a text saying that her medication is ready to pick up, so I go to the pharmacy to pick it up. Sorry, were all out, well have it again in a few days. I talk to the pharmacist. COMPLETELY unhelpful. No attempt to expedite the matter, despite knowing that Walgreens dropped the ball twice. Are you KIDDING ME???? Is this a pharmacy or a dope dispensary?? Ive been treated better at the ********************. Fortunately theres another pharmacy nearby we can switch to. Goodby, Walgreens, and good riddance!!!!!

  

  Business Response

  Date: 05/29/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
  
  1. Date resolved: 5/29/25
  
  2. Who resolved: Our District Manager ****** H
  
  3. How resolved: Our District Manager ****** H contacted, listened, apologized and addressed all the customer's concerns. The customer was satisfied with our District Manager's efforts and ensured a set pickup date for the remainder of his wife's prescription. 
  
  4. Customer satisfaction: Satisfied
  
  5. Compensation given: $20 Walgreens Cash
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  Thank you, 
  
  ******* *.
  Executive Response Specialist