Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,373 total complaints in the last 3 years.
689 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to get a 90 day supply of my diabetic medication on 5/28/25 @ 10:45am and the lady at the drive through window told me that they can only give me a 30 day supply because of insurance reasons. I confirmed with my insurance company that I can receive a 90 day supply for $65 dollars. A 30 day supply is $35 dollars. I had my doctor submit a prescription for a 90 day supply. The lady at Walgreens told me that company policy only allows them to fill 30 days at a time. My mother receives the same medication at a Walgreens location in *********** and they give her a ******************************************************************************************************************* it's company policy so I don't dispute it. I would like to know for sure if it is indeed company policy. If so, I would like to switch to a different location or a different pharmacy. Better yet, I would like them to give me the other 2 months that I am approved for at the $30 price difference.
Customer Answer
Date: 05/29/2025
The address is
Walgreens
*****************
*******************
Business Response
Date: 06/04/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 06/04/25
2. Who resolved: Healthcare Supervisor, **** *.
3. How resolved: I explained to patient our policy and his options.
4. Customer satisfaction: No, the customer understood but was not satisfied with the current policy.
5. Compensation given: No
Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 06/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is inconsistent but satisfactory to me.

Sincerely,

******* Childress
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens Pharmacy ********************** **. We have tended to get good service at this Walgreens Pharmacy, with some problems due to them dropping the ball. This time my wife initiated a refill for her diabetes medication (NOT something to delay), and a week later she called and they had no record of the initial request. Five days later they had no record of the initial request or the follow up phone call. They were supposed to check on an authorization they didnt. FINALLY after three weeks (this is diabetes medication, mind you) my wife gets a text saying that her medication is ready to pick up, so I go to the pharmacy to pick it up. Sorry, were all out, well have it again in a few days. I talk to the pharmacist. COMPLETELY unhelpful. No attempt to expedite the matter, despite knowing that Walgreens dropped the ball twice. Are you KIDDING ME???? Is this a pharmacy or a dope dispensary?? Ive been treated better at the ********************. Fortunately theres another pharmacy nearby we can switch to. Goodby, Walgreens, and good riddance!!!!!
Business Response
Date: 05/29/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 5/29/25

2. Who resolved: Our District Manager ****** H

3. How resolved: Our District Manager ****** H contacted, listened, apologized and addressed all the customer's concerns. The customer was satisfied with our District Manager's efforts and ensured a set pickup date for the remainder of his wife's prescription.

4. Customer satisfaction: Satisfied

5. Compensation given: $20 Walgreens Cash

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gift card Fraud occurred in January and I have spent 5 months, several emails and calls to resolve my loss of money and credibility in Walgreens. Walgreens has literally done nothing to help resolve this. The consumer relations department has responded but they apparently can't do anything. The *** department has never once communicated back to me. The store manager stated they knew of the issue and did nothing to stop it, prevent it or make customers aware of the potential risk.I have spent an inordinate amount of time and energy on this for a simple refund. I have had to avoid work sending emails and waiting on hold. This is beyond unacceptable and should have been resolved 5 months ago...quite honestly, it should have never happened. Other retail stores implemented security measures but Walgreens didn't.
Business Response
Date: 06/05/2025
We were able to deactivate the gift card and credit Walgreens back for the deactivation. Since Walgreens will receive the credit back for the card, Walgreens will need to make the customer whole for the transaction. We will email you with the invoice and margin details as soon as it is available so that Walgreens can make the customer whole.

$100.00
Customer Answer
Date: 06/07/2025

Complaint: 23381088

I am rejecting this response because:
The invoice in attached needs to be addressed.

Sincerely,

***** *******
Business Response
Date: 06/12/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to Incomm for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
****** resolved: 6/12/2025
2. Who resolved: Incomm gift card processor
3. How resolved: Customer will receive a refund for $100.00 this is the only refund amount that can be provided, and we cannot provide a timeframe for processing. Please sign and send back the general release form and confirm the customers mailing address.
4. Customer satisfaction: N/A
5. Compensation given: N/A

If you have any questions, please do not hesitate to contact me.

Thank you,

****************
Executive Response Specialist
**********************************************************************************
Fax: ************
Customer Answer
Date: 06/15/2025

Complaint: 23381088

I am rejecting this response because it does not fulfill Walgreens duties or responsibilities in the matter, of which, Walgreens created. The environment and safety of their customers is at an extreme risk due to the lack of proper security controls.
My identity and personal information are now 100% compromised as a result. I will not sign anything releasing Walgreens from accountability nor proper compensation for my loss, time and materials and future security breaches on my personal identity.
I suggest Walgreens apologize, provide a detailed plan of mitigation and send compensation related to the invoice attached within 10d or I will be forced to exhaust all legal options that will protect me and my family accounting for the time and work I've lost chasing this and future impacts to our identity.

Sincerely,

***** *******
Initial Complaint
Date:05/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 4.5 cm aortic aneurysm. Diagnosed by a thoracic surgeon. I rely on a certain list of medications to keep my blood pressure down . Walgreens at ********************************************************* beach has consistently delayed filling my scripts for no reason at all. I do believe there is an element of discrimination which will be taken up with legal . Their neglegejce led me to the ** on two occasions due to relying upon medications they are intended to fill and couldnt get filled last minute . They have never given any valid excuse for delaying my medication. No one has agreed to give me a last name so I can file a complaint against their license . My health had been put a risk numerous times due to their negligence and I will be attaining a lawyer for the ** medical fees
Business Response
Date: 06/05/2025
Thank you for contacting our company in regard to this complaint. Unfortunately,despite our best efforts to reach the customer, we have been unsuccessful, as we have received no response to further assist.

If you have any questions, please do not hesitate to contact me.

Thank you,
**** *.
Executive Response Specialist
*************************************************************
Fax:************
Initial Complaint
Date:05/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/21 I contacted a provider to get a prescription for cold sores. Originally he was prescribed a short term treatment, but I asked to have more on hand. He then prescribed a larger quantity. 5/21 10:49 am Walgreens Pharmacy verified the first script. 5/21 10:51 am Walgreens Pharmacy verified the 2nd script. I called to update my insurance card and the employee was extremely unhelpful and not kind at all. He kept stating he needed a *** number. There is no *** number on an insurance card so he told me he didnt know what to tell me. I asked if I needed to go elsewhere since I needed the prescription and he stated you do what you gotta do. I found out how to update the card on my own and that the *** number he was wanting comes from a doctor. I attempted to contact the supervisor for hours without success. I was quoted no more that $21.76 for the prescription and on the app it shows I was to get a 42 count. They filled 14 and charged $11.42. I contacted the customer service through chat and they told me it was only a partial fill due to the lack of inventory. I called customer relations and made a report about the service and pricing issue. I was told ** receive a call and have not. I cancelled the order and attempted to get the correct amount the next day. They were closed. Today, 4/24 I saw the same count and same price. I contacted them through chat again and they told me my insurance rejected it. I contacted my insurance and they told me they dont deal with prescriptions, so the sent me to ExpressScript. ************* says I qualify for a 30 count for $15 or a 90 count for $45. I contacted Walgreens again and they said I needed to contact the provider since they only received a 14count script. I informed them they received 2 scripts and I can see the 42 script count in the app. They kept repeating saying in needed to contact the provider. They have been terrible at customer service and prescription filling now for a while. Please investigate.
Business Response
Date: 05/29/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 5/27/2025
2. Who resolved: ** ***** C
3. How resolved: ******************* and cleared up issues with covering drug and quantity
4. Customer satisfaction: Yes - patient was happy and appreciative
5. Compensation given: None

Customer Answer
Date: 05/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at the check out and there was a customer having a conversation about my private health matter with an employee at walgreens, they acted like I wasnt even there and even though they were incorrect about my health condition, they were saying my HIPPA protected health information to the public. This was not only humiliating to me as a customer for an employee to be speaking about my health with a stranger in front if my face, it is illegal to be speaking about my health information to anyone that is not my doctor, ESPECIALLY without my permission. Jokingly or not, these were strangers gossiping about my health information and I intend to sue.
Business Response
Date: 05/25/2025

Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately, we did not receive enough information from your email to respond appropriately. In order to assist you please provide the following information:

-The address of the Walgreens location
Sincerely,

****** *.
Consumer Relations
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a script called in to Walgreens Pharmacy at ********************************). I received a text msg same date Wed. May 21st, 2025, that the script was "delayed", and would be available next day, after 2 pm. The next day I received another text msg that there was an issue but no detail. I called the pharmacy at ************. The tech told me there was an issue with needing prior auth and they would send request to my Dr. *** then said she could run it through my discount programs on file. *** found one that would work, said she would get script filled, and I could pick it up next day. Today, Friday, I rechecked status and it said it was still in process. Since 10 am today, I have called the pharmacy 6 times, several times they would pick up, then just put me on hold, which then caused line to ring out and disconnect. Each wait time was well over 30 minutes. I then called on THREE different phones.Each line would say there were differing numbers of callers ahead of me, some more than 3, some just 1. As if right now, all 3 lines are well over 60 minutes waiting, with no one picking up!!!This is a new script, detrimental to my health. I did speak with a store mgr and was told they are staffed but there was nothing they could do-I would have to speak with the pharmacy manager! Told them that is not going to work, since I have 3 calls still on hold, with 6 other calls summarily answered, quickly put back on hold, them they timed out. Still on hold, 3 phones, over one hour each.
Business Response
Date: 05/29/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date Resolved: Thursday 5/29, 11:30am.
2. Who Resolved: **** Carpenter
3. How Resolved: The ** **** contacted the customer **** *******-******* to apologize for any inconvenience this has caused and to address her concern. He addressed her concerns with the team and coached them on being available to assist patient needs.
4. Customer Satisfaction: The customer appreciated the call and our efforts to resolve the issues. The customer complimented RXOM ****** for assisting her with the medication she needed.
5. Compensation Given: Offered patient $50 on their Walgreens account.

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Consumer Relations Representative
***************************************************************
Fax: ************
Customer Answer
Date: 05/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Weigand *******
Initial Complaint
Date:05/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see receipt attached ********** Gift Card bought from store#***** in *******, IL Went to store to resolve issue and was told there is nothing they can do. Gift Card recipient went to use gift card at the store and it had a $0 balance on it, was a brand new card and had never been used before. I'd like a refund, as I bought this from the store and paid for it but did not get the value of the gift card. Thank you!
Business Response
Date: 05/21/2025
Hello,
I hope this message finds you well.
The reason for this response is to request a copy of the gift card from the customer in order to assist further.
Thank you for your attention to this matter.

Nakedra
Escalations Specialist
Customer Answer
Date: 05/29/2025

Complaint: 23357248

I am rejecting this response because:
Re: ID # ********- **********************

Merchant requested copy of gift card number, photo is attached
Sincerely,

**** *****
Business Response
Date: 06/05/2025
We received your documentation and I have forwarded this over to our Gift Card Team. I will contact you as soon as there is an update. I thank you for your patience.

Nakedra
Escalations Specialist
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2025, I visited the Walgreens pharmacy at **********************************************************************, to pick up a prescription. During the transaction, the pharmacy technician announced the name of my medicationPlan Bout loud in front of other customers. This was a clear violation of my privacy and Walgreens stated ***** obligations.The medication involved is extremely personal, and the public disclosure caused me emotional distress, embarrassment, and anxiety. Walgreens Notice of Privacy Practices explicitly states that protected health information will be kept confidential, which was not honored in this case.
Business Response
Date: 05/25/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

****** resolved: 5/19/2025
2. Who resolved: Store Manager, ****** B.
3. How resolved: The Store Manager spoke with the customer to apologize and address their concerns.
4. Customer satisfaction: N/A
************** given: N/A

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Customer Answer
Date: 05/27/2025

Complaint: 23351339

I am rejecting this response because:
Thank you for the update. However, I must respectfully clarify that the businesss response does not constitute a resolution.

No direct resolution or meaningful follow-up occurred.
My concerns remain unresolved. The issue involved a clear breach of privacy when a pharmacy tech publicly announced the nature of my sensitive medication, in violation of HIPAA and the companys own privacy policies.
No compensation or corrective action has been offered. I was neither asked what outcome I was seeking nor informed of any retraining or protocol updates to prevent this from happening again.
Marking the case as resolved without customer input is misleading. The resolution is incomplete and dismissive of the harm caused.

I am still requesting a formal acknowledgment of the privacy breach, written assurance of corrective measures, and consideration of reasonable compensation for emotional distress and violation of my privacy rights.

I am willing to cooperate fully to reach a fair resolution, but I do not consider this matter resolved.

Sincerely,

***** *****
Business Response
Date: 05/30/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling.
Unfortunately,despite our best efforts to reach the customer, we have been unsuccessful, as we have received no response to further assist. If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have three prescriptions for ********* Cream that have been filled by Walgreens pharmacy *****************************************. The cream is back up for another medication, this being said. I had not opened or used any of the three tubes yet. Last night I went to use the first tube and the hole on top had been punctured. I then opened the second box and that hole had been punctured. The third box, hole was punctured also. It clearly states in packaging if the hole is punctured DO NOT USE, because of possible bacteria. Also, every time i would pick up this medication one particular pharmacist ****, or ********* stops whatever she is doing even if she isnt the one helping me, to tell me you know you can still get pregnant using that medication? I finally asked her why does she keep stating this to me. She saidby law I have to tell you this. When I read Walgreens policy it clearly states that the Pharmacist is not required to tell customers this. Only if you request consultation on this medication. Unfortunately my Daughter had to make a complaint on this pharmacy not long ago. I dont know if this is retaliatory my medication being opened. My question is what else are they doing to our prescriptions? Improper handling our medication, possibly causing contamination? We switched from rite aid to this location because we were told it would be a smooth transition, because Walgreens obtained rite aids business. However it has been horrible from the beginning My first time coming into the store to pick up prescriptions, someone named *******, was appalled that my prescriptions were cheaper than her Fiances. Because she noticed i retired from the company he works for. She questioned me why my prescriptions were that price, when his were not. I have been told my prescriptions were ready went to get them and told theyre not ready. Then a floating pharmacist came to help me, stated boxes were suppose to be unpacked let me check. Found them and I got my meds.
Business Response
Date: 05/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 5/20/25
2. Who resolved: Store Manager, ******* *.
3. How resolved: Phone Call/ Replacement of medication/apology for service breakdowns.
4. Customer satisfaction: Thankful with the support for the cream, and apology for service barriers.
5. Compensation given: 3 tubes of replacement cream
Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

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