Complaints

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Duane Reade

  440 Ninth Avenue New York, NY 10001

• 

  Walgreens

  9520 Fields Ertel Road Loveland, OH 45140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens is using my prescription information to send me txts asking me to enroll in Walgreens Clinical Trials. The txt I received today asked me to participate in an asthma study. 1. Thats sending a diagnosis to someone via an unsecured portal so thats a HIPAA violation but also 2. I dont actually have asthma. Someone is making an incorrect assumption based on prescribed medication which is dangerous and borders on malpractice. Why is this even happening?

  

  Business Response

  Date: 06/02/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6.2.25
  2. Who resolved: ******* *. **** of Patient Research Access Operations
  3. How resolved: Ms. **** and her team will be in contact with customer to answer any questions and resolve any concerns. 
  4. Customer satisfaction: Pending
  5. Compensation given: None
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  **************************************************************************************
  Fax: ************
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a photo order on **************************. The website stated that the order would be ready at 8:03 today I went to Walgreens at 9:06 today when I got there I pressed the button. A woman was standing a few feet away arranging balloons. She called out someone to come and give me service. I ordered two photo books. The ***** man asked me my name and started searching for my order. While he was looking I told him that it was a same day order and he said it was probably still in the computer. He says got it and walks to the woman arranging the balloons and said she said its a photo book. She says from where she is. Oh ***** is not here you cant get it. Only ***** can do it and she is not here. I said why would the website say I would get my order today if I couldnt get it. Im assuming you are the manager and you can hear how this sounds. Yes. She then walks over asks for my name and checks the system. While saying I dont know why she gave ***** the day off today. She then says your order is on hold. I say well how would I know my order was on hold. You wouldnt know. I love the convenience of same day orders but from now on Im going to CVS. She seemed so unaffected and this was a got for Mothers Day. I am tremendously disappointed

  

  Business Response

  Date: 05/12/2025

  Unfortunately, we did not receive enough information from your email to respond appropriately. In order to assist you please provide the following information:

  -Address of the store location

  -Order number 

  
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/09/2025 The location at *********************** has promised to order my medication and my Medical Doctor sent in medication. When I went to pickup at least 3 times they gave me something that I did not request. They have been dishonest at this location and very rude. I had even spoke to them and said you gave me wrong medication get the correct medicine. They assured me they would but failed. I have told the store manager at least 3 times on pharmacy and have asked for an investigation to hold the Pharmacy accountable. As I went today Manager today asked me to not come to Walgreens location. I was treated unfairly and I have a disability.

  

  Business Response

  Date: 05/16/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 05/13/2025
  2. Who resolved: District Manager, ******* *.
  3. How resolved: Customer was unable to be reached by DM after multiple attempts, so he is mailing the customer a letter.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer at this ********************** for about 5 years now. However after today I will not be utilizing Walgreens as a pharmacy anymore. My ** sent in a refill for me on 5/5/2025. Walgreens refills your prescriptions supposedly every 28days or when ever they feel like it. Anyways I was due to leave town at 4:00 am Friday morning so I needed my medication refill. The pharmacy tech that I spoke with 5/7/2025 was nice. He stated that they fill early every 28 days. The last time I picked up my prescription was 4/11/2025 so 28 days would 5/8/2025. So I called my insurance company to see if they could release the Rx because I was leaving and they stated that it was already released and I can pick it up at the pharmacy. So I called this morning at around 10:30 am and got this tech who stated over and over again that it couldnt be released even after I told her it was approved through my insurance. Now because of this nonsense and them treating everyone as if they are selling meds or something. I have to wait and leave for my trip hours early!! Mind you when you get your RX the bottle states refilled on 5/5/2025 instead of the date you actually picked up. This pharmacy is so ridiculous and the wait times are horrible! I will absolutely not be going back there at all. They have total regards for your insurance or personal life.

  

  Business Response

  Date: 05/22/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

  ****** resolved: 5/13/25
  2.Who resolved: ********************* resolved: RPh Staffer *** *. viewed his own completed *** Worksheet via the *** tool. Upon review, *** decided to call the doctor since the Rx was filled early one other instance in the last 90 days. Doctors office said they would review with doctor and call back to release the script on that Thursday. Patient came in Friday and picked up the script. RXM Toska left a message with patient (out of town) and is awaiting a call back to further discuss this case.
  UPDATE: Pharmacist on duty evaluated the Elements of Good Faith ********** and was unable to resolve a Red Flag without additional information from the prescribers clinical staff who could not be reached at the time of the request. The *** did not dispense the prescription. Pharmacist has a responsibility to confirm and document that the elements of Good Faith ********** are satisfied prior to dispensing which the doctors staff said they would call us back with confirmation after speaking to the doctor.
  Patient was communicated that based on the pharmacists clinical review and professional judgment, this prescription did not meet requirements that warrant dispensing until the date the pharmacist on duty provided the patient. Therefore, they could not fill this prescription in good faith until the date provided by the pharmacist on duty. We apologized for any inconvenience.
  4.Customer satisfaction: Yes
  ************** given: N/A
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23303719
  
  I am rejecting this response because: the entire response was absolutely inaccurate. The prescription request was sent to the pharmacy on the 5th just as it was sent to the pharmacy on the same date the month prior. So the pharmacy would not have to have reached out to my provider because it was sent on the same day. Its the pharmacy who again are playing advocate with someones ** and again assuming. Even my insurance company stated that the ** was released to be picked up from the pharmacy. I returned the call with no response back. Walgreens plays favorites for sure. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/23/2025

  
  The pharmacy manager just spoke with the patient. The customer was upset because the wrong information was relayed to her. The pharmacy manager spoke to her about the incident and noticed there was a miscommunication from our end. Patient was never informed that the pharmacist was waiting for the doctor to return the call. The Pharmacy manager apologized to her about the lack of communication/inconvenience and informed her to contact the pharmacy manager directly if something similar happens again. The pharmacy manager went over GFD policy stressing proper messaging and documentation to prevent future occurrences.
  
  We consider this matter resolved and closed.
  

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ***** was awesome!! 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** giftcard on December 25, 2024 in the amount of $40.00 at Walgreens located at ***************************************. When I gave it to my relative on Christmas and they tried to use it in January, there was no money on it. I went to your store and they provided me with a number to call. I called and spoke to someone there and provided all of the requested information. She said they would look into it and someone would be in touch. I heard nothing and called 5 more times, each time being told someone would get back to me. The last time I spoke with a manager who was of no use and provided no additional information to me. When asked, what I was suppose to tell the person to whom the gift was provided no one provided any input. This is not right. Walgreens in doing business should take necessary precautions to make sure the product they are providing is in fact, true as a purchase. If you bought milk and it was spoiled and you returned it, you would be entitled to a new gallon of milk or a refund. Because Walgreens does not take precautions in maintaining the integrity of their giftcards is not my problem. It is not fair to me that I paid $40.00 and received nothing in return. The last person I spoke to said she did not know how long it would take to resolve my issue because she said such problems like mine are not a priority and have no required deadline to the complaint. Walgreens should then post a sign saying they are not responsible if after purchase, there is no money on the card. I find this to be a terrible unfair business practice and will no longer purchase anything from Walgreens. I am very disappointed in their lack of customer service. Please help me obtain my $40.00 in order that I may provide this money to my relative who received it as a gift from me. Thank you. Hopefully, you can assist me in this matter. I appreciate your help.

  

  Business Response

  Date: 05/22/2025

   

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the Third- Party gift card vendor for handling. The following information was provided as the resolution details. 
  
  

  We were able to deactivate the gift card and credit Walgreens back for the deactivation. Since Walgreens will receive the credit back for the card, Walgreens will need to make the customer whole for the transaction. We will email you with the invoice and margin details as soon as it is available so that Walgreens can make the customer whole.
  
  $40.00
  

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, 2024 I purchased 3 $50.00 Sephora gift cards from Walgreens as Christmas gifts. When my daughters went to use them, they had already been redeemed online on January 5, 2025. I contacted ******* and they said I would need to go through my bank, ****** I contacted them, sent them the receipt and copies of the back of the cards and they said I'd need to contact Walgreens, which I did ********* 21st. They have been investigating ever since. I have reached out every week since and they continually state they are investigating. I have looked online since and I am not the only person that has purchased gift cards from Walgreens that were already redeemed. This was embarrassing as they were Christmas gifts. I can send you copies of the back of the cards and receipt if you wish. I would love some help. Thank you so much!

  

  Business Response

  Date: 05/21/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our 3rd party processor, InComm for handling. The following information was provided as the resolution details.  
    
  1. Date resolved: 5/21/2025 
  2. Who resolved: ******* *. 
  3. How resolved: We have verified that the gift card(s) were successfully activated on 12/21/24 at store 4277 in the amount of $50.00 each. ******* confirmed that the card(s) were successfully activated on their end and have been redeemed. Due to legal reasons ******* cannot disclose account information regarding the redemption of the gift card(s) to InComm. Walgreens and InComm do not have access to account redemption information and cannot confirm whose account the gift card(s) were redeemed into. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  Redeemed in full online on 1/5/25
    
  If you have any questions please do not hesitate to contact me.  
    
  Thank you,  
    
  ******* *. 
  Executive Consumer Relations Representative 
  ****************** 
  ****************************;
  Fax: ************ 
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23297632
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 05/21/2025

  First, I was told I need to contact *******. Sephora said I need to contact my bank, **********. They investigated and then said I needed to contact Walgreens because they are the responsible party. I am not really sure in the end of the day, who is the responsible party. I would think ******* since they have the information of where this merchandise was sent fraudulently yet will not give up that information. Please advise if I should open up a new complaint against ******* instead of Walgreens. I can add this claim number so you can see what has already been investigated. Please advise.

  

  Business Response

  Date: 05/21/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our 3rd party processor, InComm for handling. The following information was provided as the resolution details.  
    
  1. Date resolved: 5/21/2025 
  2. Who resolved: ******* *. 
  3. How resolved: We have verified that the gift card(s) were successfully activated on 12/21/24 at store 4277 in the amount of $50.00 each. ******* confirmed that the card(s) were successfully activated on their end and have been redeemed. Due to legal reasons ******* cannot disclose account information regarding the redemption of the gift card(s) to InComm. Walgreens and InComm do not have access to account redemption information and cannot confirm whose account the gift card(s) were redeemed into. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  Redeemed in full online on 1/5/25
    
  If you have any questions please do not hesitate to contact me.  
    
  Thank you,  
    
  ******* *. 
  Executive Consumer Relations Representative 
  ****************** 
  ****************************;
  Fax: ************ 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th 2025 a prescription for six pills was sent to a Walgreens on **********************************************. I received the text from the provider confirming it had been submitted. My appointment with the providers at 9:15. At 9:25 the water was submitted to the Walgreens pharmacy. The individual at the the counter initially informed me about the three prescriptions a very common drug will scheduled for the following two days. This makes absolutely no sense. I contacted the provider and the insurance company we both stated the medications are clear to go. He was defiant racist voice and stated they are not going to be clear until tomorrow. I then called another pharmacy they inform me that they didn't fact have the drugs in stock and he didn't understand why they wouldn't fill them. I called the pharmacy in question spoke with a woman who stated we will be able to fill them by two. I went in at 2:00 the same gentleman stated that they couldn't find the first prescription and that they were working on the other prescription. This totally contradicts the whole conversation. At 1:30 you said he wasn't going to be able to fill it cuz they were going to lunch. Lunch is at two I am having surgery he then said that they can't get it ready until after thee. I have ambulatory issues. Making it hard to move around and travel. You done abruptly end of the conversation raising his voice and walking away. I work in the pharmaceutical field I know a little bit about pharmacies.

  

  Business Response

  Date: 05/11/2025

  Dear ******* Latino,
  
  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately, we did not receive enough information to respond appropriately. In order to assist you please provide the following information:

  
  Phone Number: 

  Email Address: 

  
  We would be happy to follow up. Thank you for your continued business.
  
  Sincerely,
  
  **** *.
  Executive Response Specialist
  ***************************************************************
  Fax: ************

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be aware that on April 30, 2025, at approximately 8:46 PM, while I was in front of the pharmacy aisle, an African American woman shouted the word "RETARDED" directly at me. There was no one else standing near me. However, I encountered a similar situation at the same store previously, where a Hispanic man had also screamed at me and made comments at me several times. I submitted a complaint about that incident through this website, but it seems the store management has not addressed the behavior of the employees. I don't mind if the employees at that store hold the belief that I am ********* as long as they don't make a scene by shouting it out loud in public. Then, the same African American woman was at the cash register when I arrived. When I asked her to apply my Cash Rewards to my order, she told me to re-enter my phone number and then yelled at me again, just like she did at the Pharmacy, "48 DOLLARS!" reiterating out loud the total of my order. I kept asking her how I could get the Cash Rewards, and she replied, "I don't know." Walgreens will not provide the Cash Rewards, and they continue to allow employees at that store to yell at me. My account number is an old cell phone number I used many years ago when I started the Walgreens Cash Rewards account, ************. I filed a Walgreens Contact Us form through the ************************ website and communicated with customer service, to no avail. I explained to Walgreens **************** about the issue regarding the Walgreens Cash Rewards but they distracted away from that issue. Therefore, I decided to file this complaint with the BBB. I have a tendency to wear a Navy cap with the name and image of the Navy vessel my late brother served with, USS CONYNGHAM DDG-17 GUIDED MISSLE DESTROYER as an electrician.

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  
  
  1. Date resolved: 5.12.25
  2. Who resolved: ****** *. District Manager
  3. How resolved: District Manager emailed the customer, offered an apology for this experience and the distress it may have caused. The District Manager assured the customer that all of his concerns would be addressed store leadership and additional coaching would be provided to the team. $33 Walgreens Cash was also added to the customers ************************ Account. To further address the concerns and behavior of staff a separate case was sent to a special team that handles these types of concerns for review.
  4. Customer satisfaction: Yes
  5. Compensation given: $33 Walgreens Cash
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  *****************************
  ***********************
  Fax: ************

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23288987
  
  I am rejecting this response because:I have submitted several complaints to Walgreens regarding the pharmacy in **********, NJ *****, but unfortunately, nothing has changed. In 2023, there was an incident where an employee chose to ignore me while I was waiting at the window to drop off my prescription, which resulted in me getting it back without any assistance. Since then, I have been filling my prescription at a different pharmacy, as the service at that Walgreens remains disappointing. The employees continue to display rudeness and unprofessional behavior on occasion. The district manager, **** ******, was very helpful, but the local store manager was uncooperative. It's unclear whether the corporate managers at Walgreens have the authority to make personnel decisions for that specific location, as it could be operated by a franchisee independent of Walgreens policies. I kindly request that you keep the attached documents confidential. This will allow me to file future complaints with Walgreens managers in hopes of receiving support from a cooperative district manager like Mr. ******* Thank you.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a **** emergency that needs to be taken care of now!! Walgreens at *************************************************************************** #**** has been filling my medications for the last 5 years. I took my medication there last Wednesday 4/30 to be filled like I do every month. I asked pharmacist while I was on the phone w/ her if she had enough to fill because if not, I would go somewhere else. She checked her stock while I was on the phone and told me she did and would get it ready for me so my son can pick it up. Less than 2 hours later, my son picked it up but when he brought it home, it only had 15 in the bottle out of 90 doses I was supposed to get. I called asking what happened. They told me they filled someone else's prescription w/ it. Pharmacist then told me to call back on Thursday it would be in. I called back Thursday but no medication. He then told me to call back on Friday. Same thing no medication. Then he told me I had to wait until Monday, yesterday but it would be filled. I called yesterday, still no medication. I have been out since Sunday and have started withdrawal. Now he's telling me he doesn't know when he can fill it!!!!! I cannot go without my medication. I will end up using dope because the withdraw will be so bad I will not be able to handle it. Please, please please help me!! This is Walgreens screwup and there has to be a way to get this fixed!! The pharmacist admitted to me today, staff has been using what medication that's been coming in to fill other orders instead of finishing filling mine and that's why their out. How can this be? I need my medication filled today!! I don't know what they have to do but it needs to be filled today!!! If I OD and die, my son will sui everyone involved in this!! How can a pharmacy s**** up this much? How?

  

  Business Response

  Date: 05/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 5/7/2025
  2. Who resolved: District Manager, ****** *.
  3. How resolved: The District Manager spoke with the customer and addressed their concerns. The customer was also provided the ********************** managers name and information to be assisted personally.
  4. Customer satisfaction: Customer appreciated the outreach and discussion.
  5.Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  **** *.
  Executive Response Specialist
  *************************************************************
  Fax:************

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2025 Pharmacy-Drive Thru WALGREENS #**** ****************************************************************** ************** I placed a in-store order for pick up online, the app asked if Id like to add my pharmacy prescription items. Added pharmacy prescriptions and paid. Received a text that all items were ready for pick up. I arrive, the pharmacy glass says, closed for lunch (fine). I go to the curb side for my in-store items, call in, its brought out. I return to the pharmacy drive thru later, its now open. Tell the attendant my info, she ask for payment. Explained that Ive paid, she continues to tell me, NOT ON MY END I show my receipt, text for pickup and the card transaction clearance. This individual was rude, irritated, and dismissive. Its not the customer fault that ********************** has a system issue thats not communicating. This was a simple over-ride internally, and a customers PRESCRIPTION should not be held HOSTAGE (one med was for a severe deficiency)

  

  Business Response

  Date: 05/09/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:5/9/25
  2. Who resolved:District Manager **** *.
  3. How resolved:District Manager **** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************