Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,369 total complaints in the last 3 years.
687 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to pick up my prescription on May 28. The tech said it would be ready on the 29th. So I went today, the 29th at Walgreens *************************************;and the pharmacist, ******, said it was too soon and to come back tomorrow. I asked if it went through ***************** and she said it did. I then ask why am I not able to pick it up today, especially since I was told yesterday it would be ready today and she said it was too soon. Although, it was approved by *****************, she put a hold on it for another day. I asked her to show me in writing how and why she was legally able to do that. . She said she did not have anything in writing. This is extremely detrimental when people need their meds prescribed by a doctor And the pharmacy is not being compliant. I have been using Walgreens most of my life and I dont understand these games.
Business Response
Date: 04/30/2025
This consumer uses Walgreens store#***** at ********************************** The phone number for this location is ************.
Business Response
Date: 05/08/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our Leadership Team for handling. The following information was provided as the resolution details.

1. Date resolved:5/7/2025
2. Who resolved:District Manager Lamonika
3. How resolved: The district manager Lamonika spoke to the patient and explained to her that the information she is looking for is in the *** website and the corresponding responsibility of the pharmacist to ensure that we are following the law. The district manager also explained to her that her prescription will be ready on the 29th of every month and if she has any issues she is more than welcome to reach out.
4. Customer satisfaction: She understood but was still was not happy with the outcome.
5. Compensation given: No compensation at this time

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
*****************************************
Fax: ************
Customer Answer
Date: 05/08/2025

Complaint: 23266434

I am rejecting this response because:

Sincerely,

*** *******
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At 4pm I tried ordering an online order for my daughter who was sick. I am 800 miles from her and needed to send her *******, Sprite, Thera-flu and Vitamin C. The online system was not working. Each time I tried to complete the order it appeared to be charging my card but went back to the original page. I had to then call the ***** number to complete the order. A Walgreens employee took my order and I was charged $37.06. The order was supposed to be delivered at 7:32 pm. At 8:30 pm the order still had not arrived. I then contacted the same 800 number and was informed that was only a suggested time. I was connected with the store who stated to me that they would deliver the items in 30 minutes, "not to worry." One hour later I checked my order, to find out it was cancelled. When I called the 800 number I was informed they refused to deliver because they did not want to drive it to her. I am completely appalled at the careless behavior from Walgreens. Yet again this company has let their customers down. This time making it worse because a sick person needed this order. This company should not offer delivery or any online ordering.
Business Response
Date: 05/07/2025
A copy of the order summary with order number please
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 $25 ****** gift cards from Walgreens 12/23/24 for Christmas grab bag gifts. The cards were damaged when opened and unredeemable. I returned to the store for replacement with a copy of electronic receipt. But the store manager informed I needed a register receipt, he couldnt give me one, and instructed me to contact ************************************** I did and emailed copies of front and back of cards with receipt sent by email at time of purchase. I have made 4 attempts to follow up by phone call and 7 by email but because I wasnt provided a paper receipt for purchases, Walgreens refuses to issue a refund.
Business Response
Date: 05/08/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership handling. The following information was provided as the resolution details.

1. Date resolved: 05/02/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and ***** *. Executive Response Specialist

How resolved: $50 refund check was mailed to her on 5/2/2025 and customer was notified of this via email.

Customer satisfaction: Unknown

Compensation given: $50 refund for the Amazon cards she purchased.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

*************, AL 35661

Fax: ************
Customer Answer
Date: 05/11/2025

Complaint: 23184465

I am rejecting this response because: this was NOT a tax exempt purchase. The refund check DID NOT include taxes for the $50 purchase. Walgreens this is NOT integrity!

Sincerely,

****** ******
Business Response
Date: 05/13/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership handling. The following information was provided as the resolution details.

1. Date resolved: 05/02/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and ***** *. Executive Response Specialist

3. How resolved: $50 refund check was mailed to her on 5/2/2025 and customer was notified of this via email.

4. Customer satisfaction: Unknown

5. Compensation given: $50 refund for the Amazon cards she purchased.

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Customer Answer
Date: 05/14/2025

Complaint: 23184465

I am rejecting this response because:
As previously reported, I was not reimbursed for the taxes paid for $50 gift card purchase. THIS WAS NOT A TAX EXEMPT PURCHASE. Please refer to your receipt. I waited 5 months for this to resolve and please advise justification for NOT reimbursing for taxes paid.

Sincerely,

****** ******
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I am contacting you guys I have brought a gift for Xbox for your store on ************************************************************** and the card is purposely missing the middle characters and this is not the first time I have brought a card from this store where the characters are missing on the gift I had paid $20 for my gift card and I want my card full code or my refund I have contacted ********* Xbox and they told to reach out to the store with the serial code ********** that is to the card I purchased from this store this is not acceptable and it seems like a scheme going on here at this location as I stated before it's not the first this has happened I will like this issue resolved or I want my $20 refunded back to me I put in my number to my Walgreens account for my recipet like I always do I would like this matter resolved thank you for your time
Business Response
Date: 05/17/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to Third Party Operations for handling. The following information was provided as the resolution details.

1. Date resolved: 5/15/2025

2. Who resolved: InComm, Third Party Gift Card Processor for Walgreens

3. How resolved: Please provide the customer with the purchased redemption PIN below. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were loaded onto the gift cards. Gift cards cannot be redeemed prior to activation. Walgreens Corporate policy is no refunds or exchanges on gift cards.

PIN: *****************************

4. Customer satisfaction: Unknown
5. Compensation given: None Provided

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday May2, 2025, I contacted Walgreens pharmacy, *************************************, for the status of a prescription refill. The pharmacist whose name was ********, advised me that at his own personal discretion because my prescription was provided from a doctor more than 50 miles away from this store that he was no longer going to fill The prescriptions. And then contacted my doctors office, and the nurse, ******** (contact information provided upon request ) called and spoke to ******** and was advised of his refusal to fill the prescription and was told I was drug seeking or pill shopping pharmacies. I have a chronic one in 1 million autoimmune disease called ************************, and I have lupus and ulcerative colitis and several other unfortunate challenges. My prescription history is in the system for over 20 years. My prior wall greens pharmacy in ********************* has over ************************* one store I moved recently to this area and have filled the same prescription at that store for approximately one year now. My doctor, Dr ****** ***** the head of the anesthesiologist department at the ******************************* at ******************* also contacted ******** yesterday. He still refused to fill the prescriptions and today the prescriptions have been taken out of the system. I should not have to be treated like a drug addict or somebody that is doing illegal practices. It is discriminatory and now this pharmacists opinion will be shared with his colleagues and employees who will likely share this opinion of me amongst themselves, and cast and on fair burden upon me. I have struggled for 15 years with this disability. ******** also questioned medication that is in an intrathecal medical device implanted in my body, and did not understand how the medications work and included this in his incorrect negative assumption. I am concerned he has the ability to affect future prescriptions that I am in need of also, removed prescriptions available
Business Response
Date: 05/15/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 5/15/2025
2. Who resolved: ****** *., District Manager
3. How resolved: Called customer and discussed her concerns. Customer seemed to understand the pharmacist decision about her medication. The customer *** had already closed and transferred her prescription to CVS and *** also refused to fill based on the *** guidance.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Initial Complaint
Date:05/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase to have it deliver to my home address on the ******** of the purchase wich is 5/2/25, after the purchase I did receive a text saying I was scheduled to have the items(2) delivered the following day which does not work for me, I have called the store several times to have the order cancel since i do not want my item delivered next day, someone will pick up the call and hung up. I have called a total of five times.
Business Response
Date: 05/09/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date Resolved: 5/5/2025
2. Resolved By: District Manager, ***** *.
3. Resolution Details: District Manager ***** *. collaborated with the store manager at store #****. The store manager contacted the customer and extended an apology for any inconveniences experienced.The store manager discussed the customer's order and provided options to meet their service needs, aiming to prevent future occurrences.
4. Customer Satisfaction: The customer appeared to be satisfied with the resolution.
5. Compensation Given: No compensation has been provided at this time.

If you have any questions please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*****************************************
Telephone ************** | Fax **************
Initial Complaint
Date:05/02/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The pharmacy doesnt fill my prescriptions always has to order after my doctor has sent in the prescriptions by the time they fill my prescriptions it so late for pickup
Business Response
Date: 05/06/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:5/5/25
2. Who resolved:District Manager ***** *.
3. How resolved:District Manager ***** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens in ************************ are encouraging cashiers to decline chime reloading transactions when customer(s) declines to sign up for reward memberships.Ive been told 3+ times at this same location that management will not allow them to complete chime reloading transactions if I do not enter my number to be signed up for Walgreens rewards membership
Business Response
Date: 05/06/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:5/6/25
2. Who resolved:District Manager ***** *.
3. How resolved:District Manager ***** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a $500 Walgreens gift card through **** on January 15, 2025. I have not used the card. On April 18, 2025, **** sent an email stating that Walgreens said the card was compromised and to contact Walgreens customer service for replacement. I contacted Walgreens and they initiated a case #********. Walgreens now says the card was used and has no value and thus will not issue a replacement. I believe at some point I was told the card was used on February 12, but they will not tell me where the card was used, for what, or by whom. Again, I did not use the card, or give the card number to anyone else. I would like a replacement card.
Customer Answer
Date: 05/02/2025
There is no store location, the complaint is against Walgreens corporate.
As I said in the complaint, I received a $500 Walgreens gift card from AARP. Thus, I did not purchase the card at a store and I can provide no store location or receipt.
I can only presume a Walgreens corporate office provided the card to AARP. Thus, Walgreens corporate should be responsible for the card.
Walgreens refuses to honor the gift card. It must know where and when the card was issued, and, if it claims the card was redeemed, when, where, for what and by whom. Walgreens will not give me this information. Walgreens also told **** the card was compromised, so it must also know how that happened and when.
Please let me know how else I can respond under these circumstances. Surely BBB has had such situations before.
Business Response
Date: 05/13/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 5/13/2025

2. Who resolved: ***** *. Executive Response Specialist

3. How resolved: The card was provided by **** in a sweepstakes and the customer states he did not redeem the *************************** gift card. The card has been redeemed and has a zero balance so it cannot be replaced.
Walgreens does not have a partnership with **** and did not provide the cards to them.
Walgreens does not replace gift cards purchased or received from 3rd party sites. Unfortunately, we cannot assist as the cards were not purchased from Walgreens stores or online at ****************************.
In the future, the only way to guarantee the full value of your card is to obtain it directly from a Walgreens.

4. Customer satisfaction: Unknown

5. Compensation given: None Provided

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*****************

***********************

Fax: ************

Customer Answer
Date: 05/21/2025
Complaint: 23274660

I am rejecting this response because: I do have further questions that Walgreens is able to answer but apparently chooses not to.
1. Walgreens says it did not provide gift cards to ****. However, Walgreens has a record of when, where, how, and by whom the gift card in question was acquired or purchased. Where is that information?
2. Walgreens also has a record of when, where, how, and by whom the gift card in question was redeemed. Where is that information?
3. Note that Walgreens does not assert that the gift card was counterfeit. According to AARP, Walgreens notified **** that the gift card in question, and others received by people from AARP, were "compromised." Why would Walgreens do so if it did not provide gift cards to ****? Obviously Walgreens knew that **** had acquired these gift cards somehow, unless AARP is just lying about everything.
Walgreens' explanation makes no sense. Again, I would like my complaint against Walgreens to stand and appear in the BBB records.
Sincerely,

******* ******
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My provider wrote a prescription for a 90-day supply of medication and forwarded it to this Walgreens location. The pharmacy completed a partial refill of 5 pills which prevented me from taking my business elsewhere. This refill occurred on April 21, 2025. I have been without my medication since April 26, 2025. After multiple attempts to have my order completed, they have been unable to satisfactorily complete the request. I would like my order fulfilled or forwarded to a pharmacy that has the medication in stock.
Customer Answer
Date: 05/03/2025
Hello,

The address is **********************, Antioch, TN 37013.
Business Response
Date: 05/09/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 5.9.25
2. Who resolved: District Manager **** *.
3. How resolved: The District Manager called the customer several times, left message and emailed this morning to see when a good time to discuss would be. The medication that the patient needed was apparently on back order at the time of the partial. I spoke with the **** and they were able to interstore the remainder for the patient, however patient transferred remainder to a competitor and have filled the medication. District Manager will continue to attempt to reach the patient and call at a time that works best for them. District Manager will also address the internal ordering issue and ensure our team knows how to address in the future as this is an ongoing issue with ordering.
4. Customer satisfaction: Several attempts have been made to reach the customer by phone and email with no response. The customer can feel free to respond in order to discuss further. The District Manager will also continue to reach the customer as well
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
**************************************************************************************
Fax: ************

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