Business Profile

Debt Relief Services

Turnbull Law Group, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Turnbull Law Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

113 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please do your research on them before hiring them. Instead of putting the money into my debts, they took their fees of $11,000 out of what I have paid them in a year of being with them They are a scam company with the highest fees out there at 50% of the debt they reduce. Their fees bring debt back up to its original balance without interest. Normal debt consolidation programs only charge 5%-10% of fees of their clients, as *** is bankruptcy 4 times over. I really hope my lawyer does a class action law suit against them, as they are horrible scammy people that do not help people. They take their fees, making people do bankruptcy instead of helping people pay down their debts. 10/23/2024 Deposit Draft +$8,000.00 10/12/2024 Deposit Draft +$944.00 09/12/2024 Deposit Draft +$944.00 08/12/2024 Deposit Draft +$944.00 07/12/2024 Deposit Draft +$944.00 06/12/2024 Deposit Draft +$944.00 05/12/2024 Deposit Draft +$785.00 04/12/2024 Deposit Draft +$785.00 03/12/2024 Deposit Draft +$785.00 02/12/2024 Deposit Draft +$785.00 01/12/2024 Deposit Draft +$785.00 12/12/2023 Deposit Draft +$642.00 11/12/2023 Deposit Draft +$642.00 10/12/2023 Deposit Draft +$642.00
Business Response
Date: 12/05/2024
Thank you for the opportunity to respond to ******* ******** concerns. We have communicated with ******* by email and have reviewed Lillians program file at length.******* ******* enrolled with Turnbull Law Group on October 5, 2023, with $37,586.00 in debt between two accounts. An additional three accounts were later added, totaling another $13,338.00. Of these five debts, Turnbull Law Group was able to negotiate four of them in the thirteen months that ******* was enrolled in the debt relief program. The largest account was enrolled at a balance of $21,605.00 and was negotiated to pay $9,593.40; even after paying the 27% fee of $5,833.35, ******* would have had a total savings on this account of ***************** savings can be reflected on the other three settled, though smaller,accounts, and a detailed list can be provided to ******* ******* upon request.

Turnbull Law Group, LLC will only collect a 27% settlement fee once we obtain a settlement,the client approves the settlement, and the first payment is made to the creditor. No additional fees were collected by Turnbull Law Group beyond those outlined in the agreement signed by the client. An accounting of all funds is available by requesting a ledger. We encourage ******* ******* to reach out to the point of contact with any additional questions.
Customer Answer
Date: 12/08/2024

Complaint: 22586621

I am rejecting this response because they stole money and hide the fact they are taking fees until you give them an extra deposit. This is theif. They don't prioritize debts and theres no way that the fees are only %27 because each fee brougt my debt back to the original debt price...

Sincerely,

******* *******
Business Response
Date: 12/10/2024
Thank you for the opportunity to respond to ******* ******** concerns with additional details.
Here are the ********** fees as scheduled according to the agreement signed by the client on October 5, 2023:
As previously stated, the largest account was settled at 45%, bringing the balance owed from the enrolled amount of $21,605 to $9,593.40. Fees collected on this account were $5,833.35, which was 27% of the balance at the time of Lillians enrollment in the program. Even if we had been able to make all payments to the agreement, the savings on that balance of $21,605 would still have been $6,178.25. The loan with *********** had an enrolled balance of $15,981.00, was settled down to $6,997.76 with a 27% fee of $4,314.87. This would have provided a savings of $4,668.37, not including the interest the creditor could have charged the client during the payment plan outlined in the origination documents ******* signed when she received that loan. ******* had two ***** accounts that were enrolled in the program as well.The larger was enrolled at a balance of $4,892.00, was settled down to $3,081.00;after the 27% fee of $1320.84 was collected, this left a savings of $490.16,not including *****s interest. The remaining ***** ********** negotiated during Lillians enrollment in the program had a beginning balance of $2,446.00, was settled to $1471.39, a fee collected of $660.42, leaving a savings of $245.69.

The fees were collected within the regulations of the debt relief industry as well as within the terms of the Agreement signed by ******* at the time of enrollment, as also listed in the previous response.
Customer Answer
Date: 12/10/2024

Complaint: 22586621

I am rejecting this response because this is still theif and I want the money back from all the fees I spent besides the one debt that was cleared while working with you guys. I don't think you deserve the fees as now I'm filing bankruptcy because the money spent towards your fees could've paid off my debts while in program.

Sincerely,

******* *******
Initial Complaint
Date:11/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with this debt program. Based upon the information I was provided, it was not an accurate description of what they were going to do. After sending them over $12k in 7 months, they only settled 1 account and when I terminated my account, they took over $1100 additional dollars from the account they set up for me for "settlement fees" after taking almost $4k in fees from me over the life of the program with them. I cannot get anyone on the phone to call or explain to me why this additional money was taken or print out with description of what was owed. I would like my money back and a call back from this company.
Business Response
Date: 11/27/2024
Thank you for the opportunity to respond to ********* ***** concerns. We were able to reach ********* on November 22, 2024, by phone. We reviewed the enrolled accounts as well as the 40% settlement that was negotiated and approved by ********* on May 13, 2024. Of the twelve scheduled payments to the settlement, five were sent to the creditor out of the funds ********* had provided into the dedicated account. The fee for the negotiation services that were provided were being collected in installments as well. When ********* closed his file, fees were collected as owed for services previously provided.

Turnbull Law Group, LLC will only collect a 27% settlement fee once we obtain a settlement, the client approves the settlement, and the first payment is made to the creditor. No additional fees were collected by Turnbull Law Group beyond those outlined in the agreement signed by the client. An accounting of all funds is available by requesting a ledger.

********** concerns about communication are being addressed as well. We encourage ********* to reach out to the point of contact with any additional concerns.
Initial Complaint
Date:11/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Turnbull Law Group Debt Resolution Information Provided By This Company, Was Not All Information That Was Expressed!Fees Charged Were Extremely Excessive!This Is Totally Unacceptable, And There Should Be Some Legal Penalties Associated With Such Actions!This Needs To Be Publicized, Or Some Type Legal Action Needs To Be Initiated! Total Lost, Approx $2000.
Business Response
Date: 11/27/2024
Thank you for the opportunity to respond to the concerns of **** *********. We reached out to **** by phone on November 25, 2024. **** enrolled with Turnbull Law Group on June 11, 2024,with $41,724.00 in debt across ten accounts. In the first five months, our team negotiated two accounts using the funds that **** deposited in his Dedicated Account.

******************** will only collect a 28% settlement fee once we obtain a settlement, the client approves the settlement, and the first payment is made to the creditor. No additional fees were collected by Turnbull Law Group, beyond those outlined in the agreement signed by the client at the time of enrollment. An accounting of all funds is available by requesting a ledger.
Customer Answer
Date: 12/02/2024

Complaint: 22552368

I am rejecting this response because:

Sincerely,

**** A *********
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Turnbull Law Group 1.5 years ago to handle a debt consolidation for me. My original monthly deposit was $406, I raised it to $506 but then had financial issues and tried to lower back down to the original amount. When I called I was harrassed and argued with about the matter. There were some months that I needed to skip my deposit because of car repairs etc. Each time I called the agent would argue with me and threaten me. I decided to terminate my relationship with Turnbull because of these issues. I called on Monday 11/4/24 to terminate my relationship. I spoke to **** with the resolutions department and he allegedly went about the process of termination. I was told to call in today and request a refund for my deposit that was taken out after I terminated the program. I spoke with Will, he said there was not a termination in process. I explained what I did on Monday, he denied that there was anything regarding a termination. Will transferred to **** who said the same and started a new termination. I was then told that the termination could take 7-10 business days and that my refund would come after that. I asked **** to transfer me to his manager and he wanted to argue with me. Finally, he transferred me to his manager, ******. I explained the whole situtation to ****** and was basically told the same thing. I feel that Turnbull is shady. They lied to me telling me that my program was terminated when all along **** had lied. I believe they did this to keep collecting money from me. I want my refund sped up.
Business Response
Date: 11/21/2024
Thank you for the opportunity to address ******* Davisconcerns. We have attempted to reach ******* on November 14, 2024, to discuss this matter directly. Turnbull Law Group has looked into Jessicas concerns and the funds are in the process of being returned to the bank account on file, we apologize for any inconvenience this may have caused. If there are any additional concerns, we encourage ******* to reach out the point of contact.
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently working with Turnbull law group for collection payments. I reached out to the company around 10/22 to set up a lump payoff for two accounts. The *** advised me that I would need to make a one time deposit of 265 to clear the two accounts in question. Today, it was confirmed the funds were received, it was confirmed my account was noted with the plans to clear two account with the dedicated deposit. However, the company initiated a separate authorization without details that would cancel the previous agreement for the two accounts. Not the funds are gone and cannot go towards what was agreed. I need this to be corrrected.
Business Response
Date: 11/14/2024
Thank you for the opportunity to respond to *** ******* concerns. We were able to speak with *** on November ******, to address this matter directly. All of the mentioned concerns are in the process of being resolved to ***s satisfaction. We encourage *** to continue to communicate with the point of contact for additional updates.
Initial Complaint
Date:10/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received collection letter from *************** for a debt that was entered into a debt consolidation program on 2018 and was told that it had been settled.
Business Response
Date: 11/14/2024
Thank you for the opportunity to respond to ******* ******* concerns. We were able to contact ******* on November 8, 2024, to address the mentioned concerns directly.

******* enrolled in the Turnbull Law Group debt relief program on November 3, 2020, with $14,434.00 in debt across sixteen accounts. During 47 months of the program, sixteen credit cards were negotiated and resolved through the Turnbull Law Group debt relief program. This list included six accounts with *************, issued by various stores. Another Comenity card was already in legal status and could not be negotiated at the time of enrollment. Another two Comenity accounts that were reflected on ******* and the co-clients credit reports that were reviewed at the time of enrollment, were not eligible to be enrolled due to the cards reporting a $0.00 balance as of November 3, 2020.

After a thorough review, the Comenity account that was listed on the collection letter that ******* provided on November 8, 2024, had an account name and card number that matched one of the accounts that was not enrolled in 2020 due to the $0.00 balance reflected on the credit report.

This information was provided to ******* *******, as well as the attorney who was overseeing the ******* file during enrollment. If ******* has additional questions, we have provided a point of contact for ******* to contact.
Customer Answer
Date: 11/15/2024

Complaint: 22499310

I am rejecting this response because:

Sincerely,

******* *******
Customer Answer
Date: 11/18/2024
The reason why I am not accepting the business response is that 4 years ago when seeking out this business for debt consolidation. The debt for True Value was entered with an outstanding balance. After being notified by Atty. ************* ****** and ***************** that we had completed the program and received documents stating that we were done with the program. I received a letter stating I still owed money on one of the creditors that was enrolled in the plan 4 years ago. I am not paying the debt it was enrolled 4 years ago, was told all debt was satisfied. It's on my credit report should not be there all others have been resolved this one should be also I will reject until this is fixed!!!!!
Business Response
Date: 11/27/2024
We have spoken directly to the client in regard to this matter. Turnbull Law Group disagrees with the allegations outlined in the BBB complaint. We would like to clarify that the debt in question was reporting at a $0 balance on 8/1/2020; therefore,the debt could not be enrolled in the debt resolution program.
Customer Answer
Date: 12/02/2024

Complaint: 22499310

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting this business since 09/18 for a resolution on a claim that I want paid off. On 09/18 I contacted Turnbull to state I wanted to pay off a creditor in full and what do I need to do. I was told to send in $1029.07 once in it will take 3 days to clear call back and let them know what creditor needs to be paid off. On 09/23 called back check has not cleared give till 09/26 Called 09/26 spoke to ***** Supervisor stated she will send up to get paid off will take a week to process, also stated she would email me on this which never was done Called back 10/07 still nothing done got same supervisor ***** very rude now states it will take a month to get done. What's going on here, these guys work for me yet not doing as I ask, every time I call back I get a different answer and a run around. I asked to speak to an attorney and ***** put me on hold for 15 min and then transferred me to a totally different company and not give me an attorney to speck to, totally unprofessional . What am I paying for here I would not recommend this company to anyone and will state this on all social media. I'm now getting requested to approve other creditors as they are trying to use the extra money to pay others and not the one, I want done. I want a firm answer on what is going on with my request, why was this not done weeks before after that had cashed my check. If they can't do as I ask which I was told from day one what could then return my $1029.07. It appears to me they took this extra money with no intension of paying off the creditor in full that I wanted and tried to pay others. I'm also going to see if there is any legal action I can do on this mater Thank you in advance for your help.
Business Response
Date: 10/29/2024
Thank you for the opportunity to respond to ****** Smidls concerns. We were able to speak to ****** on October 22, 2024. The account that was mentioned above has been paid and is resolved.
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, while I had to go to other avenues to get resolved, I thank the BBB for all its help. I do not recommend this company Turnbull to anyone as they are worthless in customer satisfaction

****** *****
Initial Complaint
Date:09/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a lot of debt so I consulated with The Trumbull debt relief. From 2019 until 07/2019. They would call me every month or when one of my debts were paid . As of July 2024 I had finished paying everything off. They even refunded me ****** back . They had been taking from my checking acct ******$ at the beginning of every month . I was told once I paid all of these off, my debt would be paid off and they would be dropped from my debt. I was checking my score today and it said I had 37 debts. No way. I feel like I have been scammed. They took my money and I havent benefited at all by this . I am on disability and this was the only way I could get out of debt. My husband asked for a divorce and this is what I had to do , to take care of my three children . Can you please help me? ***** ****** , *******************************************
Business Response
Date: 10/07/2024
Thank you for the opportunity to respond to Delma
Marcum’s concerns. We have attempted to reach Delma by email and by phone, with
little response. We would like to hear Delma’s suggested resolution, and work
toward a solution that falls within our legal allowances.

Turnbull Law Group is authorized to negotiate
debt balances and create settlements, with the goal of helping the client to
get out of debt in less time and for less money than is owed at the time of enrollment.
Credit Repair is not part of the Turnbull Law Group program nor is Turnbull Law
Group authorized to contact the credit bureaus on behalf of a client or a
creditor. We are grateful we have had
the opportunity to assist Delma Marcum to reduce and subsequently pay off the
enrolled debts.

We would still appreciate the opportunity to
discuss this matter with Delma Marcum and encourage Delma to reach out to the
point of contact to discuss any solution possible.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im not sure if you consider this a review or me seeking help. *** hired Turnbull in September 2023 and was promised to pay a certain amount for 48 months (until August 2027), it went up to February 2028, then April 2028 and now its at June 2028 which makes me pay more money than what I started the program with. BESIDE this issue, my bigger issue is that Im getting suede in April 2024 by one of the debtor and then received a Court decision (because what it seems like there were no response to the court neither) which I forward all my documents to the dashboard and the attorney. Tried to contact the office and my attorney multiple and multiple times non-stop with no response how so ever. All Im getting is that they will reach back to me within 5-7 business days. Thats every week I reach out since July 2024 until yesterday 9/23/2024. I have no idea what to do now. Im very scared and extremely worried. Please reach out back me with follow up on my case and why is my last payment keeps going farther and farther. I joined the program to reduce the debt not to pay more and get sued.
Business Response
Date: 10/07/2024
Thank you for the opportunity to respond to Maher
Mosaad’s concerns. We contacted Maher on September 27, 2024, and reviewed Maher’s
program file. We acknowledge that any legal action can be stressful, and we have
continued to follow up with Maher’s attorney and with Maher, to make sure we
have the most up-to-date information. We continue to seek a resolution for the legal
matter.

We will continue to keep in contact with Maher
Mosaad regarding the timing of the program and its completion. We encourage Maher
to bring any additional concerns to the point of contact, as we work toward a
resolution.
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9, my balance on my Trumbull law account was $1,600. I decided to pay in full, which I did online. I followed up with a phone call where I was informed I still needed to be drafted $366.85 and my balance would be clear so I agreed to that payment draft. On 9/6 I received a statement showing I owed $3220.86. I reached out to them and they said keep in mind I have paid $4818.15 in fees to ********.
Business Response
Date: 09/27/2024
Thank you for the opportunity to address ******* ***** concerns. We have attempted to reach ******* by phone starting September 13, 2024.

******* ***** enrolled with Turnbull Law Group for debt settlement on October 6, 2022, with two accounts for a total debt of $25,156.00. Shortly after enrollment, one of the accounts was removed from the program. The remaining account ************ had an enrolled balance of $17,845.00 and a settlement was negotiated for $10,249.40 across thirty payments, which ******* authorized on April 7, 2023. After making 17 payments to the agreement so far, there is a balance remaining to the settlement of $6,396.36. The fee collected for our negotiation service is $4,818.15, which is 27% of the balance of the ************ account at the time of enrollment, as outlined in the Agreement signed during the enrollment process.

Of the amount of $6,396.36 remaining to pay on the ************ settlement, $3,672.91 is already in the dedicated account,leaving $2,723.45 to deposit to complete the settlement agreement. This already takes into account the $1600 that ******* added to her account on August ******. With consistent deposits of the agreed $462.00, the dedicated account should have the amount needed to pay off the ************ agreement after estimated six months.

We encourage ******* to reach out to the point of contact with any additional questions.
Customer Answer
Date: 09/30/2024

Complaint: 22281088

I am rejecting this response because their fees are usuary. I will end up paying almost the full balance on my account while ruining my credit. I accepted the agreement at the time as I was desparate, not thinking through. The Trumbull fee is almost 50% of the negotiated debt. I havent recieved any calls from them plus when I deposited the 1600 I was told it was final payment. I am sure that call was recorded, maybe they should go back and listen to it.
Sincerely,

******* *****
Business Response
Date: 10/18/2024
Thank you for the opportunity to respond to ******* Gibbsadditional concerns. After additional review of calls and interactions, we have again confirmed that the amount of $1600 as a payoff was stated by *******, and not our agent. The fee collected on the agreement negotiated for the ************ account was $4,818.15, which is 27% of the $17,845.00 balance of the account at the time of enrollment, and the amount listed in the Engagement Agreement signed at the time of enrollment. This fee amount added to the $10,249.40 is a total of $15,067.55, a savings of $2,777.45 off the balance at the time of enrollment.

A ledger detailing all deposits made to the dedicated account during enrollment in the Turnbull Law Group program, as well as all payments made and fees collected for services provided, can be obtained by contacting **************** which holds the dedicated account.

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Turnbull Law Group, LLC is NOT a BBB Accredited Business.