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Business Profile

Roofing Contractors

AmeriPro Roofing

Headquarters

Complaints

This profile includes complaints for AmeriPro Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmeriPro Roofing has 20 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AmeriPro Roofing has robocalled me almost daily for the past few weeks. I have never expressed any interest in their services and yet I'm bombarded with calls. It's ridiculous.

      Business Response

      Date: 02/06/2024

      Thank you so much for the information contained within your communication to the BBB. Your information has been removed from the dialers at our company which reach out to people who may be in need of our services due to localized weather events. If there is anything further you may require from us, please let us know.

      Customer Answer

      Date: 02/06/2024

       
      Complaint: 21227708

      I am rejecting this response because:

      We haven't had any weather events in my area that could have potentially damaged my roof and required your services. Your robo-calling a massive amount of people without good reason for doing so. You may have removed my information but I'm sure there are still thousands of people you are harassing with your automated phone calls.


      Sincerely,

      *********************

      Business Response

      Date: 02/08/2024

      Thank you very much for your communication sir. I have ensured that you have gotten your stated desired outcome to the BBB. By further rejecting the resolution provided being the one you specifically sought, I would consider this at an impasse and communicate the same to the BBB. Best wishes to you in the future.

      Customer Answer

      Date: 02/08/2024

       
      Complaint: 21227708

      I am rejecting this response because:

      I received a robo-call from your company just yesterday. You did not take me off of your list. Stop robo-calling altogether. 


      Sincerely,

      *********************

    • Initial Complaint

      Date:01/21/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being woke up Saturday morning and telling some lady I was not interested in their service I was again woke up Sunday morning by a different representative. His number is ************ . I know this because then he decided to be even more disrespectful and send me messages. So yeah I would rather pay ***** the Whino to do my repairs rather than this place. What kind of company policy is this???

      Business Response

      Date: 01/31/2024

      Emailed complainant and working on resolution.
    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When they installed ******* they did a terrible job. The vent caps have significantly more damage than before, and the shingles are leaking up already. They damaged my guttering and my siding in the process, as well as a couple of windows. I haven't paid them anything until I can get a hold of someone to get this fixed but they will not respond. They only call once a week at odd hours and leave a voicemail demanding $20,000, but they will not send me a bill. I will happily pay when the damages are fixed. And when the appearance of my home is at least equally to what it was before they got there

      Business Response

      Date: 01/31/2024

      Thank you ******************. Your concerns are very important to us. We currently have an open warranty ticket and we should be out soon to address these issues. I am also emailing you my information so you can have a managerial point of contact.

      Customer Answer

      Date: 02/04/2024

       
      Complaint: 21167753

      I am rejecting this response because:

      Unfortunately I am more disappointed now than I was the first time. To start with, I was to receive a ***** notice before anyone was on my property. And not only did they not fix anything that I complained about, but indeed made the issues worse. And on top of that, I have pictures of their employee stealing my property. Yes, it was only a few pieces of firewood, but thats not the point. Stealing is stealing in my eyes. The gutters are in significantly worse shape now then they were after they damaged them the first time. The siding looks worse as well. Not to mention that their way of fixing the shingles was to nail them down from the top and put a dab of silicone on top. And to top it off, they put brown flashing with brown silicone over top of my brick on my entryway. I take price in my home, and the brick entryway is a big part of the curb appeal of the home. I'm not sure where to continue from this point because honestly I do not trust ameripro or their employees to touch my home or be on my property. I'm afraid they will only make the damage worse yet again. And for the 3rd time, I will say it again. I DO NOT WANT ANYONE ON MY PROPERTY WITH OUT MY CONSENT. if I find that they are, I may have no choice but to press trespassing charges. I'm usually a pretty easy going guy, but I'm at a point where I am angry and disappointed. Not to mention that the damages done will cost me a very large amount of money.they didn't do anything with the vent covers. And they just hammered the *** covers more. I have been unable to get on the roof to see if they are cracked yet. Unfortunately I am only able to add 5 pictures, but I have a whole lot more of the additional damage

      Sincerely,

      ***************************

      Business Response

      Date: 02/16/2024

      ******************, Thank you for your additional comments.  We have concluded the repairs on your property, and we have reached out today to gain further insight on any outstanding items. We look forward to speaking and moving your account to resolution.   
    • Initial Complaint

      Date:01/15/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Hired to replace our home roof and gutters to the same as it was for existing in early 8/2023 -work was performed initially by subcontractor (1). This team had to take off and redo roof (3) times and still did roof wrong and did damage to home and left 10/5/23. November 11/10/23 Warranty team/subcontractor (2) worked into November and redid roof for the 4th time and made install corrections. We accepted this final installation. -We cancelled the gutters with this company because of the issues we endured. -10/2/23 AmeriPro issued me an invoice that included gutters and vents. We have asked AmeriPro for a corrected invoice deleting the gutters and (2) roof vents that were not installed. -I have been emailing and calling AmeriPro ****, Area ******************* **** Director of CSR and most recent contact, *************************** QA Supervisor ******************** Repeatedly weekly through today 1/15/24 and have not gotten a corrected invoice. -I want to pay this invoice and lose out this transaction asap. -No funds have been released at this point ********************* our mortgage company has the funds in escrow along with funds for a metal roof for our out building that was not part of this house roof project. -Looking for assistance with obtaining corrected invoice -I have documents and photos of my files addressing this process. -AmeriPro was to supply full photo file of install and final work done. At this point we have only gotten photos from final subcontractor (2) work done in November

      Business Response

      Date: 01/25/2024

      AmeriPro has responded to this complainant to provide all information requested by this complainant. Furthermore this complainant has not paid any amount toward the substantial sum of the invoice for services which have been provided in full. AmeriPro stands ready to substantiate all services performed for this complainant. 
    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ameripro roofing has robocalled me every day for at least the last two weeks despite me never expressing any interest in their services. Its over the line. I have a new voicemail every day from these idiots.

      Business Response

      Date: 01/02/2024

      Thank you so much for the opportunity to address your concern. Your information has been placed on our do not call list which should alleviate this issue. If there is anything else that we may be able to assist with, please let us know.

      Customer Answer

      Date: 01/02/2024

       
      Complaint: 21079570

      I am rejecting this response because:

      It should not have taken me reaching out to the BBB to stop getting a daily automated call. Sincerely hope someone looks in to this further to see if youre violating any laws with your marketing practices. Theyre beyond anything Ive seen recently and its harassment.


      Sincerely,

      *********************

      Business Response

      Date: 01/09/2024

      Thank you for your kind understanding of the situation that we dealt with in a prompt and courteous manner. Your graciousness is appreciated and you have our gratitude.
    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/13/2022 Ameripro installed a new roof. Contractors slammed the shingles packages so hard it shook the inside of the house. I now have cracks in the ceiling of the living room and bathroom. ** in the attic there is debri and a cracked rafteres. Contacted the Ameripro company but they ignored my claim and have no contact with them since.

      Business Response

      Date: 01/15/2024

      Please find the attached response to this BBB complaint.

      Customer Answer

      Date: 01/15/2024

       
      Complaint: 21070830

      I am rejecting this response because: The business did not address the rafter in the attic that is split or the trash that was left behind in the attic.  The cracks in the ceiling were not there before the roof was installed.

       

      Sincerely 
      *******************

      Business Response

      Date: 01/25/2024

      AmeriPro has offered to assist as a goodwill gesture to a situation which is normal for this type of construction as far as the cracks are concerned. There was no actions taken regarding the rafters that were caused by this construction. Also the complainant has rejected additional communication regarding this complaint. At this time I consider this matter at an impasse however remain open to discussing the offer we have made regarding this claim.

      Customer Answer

      Date: 01/26/2024

       
      Complaint: 21070830

      I am rejecting this response because: I have yet to be contacted by the business.  I would accept this if they had tried to contact me to get this resolved.  I am open to talking to them if they would contact me.

      Sincerely,

      *******************

      Business Response

      Date: 02/02/2024

      Good Morning, AmeriPro has spoken with you and we have also scheduled an inspection of your property to ascertain any possible issues which would be covered by your workmanship warranty. We again look forward to working closely with you throughout this process.

      Customer Answer

      Date: 02/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************
    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern December 20 2023 April 23. We had hail damage AmeriPro **** came out give us an estimate the insurance inspector came out, took a look and said yes the whole house would be covered **** was referring the siding and the roof .I had spoken to *******. She told me not to contact *********that she would take care of the delivery in the crew , I called ******* to let her know that I was going out of town for a month. Please contact my husband. she did not contact .. My husband .My husband took that week November 6 through 2023 They did not call him. He had called *******. She did not respond back. She at the end of the week, then called and said she did call. She did not. Therefore, my husband was off without pay. I am not happy with the outcome of poor communication from *******, who was supposed to be the project manager. Because she did not respond back to my husband. My husband called her and told her to come get your materials. We are not having you do the job weve been going back-and-forth since April 2023. I received an email December 18 2023 from AmeriPro telling me that we had to pay the cancellation fee. It stated bill December 15, 2023 due December 15 2023.$3295 I am not going to give them this amount due to a cancellation because of their poor communication and I had been dealing with them since April back-and-forth try to contact the contractor his number had been canceled. Hadnt heard from them called the office. Nobody called me back.. I then called my insurance company and asked if they had ***** phone number and he stated that he did not the number that I had for ****. A lady answered and said you have the wrong number and this is why weve been going back-and-forth since April we canceled the job we are not going to pay the cancellation fee, they did not do any other work .

      Business Response

      Date: 12/20/2023

      Hello ************,

       

      Thank you so much for sharing your concern regarding this issue. I have reviewed your account and have decided to waive the cancellation fee for your account. This has been taken care of and we truly wish we could have been of greater service to you in this build.

      Thank you,

      *********************

       

       

    • Initial Complaint

      Date:12/19/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/5/23, Name AmeriPro Roofing, Amount paid $29,000 Have been requesting a finalized itemized bill to no prevail have yet to receive anything and have been getting ignored.

      Business Response

      Date: 12/31/2023

      AmeriPro has responded to this complainant with an itemized invoice regarding the work that was performed. We at AmeriPro **************** stand ready to address all concerns that this consumer may have. We will reach out to you again in an effort to ensure that the information provided to you was adequate to address your concerns.
    • Initial Complaint

      Date:12/14/2023

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ameripro roofing changed the roof for me last year. This year my furnace was found to be broken because the roofer ended up clogging vent for furnace. asphalt shingle debris had gotten into the vent down into the condensation trap and clogged it, causing water to overflow into the furnace and creating rust that damaged the heat exchanger. When I reached to ameripro roofing, they said basically not our problem.

      Business Response

      Date: 12/18/2023

      ****************,

      Thank you for working with us to resolve any issues.  During the discussion with a representative, you reported that no further action by AmeriPro is required at this time.  We value your feedback as customer service is very important to us.   

      Customer Answer

      Date: 12/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ameripro Roofing was in my neighborhood after a wind and hail storm so Wood, an employee, stopped by my residence. He came back at a later time to inspect for damages. When he was finished I spoke with him on my front porch as he told me insurance would most likely replace it due to damages. However he told my exhusband, who pays the mortgage, that he knew how to write up the claim in order for insurance to pay for it. **** stated I needed to sign a document that would allow himself and the adjuster to get on the roof so I did. We never discussed hiring, quote/estimate amounts, or any contractual agreements. I am now receiving text messages stating I am required to pay the cancellation fee because I signed a contract. I was absolutely mislead into what I was signing. Furthermore the paper I signed did not have any dollar amounts listed at all (as he stated it was to allow him and the adjuster on the roof). At the time of signing I did not know if insurance would cover the claim or not. When I asked **** how much the cancellation fee was he stated 10% of the job and gave me an example of 10% of 18000. However we never discussed moving forward with the job nor did I ever receive an estimate from Wood or anyone else with Ameripro. I am extremely disappointed in the stonewalling, false representation, misleading information, and multiple texts regarding this matter. I do not feel as though I am responsible for said cancellation fee and would like for this entire thing to be dismissed. The company does not seem integrity driven or honest at all. I feel I was targeted because I am a single mom and now being intimidated with a large fee.

      Business Response

      Date: 12/05/2023

      AmeriPro Roofing has had an opportunity to review the contract and speak with the complainant. This issue has been resolved with the complainant and we appreciate the opportunity to resolve this issue amicably.

      Customer Answer

      Date: 12/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** appreciate Ameripro for rectifying the situation.

      Sincerely,

      ****** ***

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