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Business Profile

Roofing Contractors

AmeriPro Roofing

Headquarters

Complaints

This profile includes complaints for AmeriPro Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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AmeriPro Roofing has 20 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date or roof install was 09/03/2021. Total cost of installation *********. AmeriPro Roofing standards included a 5 year workmanship warranty and a 5 year service warranty. AmeriPro company failed to attach bathroom exhaust piping to roof vent cap which caused a mold issue in the attic. I contacted the warranty department on 07/05/2023 and spoke with **** from the warranty department *************) sent pictures and was referred to ******************* *************) for further assistance. The company has made no attempt to resolve the issue. I have called several times to requested an inspector to come and finish an inspection and a resolution to the issues. ****** has asked once if I just wanted the exhaust piping connected to the roof cap. I replied I want them to honor there warranty and resolve all issue created from the mistake of not connecting the exhaust piping to the roof cap correctly. Reference # CPIN-******. Warranty Contract # *****. Claim # **********.

      Business Response

      Date: 09/22/2023

      Thank you for sharing your concerns with us regarding the issue you are having. While this area is inside your home and beyond the scope of what is completed by a roofing crew when installing a vent on the roof, we are scheduling an inspection by one our techs at your location. As a goodwill effort we will attempt to mitigate any issues you are having the complaint area. We will be sure to communicate this clearly in an effort to achieve a resolution.
    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New roof through insurance company. Installed July 10, 2023. Have gotten different amounts for what to pay. They billed us the 500 deductible on top of what ins gave us. The insurance sent us the amounts. They sent a second bill for more money. They are refusing to tell us what type of shingles were installed, refusing to give us warranty info (other than sending us a generic GAF info sheet which has multiple types but we don't know what we have) and won't give us the labor warranty in writing. I was just told that the homeowners are not the client, the ins company is and that they don't have to give us anything. They didn't send us the link to register the product after calling repeatedly for more information. I believe they are scamming either homeowners, insurance or both. I want in writing the warranty and what materials used with amounts for each (Like this # gross shingles at this cost etc.) as well their labor warranty for the roof they installed.I have included what I received from them. But my insurance says the amount of roof was billed over $19,000 buy ours shows differently.

      Business Response

      Date: 09/14/2023

      Hello **************,

      My name is ********************* and I am the **************** Manager for **********************. Thank you for your concern expressed in your correspondence and we are working diligently to ensure that all of your questions are answered to your satisfaction with full disclosure for all parties involved based on the facts of the claim.We have sent out a detailed invoice as well as reviewed the other items on your complaint. We have also sent out your warranty information. We look forward to answering any questions you may have regarding this process. 

      Customer Answer

      Date: 10/30/2023

       
      Complaint: 20544369

      I am rejecting this response because:
      I have been searching for the response and just now found this. This does NOT resolve the matter because it is the same flyer and does NOT say which type of shingle they installed on my house. Secondly, they did not give a detailed monetary account of what all they spent the money on just a summary of what we paid. That does not again say which type of shingle or how many  boards of decking they used which I need to show to the company who installed our leaf guard system which caused the damage. A flyer for shingle company's entire line of product does not help me tell that shingle warranty which product I have! I called them and besides my info, they want to know which of their products was installed on my house. I have not been able to answer this since July!
      Sincerely,

      *********************

      Business Response

      Date: 10/31/2023

      AmeriPro has again responded to the complainant with the requested information including; a copy of their workmanship warranty, a link to the page to register their warranty and a material invoice that the complainant had requested regarding this job. AmeriPro will continue to assist this customer in answering their questions and concerns.
    • Initial Complaint

      Date:07/02/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ITS BEEN ALMOST 3 MONTHS...Ameripro roofing company redid our garage and house roof. There were things they were suppose to do..example...take gutters down and put them back up(didn't happen)Lift solar panel and roof under it. Instead they laid down roof around it and caulked it. Replace air vents to attic..instead they painted them. WE HAVE NOT GOTTEN AN ITEMIZED BILL which was asked for repeatedly. Very rude management. ***** by name is one. Willing to pay for work that was done....not for what they think they are entitled to. No returned calls. Messages or emails thus far. I called main office in ********...left message. Very tired and sick of this treatment We want it resolved properly and on a timely manner.

      Business Response

      Date: 07/05/2023

      Thank you for your attention to this issue.

      We have had the opportunity to discuss this issue with the complainant and have come to a resolution. We thank you for giving us the opportunity to serve you and work through this issue amicably.

      Customer Answer

      Date: 07/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is 4 inch gap between the siding and the roof that was not there before! They are saying it's because the shingles before were thicker, no they were not! Now we have squirrels that are getting in where they didn't put flashing up and just left it looking like this!

      Business Response

      Date: 06/09/2023

      Thank you for your giving us the opportunity to resolve your issue. Upon careful evaluation of the photos as well as discussing your complaint with the crew who performed your services, we have determined that this is not a crew caused issue. However, in the interest of good will, we have contacted you with a proposed resolution to assist you in mitigating this concern. It is our sincere hope that you avail yourselves to this goodwill offer of assistance. We stand ready to assist in this endeavor and thank you for being a customer of our organization.

       

      Customer Answer

      Date: 06/13/2023

       
      Complaint: 20159592

      I am rejecting this response because:We are not going to pay an additional $1700 to have something fixed that shouldn't of happened! Nobody told us about this when it was done! Company doesn't come and check the work after it was completed! The workers could of shown us this instead of just leaving it so water and squirrels can get in!

      Sincerely,

      ***************************

      Business Response

      Date: 06/19/2023

      Thank you so much for giving us the opportunity to again review your issue. Since this was not a result of any workmanship isssue by our firm and, we have offered to negotiate a resolution as a good faith gesture only to be denied this opportunity by you, we find that we must respond to this rejection with the following: We have reached out and made a good will offer of assistance. In response this customer summarily denied the offer and instead reiterated a flawed cause of action against our company rather than attempt to discuss the matter further. Ameripro cannot capitulate to unsubstantiated demands. We stand ready to assist should the customer wish to re-visit our good will gesture mentioned previously in an offer to assist the homeowner in this issue.

       

      Thank you,

       

      AmeriPro **************** Team

      Customer Answer

      Date: 06/19/2023

       
      Complaint: 20159592

      I am rejecting this response because:

      Sincerely,

      ***************************
    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is that this contractor was supposed to contact me prior to performing work on my property. They did not and showed up at my house and started taking off siding to be replaced. I work and i could not be at home had i been contacted as to when they were going to do the work i could have made arrangements to be home when the work was being done. I have a classic car in the garage. There was a ** on a shelf in the garage when the workers were removing the siding they knocked the ** off of the shelf and it fell on the car causing a nice dent i notified the contactor of this they told me to get an estimate which i got a written estimate of $1107.75 i submitted this estimate. I was told by the contractor that they would only pay $550.00 when they submitted their final invoice. I emailed the contractor back and told them i was not happy and this is not acceptable when they are the ones to cause the damage. I asked them for the name of their insurance Company and policy Number and i would file a claim with their insurance they have ignored my request. The only paper i had received from them prior to the work was initial estimate to replace Roof, siding and gutters my insurance company only approved for the siding to be replaced on the house and garage. They never submitted a revised contract after that and never contacted me before performing the work. I wish i could have read all these complaints before allowing them to work at my home. Settlement of $1107.75 is due from Ameripro.

      Business Response

      Date: 04/14/2023

      Please find attached our company response to the complainant. Thank you.
    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Ameripro to replace siding and roof of my home. They quoted me one price, charged insurance another price, sent me an invoice in January, and then resent me a new invoice roughly 5K higher. I've made payments every month since the work was completed, continue to receive correspondence and conflicting numbers from numerous people with Ameripro. I made a $10,000 payment earlier this week so I think my remaining balance should be $3,732.24 and not the $8,635.85 they are claiming I owe. My wife was very upset with the fact that they put old green shutters back up on new siding after the job even though we had given them a verbal not to and now we have several holes in new siding. I'm willing to let this slide but they are overcharging us by $4,903.61

      Business Response

      Date: 04/03/2023

      Please find response detailed above. Thank you.

      Business Response

      Date: 04/04/2023

      Please see the attached response to the complainant. We have offered to review this issue several times and yet the complainant continues to ignore attempts at resolution.

      Customer Answer

      Date: 04/05/2023

       
      Complaint: 19847905

      I am rejecting this response because: I have paid the amount on the attached in full as of 4.5.23, check for $3,900 is in the mail. 

      Sincerely,

      *********************************
    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************************************** has copied and pasted a letter that she faxed to AmeriPro on Friday, January 13, 2023. The letter clearly indicates the problems that the Carters encountered when they interacted with *********. Roofing Company.Additional information is the following:********* Roofing Company employees removed the Carters shingles and replaced the new shingles from approximately Tuesday, May 24 through Friday, May 27, 2023. The Carters paid ********* Roofing Company a total of approximately $12,429.54.AmeriPro was to complete all of work outlined within American ****** final draft dated May 27, 2022 summary for Coverage A - Dwelling, Summary for *********************** Structures and Estimate Recap for Coverage A - Dwelling (Page 1 through Page 14).The nature of the dispute is that AmeriPro did not follow the policies and procedures of *********************** Company shingle installation and AmeriPro did not follow ****** City codes. Now the ******** new roof is out of warranty by *********************** Company and not in compliance with ****** City residential roofing codes. The Carters are now experiencing water damage along the entire "****** Room' ceiling, the ******** gutter topper has been damaged so much so that the fixture cannot function correctly.As of today, AmeriPro has not attempted to resolve the above outlined issue. Account Number - ********************************* and ********************** ************************ Claim Number - ***********.********************* signed AmeriPro Roofing Contract on 5-18-2022; however, the roofing project was not completedper the ********* employees until ********************* AND **************************************** Owners of the property located at **************************************************************************** Fax: ************** * Paulas Cell Number ************** * Dinos Cell Number ************** E-mail: ********************* Date:Friday, January 13, 2023 To: American Dream Home Improvement, Inc. DBA AmeriPro Roofing Attn.: ********************* ************************************************************************************ Attn.:********************* Account Resolution Specialist AmeriPro Roofing AmeriPro Fax Number:************** From:********************* and **************************************** Re: AmeriPro employees (roofers) did not install the Carters roofing shingles and other roofing supplies and equipment correctly while replacing the roof materials/shingles during the summer of 2022. The roofing materials were to be removed and replaced per American ************************ due to hail damage on the ************* roof. AmeriPro employees (roofers) were not in compliance with ****** City residential codes. Please refer to Appendix Number 1. Furthermore, AmeriPro employees (roofers) were non-compliant with the ****** City residential codes also allowed *********************** Company to eliminate its shingle warranty. Please refer to Appendix Number 2. In addition, the Carters new shingles are not under warranty by *********************** Company; nor were AmeriPro employees following ****** residential city codes. Moreover, the entire roof must be removed and replaced so that *********************** shingles will be under warranty and many roof items/equipment/supplies must be replaced properly so as to be in compliance with ****** City residential codes. The Carters gutter topper must be removed and stored by *********************** Home Town Exteriors, LLC. The cost to accomplish this task is $2, ******. Please refer to Appendix Number 3. After the entire roof is replace plus other roofing supplies/equipment, the gutter topper can be eventually reinstalled. The cost is replace the Carters roofing materials so that the materials are under warranty and compliant with ****** City codes is $12,896.64. Please refer to Appendix Number 4. The Carters ****** Room ceiling must be treated for water damage and repainted due to faulty shingle installation. The cost to accomplish this task is $340.00. Please refer to Appendix Number 5. Thus, AmeriPro owes the Carters $15,384.14 so as to accomplish the prior task so that the Carters shingles will be in compliance with the ************** and under warranty with *********************** Company. Please send the $15,384.14 in a check form to **************************************** at *****************************************************************************************. The Carters will extend this offer for a 30 Day time period to AmeriPro so that they have an adequate amount of time to respond to this letter and its demands. As the Carters wait for contact with AmeriPro, they plan to contact several other agendas to assist them with this letter request and demand.AmeriPro Account Number:****-723129 American ************************ Claim Number: *********** Time Line of Discovery: After the installation of new shingles by AmeriPro during the summer of 2022; the ******* began experiencing many difficulties with their new roof/shingles. The difficulties began with the following:Water stain began to appear throughout the Carters ****** Room Ceiling.Damaged gutter topper was visibly apparent from the street that runs near the *************. The gutter topper cannot perform its function so as to allow water to flow into the gutters and preventing debris from entering into the gutters. Thus, the gutter must be replaced so that the gutter topper can perform is function.After the above issues became visible and a concern for the Carters; **************************************** contacted *********************** Home Town Exteriors, LLC at ************** (owner of Gutter Topper). **** reviewed the damage to the gutter topper and informed ********************************* did not remove or reinstall any guttering to the *************. This was in question because AmeriPro continued to ask for payment of that specific work. However, the work was never completed by AmeriPro. Thus, the gutter work was never completed so payment is a mute-point. Moreover, AmeriPro was attempting to charge the Carters for work that had not occurred. In addition, **** followed up with a written document indicating the gutter work/charge was not completed by AmeriPro. In addition, ***** sent the written document to *********************. ***** has not responded to the written document from ****. Moreover, **** indicated that ***** should hire a different roofing companying to assess AmeriPros completed work. Thus, **** was extremely concerned about many roofing issues that he observed while checking the gutters and the gutter toppers. Next, ***** contacted her American ****** agent and discussed ***** concerns with *************************** American ****** Insurance agent at **************. ******** highly recommended ************************* (******** Enterprises) at **************. Then, ***** contacted **** about her roofing concerns. **** immediately came to the ************* so as to assess AmeriPros shingle installation as well the entire roofing area. **** took pictures of his concerns, outlined the concerns within a written document and advised ***** to contact a variety of agencies so as to assist her with a fraud case against AmeriPro. The following is a brief outline as to the concerns:************** residential code violations ************ shield violations, flashing violations, and more)*********************** Company at 1-800-Get-Pink has terminated its warranty with the shingles on the Carters home (AmeriPro applied the new shingles on top of the old shingles around the entire perimeter of both stores of the Carters home). Now, all of the shingles must be removed and new shingles installed, install an ice and water shield barrier; however, before the work can begin, the gutter topper must to removed, stored, and reinstalled after the new shingles are installed.The above outlined information clearly explains the rationale for the letter and the demand $15,384.14.***** is waiting patiently for a response to this letter and her demand for the $15,383.14.Note: ***** did not e-mail you the appendixes because those copies are not a part of *****'s word documents on her computer; however, if you desire this information, please contact ***** at ************** with your fax number. ***** would be more than willing to provide you with those documents.In addition, please feel free to contact ***** is you have any further questions.

      Business Response

      Date: 01/19/2023

      Please find the attached letter response to the BBB complaint above.

      Customer Answer

      Date: 01/21/2023

       
      Complaint: 18821121

      I am rejecting this response because: the Carters response is within a letter dated 1/20/23. 

      Sincerely,

      **** CarterDINO ****** AND ******************************************
      **** ********************** ******, ******  ***** *************
      Fax: ************* E-mail: *********************
      ______________________________________________________________________

      Friday,January 20, 23


      Better Business Bureau of ******* & Northern ********, ****
      121 ***********************
      Suite 2000
      *******,******** 60611


      ********************* and ****************************************
      **** *****************************
      ******,****** *****


      Attn.:Customer Relations Representative


      Re:BBB ID # ********


      To:Customer Relations Representative,


      First,the Carters want to thank the Better Business Bureau of ******* & Northern ********, **** (BBB) for a speedy reaction to the fraud case against AmeriPro Roofing Company.  Also, the Carters want to take this opportunity to thank AmeriPro Roofing/********************* **************** Manager for a speedy response to the Carters complaint with the BBB.  In addition, the AmeriPro response letter dated 1-19-2023 appears to be friendly, cooperative, and willing to resolve the Carters complaint; however, the Carters have a negative history with AmeriPro Roofing Company, and its employees.  The Carters past concerns with AmeriPro Roofing Company are outlined within the following pages:






      ***************************** (AmeriPro Roofing Sales person at ************** appeared at the ************* without a scheduled appointment and/or invitation; inquiring about the recent hail storm and discussing the possibility of hail storm damage that might have permanently damaged the Carters shingles.****** inspected the Carters house roof and the gazebos roof.After ****** inspected the two roofs, ****** indicated that there was significant hail storm damage to the Carters roofs.Then, ****** indicated that he was employed by AmeriPro Roofing Company and that his company could remove the damaged roofing; replacing the old damaged shingles with new shingles and other needed equipment. ********************* signed and dated the original contact with AmeriPro Roofing on 5-18-2022 (the same day that ****** approached the Carters to allow him to inspect their roofs).********, while **** was signing and initialing AmeriPro Roofing Contract there were two sections of the contract that Dino did not sign and/or initial.**** did sign and/or initial the section titled the Siding Scope of Work and the Gutter Scope of Work.Please refer to Appendix Number 1 A copy of the Carters contract with AmeriPro Roofing.

      After ****** viewed the hail storm damage to the Carters house roof and gazebo roof,****** inquired into the Carters homeowners insurance company.  ****** was familiar with American ************************ and ***************************** (American ********************************** employee at **************).  On or around Tuesday, May 24, 2022; ****** scheduled an appointment with ***************************** to view the Carters house roof damage and their gazebo roof damage.  ******* and ****** inspected the Carters roofs damages.  Next, ******* approved the insurance process for the claims damage for the Carters two roofs. 

      Before and after signing AmeriPro contract, Dino on one occasion and ***** on another occasion explained to ***************************** the fragile state of the gutters and the Gutter Toppers.   Also, on two occasions **** and ***** explained to ****** that their gutters and Gutter Toppers could not be touched by anyone or anything because the Gutter Toppers can be easily damaged (crushed,indented, and/or caved into each other).  If that were to occur, the Gutter Toppers would be permanently damaged.   Moreover, the Gutter Toppers would not function properly.  







      As AmeriPro employees removed and installed shingles to the *************, the Carters repeatedly told ****** that AmeriPro Roofing employees that they could never rest and/or lay their ladders on the Carters Gutter Topper for fear that the ladder would damage the Gutter Topper equipment.  However, the Carters repeatedly viewed AmeriPro employees resting and/or laying their ladders onto their **************.   Even though the Carters attempted to prevent Gutter Topper damage, the second level of their house received damage to the Gutter Topper.  Currently, the second level of the ************* Gutter Topper cannot perform its function. 

      In addition, ***** sent an e-mail to ********************* AmeriPro Roofing Account Resolution Specialist on Tuesday, December 06, 2022 about the Gutter Topper damage as well as water damage on the ceiling of their ****** Room.    Then,***** responded to Paulas e-mail on Wednesday, December 07, 2022 about withholding 5% of the Carters total bill, but the Carters **** has been paid in full.   Thus, ***** did not ever indicate how this issue was going to be resolved.  Furthermore, from December 07, 2022 through today, January 19, 2023;***** has not attempted to resolve this issue. 

      Just a Note:  After multiple letters, texts message, and e-mails to AmeriPro Roofing Company, they are still attempting to charge the Carters for line item number 48 Gutter guard/screen high grade Detach and reset on American ****** Claims summary for the amount of $1,680.66.  However, this work was never approved by the Carters; please view the Carters AmeriPro contract.  Moreover, *********************** (Gutter Topper owner)indicated within his replacement estimate of the second level Gutter Topper dated 12/06/2022 that the Gutter Topper does not appear to have been removed during re-roofing the house.  It appears the old shingles above the Gutter Topper panels were removed and then new shingles installed over the existing Gutter Topper panels.  Please refer to Appendix Number 2 an e-mail from ***** about gutter damage and a written response from *********************** owner of Gutter Topper indicating the damage to the gutter topper and the cost to replace the Gutter Topper. 

      On or around the conclusion of AmeriPro Roofing Company removing and installing the new shingles and other required materials to the *************; ****** informed the Carters that AmeriPro would not repair the screens within the gazebo because his company did not perform that type of work.In addition, the Carters had to contact a variety of handymen, schedule their appointments, and obtain estimates.Next, The Carters had to hire and schedule the handyman to complete the installation of the Gazebos screen repair.This additional process did not come at a good time because ***** was undergoing cancer surgery and radiation therapy.If the ******* had known this information during the time that **** signed the contract they would have immediately completed the process.


      On or around Wednesday, June 15, 2022; ***************************** contacted the Carters by phone and instructed the Carters to give him their first roof damage check from American ************************.The first roof damage check would be a partial payment for the removal and replacement of the Carters roof materials by AmeriPro Roofing. On or around Thursday, June 16, 2022; the Carters received their first roof damage check.***** contacted ****** and stated that she was in possession of the first American ****** claim check for the repair of their roof.****** arrived on that same day and obtained the first claim check from American ****************.Please refer to Appendix Number 3 American ****** Claim check number ********** in the amount of $8,502.69.

      It wasnt until Wednesday, July 27, 2022; when the Carters meet with their American **************** agent, *************************** at **************.  ***** discussed ****** requesting their first claim check.  ******** indicated that ****** was never to request the claim check.  Furthermore, the $8,502.69 included a partial payment to the Carters for removing the damaged screens within their gazebo and repairing them with new screens.  That check should have reimbursed the Carters for their cost to purchase the screen material and to be reimbursed for the handymans fee to replace the screen material within the gazebo.  By submitting the claim check of $8,502.69 to ******, AmeriPro received the total amount of the check; however, the Carters should have been able to receive a portion of that check for their reimbursement for the cost to repair the screens within the gazebo and the reimbursement for the fee that they paid to the handyman.     

      On or around Friday, June 17, 2022; AmeriPro roofing employees informed the Carters that they had completed their work on the Carters property.**** began inspected the Carters yard for roofing material and other debris that AmeriPro left on the ground.As he was walking around the property, he viewed the Carters gazebo.He noticed that the new roofing material had not been installed onto the gazebos roof.Dino inquired into the matter with AmeriPros roofing supervisor.AmeriPros supervisor did not realize that the Carters gazebo had hail damage on the roof as well as the *************.AmeriPros supervisor indicated that the roofers would return at a future date so as to remove and replace the gazebos roof; however, that future date was never on the AmeriPro Roofing calendar.In addition, the roofing supervisor indicated that AmeriPro roofers did not have enough roofing material so as to complete that specific project.After receiving that information, **** contacted ***************************** about the issue/concern.As ****** spoke to ****, he stated that he had ordered the correct amount of roofing shingles, but the AmeriPro roofers wasted the material.Then, ****** indicated that he would reorder more of the Carters shingles so that the Carters gazebos roof could be completed.However, ****** never ordered any additional shingles for the Carters gazebo roof.

      Over the next several days and weeks, the Carters continued to contact ****** about the roofing materials need for the Gazebo.  ****** was vague with his responses.  Then, on Thursday, July 14, 2022; ******************************* AmeriPro Roofing ***************** Specialist at ************** contacted ***** by phone and e-mail.  ******* was requested that ***** sign another AmeriPro Roofing contact.  Please refer to Appendix Number 4 a Change Order/Amendment to Contract. 

      On or another Friday, July 15, 2022; ***** was discussing the signing of the Change Order contract with ***************  ***** was asking several questions, specifically about the installation date that the shingles for the gazebo would be scheduled on the calendar.  ******* indicated that she would have to investigate that matter; however, she could not discuss and/or provide additional answers to ****** questions because she was supposed to attend a party for her colleague.  Her colleague was being transferred to another location within AmeriPro Roofing Company.  Thus, the conversation was concluded.  Later, the next week, ******* contacted ***** again about signing the Change Order contract.  During that conversation, ***** indicated that her husband and a co-worker would obtain the shingles for the gazebo and that the Carters would complete the needed work.

      ***** will attempt to outline a response to ********************* letter to the Carters and a response to BBB dated 1/19/2023; specifically paragraph four of the letter.***** is attempting to control the narrative of **** and ****** BBB complaint by writing that AmeriPro will be expecting the Carters to execute payment for the remaining balance of the signed, completed contract of One thousand Six Hundred Eighty Dollars and Sixty-Six cents ($1,680.66).If he had reviewed my file, he would have noted that ***** sent a letter with documentation as to why she does not owe AmeriPro anything.Moreover, ***** sent the letters by certified mail on 8-02-2022 with a check to pay the remaining balance and a certified letter on August 25, 2022.Furthermore, ***** has sent multiple letters and e-mails attempting to explain why she does not owe AmeriPro. In addition, ***** has outlined in Point Number 5 on page 6 as to why there should be a zero balance on the Carters account.Plus, ***** has over paid her account and AmeriPro owe the Carters $1,174.88.However, the Carters did not contact BBB about their AmeriPro account.The Carters have contacted BBB because AmeriPro damaged the Carters Gutter Topper, the shingles were installed incorrectly voiding the Carters warranty, and not installing needed roofing equipment so that the Carters will be in compliance with the ************** residential codes.




      Now,***** will attempt to outline the Carters rationale as to why they are not accepting ********************* offer through the BBB.
      Point Number One - ***** has provided written narratives with her crafted letters plus documents supporting her written narratives mailed by certified mailings dated 8-02-2022 and 8-26-2022 as well as responses directed to ********************* outlining the amount that the Carters were to pay.  AmeriPro never discussed her letters with her.  Thus, AmeriPro made zero attempts to read and review the written material that ***** mailed by certified mail,except ********************* offer to reduce what AmeriPro Roofing states that the Carters owes.  This offer has now expired.

      Point Number Two - As of Friday, 1-20-2023; ***** went back and reviewed the outlined American **************** approved claim summary of coverage that was dated June 28, 2022.  On page 3 of the claim summary, listed under Estimate - Recap For Coverage A Dwelling AMFFAMGROUPINGTREE! Exterior listed the total amount of $9,042.59.  Then, on page 3 of the claim summary of coverage there is a listing titled AMFAMGROUPINGTREE1 Exterior - Listed $2,252.47,but when reviewing page 6 of the same document $82.71 was to be paid for the prime and paint gutter/downspout.  This work was never completed by AmeriPro roofer.  Next, under the same section, $1,680.66 was to be paid for gutter guard/screen High grade Detach & set.  This work was never completed by AmeriPro roofer.  Then, continuing on page 6, the next section is titled Screens in the amount of $199.09 and $144.97 totaling $344.06 for R&R Window screen, ***** ** and R&R Screen door metal ***** full screen.  This work was completed by **** and his handyman.  Moreover, $2,252.47 and $344.06 was never owed to AmeriPro Roofing.  Thus, page 3 of the expenditures only applies to AMFGROUPINGTREE1 House Exterior for $9,042.59.

      Point Number Three The total amount that AmeriPro should have charged the Carters should have been $9,042.59 on page 3.
          $9,042.59    AMFAMGROUPINGTREE1 House Exterior The correct                        amount that AmeriPro should have charged the Carters for the                                  removal and installation of the roofing materials.
      $8,502.69 American ****** reimbursement check.The Carters first payment to AmeriPro Roofing.
      $539.90     The amount that the Carters still owed to AmeriPro Roofing                   after the reimbursement check, prior to their final payment.
      -$250.00    AmeriPro credit This amount should have been subtracted from                    the Carters balance.
      $289.90     The amount that the Carters still owed to AmeriPro Roofing                   prior to their last payment.

      -$1,464.78           The CartersCertified Check sent to AmeriPro Roofing when                             utilized their figures to calculate the Carters balance; however,                            AmeriPros calculations have been flawed.
      Credit of
      $1,174.88  Overpayment -- AmeriPro owes the Carters $1,174.88.

      Thus,the Carters have paid/over paid their balance.  AmeriPro Roofing needs to send a check to the Carters in the amount of $1,174.88.

      Point Number Three AmeriPro Company and its employees have been extremely different to interact with and/or to develop a reasonable/positive form of communication as illustrated within this entire document.

      Hopefully,the BBB will understand that the Carters have experienced negative interactions with AmeriPro Roofing employees as outlined within number 1 through number 5 of this crafted document.  The Carters want their roof completely removed and a new roof installed with needed equipment so that the Carters shingles and equipment will be under warrant from *********************** Company and all residential roofing codes are adhered to so that their property is in compliance with the ****** City codes.  Furthermore, the ****** truly believe that a new roof warranty with *********************** Company and compliance with ****** City codes will never occur when dealing with AmeriPro Roofing due to AmeriPros past behaviors.  A Quote: Past behaviors predict future behaviors.  Thus, the Carters demand that AmeriPro pay for their new roof in the amount of $15,383.14.  AmeriPro must realized that you cannot opening commit fraud and not held accountable for your past mishandling,mistakes, and inappropriate actions.  Moreover,the Carters believe that AmeriPro Company and its employees cannot be trusted to perform their roof repair.   Furthermore, the Carters have already provided AmeriPro with the three estimates so as to remove and replace the Carters roof with the needed equipment so that roof warranty can be restored and the roof is in compliance with the **************.   Therefore, AmeriPro should give the Carters their over payment and the estimated amount to repair their roof, bring the roof into compliance with ****** City codes, and allow *********************** to warranty the new shingle installation.



































      Appendix Number (2)























      12/7/2022 12:41 PM  - ********************* <***********************************>

      FW: AmeriPro Roofing -SETTLEMENT OFFER
      To ********************* <*****************. ****************************** it seems that you are still confused with our invoice for the roof replacement.

      1.      On the email I sent you dated 11/18/2022 (attached) contains the estimate from your insurance company; that estimate says that the total for ALL repairs is $16,544.93 while we are billing you ONLY for the roof a total of $11,898.13 (if you need further clarification on how to read and understand your insurance estimate, I suggest you contact your adjuster).
      2.      The past due balance on your account is $1,680.66, the invoice for repairs you are sending me is for $425.00. If credit this $425.00 from the current balance, then we will have a remaining total of $1,255.66 HOWEVER we are offering you to pay $800.00 (thats a credit/discount of $880.66).
      3.      On recorded conversation dated 06/17/2022 at 02:55PM (CST) with ****************, he was asked if there were any issues at all and he replied with no issues, on recorded conversation dated 07/19/2022 at 09:25AM (CST) ***************** had the assumption that we were billing for work we didnt perform, and she was explained, and email followed with more detailed explanation.
      4.      Regarding nails popping, per mutual agreement -the contract-, reversed side number 6 .Nail/screw pops within drywall or other interior/exterior wall of ******************* are NOT the responsibility of AmeriPro Roofing.
      5.      Regarding water damage on the family room,this is the first time we received notification of a leak after work was completed, per the contract you are entitled to hold up to 5% of the total invoice for the warranty to activate and remaining balance requested to be paid at the time the service is completed. Since 5% of the original bill would be $594.91 at tis time you should pay the settlement offer in order to close the account and activate the warranty. Please read back of the contract number 5.

      Let me know if you have any other questions.

      *ACCOUNT IS UNDER REVIW FOR COLLECTION STEPS UNTIL BALANCE IS PAID OR SETTLE IN FULL*

      Thanks
      *********************
      Account Resolution Specialist
      3041 ****************** 100
      Downers drove ** 60515
      tinatos @myamcripro.com
      Phone **********(J5
      Fax ************
      wwwarneriproroof1ng.coinl/19/2023. 3:4] PM

      Xfinity Connect W AmeriPro Roofing - SP ITLEMENT OFFER Printout *********************************************************************...

      Tuesday,December 06, 2022

      *****,

      I have included an attachment to you regarding the settlement offer. Also, I am sending you a copy of the email that I received from **** with regards to the gutter/g utter topper work that AmeriPro is claiming that their employees completed. The estimate to repair damage that AmeriPro employees caused is also with that specific e-mail.

      Please read the Carters' response and the estimate.


      ********************* and ****************************************

      On 12/05/2022 10:08 AM ********************* <tmatosWmyameripro.com> wrote:


      Account #: ***************

      ***************, as you are aware, I have been assigned to your account from this point forward for the remaining PAST DUE balance in the amount of $1,680.66.

      My job is to prevent collections steps to start on accounts that are past due. To assist you with your past due account I am sending you the attached settlement offer.

      Please review and let me know if you have any questions. Thanks











      Xfinity Connect FW AmeriPro Roofing - SETTLEMENT OFFER Printout *******************************************************************...


      *********************
      Account Resolution Specialist
      3041 ************. Ste. 100
      *************


































      3 of3

      ********************* AND *********************************************
      **** ********************** ******************************** **************
               Fax:************** E-mail: Hno31961 comcast.net

      Tuesday,December 06, 2022

      *********************
      Account Resolution Specialist *******************************************************************************. 60515

      ********************* and ***** Bumetta-****** **** *****************************
      ******,**. *****

      Settlement Offer from *********************
      (******-mail dated Monday, December 5, 2022)


      Comments:          First, *****, the Carters want to take this opportunity to thank you for listening to the Carters concerns and offering a settlement offer that AmeriPro Roofing is asking the Carters to pay.However, the Carters do not agree with the settlement offer because of the following:

             The Carters have attempting to articulate many times as to why they do not owe AmeriPro Roofing any additional money.   The Carters sent a letter with documents certified mail to AmeriPro Roofing on Tuesday, August 09, 2022 and Thursday, August 25, 2022; the certified letter clearly explains as to why the Carters should have their AmeriPro Roofing account paid in full. Within the two (2) certified mailings, the letter outlines and depicts the contract that AmeriPro Roofing and the Carters had with one another. Within the AmeriPro Roofing contract, the fourth section down from the top titled Gutter Scope of Work, has an X through that section and is void of **************** initials (Property Owner Initials).         Moreover,the Carters spoke with ***************************** in detail about their concerns with regard to their gutters and their gutter toppers.  The Carters  told ****** on two (2) separate occasions that AmeriPro employees were not to touch the Carters gutter and/or gutter toppers because they were told by Gutter Topper owner, *********************** at ************** not to allow anyone to touch the gutters and/or the gutter toppers because they were very sensitive.Thus, the Carters never approved of any work to be performed on their homes  gutter and/or gutter topper.


             Next, the Carters contacted *********************** to review their gutters and the gutter toppers after AmeriPro Roofing completed their work. **** came to the Carters property on Monday, November  28, 2022 to review the work that was performed by AmeriPro Roofing, specifically the gutters and the gutter toppers.**** clearly wrote within the estimate to complete work AmeriPro damaged was the following: The Gutter Topper does not appear to have been removed (detached) during re-roofing the house. Moreover, **** discovered that AmeriPro  damaged the gutter topper above the bedrooms on the second level of the Carters home. Thus, AmeriPro is responsible for replacing the damaged gutter topping of the Carters home.
             AmeriPro Roofing is also responsible for water damage on the ceiling of the Carters ****** Room. The Carters will have an estimate for the roofs water damage on or around Thursday, December 8,2022. Moreover, the Carters have six (6) nail heads protruding through the ****** Rooms ceiling. This must also be repaired. As soon as the Carters have an estimate to mud the sheet rock, paint a under coat, and repaint the ceiling, they will forward it to AmeriPro.

      In conclusion, the Carters do not agree to pay AmeriPros settlement offer of $800.00. Moreover, AmeriPro roofing must reimburse the Carters for the damages that AmeriPro employees caused while completing the replacement task of a new roof.





















      11757 *************** ******, ** 66214
      Phone #   sis-768-9090 ****** # *********
      Fax #         ************
      E-m8ail  guttertopperofkc/@sbcgIobaLnet We                       b      


      Estimate





      Description
      Inspection of Gutter Topper on house invoice date 06/20/2018.
      The Gutter Topper does not appear to have been removed during re-roofing the house.  It appears the old shingles above the Gutter Topper panels were removed and then new shingles installed over the existing Gutter Topper panels.  I did not attempt to lift a shingle or remove a Gutter Topper panel since the new shingles are sealed to the Gutter Topper and I did not want to harm any shingles.  The original Gutter Topper screws and fasteners are all accounted for and show no evidence of screws being removed and then re-screwed back into the same holes.  With the exception of one smashed panel, the entire Gutter topper installation looks pristine with all the overlaps and alignment correctly installed.. . . something I have not seen when roofers remove and re-install Gutter Topper.  Minimum charge to replace smashed Gutter Topper panel. 

      Total - $425.00




























      Appendix Number Three (3)


















      Appendix Number Four (4)







































      Appendix Number Five (5)
































      Business Response

      Date: 01/24/2023

      Please find AmeriPro Roofing reply to the BBB rejection letter attached above as file "BBB Response ******* Rejection Reply". 

      Customer Answer

      Date: 01/26/2023

       
      Complaint: 18821121

      I am rejecting this response because:

      ********************* AND ******************************************
      1027 ********************** ******, ******  *****
      ************* Dinos Cell Phone
      ************* Paulas Cell Phone
       ************** - FAX
      E-mail:*********************
      ______________________________________________________________________

      Thursday,January 26, 2023


      Better Business Bureau of ******* & Northern ********, Inc.
      121 ***********************
      Suite 2000
      *******,******** 60611

      And

      AmeriPro Roofing
      Attn.:*********************, **************** Manager
      3041 ************. Suite 100
      *************, **. 60515


      ********************* and ****************************************
      1027 *****************************
      ******,****** *****


      Attn.:  *********************, Customer Relations Manager


      *********************** ID # ********




      To: *********************,    

      The Carters thank ********************* (AmeriPros **************** Manager) at **************  Extension Number **** for responding to the Carters seven (7) page letter dated January 20, 2023 with thirty-one (31)pages of supporting  documents; justifying their complaint to the Better Business Bureau (BBB) and to AmeriPro Roofing.

      In the past years of 2022 and into 2023, the Carters have contacted AmeriPro employees about their multiple concerns with regards to AmeriPros employeesworkmanship and AmeriPros attempt to collect additional money from the Carters for work that was never completed by AmeriPros roofers. This action from AmeriPro employees is an action of Fraud. 

      The Carters have contacted ***************************** [AmeriPro Salesperson at **************],********************************** [AmeriPro ***************** Specialist at **************], ******************************* [AmeriPro ***************** Specialist at **************],  ********************* [AmeriPro Account Resolution Specialist at **************], and others.  The Carters have attempted multiple times to resolve their concerns and issues with AmeriPro roofing; however, AmeriPro Roofing employees only goal has been to obtain additional money for work not completed and/or incompetent work.   Even ********************* first response to the BBB and to the Carters was asking for additional money from the Carters.  Moreover, the Carters noted that any and all interaction with AmeriPro employees was always about AmeriPro obtain more money from the Carters.  AmeriPro employees only goal was to collect money from the Carters and not resolve the Cartersconcerns.  Again, the Carters do not want to meet with any AmeriPro employees because they cannot be trusted as outlined within the Carters complaint letter to the BBB and the response letter to BBB and to AmeriPro. 






      The Carters obtained two (2) of three (3) companies names and contact phone numbers for their house repair estimate from American **************** Companys agent,*************************** at **************.  The Carters never met the owners until the day that the various owners arrived at the ************* so as to access the house roof damage and prepare an estimate for the Carters. The two (2) company owners names are ************************* of ******** Enterprises, LLC (the roofing estimate) at ************** and ************************* (the family room painter) at ************** have zero reason to falsify the estimates that the Carters have given to AmeriPro Roofing.  ****************** was completed by *********************** (owner of Home Town Exteriors, LLC - the owner of Gutter Topper) at **************.  ********, **** and *** would not have any reason to falsify the Carters house repair estimates.  In addition, the Carters have known and interacted with **** since he first installed his Gutter Toppers onto the Carters gutters (move than 10 years ago).  **** is ethical and moral and delivers top notch, quality equipment and installation.  Thus, the three (3)estimates that the Carters provided to AmeriPro Roofing Company should not be questioned by AmeriPro Roofing.  Please remember, AmeriPro roofers did not install *********************** Company shingles correctly; voiding the Carters shingle warranty, and AmeriPro roofers did not comply with the City of Olathes residential roofing codes.  Thus,AmeriPro should accept the three estimates and pay the Carters $15,384.14.

      The Carters are attaching a copy of the pictures that depict the Carters roof damage.  Please review the pictures.

      *******************************************


      The Carters want the estimated amount of $15,384.14 so as to repair and replace all of the roof damage and code violations that were a direct result of incompetent AmeriPro Roofing roofers.  Those estimated documents can be found within the BBB complaint letter and the Carters first response letter (within the letters Appendix). Thus, the $15,384.14 is to complete the needed work on the Cartershouse roof so as to restore their house with *********************** Companys warranty and to restore the Carters roof so that it is in compliance with the City of Olathes residential roofing codes.  


      Once again, the Carters are demanding $15,384.14 from AmeriPro Roofing (the cost to repair/replace the Carters shingles, equipment and labor on the Cartershouse roof); to remove, store, and re-install the Gutter Topper; to repair the water damage on the Carters Family Room ceiling, as well as repainting a section of the Family Room ceiling).  

      The Carters have attempted to explain their concerns within the BBBs original complaint and further explain their concerns within the Carters response letters to the BBB and to AmeriPro Roofing Company.  Because nothing developed after the Carters wrote multiple letters and emails to AmeriPro employees, the Carters do not believe that a meeting will resolve a solution that will replace the Carters roof; allowing *********************** Company to warranty the shingles and providing the roof to meet the City of Olathes residential building codes.

      The Carters believe that AmeriPro has lost that option/process as outlined within the AmeriPro warranty to meet and to mitigate issues because the Company and its employees premeditated the faulty roof construction from the onset of the Carters roof construction.  In Addition,***************************** told the Carters that they did not need to remove their Gutter Topper for the roofers to install the new shingles and its materials.  This statement was incorrect, Per ***********************, owner of Home ******************** at **************.  This deliberate statement and action by ***************************** didnt allow the roofers to remove the old shingles and its underlayment.  In addition, the roofers could not complete that task without damaging the Gutter Topper.  Moreover, please refer the Carters prior letter with the estimate for the removal, storage, and re-installation cost of the Gutter Topper.  Then, another roof company will remove everything that is not in warranty and/or not in compliance with the ************** residential codes.  The two (2) procedures just outlined will restore the Carters roof so that it will reinstate the ***** Corning shingles warranty and the ************** residential codes.






      Finally,the Carters truly believe that they have outlined, summarized, crafted the past three letters so that BBB and AmeriPro Company should understand the need for a new house roof, and the Family Room restored to its original status.  The Carters are waiting for their reimbursement of $15, 384.14.  The Carters thank BBB and AmeriPro in advance for their cooperation in this matter.
      Sincerely,

      *********************
    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our siding done by Ameripro in September of 2022. The materials sat in our front yard for 3 weeks before started. At that time the workers broke our baseboard heating unit on our porch. We addressed this immediately when we found out. ******************************* our representative never denied the damage and said Ameripro would pay to have fixed. We were recommended an electrician by Ameripro who came and assessed the damage and turned in an estimate to them. They didn't like the estimate amount and are now refusing to pay for this damage they caused. We have emailed and made numerous phone calls with messages to ******* to get this resolved. She does not return calls. They do not return calls to the contractor either. We had to eventually go over her head to **** and she stated the estimate is over the amount by 49 dollars that they are willing to pay. This was stated to us and the contractor. **** then proceeded to tell me how much wire was and we should look into something else. She also stated they need to talk to contractor again. We got an estimate from a recommended electrician by Ameripro and now they are stating they don't like that estimate. I have again today called Ameripro and this contractor has called Ameripro to try to resolve. This has been going on for months with no resolution on Ameripros part when they acknowledged and agreed to take care of when addressed. In the meantime, we have no heat on our porch due to their error and run around with the contractor and us. This has now cost us time, headache and money. Not to mention a part of our home we havnt been able to use in months. We followed and did everything they asked with this error on their part and they are being impossible to deal with and leaving our home damaged.

      Business Response

      Date: 01/26/2023

      Regarding the concerns Mr. and *********************** have brought forth, we did have a contractor we recommended access what would need to be done regarding the electrical work.  The quote that was provided was determined to be high, because there was not a lot of detail regarding the labor portion.  We have since then though spoken with the contractor to get a better understanding of the labor involved.  We have advised the customers that while the quote still seems high, we would go ahead and honor that.  We cut a check to the contractor yesterday and she is scheduling to have them come out and complete the necessary repairs.  Based on the complaint, we believe we have resolved the issues on this by paying the electrician so she can have the repairs completed.  We also had the account reassigned and are reviewing the communication breakdown that the customers experienced as that is not the experience we want anyone to have with us.  Should either Mr. or *********************** have any additional questions, they can contact their ***************** Specialist, ****** at ********************** or via email at **********************************.  
    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1400Sq Ft roof (they charged for 200 squares, i assume thinking im stupid and cant add) bigger 1/2 was flat roof.Within 1 week it literally poured into my kitchen...I find out the flat roof was installed incorrectly...overlap of material opposite of what it should be...roofing material does not reach edge of roof, seams were not sealed...35+ screws are now poking through,2" into my decorative beamed ceiling..within 1 week after completion the roof leaked...i should say POURED into kitchen. They came to ficmx that...only for it to now leak a foot over down the roof line into my entryway...they also roofed over my old flat roof and just added in decking over it...at 125$/sheet...maybe 1/2 a sheet was needed.Now for the shingled part...no decking (or whatever it's called) was put on where it should have been added to help the straightness of roof line... now it looks saggy and wavy where it wasn't before. I am on contract to sell home...im not sure if sale will go through now due to this debacle...today is Jan 5, 2023 Roof was completed in Dec of 2022. I want a FULL REFUND...so I can pay a different roofing company to redo their mess...this company should NOT be able to work on homes...I hope others will take heed...I have pictures and videos of water pouring in and the screws poking 2" through...plus the screwed up outside parts

      Business Response

      Date: 01/26/2023

      Our **************** Manager did reach out to ****************** and discussed her concerns.  Priority was investigating the leak.  We sent a production manager to the property who inspected the flat roof and did not identify any issues with the roof itself and the leaking had stopped.  We are scheduling someone to address the interior damages.  As for the invoice amount, we are having the financials reviewed and if there was a mistake, that will be adjusted down correctly and we will provide an updated invoice.  We appreciate ********************** patience while we correct the interior damages.  We expect everything to be resolved in the next couple of days.  However, if ****************** does need anything, she is working directly with the Production and the **************** Management team to ensure that she is satisfied with the repairs needed and any adjusts are made to her invoice. 

      Customer Answer

      Date: 01/30/2023

       
      Complaint: 18698843

      I am rejecting this response because:
      Although they now have fixed interior damage, there is still the last leak that will need to be fixed on outside.  I sent them photos of the dripping but now Temps are freezing so no rain or thaw.  For this reason I need the Warrenty put into buyers name as this house has been on contract to sell since prior to work being completed, and buyers were waiting till interior was addressed...which now it has for closing on the house.

      There is additional problem with the billing that I just became aware of...they billed for an out building which is not part of the home nor was it roofed...to add to that they rounded from ****sq ft to **** Sq ft......so if you remove the out building and correct for their rounding error, hey now need to redo the charges and instead of **** Sq ft it should be **** Sq ft that I am charged for.  They would not supply the Eagle View report when I first asked. Prior to job being started...and now they finally let me see it and that is why this addition complaint is now added here.
      Sincerely,

      *****************************

      Business Response

      Date: 02/13/2023

      Please find the response to this rejection attached above. We have addressed all the concerns that this complainant has referenced and committed to the resolution referenced.

      Customer Answer

      Date: 02/17/2023

       
      Complaint: 18698843

      I am rejecting this response because:  #1... there was NO discount given...the company corrected their original mis-quote on roof Sq footage.  This was only after I insisted once I saw their 'EagleView' report...the service they use to calculate Sq footage fir charging...it was not correct and I insisted it be corrected...
      #2:  the roof has started leaking again...in same place they 'fixed' + the 2nd place where they new was still leaking but due to weather they asked to address once snow melted...well, the snow is melted...right into the entryway ... they are well aware this is leaking and have not visited the home to check.
      They need to fix all their s**** *** so that roof doesn't leak.
      This garbage company should not be able to continue their fraudulent business practices...
      Sincerely,

      *****************************

      Business Response

      Date: 03/08/2023


      Please find our response to this complaint attached above. We are committed to providing excellent customer service to all and will continue to work diligently in the resolution of any issues which may arise. 
    • Initial Complaint

      Date:11/10/2022

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business called several times. Refuses to remove me from their list and was aggressive on the last call when asked again. ****** used a loud voice and foul language. Phone number shows *******, but no business is there. ****** identified as being from AmeriPro Roofing.

      Business Response

      Date: 11/22/2022

      We researched our logs and see that there was one voicemail left on 9/26.  Following that, the next call was made to you on 11/10 and the call lasted roughly 30 seconds.  After reviewing the call, the representative identified himself, stated he was calling to see if you were interested in a free inspection.  You stated you were not interested and he asked to confirm if you were not interested.  You asked to be removed from the list and you ended the call.  After that, you were placed on a do not call list and we have not made any further contact which is what you requested.  At no time did the employee on the call raise his voice or use "foul language".  You will not receive any further calls.  If you have any concerns, feel free to contact our office at ************.  

      Customer Answer

      Date: 11/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

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