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Business Profile

Auto Body Repair and Painting

Gerber Collision & Glass Headquarters

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gerber Collision & Glass Headquarters has 233 locations, listed below.

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    Customer Review Ratings

    1.37/5 stars

    Average of 63 Customer Reviews

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    Review Details

    • Review fromMatt H

      Date: 01/11/2023

      1 star

      Matt H

      Date: 01/11/2023

      To whom it may concern,I took my 2021 Audi RS5 to Gerber for repair. The car was repaired incorrectly. Their right front fender was replaced. The windshield wiper fluid worked correctly before the "repair". No the there is a warning light. When you add fluid it drains directly to the ground. Based on the Gerber representative took it to the Audi dealer in **********, ** to be checked. The windshield wiper tank was not hooked up to anything. This requires a tear down of the front right fender to diagnose and fix.Both rims on the right side of the vehicle were damaged and replaced. The front right tire was missing the lug nut caps. Again incomplete repairs. When the car was brought in for the estimate the front right seat was not functioning, this was highlighted during the estimate and I made a point to say I wanted the seat fixed. The Gerber representative failed to communicate that this was not part of the repair (He did not include it) and would not be addressed. However the Gerber Pontiac did fix the Airbag warning on the front right seat. Fixing one problem with the seat but not the other really does not make any sense to a non-mechanic.I brought the car to Gerber based on a promise that they could get the car repaired correctly and in a timely fashion. The car was promised to be back before 25 Dec 2022. It was returned with poor/incomplete repairs on 30 Dec.The biggest issue was with Gerber failing to communicate that they could not complete the repairs correctly and in a timely manner.I have called the customer service line multiple times only to be transferred to voice mail. Additionally drove the car back to Gerber in Pontiac ** on 3 Jan 2023 and all of my concerns were ignored.There does not appear to be a guarantee of work from Gerber so this amounts to false advertising.

      Gerber Collision & Glass Headquarters

      Date: 01/16/2023

      We are sorry to hear about your experience and understand the Market Manager ************** has reached out to you on 1/12/2023. We sincerely apologize for any frustration, please advise if you need any further assistance. Thank you
    • Review fromRyan B

      Date: 12/01/2022

      1 star

      Ryan B

      Date: 12/01/2022

      They should not be in business. They "claim" to have called me multiple times which never happened and sent me to collections. The collections office called me and I solved the problem within the hour so no hit to my credit or skin off my back. Never contacted me over a discussion that happened between them and and an insurance company, and tried to blame me for the issues. They tried to "apologize" by insulting me, I would have rather never been called back by their corporate office. I only hope they are not s******* over people and blindsiding those that cant handle a collections call.

      Gerber Collision & Glass Headquarters

      Date: 12/08/2022

      We are disappointed to hear about your concerns and understand that the Upper Manager ************** and the General Manager ****** reached out to discuss your concerns. Thank you for bringing this to our attention, we sincerely apologize for any frustration and inconvenience.
    • Review fromCheryl P

      Date: 10/10/2022

      1 star
      Would not recommend this place not reliable in their stated time frame calls are avoided and no communication at all I will use my huge platform to discourage as many as I can Im told theee weeks its now 6 if I had the means to shut them down I would the public does not need to be faced with such I am disabled and need my vehicle

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