We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Gerber Collision & Glass Headquarters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gerber Collision & Glass Headquarters has 233 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.37

    Average of 63 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Matt H

      Date: 01/11/2023

      Matt H

      Date: 01/11/2023

      To whom it may concern,I took my 2021 Audi RS5 to Gerber for repair. The car was repaired incorrectly. Their right front fender was replaced. The windshield wiper fluid worked correctly before the "repair". No the there is a warning light. When you add fluid it drains directly to the ground. Based on the Gerber representative took it to the Audi dealer in **********, ** to be checked. The windshield wiper tank was not hooked up to anything. This requires a tear down of the front right fender to diagnose and fix.Both rims on the right side of the vehicle were damaged and replaced. The front right tire was missing the lug nut caps. Again incomplete repairs. When the car was brought in for the estimate the front right seat was not functioning, this was highlighted during the estimate and I made a point to say I wanted the seat fixed. The Gerber representative failed to communicate that this was not part of the repair (He did not include it) and would not be addressed. However the Gerber Pontiac did fix the Airbag warning on the front right seat. Fixing one problem with the seat but not the other really does not make any sense to a non-mechanic.I brought the car to Gerber based on a promise that they could get the car repaired correctly and in a timely fashion. The car was promised to be back before 25 Dec 2022. It was returned with poor/incomplete repairs on 30 Dec.The biggest issue was with Gerber failing to communicate that they could not complete the repairs correctly and in a timely manner.I have called the customer service line multiple times only to be transferred to voice mail. Additionally drove the car back to Gerber in Pontiac ** on 3 Jan 2023 and all of my concerns were ignored.There does not appear to be a guarantee of work from Gerber so this amounts to false advertising.

      Gerber Collision & Glass Headquarters

      Date: 01/16/2023

      We are sorry to hear about your experience and understand the Market Manager ************** has reached out to you on 1/12/2023. We sincerely apologize for any frustration, please advise if you need any further assistance. Thank you

    • Ryan B

      Date: 12/01/2022

      Ryan B

      Date: 12/01/2022

      They should not be in business. They "claim" to have called me multiple times which never happened and sent me to collections. The collections office called me and I solved the problem within the hour so no hit to my credit or skin off my back. Never contacted me over a discussion that happened between them and and an insurance company, and tried to blame me for the issues. They tried to "apologize" by insulting me, I would have rather never been called back by their corporate office. I only hope they are not s******* over people and blindsiding those that cant handle a collections call.

      Gerber Collision & Glass Headquarters

      Date: 12/08/2022

      We are disappointed to hear about your concerns and understand that the Upper Manager ************** and the General Manager ****** reached out to discuss your concerns. Thank you for bringing this to our attention, we sincerely apologize for any frustration and inconvenience.

    • Cheryl P

      Date: 10/10/2022

      Would not recommend this place not reliable in their stated time frame calls are avoided and no communication at all I will use my huge platform to discourage as many as I can Im told theee weeks its now 6 if I had the means to shut them down I would the public does not need to be faced with such I am disabled and need my vehicle

    Gerber Collision & Glass Headquarters is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.