Reviews

This profile includes reviews for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

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  Gerber Auto Collision & Glass

  3030 Satellite Blvd Duluth, GA 30096-5807

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  Gerber Collision & Glass

  319 22nd St S Birmingham, AL 35233-2208

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  Gerber Collision & Glass

  828 Highway 33 Pelham, AL 35124-1823

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  Gerber Collision & Glass

  4920 W Cheyenne Ave STE 150 Las Vegas, NV 89130-3261

Review Details

• Review fromMegan A

  Date: 05/11/2023

  1 star

  Megan A

  Date: 05/11/2023

  The work done by Gerber Collision located in ************ ** is defective and poor quality. This shop had 3 opportunities to correct their work, they are not capable. Some of the issues included: paint mismatch, paint defects, broken clips, clips left in engine bay, parts removed from vehicle and put back on, improper panel alignment. After the second repair the car developed a whistling noise. Once the car reaches 60 mph it begins to whistle. The is caused by the improper panel alignment and lose seals and gaskets with the front passenger side fender. I picked the car up on May 4, 2023 after the 3rd repair. Car still whistles, clips broken and left in engine bay, panel alignment still incorrect. The vehicle is a 2022 Acura ILX, that had around ****** miles at time of accident.

  Gerber Collision & Glass Headquarters

  Date: 05/15/2023

  We are sorry to hear about your feedback and understand the General Manager ************ has reached out to you and are scheduled to have corrective repairs completed 5/16/2023 at the *********/**** location. We sincerely apologize for any frustration. Thank you

• Review fromDoug B

  Date: 04/28/2023

  1 star

  Doug B

  Date: 04/28/2023

  Horrible! I had a small accident where the front bumper, parking sensor, and grill had to be replaced. My insurance company, ***, sent me to Gerber Collision and Glass and Gerber gave me a date of the 18th that the car should be finished. They texted me almost every day updating me that all was going well for it to be done on the 18th. At 3:34 on the 18th they texted me that the wrong bracket had come in and it would be delayed. A few days later they said that the parking sensor came in with the wrong color so they had to paint that. Another delay. Then a couple days later the wrong grill came in and had to wait for the right one. Unbelievable that they dont check the parts when they come in and make sure its the right part. Once would be bad, 3 times is just evidence of a company that doesnt know what they are doing. So, then the manager calls me and says its almost done but they had left the car outside and we had a hailstorm and my car sustained $1, 700 in damage. They had a clause in their papers saying they arent responsible for acts of God so they wont cover it. So, I have to file another insurance claim and I have to pay the $250 deductible. I'm not sure if this will cause my insurance to go up in the coming years. Well see.If they had it done on time I would have gotten the car before the hail storm and it would have been in my garage. Needless to say, dont use Gerber Collision and Glass!!!

  Gerber Collision & Glass Headquarters

  Date: 05/03/2023

  We understand the upper manager ************ has reached out to you regarding this matter and you will be filing a claim number. Once received this matter will be resolved at another Gerber location. We apologize for your inconvenience, thank you.

• Review fromUnknown U

  Date: 04/13/2023

  1 star

  Unknown U

  Date: 04/13/2023

  Save the Employees from this place!Upper management and HR work hand in hand and have NO remorse for their staff.Turnover Rate for this Company is horrible. No proper Training. Lack of transparency.If an employee stands up and says something they think is wrong they get called names and HR does nothing about it. They give raises to bullies. Something needs to change. People have left on short term leave due to their mental health problems caused by people from this company. Those same bullies are still not disciplined and continue to receive credit for things they do not accomplish. Those same bullies are getting overpaid while the rest of us watch the company crumble.

  Gerber Collision & Glass Headquarters

  Date: 04/14/2023

  As the party posting the review is unidentified and does not specify which of our 732 Repair Centers that Gerber currently operates it is difficult to take action and respond appropriately.

• Review fromOlivia C

  Date: 03/06/2023

  1 star

  Olivia C

  Date: 03/06/2023

  Got in a minor fender ****** in October 2022, asked my insurance who they recommended to work on my Lexus, and they recommended Gerber. Gerber wasn't available to start work until December 2022, which wasn't their fault. My issue is I dropped the car off and had to bring it back at least 3-4 DIFFERENT times for them to fix issues that weren't even in question initially. First, they re-wired my headlights wrong, and they didn't even work, and the body alignment was all off. They got that fixed, then a few days later, had to bring it to ************************************ because the alignment was off and my brakes were not right. Had to pay OUT OF POCKET for that work. After all that, a week later, the paint started to chip and peel. Some, yes were due to rock chips, but the others were due to poor painting. Gerber initially didn't want to fix the paint work, but I wasn't going to take my car back until it was fixed and done right. Finally have my car back after MONTHS of back and forth and a lot of money I had to pay OUT OF POCKET (rental cars, missed work meetings, etc.) for issues that Gerber caused. I wish I had checked BBB before giving them my business.

  Gerber Collision & Glass Headquarters

  Date: 03/10/2023

  We are sorry to hear about your experience and understand the location has reached out to you for a copy of the rental charges for the days the location had your vehicle.

• Review fromAshley R.

  Date: 03/03/2023

  1 star

  Ashley R.

  Date: 03/03/2023

  Dec. 2022, ****, ** location was recommended. In Jan, all the parts were in so I scheduled an appt. on Jan 31. Feb 2: Received an estimate of the cost & repair time frame, 17 days. My insurance covered a rental car. Feb. 7: Text stating that they are waiting for a part, but I was told the parts were in prior to scheduling .Feb 14: Part is in. Feb 16- Text stating car "may be here for a little while." Asked "what is a little while?" After 2 wks, according to the estimate, the car should be almost complete. Told it will take 80 hrs which equals 80 days, which is industry standard. I called my insurance & was told they would call via a 3 way phone call. Feb 21: Text about how this is a large repair & takes time. I call my insurance, they complete a 3- way call. Not knowing I was on the phone, the manager *****, spent the conversation stating that they arent sure where she got her information from but we never informed her that it could be 80 days. The number 80 was never mentioned and she is completely wrong with what she is telling you. He continued to insinuate that I was a liar. I submitted the screenshots from their staff to my insurance company to documented that I was not lying. My insurance company then filed a complaint about them. Feb 23: Text that they have spoken to my insurance and they are working on the car. No end date given. Feb 28: Nothing from the shop. I maxed out my rental coverage and my car needs to be returned. Over a month of rental fees, totaling $1300 between what my insurance and I paid. Mar 1: No word, 1 month in. Mar 2: Text that they are "still in the welding process," I contact my insurance again. Another a 3-way call to *****. Once again, ***** reported lies. He informed the insurance that it was heading to paint, which is different than the text from the staff. Sent screenshots to my insurance again. Over a month, no end date, no rental car, trying to borrow a car to get to work. Worst customer service I have ever experienced.

  Gerber Collision & Glass Headquarters

  Date: 03/10/2023

  ******,We are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the general manager ************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we would love to get this resolved.

• Review fromFroilan C

  Date: 02/28/2023

  5 stars

  Froilan C

  Date: 02/28/2023

  The best workmanship ever for your car repair.Great employee most specially ************************ for the superb hands on job for the new customer like me. Keep the good work ******************************************* and **********************.

  Gerber Collision & Glass Headquarters

  Date: 03/01/2023

  We are so pleased to hear how great your experience was and that ************ team could assist you with the repairs to your vehicle and that the process was smooth and completed in a timely manner. We sincerely appreciate the positive feedback and hope you have a wonderful day!

• Review fromSh R

  Date: 02/25/2023

  1 star

  Sh R

  Date: 02/25/2023

  I took my car to the collision shop after a small fender ******. When I turned my car in the engine light was not on. When I got it back, it was. They did not tell me. I had to come back in and ask why the light was on. ********************* at the *********, ** location then says "oh you can see that?" so he admitted that he knew the light came on. He told me they didn't do it and it was something they weren't responsible for. I then take it to the dealer and and the dealer tells me Gerber broke my driver side rearview mirror and the sensors in it and tried to put it back together, which is why engine light was on. They completely lied to me and tried to gaslight me about the state of my car- taking no accountability for their shady work. **** withheld information, and then lied to me when I confronted him about it. He is a conman and runs a negligent and shady operation. I would be suing them if not for the insurance company compensating me for damage. Never take your car here and if you see **** run as fast as you can in the other direction!!!

  Gerber Collision & Glass Headquarters

  Date: 03/01/2023

  We are disappointed to hear about your feedback and understand the General Manager ************ has called and left a message on 2/28, 3/1 as well as sent an email today 3/1. Please advise if you need any further assistance, we apologize for any inconvenience.

• Review fromNick S.

  Date: 02/12/2023

  1 star

  Nick S.

  Date: 02/12/2023

  The Gerber Collision center ******* ** does the worst work I have ever seen and worst management I have have experienced. They cause thousands of dollars in damages to my car sanded all the paint off the front of my car and was not even supposed to touch my front end. They were supposed to fix the paint that peeled off on rear bumper and just sprayed right over what was peeling and scratched and dented the entire car. They wouldnt pay for my rental cause new trunk lid was on back order and gave me a car back in non running condition and I had to pay for a rental out of pocket because I didnt have a car in running condition which caused me to have to buy a brand new truck so I could get to work cause I could not afford to keep paying for a rental. The management at this location needs to all loose their jobs and the workers there do not care cause they are payed on commission. The extent in damages they have done I would estimate at about ***** thousand additional to the money out of pocket I payed to fixed a lot of what they broke and getting a rental car. Do not take your car there if you want a good job. I am trying to get in contact with corporate to pay for what they did cause there is no way I will let anyone there touch my car again.

  Gerber Collision & Glass Headquarters

  Date: 02/15/2023

  We are sorry to hear about your experience and understand the General Manager ************** has reached out to you on 2/13/2023 as well as you stopped at the location yesterday afternoon. Thank you for bringing this to our attention. We sincerely apologize for your experience.

• Review fromWayne W

  Date: 01/23/2023

  1 star
  Absolutely worst customer service service ever experienced. I will never nor would any of my friends and family entertain the idea of taking our vehicles there for any work.

• Review fromGopalan K.

  Date: 01/15/2023

  1 star

  Gopalan K.

  Date: 01/15/2023

  Gerber Collision & Glass, **********, **. On 8/12, 2022, my 2006 Avalon was hit by a deer. Allstate recommended Geber Collision at **********, **. I left the car with them on 9/20 and was told I could pick it up on 10/3. On 10/3, I called them but was told that the car would be ready on 10/7 because they did not get the headlight housing. However, when I called on 10/7, I was told they had the headlight housing on the previous day, and they were unsure whether the work could be completed on 10/7. I told them I was renting the vehicle, thirty days of rental coverage had expired, and I was paying from my pocket. So, on 10/7, around 2:00 pm, I went to Gerber and told them I needed my car. After a few hours, I saw the car in the parking lot. When the outside of the car was inspected, I noticed that the passenger-side fog light bezel was missing. I informed the woman about this, and without inspecting the vehicle, she said, "the car was hit on the left side, and in the picture, there was no passenger side bezel missing." I told her that when the car is hit on the driver's side, the impact would also be felt on the other side, thereby causing the bezel to lose, and when you drive, it might have fallen from the housing. She said she would contact Allstate and would call me. On 10/ 11, when I opened the hood, I noticed a missing rubber strip on the top of the driver's side fender. Gerber was informed immediately. On 10/14, they installed a new rubber strip, and when asked what had happened to the bezel, she told me that they had the bezel; it has to be painted and will be ready on 10/19, and she will call me. They did not call me, and on 10/20, I called and explained the reasons, and she told me someone would get back to me. Nobody called me, and after a week, I bought a bezel and installed it. They are a bunch of incompetent unprofessionals who have no respect for others' time. The work is of inferior quality. I will never talk to them or go to their facility again.

  Gerber Collision & Glass Headquarters

  Date: 01/19/2023

  ************** we are sorry to hear this and sincerely apologize for this frustrating experience. We understand that the market manager ****************** has been trying to get in contact with you to discuss your concerns. If there is a better phone number or email to reach you please let us know we would love to get this resolved.