Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with this company. They did not show up to do the service. They agreed to cancel our contract early. They are still trying to collect 200$ for service that was not completed.

  

  Business Response

  Date: 10/11/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to apologize again. However due to the contract being signed and the text message being acknowledged, we are unable to refund your cancellation fee. I hope you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract with them for general maintenance around our home to keep it pest free. Eco Shield recommended that we remove all of our old insulation in the basement and replace it with new insulation as it appeared to have signs of pests (mice) from the previous owners that had occupied the home. We agreed and spent over $1,800 on the service. The technician that came out was by himself. He came in with all his supplies and left with all of his supplies including any garbage that needed to be removed that of which included the old insulation. My father in law was onsite to monitor and update my wife and I as to the progress. My father in law also offered to lend a hand and help with taking out the garbage after he had completed the job. The technician was adamant that he and only he handle the garbage. My father in law thought it was strange that he did not want any help but never the less did not argue and or insist on helping further.A few days later I noticed a pair of shoes missing from my storage space where I keep them. I do LOVE shoes and have some VERY nice pairs! When I could not find the specific pair I was looking for I just thought maybe they were somewhere else in the house. I decided to wear another pair, but couldnt find that pair either, weird. I continued to inspect my shoe collection in the storage portion of our basement where the technician spent the majority of his time only to find out I was MISSING 4 pairs of shoes totally over $700 in retail...that does not account for buying them from a third party retailer! Nobody outside of my immediate family had been in our basement. Eco Shield refused to pay for the stolen shoes. They refused to refund us any money from the services they performed. We have since ceased working with them and terminated our contract. BOTTOM LINE IS...THEY ARE NOT TO BE TRUSTED. DO NOT WORK WITH THEM! I should note, this matter is STILL under police investigation as I did file a police report against Eco Shield!

  

  Business Response

  Date: 09/16/2024

  Good day,

  Ecoshield has been cooperative with the customer. We explained that it best to file a police report and Ecoshield would be glad to cooperate with any police interaction concerning this claim. Both myself General manager and my region manager have spoken to the customer multiple times concerning this issue. As of today, we are still open to any questions or inquiries from the police in this matter. All other matters with this issue have been addressed internally. 

  Regards,

  **** ****, General Manager

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22290987
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 09/16/2024

  As consumers we should be able to trust a company and their employees to come to our home, perform the service and stand by not only their work but those they employ to perform said work.  Instead what we are dealing with is a company that will not refund us for services performed and stolen goods. As stated in the notes below along with the police report that was filed, upon my initial investigation it appeared 3 pairs of shoes were stolen, since the initial investigation another pair (4th) have not been found either.  In addition to my shoes being stolen, my wife is now dealing with stress and anxiety associated with this issue.  She has grown increasingly worried and anxious about companies coming into our home. She has also now begun to question what else could have been taken during this technicians time in our home.  He was left unsupervised at times in our storage side of the basement where a number of different items are located.  Obviously there are some seasonal items, valuable and a plethora of other items/objects stored here.  These items are not all inventoried and any numbers of good may have been taken as well if this individual was brazen enough to take 4 pairs of my shoes!  After several attempts to speak with Eco Shield which includes a variety of managers (General & Regional) we have not made any progress or come to any solution other than to discontinue services.  This is the obvious solution offered because how could we possibly be expected to allow any other employees from this company into our home without fear of theft. I dont know what to say or do to help our situation which now includes my wifes mental anguish and mental health. Since Eco Shield has done nothing other than terminate our contract I decided to take my complaints to the internet via business reviews as well as enlisting the help of that of the Better Business Bureau. Please see below for a more detailed explanation as to the issues we are dealing with concerning this business. Upon more research performed it is clear that ********** is a company that has received a large number of complaints and poor reviewsI am not shocked in the least by any of this.

  The technician that came out was by himself. He came in with all his supplies and left with all of his supplies including any garbage that needed to be removed that of which included the old insulation. My father in law was onsite to monitor and update my wife and I as to the progress. My father in law also offered to lend a hand and help with taking out the garbage after he had completed the job. The technician was adamant that he and only he handle the garbage. My father in law thought it was strange that he did not want any help but never the less did not argue and or insist on helping further.
  A few days later I noticed a pair of shoes missing from my storage space where I keep them. I do LOVE shoes and have some VERY nice pairs!When I could not find the specific pair I was looking for I just thought maybe they were somewhere else in the house. I decided to wear another pair, but couldnt find that pair either, weird. I continued to inspect my shoe collection in the storage portion of our basement where the technician spent the majority of his time only to find out I was MISSING 4 pairs of shoes totally over $700 in retail...that does not account for buying them from a third party retailer!
  Nobody outside of my immediate family had been in our basement. Eco Shield refused to pay for the stolen shoes. They refused to refund us any money from the services they performed. We have since ceased working with them and terminated our contract. BOTTOM LINE IS...THEY ARE NOT TO BE TRUSTED. DO NOT WORK WITH THEM! I should note, this matter is STILL under police investigation as I did file a police report against Eco Shield!

  

  Business Response

  Date: 10/02/2024

  Hi *****, 
  
  Thank you for reaching out with this information. I spoke with general manager, **** whom you also spoke to. It seems as if he has done what he can do on our side of things and offered to be apart of the investigation of any police report you went forward with. At this time, if there is anything else we can do for you, please reach back out to **** to continue with the investigation. 
  
  Thank you, 

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Avoid this Company Misleading Practices**EcoShield knocked on our door on 5/22 offering pest control services for $189 per application, which is fair based on experience with other pest control service companies. However, they never mentioned a $200 "subscription cancellation" fee, which they are aggressively attempting to collect. This fee was never discussed when we signed up. We now plan to file a consumer complaint with AAA, as we feel completely misled. Beware of their deceptive practicesit feels like a scam! Do not trust this service; they trap you with hidden fees.

  

  Business Response

  Date: 09/12/2024

  Hi ***** and ********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose EcoShield starting 5/23/24 and we were not happy with it, as we still saw pests in and out of our home. On 6/25/24 I reached back out to our representative (****** @ ************) informing him that we were still seeing issues and that we had an increase of pests inside our home. He informed me that "I cannot come back out for warranty until after the second service" which he then quickly scheduled for 6/28/24 (despite him initially telling me that the second service should be in September of 2024). They conducted an exterior treatment, not interior. I then contacted him again on 7/10/24 for an interior treatment, as the pests were still present and not decreasing. On 7/15/24 there was an interior treatment done inside our home. Over the last month, we have continued seeing pests increase, not decrease, and are simply unhappy, as we had paid $328.00 at this point to only see an increase in our problem. On 8/16/24 I sent ****** a text message asking to cancel all future treatments. His response was "I am sorry about that. But it is called pest control not pest magic. We control the activity if it were pest magic you'd never see a bug. You can go ahead and call the office line to cancel since you've had a couple services already I won't be able to fully do it on my end thank you." Please also note that ****** informed me that I was able to fully cancel after two treatments, with no penalty, if we were not happy with the results. I reached out to the office today and they were very persistent on keeping me as a customer, despite the poor service. They offered discounts, but did not seem happy about cancelling. Eventually they closed my account, but said they were still going to charge me $200. I informed them that I did not think paying $200 to cancel a service that had unfavorable results was fair, but they were steadfast in their decision and slightly rude before ending the call. All I want is the $200 charge to be voided, as I have already paid them $328.00

  

  Business Response

  Date: 09/06/2024

  BBB of Chicago and N. Illinois,

  
  Thank you for bringing this matter to our attention. While we regret that we were unable to meet the customers expectations, we appreciate the feedback and hope to have the opportunity to serve them again in the future. In light of the situation, we have waived the $200 annual commitment discount payback, and the account now reflects a $0 balance.

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield representative presented their service as a try and cancel if you are t satisfied. When we tried to cancel their service, we were told that we replied yes to a text message that committed us to a 12 month contract. When I told them I wanted to cancel their services, they said that we could cancel but they would charge us $150 which was the discount for the initial treatment.

  

  Business Response

  Date: 09/04/2024

  Thank you for reaching out to clarify your concern. Upon review of your account, we have waived the annual commitment discount payback. We received the necessary documentation showing that your HOA covers outdoor pest control services. As a result, there are no additional charges, and your account is now closed.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do feel the company misrepresents themselves and the information they initially provided to use. 
  

  Im guessing their BBB rating reflects many peoples past issues. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th, one of the Sales *** of this company knocked at my door and tricked my into buying their services for 1 year for only $189. He didn't even let me read the service agreement and kept explaining the incorrect plan verbally and told me that this only one time payment for 1 whole year. After some days I found out there were monthly recurring charges for this subscription.I sent an email to the company and shared my concern.They closed my account on 07/13/2024, and sent me in writing that they have filed a refund request for $189 that were charged to my credit card. I still haven't received my refund as of 08/15/2024. It's been more than 2 months and the company is fraudulently holding my money. They have also stopped ***lying to my follow up emails. This is my hard earned money and they have to return it.***********************Hello, ****** Thank you so much for calling in today and discussing your services with us. We hope that we were able to provide you with a service experience during our conversation that shows you how much we appreciate your past business with us. Per our conversation, this is written confirmation that your account has been closed out and we filed a refund request for the egg cycle that was charged to your card for the amount of $189, and you will not be charged for the initial discount for the amount of $200.If you would ever like to resume services with us, please feel free to contact us at the phone number or email below and we would be happy to offer you a discounted initial service to show our appreciation for the opportunity to earn your business again. If theres anything else that we can do to take good care of you, please dont hesitate to let us know.*************************I have 2 small kids and a family to feed. I can't let any scam company steal my money like this. I will go to every limit possible to fix my mistake of getting scammed, and I will also spread the word so we can expose this scam company.

  

  Business Response

  Date: 08/24/2024

  Dear ******,

  We understand how important this matter is to you, and we apologize for any frustration this situation may have caused. We want to assure you that the refund of $189 has been processed. You should see the funds reflected in your account shortly.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your patience and understanding as we work to resolve this issue.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue relates to the ****** location for EcoShield.I signed a contract with the sales associate who was going door to door in my neighborhood. The contract and associate claimed a 100% guarantee for certain pests and to be pet friendly. The contract was for 24 months and included a $300 fee for premature cancelation. After they had spayed my yard with whatever pesticides they use to eliminate bugs, I began to notice my dogs biting and licking their paws. I also noticed their paws became red and irritated to the point they lost some fur. I took them to the vet who recommended I try allergy treatment, Benadryl and a topical spray. Which did not work, the vet then asked me if I had any yard work or sprays done recently, and EcoShield is the only one who has done yard work. Mind you, my dogs have not had allergy issues, and we've had them for 4 years and 5 years respectively. Also mentioning that I still have pest issues with the pests listed under their "100% guarantee."I brought this issue to their customer service line, who said there was nothing they can do for the $300 fee, since I am breaking the contract. However, I was provided false information regarding their pet friendly chemicals. They are in fact not pet friendly and have hindered my dogs to the point where they will not even go in the grass until the absolutely have to to use the bathroom. The lady said to me that they can "note" for the technician to "avoid" pet areas of my lawn. Mind you my entire lawn is a pet area. The customer service **** was extremely rude and non empathetic to my situation with their product affecting my dogs, and demanded that I return to the vet and get "tests" done to determine the chemical that affected my dogs. Unfortunately a pesticide specific test does not exist. She refused to cancel my account without charging the $300 cancelation fee.If you have pets, please do not use this company for pest control unless you want to see your pets suffer from the irritants.

  

  Business Response

  Date: 08/19/2024

  BBB of Chicago and N. ********,
  
  Thank you for bringing this matter to our attention. The materials we use are formulated to be pet-friendly; however, we recognize that individual sensitivities can occur. We regret any distress this situation has caused and have waived the $300 assessment as a gesture of goodwill.
  
  

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield is enforcing a contract their own employee signed. We never signed a contract and now they are refusing to cancel our service. **************** is extremely rude, repetitive, unhelpful. I spoke with ****** who told me to "shut up" and "unfortunately he couldn't help me." Ecoshield is running a deceptive, fraudulent business evidenced by their aggressive and deceptive customer service practices. You will refund me your bogus "cancellation fee," considering the contract YOUR EMPLOYEE SIGNED is null and void.

  

  Business Response

  Date: 07/19/2024

  Good day BBB,

  Please re-assign this complaint to our ************* and this is not the Shorewood location customer.

  thanks,

  *****************

  

  Business Response

  Date: 07/19/2024

  Hi ********, 
  
  Thank you so much for taking the time to reach out to express your concerns. Although I understand where you are coming from, I want to go into detail about the reason behind our annual commitment discount payback, also known as the cancellation fee. Our contract, which I have attached with this response, goes over when we would ask for the fee to be paid. After three business days, we do ask for the fee to be paid, which in this case is $200. We also have a "Welcome to the Family" team that goes above and beyond to send a text message to you after the initial sign-up before your first appointment that outlines all the important key details within your  contract. In that text message, we go over the duration of your contract, the cancellation process with fees included, and the Egg-cycle appointment details! I have also attached the screenshot of that message sent to you on 7/31/23
  
  With all that being said, I am empathetic to your situation and understand the frustrations with this. I have gone ahead and waived the $200 annual commitment discount payback fee set out in your contract. This is because ultimately we want our customers to remain happy and leave knowing we did everything we could to make sure your overall experience was as perfect as we were able to make it.
  
  As of now, there is no balance on your account. I will send you an email with an invoice attached showing it has been taken care of on our end. If there is anything else we can do to help you out now or in the future, we are hopeful you won't hesitate to give us a call!
  
  Best regards,

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30th of 2023 one of Ecoshields salesman came to my door despite the "no solicitation" sign and said they were doing service in the neighborhood. He asked if I would be interested in signing up I said no but the salesman kept putting pressure on me offering discounts and deals and and incentives to sign up with him ubtil I eventually caved and signed feeling it was the only way to get him to leave beside actually becoming rude and telling him to go. I mean this went on for the better part of a hour. As I went through the agreement we never spoke about there being a fee to stop service and now they've threatened to send me to collections after harassing me with calls and emails for months. I'm moving and they want more of my personal information to show I've moved but I don't feel comfortable giving them that information because of the uncomfortable encounter I had with their company at my old address and they're asking for me to send personal documents that I'm not comfortable sending to them and essentially that's the only way I can get away for paying this fee that I wasn't aware of when being pressured into signing

  

  Business Response

  Date: 07/15/2024

  Hi *****, 
  
  Thank you for reaching out to us with your concerns. I want to sincerely apologize for any possible miscommunication during the time of your initial sign-up. Although I understand where you are coming from, I want to go into detail about the reason behind our annual commitment discount payback, also known as the cancellation fee. Our contract, which I have attached with this response, goes over when we would ask for the fee to be paid. After three business days, we do ask for the fee to be paid, which in this case is $150. We also have a "Welcome to the Family" team that goes above and beyond to send a text message to you after the initial sign-up before your first appointment that outlines all the important key details within your  contract. In that text message, we go over the duration of your contract, the cancellation process with fees included, and the Egg-cycle appointment details! I have also attached the screenshot of that message sent to you on 6/30/2023. With that contract signed and initialed and the Welcome to the Family text responded to, we are under the understanding you have read and agreed to terms. Unfortunately, at this time we will need to hold you to the signed agreement and we will be unable to waive the fee at this time. If there is anything else we can do for you, please don't hesitate to reach out. 
  
  Best, 

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21980069
  
  I am rejecting this response because:

  Your sales practices are rushed and flashed to people on an eye pad with the attempt to get people to click through without understanding what they are signing up for your "team members" ambush people around their homes even when it'd posted they are not welcome.  Your practices of sales is unethical dirty, and based on fooling people.

  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 07/28/2024

  As previously outlined, all sign-up procedures were properly documented, and you were provided with copies of all service-related material for further review. You did not raise any concerns with us within your 3-day right or during that initial month. Your account is closed, and there are no other charges.

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 21980069
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute scam. Door to door services that include a poorly disclosed 12 month contract with a hidden $200 cancellation fee. The initial service took about 20 minutes and missed several wasp nests and did nothing to address our concerns. Very, very poor quality pest control service.Customer service, Chon, was clearly trained to try to keep customers and repeatedly tried to drop the pricing from $239 quarterly to $150 quarterly.Only after trying to cancel did I become aware that there was a hidden 12-month contract with a $200 cancellation fee.

  

  Business Response

  Date: 07/20/2024

  Hi ******, 
  
  I apologize for the late response. I want to let you know I am going to move forward with giving you a courtesy one-time fee waiver and get this $200 fee removed from your account. As of now, the balance on your account is $0. If there is anything else we can do for you, please do not hesitate to reach me here directly. I hope you have a wonderful weekend! 
  
  Thanks, 
  Allie

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************