Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield Pest Solutions had various employees going to door to door in our neighborhood last year. We spoke to them a couple of times, but every time we told them we were not interested in their services. They never came to our home and provided any type of service and we never requested any type of service to be performed. We are now receiving calls from a debt collector saying that we owe them money for services they completed on our home.

  

  Business Response

  Date: 10/20/2023

  BBB of Chicago and Northern IL,
  
  I would like to express our gratitude for bringing this matter to our attention. I have taken the time to thoroughly review the customer's account, and it appears that services were indeed rendered to the customer on 5/20/21. We maintained open communication with the customer on several occasions, starting from their initial service and continuing through various interactions leading up to their decision to cancel services on 7/5/2021.
  
  It is important to note that when the customer opted to cancel services, a chargeback was applied to their account. This chargeback was related to the discount that had been offered during their initial service, as the terms of the agreement were not met. This chargeback, totaling $150, was ultimately written off as bad debt on 12/20/21.

• Initial Complaint

  Date:10/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by a sales representative for pest control. I was having a party in a few weeks and thought it wouldn't hurt to have an extra layer of protection. Sales associate and the associate who performed the services were very friendly. I called to inform them, I was not completely satisfied with their service to which they informed me they have a $200 cancellation. I kindly declined to pay this as I happily paid for the services rendered and will perform my own pest control moving forward. I am now being threatened to go to collections because I do not wish to carry out with the remainder of their services.

  

  Business Response

  Date: 10/20/2023

  BBB of Chicago and Northern **,
  
  We would like to express our gratitude for your assistance in addressing this customer's concern. Following a thorough review of the customer's account, it has been confirmed that the customer voluntarily agreed to repay the discount that was applied to the initial service, should they not complete the 12-month agreement. A copy of the signed agreement has been attached for your reference. The charge on the customer's account is indeed a chargeback for the discounted amount of the service that was initially provided.
  
  As of this moment, we are unable to reverse this charge, as it is in accordance with the terms and conditions agreed upon by the customer. We are committed to upholding our contractual agreements and maintaining transparency with all our customers.
  
  If you or the customer have any further inquiries or require additional information, please do not hesitate to contact us. We are here to ensure clarity and satisfaction for all parties involved.

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approached by salesmen ***** who stated he needed my initials to schedule a service for yard and when we received a copy of the contract we saw what I signed was a waiver to waive my right to the FTCs 3 days to cool off rule.. very deceptive practice.. attempted to reach company via the provided email a few hours after I signed and again today with no response.

  

  Business Response

  Date: 10/06/2023

  Hi ******,

  Your request to cancel within your day right was honored and completed on 9/1/23. There were no charges and the account is closed.

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for EcoShield pest control on 5/26/22 for a one year contract. A salesman came to my door and after initially saying no, I signed up after the salesman helped me catch my young dog who got out while I had the door open speaking to the salesman. He assured me the contract was for one year however when I went to cancel service in July 2023, their office said I had a 2 year contract. I insisted that I had signed only a one year contract and after back and forth, the customer service person admitted that some of their sales people were less than honest. I said I thought the company itself was dishonest. They want to charge me over $300 to end my contract. I've talked to several customer service agents and I just get a runaround. Now they are sending my account to collections. This is an unscrupulous and fraudulent company.

  

  Business Response

  Date: 10/20/2023

  BBB of Chicago and Northern ********,
  
  We want to express our gratitude for forwarding this customer's concern to us. After a thorough review of the customer's account, we have attached the necessary documentation for your reference. It's essential to note that the customer entered into a ******** agreement with our sales personnel, and they further confirmed the contract length with ************** when service was initiated. While we are disappointed that the customer opted to discontinue our services before the completion of their agreement, we are unable to accommodate their request for waiving the associated chargeback.
  
  Should you or the customer have any further inquiries or require additional information, please don't hesitate to reach out.

• Initial Complaint

  Date:10/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted for pest control service when sales rep rang my doorbell. He indicated the names of neighbors who also used the service (which I learned were fictitious). Signed a 2-year contract. Attempted to cancel after 1 year because services were ineffective. Was told that I would be charged a cancellation fee of $160. I don't object to pay for services rendered; however, the service provided did not eliminate my pest problem. Company offered to come out to retreat, but the treatment involved placing an insecticide soaked card on my floors. This did not work either. I feel that I should be able to cancel a contract if provider has not fulfilled their promises.

  

  Business Response

  Date: 10/18/2023

  Good day,

  I have reviewed the documents and see you signed a 24 month service with Ecoshield. I see we have completed 6 or 9 regular services for you. To answer your question about having issues, I see you had one extra service scheduled then rescheduled which was eventually cancelled. We do not show an on-going issue with anything on our system. With that if you are having an issue, we would be glad to come out and service the home at no charge under your service agreement. Otherwise, the agreement does state that it's 24 months and if you wish to cancel early, then there is an early cancel fee as noted on the agreement. 

  We would be happy to schedule the extra service if you want to let us know when you are available and what issue you are having. We wish to fulfill the agreement and ensure you are satisfied with our services. If you wish to discontinue all you have to do is pay for the early cancellation fee.

  I look forward to have an opportunity to come out and resolve any issues and fulfill taking care of your home.

  thanks,

  *****************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/27/2023 I came home and seen a EcoShield employee spraying my neighbors house, so I asked him for a number and spoke with him because I wanted service to my home since my neighbor was getting it done. I didnt know at the time that the employee, *************************, had hit my van just 15minutes prior. After a few hours later, I noticed a dent in my van ***** bumper, as well as fluid on the ground under my van. I reviewed my cameras and found that an Eco Shield pickup truck had backed up and hit my van.I called the local company, spoke with ****** ********* ******************* (Owner), who gave me an email to prove that this happened, so I sent over video proof, a police report, and the drivers name, ******************************** called me after receiving the videos but didnt provide me with info for their insurance company or a direction as to a shop to go to, but I did tell him that I wont drive the van for a few days but Ill have to soon because Im a contractor. Obviously, it didnt matter because when I called today to see whats going on with the claim, ******, with a ***** voice, said that they are waiting on pictures from me of my van, like he has been inconvenienced from work or like Im a bother to him even though I sent three videos with the driver, the accident, and me getting a card from the driver for services without him telling me he hit my van 4-5 days ago.When I told ****** that I need the van today or that I need to speak with claims to get it over to a shop, he insisted on saying, Im not a mechanic or body shop so Im not sure what you should do, but we havent received pictures from you still..Now Im reaching out to BBB because I think that this is going to only get worst for me, even though Im inconvenienced by EcoShield employees and management

  

  Business Response

  Date: 10/03/2023

  Good morning,

  When this originally occured and you sent the video, we started the claim with our ********************** Everything is at the claim with the exception of the pictures of the bumper I asked you on Friday. You informed me that you would send in asap. This did not happen all weekend. On Monday morning, it was early when you called and ****** explained we needed the pictures of the bumper. You did send us, but informed us you would be taking your van to get checked out. As we are not the insurance company we can not give you permission at the branch level one way or the other. I will be calling within a few minutes to discuss your results with you and letting you know that the insurance will be updated with our conversation so they can assist you.

  thanks,

   

  *****************

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20683712
  
  I am rejecting this response because I still havent spoke with the claims department or has even been told what insurance company Im dealing with. I have spoke with **** when he received the first of two estimates on the damages to be repaired but I havent spoke with anybody after that. 
  I emailed the 2nd estimate on the steering leak repair and Im waiting on a call or response to both estimates. I really hope that I could get this resolved soon. I wish that the employee never backed up into my van in the first place.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/18/2023

  Hi ********,

  We wanted to follow up on this, have you been reached out to regarding this?

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged EcoShield for pest (rats and bugs) control within my house and on my property. After their first round of service my rat and bug problem worsened. When trying to contact the company either through email or text response to their texts to me, I was told to call their phone. After calling their phone line, I was passed through the automated system and several people. I was told that my contract would be canceled without penalty due to the service issues. Since then I have received repeated notices from their finance team. Upon each, I responded to the text or email or even called again. I had the same conversation and was told that it would be cancelled without penalty. Now, today, I have received a letter about being sent to collections. Their lack of service and communication is abhorent and to hold collections over my head for $200 on a service that was not delivered and I was told multiple times would not be charged is ridiculous and unfair business practice.

  

  Business Response

  Date: 09/21/2023

  BBB of Northern ** and Chicago,
  
  Thank you for bringing this matter to our attention. Upon thorough review of the customer's account, we have identified that the outstanding balance was credited on 9/11/23, resulting in a zero balance on the account. We sincerely apologize for any confusion or inconvenience that *** have arisen during this process.
  
  Please do not hesitate to reach out to us if you require any further information or assistance. We remain committed to providing the best service possible to our customers.

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sales guy come to our house. Talk up how great this company is and ANY TIME you dont need service that you just call and say we dont need it. The first time they came out it was to take care of the wasps problem we had, never was resolved and spray the inside and outside of the house. They then came out A MONTH later for our service again. I was confused since it was suppose to be quarterly. We paid another $160 a month after we just paid $160. After that session my son become extremely congested and was having ****** noses. We went to the dr thinking he had a deviated septum, Dr. couldn't confirm since he is too young. We called to pause our service to try and figure out what was happening. The paused it for a month then proceeded to do services outsider without our consent. Another $160 charged to the card. We wanted the entire thing paused. They refused unless we got a written note from our Dr. ***** to cancel and were going to charge a 300$ fee. Fast forward to today where they were going to come out tomorrow for service and I needed it rescheduled because I'm working. Asked if we could do it next week. The girl was incredibly rude and said "your last service was done in April we will no longer change service for you, its part of our policy". Needless to say they wont change it and another $160 dollars for spraying outside around my house. They do not spray in the gutters where the bugs and bees are either unless you are outside telling them to like we did for our first time. The whole you can pause or skip a service anytime is a complete lie. When you "skip" a service its adds on to your contract of 12 months. You physically have to pay for ** amount of services its not based on the time frame like he explained. Total slimy ball of a company and sales guy. The customer service people are awful as well. I hope my review sheds light on this crappy place so you dont get caught where we have been either.

  

  Business Response

  Date: 08/25/2023

  Hello,

   

  I have attached your Service Agreement and your Checklist Reviews. Both these singed documents clearly show that the ***************** is billable. I am so sorry for the confusion. We created two documents to get rid of the confusion from customers but nonetheless, we cannot force our customers to read what they sign. We do send copies of all these documents to your email on file.

   

  Pest control isn't as one time fix. It's a constant barrier of treatment that needs to be preformed in order to control/prevent pests. If you push out too long, products break down and pests will enter. We can no longer warranty your home at that point. That is why it's our policy you can only push out a month max. 

  There is no documentation of your concern for our products with your son and doctor. I do apologize you feel like our service caused this. I can reassure you they did not. They are very mild and good to go once dry. Your sons condition is not related rest assured. 

  At this time, we have worked out exterior services for you due to your concern. 

   

  Thank you 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called EcoShield Pest Control and also EcoPest Solutions, Offered guarented insect and rodent control for quarterly payments on $209. I paid a first payment and my porch and kitchen were sprayed. A follow up was to take place in a month.. Less than one month later, I was charged a second payment of $209. I received a (premature ) follow up payment , but no follow up service. I wrote and indicated that the payment was to be quarterly and I had not received additional service, I filed a dispute with ****, but they did not reslve the dispute.

  

  Business Response

  Date: 08/03/2023

  Hello,
  
  I am so sorry you feel this way. Upon further investigation into your account, we see that we rendered services on your property for your Egg Cycle appointment. I have attached numerous documents showing that you were told that the egg cycle will happen in ***** days and will be billable. I blocked out the call link, I can provide if needed, but we have a recorded call of this conversation stating this and you agreeing. We also sent you a follow up email that you clicked and read that stated this as well. Lastly, your Service Agreement that was sent to your email (you can see it was sent and opened by you as well) states that we will be going out a month later for $209.We make all our customers 100% aware of how we do business. So much in fact that we have 3 different safe guards to avoid any confusion.
  We do see notes from your tech that you wanted just the exterior done. Nothing about the interior. We can most definitely schedule a free appointment to come out and take care of the inside. At this time, services have been provided to our standards. We will not be issuing a refund, only a free service to do the interior. If you would like this, please call our local office at *************** x2.
  
  Thank you and have a great day!

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman ****** ********/EcoShield knocked on my door 5/24/23 and sold me two applications of pest spray. I initially told him I didn't want to purchase as it was a quarterly contract. But he told me I could cancel after two applications. He did not tell me I would be charged $200 to cancel.After two applications, I had to scream at the customer service ************ to cancel my contract, as she tried every argument for me to keep my contract. I argued that the salesperson told me I didn't have to pay a cancel fee. She told me I would NOT be charged $200 to cancel. A few days later I was charged $200 to cancel. I called the phone number that ****** ******** gave me *************) when I purchased the service, but there is never any answer or machine.I would like to get a refund of the $200 cancel fee, which I paid so these crooks can get off my back, but I should not have to pay it.

  

  Business Response

  Date: 07/07/2023

  Hi Al,

  Thank you for contacting us and sharing your feedback. We have thoroughly reviewed the account notes and invoice associated with your concerns. Our investigation confirms that the payment was indeed submitted through your customer portal, and our team did not charge your card without your authorization. To provide clarity and transparency, we have attached the receipt of the payment for your reference and for the BBB's records.