Reviews

Review Details

• Review fromPamela C

  Date: 01/09/2023

  1 star

  Pamela C

  Date: 01/09/2023

  HORRIBLE business to deal with. In the beginning the salesperson was honest, informative, everything he explained was understood, even the service contract, which we asked if we didn't like the service or didn't think it was working for us, we could cancel, and he said yes. Until I tried to cancel the service, they said we would have to pay out a contract of 13 months, which we didn't agree to, and they wanted to give a $25 discount on a bi-monthly rate of $169, for which I simply told them I wanted to cancel. They tried several times to continue the conversation, not understanding that I directly told them I did not want their service any longer, and wanted to cancel. Very poor customer service, I would not recommend them at all. When I asked to speak to a supervisor, I was told I could continue to speak to the person on the phone, which sounded like a robot. After asking several times, I simply told them goodbye and hung up. I have never had this issue with any other service provider that I deal with, and I deal with many. I'm in the service industry myself and am totally dissatisfied with the way they handled this. Very unprofessional.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Pamela,

  Thank you for sharing your experience with us. We're sorry to hear that the cancellation process didn’t go as expected and that you felt the communication from our team was not helpful. At Ecoshield, we aim to ensure that all service agreements are clearly explained and that our customers feel supported throughout their experience, including when they choose to cancel.
  
  We’d like the opportunity to review your account and address your concerns about the service terms and the communication you received. Please contact us at [email protected] so we can work with you directly to resolve this matter.
  
  We appreciate your feedback and are committed to improving our customer experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDaniel D

  Date: 12/18/2022

  1 star

  Daniel D

  Date: 12/18/2022

  this is a scam. they will take your money for a subscription then never deliver service. shame!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Daniel,

  Thank you for sharing your concerns. We're sorry to hear that you feel this way about your experience. At Ecoshield, we are committed to providing the services our customers sign up for and ensuring that all scheduled treatments are performed as promised.
  
  We’d like to investigate your account further to understand what may have gone wrong and work toward a resolution. Please reach out to us at [email protected] so we can address this matter directly and ensure your concerns are properly handled.
  
  Your satisfaction is important to us, and we're here to help resolve this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJason W

  Date: 11/28/2022

  1 star

  Jason W

  Date: 11/28/2022

  This business is as shady as they come. I am another tale from the long list of good, hardworking people on this business review who were scammed with snake-oil salesmen promising the world and selling door-to-door. The guy who came to the house blatantly lied to us and said that he was starting the business from his local shop, and that it was a small town operation (trust me, I am kicking myself for not verifying it right there online). After the contract was signed they sent one of their service reps out who then proceeded to tell me that we had a pest issue that required a "specialist" and he couldn't do anything. I thought these guys were the "specialists"??? As such, I cancelled the service and now they are hounding me for their $150 that I owe them back for the "discount" they gave me when I first agreed to work with them. I am going to pay the fee because I do the honest thing. This company is business-version of a predator at the highest level. They prey on innocent people for a quick buck and pat themselves on the back along the way. It's a horrific company and I am stunned that businesses like this are still operating in our country. Please do not do business with these individuals.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Jason,

  Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t align with your expectations, and we understand how frustrating this situation must be. At Ecoshield, we strive for transparency in all our services, including the terms of agreements and the expertise of our technicians.
  
  It’s concerning to hear about the issues you encountered, and we’d like to investigate further, especially regarding the information provided during the sales process and the charges you're now facing. Please contact us at [email protected] so we can work directly with you to address these concerns and review your account.
  
  Your satisfaction is important to us, and we are committed to resolving this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWatcharee C

  Date: 11/22/2022

  1 star

  Watcharee C

  Date: 11/22/2022

  I got trapped with 2 years contract. If they are confident in their product and service, customers will stay and even beg them for their service. In the winter, only spent 5 minutes on my house, but charge me the same which is $319. Let them come anyway until my last straw. They sprayed the solution at where I told them (stated clearly in the contract) NOT TO. The area is the front court yard where I have 45 giant Japanese koi fish. The guy sprayed everywhere in that area. I happened to be out of town. I watched the security camera with my heart dropped on the floor afraid that my koi will die. I canceled the contract (only 6-7 times left.) They offered to give me a discount for their next service. Now they want $200 cancellation fee from me. Please dont get yourself into the contract with Ecoshield Pest Control. I still had bugs in my house all year long.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Watcharee,

  Thank you for sharing your experience. We're sorry to hear about the distress caused, especially regarding your concerns about the koi pond and the treatment process. At Ecoshield, we aim to respect all specific instructions from our customers, especially when it comes to sensitive areas like your front courtyard. It's unfortunate that this situation occurred, and we understand the importance of ensuring such areas are handled with care.
  
  We would like to look into your account to address both the service concerns and the cancellation fee you're facing. Please reach out to us at [email protected] so we can review the details and work toward a resolution.
  
  Your satisfaction and the safety of your property are our priorities, and we're committed to resolving this issue.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromLiliana F

  Date: 11/09/2022

  1 star

  Liliana F

  Date: 11/09/2022

  Do NOT fall for their door to door sales pitch! All LIES! They came and provided their service and killed my new tree when they sprayed it with their not so eco friendly products. When i called to complain, they blamed everyone and everything except for their products. Their products are NOT eco friendly. The products they use are poisonous and killed my tree. Then when I tried to cancel the contract, they had the audacity to continue to charge me for services not rendered and they didn't want to reimburse me for the damage they did to my tree or the $209 dollars I had spent for the 1st service that killed my tree!! My new tree originally cost me $449+Lanscaping $150+ 1st service fee of $210 - this was a $800 loss for me!I received two professional opinions, one being an arbor expert, and they both agreed that their products did kill my tree. Both professionals confirmed that their products are NOT eco friendly. Their company should've reimbursed me for the cost of my tree OR at least the money I spent for their services that caused my tree to die. That company is a scam and I hope people read my review and no longer fall for their dishonest and unethical ways of doing business!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Liliana,

  Thank you for sharing your experience. We understand how upsetting it must have been to deal with the loss of your tree, and we take your feedback seriously. At Ecoshield, we strive to ensure our products are safe when applied as directed and take care to address any concerns that arise. It’s unfortunate that this situation resulted in damage to your property, and we would like to further investigate the incident.
  
  We’d also like to review your account to address any billing concerns and ensure that your feedback about the service is properly acknowledged. Please contact us at [email protected] so we can discuss your case and work toward a resolution.
  
  Your satisfaction and trust are important to us, and we are committed to resolving this matter.
  
  Sincerely,  
  Customer Feedback Team