Reviews

Review Details

• Review fromRamsey P

  Date: 08/08/2024

  1 star

  Ramsey P

  Date: 08/08/2024

  The soliciting from them is obtrusive and unfortunate. I have a clearly posted no soliciting sign on my door in ******* IL. A sales rep still came to my door and rang the doorbell along with knocked and waited in my yard for a long period of time before finally leaving.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your concerns. We understand how frustrating this experience must have been, and we appreciate you bringing it to our attention. Our goal is to ensure a positive experience for everyone, and we will certainly pass along your feedback to the relevant team for review.
  
  If you'd like to discuss this further, please feel free to contact us directly at ********************************* We value your feedback and hope to address any concerns you may have.
  
  Best regards,  
  Customer Feedback Team

• Review fromLouis M

  Date: 08/05/2024

  1 star

  Louis M

  Date: 08/05/2024

  I believe this company borders on criminal. A representative came to my house, which has a no soliciting sigh, and duped my wife into getting what she thought was a one time treatment. Then month later another person showed up to do another treatment. I told him not to proceed and I contacted the company and they informed me that my wife, undenounced to her, had sighed up for a year contract. I told the to cancel and they said it would cost $274 to cancel. After much wrangling she finally agreed to pay 150. I would recommend that people should stay away from this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your experience. We take feedback like this seriously and want to ensure that our processes are fully understood at the time of sign-up, especially when it comes to agreements and contract terms. We apologize for any confusion regarding the service agreement and cancellation fees, and we want to address this situation to ensure clarity moving forward.
  
  Please reach out to us directly at ******************************** so we can review the details of your account and address your concerns about the cancellation and any misunderstanding around the contract. Your feedback is valuable to us, and we would like to work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromSilvena L

  Date: 04/30/2024

  1 star

  Silvena L

  Date: 04/30/2024

  An agent come to talk to me today. He said that he will give me a $200 discount and not charge me the full price because his trucks were already in the neighborhood I was not told that there is a cancellation fee if you try to cancel when you are not happy with the service. I was also not informed thats its 4x a year and that you have to pay $187 quarterly. Very deserving and trying to pray on young families. I was lucky I cancelled before the Crevice was provided
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Silvena,

  Thank you for sharing your experience. We take transparency during the sales process very seriously, and we regret that the details regarding the service plan and cancellation policy were not clearly communicated to you. Its important that all aspects of our service, including pricing and frequency, are fully understood at the time of sign-up.
  
  Were glad to hear that you were able to cancel before any service was provided, but if you have any additional questions or concerns about the process, please feel free to contact us directly at ********************************* We appreciate your feedback and will use it to improve how we communicate with future customers.
  
  Best regards,  
  Customer Feedback Team

• Review fromBrendan S

  Date: 01/25/2024

  1 star

  Brendan S

  Date: 01/25/2024

  Scam! SCAM! Scam! Their smooth talking and well mannered sales people will entice you into purchasing a package, they will awe and amaze you with the guarantees. They also will encourage you to sign quickly and that there is no need to look deeply into the contract they are showing you on their iPad screen, All of what they just did was evil. The service does nothing to stop pests from entering your home, their hours are unreasonable, and their rate is criminal. When I tried to cancel my service, they made me pay $300 to CANCEL. Do not, no matter what you do fall for their lies.   
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take all customer feedback seriously and are committed to ensuring transparency in our services and contracts.
  
  To address your concerns regarding the service and cancellation process, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and working towards a satisfactory resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to address your concerns directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSamantha S

  Date: 01/15/2024

  1 star

  Samantha S

  Date: 01/15/2024

  Never look into using this company, you'll regret it. We reached out to this company because we had a terrible fly issue inside our home. The guy on the phone spent so much time repeating himself about what a great deal he was going to give us and kept raving about their services and the deal they were giving and said they would put us down for an appointment to check out our bug issue but prior to I HAD to let them have my credit card on file which I was not comfortable with but they swore up and down they would not charge the card until services were performed at the appointment but we explained that prior to the appointment we would go back to the house one more time to see if the fly issue had gotten better. We messaged the bug guy letting them know not to still come because the fly issue was getting better from the spraying we were doing so not to come. The company still came and performed services which is how they are trying to justify that "we signed and went into the contact" and on top of it, we had family at the house because we weren't there and the bug company sprayed the wrong house, the sprayed the neighbors house and were there for literally like 3 minutes. Then we argued they refund the money but also not to come back because we didn't want them to still come in the first place and the guy was on the phone with me for 10 minutes trying to convince me then to do services as preventative measures and I explained we are not interested at this time and yet they still came back again for a "quarterly" service and charged us again and have ever since argued that we signed into a contract and had services performed so therefore we owe the money and refuse to rectify the situation and have been ******** us ever since for the money that we should never have been charged in the first place. Our bug guy won't answer our calls or messages which I think is very unprofessional and sketchy. Worst experience
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for taking the time to share your experience. We understand how frustrating it can be when communication issues arise, and we take your feedback seriously.
  
  To address your concerns regarding the services provided and the billing process, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to investigating your situation and working toward a resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to address your concerns directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDonald D

  Date: 01/02/2024

  1 star

  Donald D

  Date: 01/02/2024

  Ecoshield is a scam. They send smooth-talking salespeople around and make promises that they then don't fulfill. They have come out four times to spray and I have seen no reduction in ants, spiders and other pests. What's worse, they now want to charge me $200 to cancel the account. When I signed the 24-month contract, the salesman told me that I could cancel anytime without penalty, but that since I was getting a $200 discount on the service they would bill me $200 unless I completed four services. After I paid for four services, I could cancel without an additional payment, he told me. However, when I tried today to cancel, having paid for four sprayings, they told me they were going to bill me the $200. I explained what the salesman said and they apologized for the confusion but said they would still bill me the $200 and, if I did not pay in 90 days, turn the matter over to a collection agency. Ecoshield is more expensive than comparable services, has not done a good job at my house and now they're threatening me with a collection agency. Stay away from Ecoshield.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******,

  Thank you for sharing your experience with us. We take customer feedback seriously and understand how disappointing it can be when expectations are not met.
  
  To address your concerns regarding the services provided and the cancellation process, we encourage you to reach out to our Customer Feedback Team at ********************************* We are committed to reviewing your situation and ensuring that your concerns are thoroughly investigated.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAdam T

  Date: 12/21/2023

  1 star

  Adam T

  Date: 12/21/2023

  Very shady business practices. Comes knocking door to door. Offering a discount. Then they go to neighbors and offer them a lower price but tell them not to tell anyone. Then when you go to cancel they up charge you $200 for the so called discount DO NOT USE THEM. I filed a complaint with the BBB. I will be filing legal action against them for shady business practices.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and strive for transparency in our business practices.
  
  To address the specific issues you've raised regarding pricing and cancellation, we encourage you to contact our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to investigate your experience further.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatrick E

  Date: 10/04/2023

  1 star

  Patrick E

  Date: 10/04/2023

  Absolute scam of a company. Don't provide services for anything they tell you is covered when you sign up and when you try and cancel they don't let you and say you need to pay hundreds of dollars. They then told me my next service would be free and the service after that would be 52$ and then they charged me 190$ for the next service. I called to ask and they said they never put in the notes it was a free service and they can't honor that. Don't use this company.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *******,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when expectations regarding services and pricing are not met.
  
  To address your concerns regarding the services. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMike C

  Date: 10/04/2023

  1 star

  Mike C

  Date: 10/04/2023

  DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!The salesman completely lied to me offering me a discounted rate for quarterly services. I paid for the initial service, then the office called within one week to schedule another service the following week. I told them I just had the service completed and was told it would be every 3 months. Then he told me the service would cost $100 more than what I was initially offered. I canceled the service over the phone and now I am getting calls constantly that I owe a $200 cancellation fee on the contract.This company is a total bait-and-switch company and even though the local representative lied to my face, their billing department said they would not waive the $200 cancellation charge. STAY AWAY FROM ECOSHIELD!!!!!
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for bringing your experience to our attention. We take customer feedback very seriously and understand the frustration when communication and expectations do not align.
  
  To address your concerns regarding the services provided and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at ********************************* We are dedicated to reviewing your situation and ensuring that your concerns are addressed appropriately.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to work with you toward a resolution.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKristina R

  Date: 09/30/2023

  1 star

  Kristina R

  Date: 09/30/2023

  I wish there was a zero for the review. This agency did not accomplish what they promised and now are seeking payment for their original discount. How is this possible when the promised issue wasnt resolved after 2 two treatments? Yes they are nice, but read reviews after their job.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your feedback. We understand your frustration when service expectations are not met, and we take your concerns very seriously.

  To address the issues you've experienced and the billing related to the promised services, we encourage you to reach out to our Customer Feedback Team at ********************************* We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to resolve your issues directly.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team