Reviews

Review Details

• Review fromLizhi L

  Date: 06/21/2023

  1 star

  Lizhi L

  Date: 06/21/2023

  After the service, we still have spider, flies and swamp in my front door and patio door, I even got a sting from swamp in my face. I am very angry and calls in to terminate the service, but got threaten from the company to collect termination fees and send me to the collection agency. I was wondering if EcoShield not do the job, the contract still valid, if they breaching the contract first, the customer have a right to terminate the contract. Right now, I still have black spots in my face from swamp sting, and have to deal with EcoShield and they only offer some discount to complete the last service, I am not happy about their reaction. I will leave negative rating if I have a choice.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for sharing your concerns with us. We understand how upsetting this situation has been for you, and we want to ensure it is properly addressed. Our goal is to provide effective pest control, and we take issues like this seriously, especially when it comes to your safety and well-being. 
  
  It's important to us that each customer is fully satisfied with our services, and wed like to review your account and the circumstances surrounding the treatments you received. We want to understand why the results were not as expected and address any potential issues with the service.
  
  Regarding the cancellation, we understand your concerns about the contract. Our team is available to review the terms with you and discuss any questions you have regarding termination fees. We are committed to working with you toward a fair resolution.
  
  Please contact us at ******************************** so we can assist you further and find a way to resolve this matter to your satisfaction.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGretchen W

  Date: 05/27/2023

  1 star

  Gretchen W

  Date: 05/27/2023

  These creepy badgering door to door salesmen, will not take no for an answer. Came to our house twice. First me, then my husband. They lie about servicing your neighbors. Then, the icing on the cake. I have video of this loser peeing on our fence in the alley.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for bringing this situation to our attention. This is certainly not the kind of experience we expect anyone to have with our team, and we take these claims very seriously. We strive for professionalism in all interactions, and we are committed to maintaining the highest standards of conduct.
  
  We would like to investigate this incident further to ensure appropriate action is taken. Please reach out to us at ******************************** with any additional details, so we can address this matter directly and work to resolve your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCandyce A

  Date: 05/15/2023

  1 star

  Candyce A

  Date: 05/15/2023

  STAY AWAY - trying to depart from this company even after fulfilling a one year contract is WORSE than getting a divorce! They make you call and call and call back and threaten you with monetary penalties if you dont follow their script. Not a customer friendly company and their product is nothing special. THEY ARE *******.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Candyce,

  Thank you for sharing your feedback. We regret to hear that your experience when attempting to cancel your service was challenging. At Ecoshield, we aim to make all interactions as smooth and transparent as possible, and your comments will be taken into consideration as we work to improve our customer experience.
  
  Our agreements are designed to provide clarity regarding the terms, including the cancellation process, but we understand that this may have felt frustrating in your case. We want to make sure we address any remaining concerns and work toward a satisfactory resolution.
  
  Please contact us at [email protected] so we can further review your account and assist you directly. Your satisfaction is important to us, and we're here to help.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPeter R

  Date: 05/13/2023

  1 star

  Peter R

  Date: 05/13/2023

  this company is a SCAM. DO NOT USE their services. Reference all negative reviews below. Somehow they stay in business with enforcing made-up fees and don't care about the customers.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Peter,

  Thank you for sharing your thoughts with us. We're sorry to hear that you feel this way about your experience. At Ecoshield, we strive to provide clear terms and transparent communication to all of our customers, including details on any associated fees. Your feedback is valuable as we continually work to enhance our services and ensure that our customers’ concerns are addressed properly.
  
  We’d like to review your situation and assist in resolving any misunderstandings regarding your account. Please reach out to us at [email protected] so we can help address your concerns directly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromShannon M

  Date: 05/12/2023

  1 star

  Shannon M

  Date: 05/12/2023

  I'm only giving one star because it won't let me leave zero. This is an absoutely terrible company and tried to scam me out of $10,000. After being a very loyal customer for years, on a monthly program to the tune of several hundred dollars per month (not a complaint, just showing I was loyal), they offered to do an "inspection" of our home. Their "salesman," ******************* came to do an "inspection" of my home, and all was fine until he came down from the attic to tell me that I had a very bad RAT problem, and that it would be $10,000 for the exclusion + full attic remediation. Having just bought this home and having a fresh inspection and general contractor at hand, I was a little skeptical, so I arranged for several other pest control companies to come out to give me another opinion. EACH of these companies confirmed my suspicion, that I did not have ANY rats, there were no rodent droppings or activity whatsoever, and this was an attempt to scam me out of $10k. Of course, I called the company to report the issue and the "salesman" but they do not care, and it's impossible to get ahold of the "local office" as even the local number just sends you to some call center. No one cares about the problem, they just try to collect a "cancellation fee" of whatever your so-called initial discount was. I just said no, absolutely no way are you collecting more money from me and she said "ok have a good day." What a collasal disappointment and disgrace of a company - zero dignity and shameful that they would do this. DON'T FALL FOR IT!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Shannon,

  Thank you for taking the time to share your experience. We're sorry to hear that your recent inspection left you feeling this way, especially after being a long-time customer. At Ecoshield, we strive to provide professional and accurate assessments during all inspections. The situation you described regarding the attic inspection and the differing opinions you received from other companies is concerning, and we take feedback like this seriously.
  
  We want to investigate this matter further and ensure that any potential misunderstandings are addressed. Please contact our customer care team at [email protected] so we can review the details of your inspection and work toward resolving your concerns.
  
  Your loyalty over the years has been valued, and we want to ensure that your trust in our services is restored.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJohn A

  Date: 05/11/2023

  1 star

  John A

  Date: 05/11/2023

  I am an eldery person who was pressured into contract for one year.After 5 or so applications no noticable change in the amount of bugs or mice was seen.I told them I did not wanT the service any more and now they are charging me a cancel fee.Taking advantage of eldery people is not nice!!
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi John,

  Thank you for bringing this to our attention. We're sorry to hear that you felt pressured into a contract and that the service did not meet your expectations. At Ecoshield, we strive to provide clear information during the signup process and to ensure that our services address the pest concerns on each property. We take your feedback seriously and would like to ensure that your experience is fully reviewed.
  
  Please reach out to our customer care team at [email protected] so we can look into your account and assist in addressing both the service concerns and the cancellation fee. We are committed to resolving this matter with you.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSharon E

  Date: 04/05/2023

  1 star

  Sharon E

  Date: 04/05/2023

  If I could give them negative stars, I would. Horrible company to deal with! Stay away! Looks like I am not the only person having problems with them. Wish I would have known this before. Door to door Salesman was misleading and lied to me! It took me over an hour on the phone to cancel the poor service and they sent me a confirmation the service was cancelled. Now they are harassing me for payment of a service never performed. They know I am a senior and think they can pull a scam on me. Shame on them! My advice to everyone is to be aware and do not believe them.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Sharon,

  Thank you for sharing your experience. We're sorry to hear that you felt misled and faced challenges with the cancellation process. At Ecoshield, we aim for clear communication and transparency, and it's concerning to hear that your experience was not in line with these standards.
  
  We’d like the opportunity to review your account and the service history to ensure that your concerns are addressed and to resolve any outstanding issues. Please reach out to us directly at [email protected] so we can investigate and assist you further.
  
  Your satisfaction is important to us, and we're committed to making things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael V

  Date: 02/15/2023

  1 star

  Michael V

  Date: 02/15/2023

  Salesman lied about the service. I tried repeatedly to cancel the service explaining how the salesman was misleading, Same response with no regard as to my complaint. After one discussion i was told that they would continue the service with an additional $35.00 discount for the remaining applications. When I received the next statement the amount was the same. I called to ask why and in a ******************* a** remark "well you signed a contract".Still have not had any resolve and they intend to continue billing me. A real shame that a company does not communicate nor respond in a positive way to solve a situation.If anyone actually reads these, do not use this service.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Michael,

  Thank you for sharing your experience. We're sorry to hear that you felt misled during the sales process and that your concerns weren't properly addressed when you reached out. At Ecoshield, we take all feedback seriously and are committed to ensuring that our customers have a clear understanding of their service agreements and feel supported throughout their experience.
  
  We’d like to further investigate your account, including the communication around the discount and service continuation, to work toward a resolution. Please contact us at [email protected] so we can address this situation directly and assist you further.
  
  Your satisfaction is important to us, and we want to make sure your concerns are resolved.
  
  Sincerely,  
  Customer Feedback Team

• Review fromC.W.D

  Date: 02/09/2023

  1 star

  C.W.D

  Date: 02/09/2023

  Like panhandlers, these guys approach you every spring and summer and pressure you to sign up for their services. They even goes so far as to say that the neighbors use their services and they recommend you to us. Over the years, I declined to use the service, but last year I finally caved in and decided to give them a try. The guy assured me that the $200 fee would be waived when I cancel the service no problem as I would only be here for a short period of time. I did not intend to keep the service long term and he said that’s fine cancel anytime without the $200 fee. I informed them back in December that I would not require the service at this time, their reply was ok. This happened towards the end of December and the beginning of January when the temperatures dropped below zero freezing. Suddenly, they appear unannounced to perform a treatment. Mind you, it is below zero and the yard is covered with snow. I’m watching this guy so called treat the outside of my house which was only about at the most ten minutes. I called up the customer service to tell them that I was canceling the service and they transferred me to a few other people the last lady I spoke to I told her that I was getting ready for deployment and she said I need to give her my military paperwork. After we got into a brief conversation of why that wasn’t going to happen she proceeded to advise that the $200 would be waived. It didn’t happen she **** I go into my account to pay the overpriced $169 service charge and there’s a $200 commitment payback fee also added to the account. I wish that I would of just said no like before because their business practices are very shady and the service is not worth the money.
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Donald,

  Thank you for sharing your detailed experience with us. We regret to hear that the service and the cancellation process didn’t meet your expectations, especially after being assured that there would be no cancellation fee. We strive to provide clear and accurate information about our service agreements, and it’s concerning that you were left feeling misled.
  
  We’d like to investigate this matter further, particularly the cancellation discussions and the charges on your account. Please reach out to our customer care team at [email protected] so we can review the details of your situation and work toward a resolution.
  
  Your feedback is valuable to us, and we are committed to ensuring that your concerns are addressed.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGillian A

  Date: 02/08/2023

  1 star

  Gillian A

  Date: 02/08/2023

  Signed up for this service through a very young guy promising e that I eeded their service (I was new to the area). Needless to say, after just 2 visits and having paid for the 2 visits, I knew that their service/product was not working, so I requested them to cancel the service. I called the office muliple times to ensure that all was canceled and good. I was assured that the servie was cancelled and that I didn't owe anything. Ever since, I've been getting letters from debt collectors demanding $190 cancellation fees. I just paid that today for THE WORST POSSIBLE SERVICE EVER! STAY AWAY FROM THIS COMPANY!!!! ***** ADVERTISING.........
  

  EcoShield Pest Solutions

  Date: 10/14/2024

  Hi Gillian,

  Thank you for sharing your experience. We're sorry to hear that the service didn’t meet your expectations and that you've encountered issues with the cancellation process. At Ecoshield, we aim to provide effective pest control and ensure that all communications about fees and cancellations are clear. It's concerning to hear that this wasn't your experience, especially after being assured your service was canceled.
  
  We’d like to review your account to better understand the situation and address the charges you received. Please reach out to us at [email protected] so we can work with you directly to resolve this matter.
  
  Your feedback is important to us, and we want to make sure your concerns are addressed.
  
  Sincerely,  
  Customer Feedback Team