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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered customized mugs on Etsy I am pregnant and am travelling early next week to meet my parents and break the news to them with these custom mugs. When I placed the order with **** on April 21st, the seller told me it was no problem to receive my package by my desired date and the seller even expedited processing time on her end to make sure my items were shipped promptly. Now, my package has been departed shipping partner facility in ****, ** for 3 days with no updates whatsoever. Today was the supposed to be the target day of delivery and I dont even know where my package is. This is very frustrating and unacceptable. Unfortunately, I cant just replace a custom product like this but it is essentially useless if I dont get it before my flight. I will be telling the **** merchant to never partner with ***.

      Business Response

      Date: 05/01/2025

      Hello, 

       

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said,we did however track your item and confirmed it has since been delivered as of 4/29/25, we hope this made it in a timely manner to you before your flight.

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Plerpa

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have kept my package for 51 days and keep sending me the same copy and paste response when I email customer service. Their warehouse is only a few hours from my house I couldve walked there and back by now

      Business Response

      Date: 04/18/2025

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  In regard to #********  and tracking id shared with us this item is lost and we see this was shared with the **** as well and they have opened a mail search. 

      Customer Answer

      Date: 04/18/2025

       
      Complaint: 23201958

      I am rejecting this response because:
      Its completely unreasonable that youre unable to assist me in any way. If you lost the package you should take responsibility for it. If I lose a package through **** they are very helpful and offer Missing Mail Search, but if you guys lose a package there is literally nothing you can do? Pathetic 

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from LaBellePerfumes on Dec 28, everything went ok until my package arrived to the OSM WORLDWIDE facility in ****, **, since then its been stuck and it has not been handled to ***** I started to get worried, since it is Jan 8 and haven't had any updates from this carrier since Jan 6, so I started to make my research and reading reviews from other costumers who sadly had to use this shipping partner. I currently don't live in the **, so according to the shipping time I should have received my package this week at last instance, which hasn't occurred and I'm leaving the country in Jan 13. I must note that this package is currently 3 hours away from me, which should have less than a day to move to my ****. I really want to know what's gonna happen with my delivery, the amount payed its not minor, and I will leaving the country very soon, I don't want my order to suffer the same destiny as others, getting stuck 2 weeks in a location that is only 3 hours far from my house.

      Business Response

      Date: 01/09/2025

      We sincerely understand your frustration with the delay in receiving your package. Please know that *** is one of several third-party carriers involved in the shipping process, and as a result, we are unable to directly expedite the delivery.
      We see you shared your package id with us. We can confirm the data file was sent and uploaded to OSM to notify us of an incoming shipment on 1/3/25.  The verbiage listed states picked up, but OSM only had electronic data sent to us from the merchant you placed the order with. OSM physically received, and processed the item on 1/4/25, and left our GA facility that same day hours later. We then transferred the item to our location in **, since it was closest to the destination address on 1/5/25. IT departed our PA facility on 1/6/25, and was loaded onto a postal truck to be received and processed by the ****. We can view updated tracking events from the **** as of today 1/9/25 and they stated the **** has an expected delivery date of 1/10/25 to your door.

    • Initial Complaint

      Date:11/23/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in early October, I put in four separate orders with World of Books, an established **** seller with an actual business location. Unfortunately, they appear to utilize this notorious scam of a middleman shipping service rather than simply posting through *****I have had issues with OSM in the past, with items either vanishing into the aether or appearing over a month afterwards (generally after having reordered the items again elsewhere!)This time, they have held back or lost FOUR SEPARATE ORDERS, as far back as mid October. They all show as having at least arrived at ***'s *********************, where they fall into a black hole, never handed off to ***************** to World of Books only reveals that the items left their possession on or shortly after the order/payment date. But contacts to *** claim "they never received any of them" despite the tracking showing this to be an abject lie.These two just point fingers at each other, but not one has been given to **** for delivery, as of 5 weeks time since.There is no excuse for this business to continue to operate, particularly as no merchant reveals their utilization of OSM, it's something the bilked customer discovers only from the tracking numbers which inevitably stop dead at OSM's Secaucus warehouse.Please do what you can to shutter this business, I don't know if they are committing mail fraud and theft/resale of all items that come their way or just leave all packages piling up for months on end, possibly never to be delivered, but EITHER WAY, this cannot be permitted to continue.Again, this is not the first time I've had nondelivery or absurdly extended wait times relating to OSM Worldwide, and contacting the business does nothing, save subject the buyer to gaslighting and obfuscation.Please shut this business down ASAP.Tracking numbers on these four packages:420076019261290172373145810555 ****************************** ****************************** ******************************

      Business Response

      Date: 11/29/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made

    • Initial Complaint

      Date:10/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      OSM Worldwide is claiming continuously that they are not in possession of my package, which they have had for two weeks. They are claiming this without doing any research at all. If they cannot find my package and/or have lost it, they should say so. This likely as simple as having someone go into the warehouse and find it. Instead, they point at the seller, who confirms they sent it and then at an anonymous third party who they claim picked it up for them and didn't deliver it to them. This all seems like complete malarkey to me. If you are going to blame someone, you should tell me who it is so that I can reach out and try to get the situation fixed.Their entire method for dealing with these issues is to say that it is someone else's issue, not theirs. Horrid ********** this point, I am surprised they are even still in business.

      Business Response

      Date: 10/30/2024

      *** has not received your package from the retailer you purchased from.  The tracking event on the website is only an indication a label was printed by the retailer.  When OSM receives your package, a tracking event will update with the facility location it was received at.  You will need to contact the retailer you purchased your item(s) from regarding a refund, cancelation, or to request when your items with ship.  OSM is not involved in the ordering or fulfilment of an order process. 

    • Initial Complaint

      Date:10/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My package has not moved in 2 weeks. Tracking states that it has been with *** waiting deliver to **** since 09/27. There has been 0 movement.

      Business Response

      Date: 10/17/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      We also confirmed the tracking has not updated on this package id, we recommend contacting the merchant you ordered from for a refund or new shipment.

    • Initial Complaint

      Date:10/06/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift for a family member months in advance. Received tracking number but the only update on the tracking has been that my package is in the hands of OSM Worldwide, waiting to be turned over to ****. It has been a month since then. **** told me that they are still waiting to receive the package from ***. *** has not responded despite me reaching out. The seller has also not been able to get in contact with anyone. I just want my item.

    • Initial Complaint

      Date:10/03/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 14, 2024, I ordered a book for **** seller ***************. On September 21, OSM Worldwide picked up the package with the book. Since then its tracking status has been as follows:Picked Up By Shipping Partner, **** Awaiting Item SECAUCUS, NJ ***** September 21, 2024, 1:00 am Shipping Partner: OSM WORLDWIDE **** seller *************** has offered to replace the book I ordered with a substitute that we both consider equivalent. That is fair and reasonable. Were working together on that basis. Now, I have no complaint with them. *************** gives every appearance of being a fully reputable company.OSM Worldwide is a diametrically opposing issue. They have frequently delayed past shipments by a week or more. Once they delivered a package for me to a post office in ************* rather than **************. The local past master in ** eventually returned the package to the seller who had long since replaced my order. Now, OSM Worldwide appears to be sitting on my merchandise with no intention of considering the possibility of delivering it.

    • Initial Complaint

      Date:10/02/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** received a package from **** seller *************** on September 14. It is now October 2 and the package has not moved since *** received it. I have made multiple attempts to contact OSM by email, all of which have been ignored. I would like OSM to give me an honest answer as to the whereabouts of the package, and if they have not lost it, when they expect to turn it over to ****.

      Business Response

      Date: 10/03/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made. 

      We have looked into the tracking number you provided and see the event stating picked up, unfortunately the verbiage used is not a clear picture. Our pickup scans show when a label is created for your package, so you can start getting updates as soon as possible. This also lets us know your package is on its way to our warehouse for processing. There may be a slight lag between when the label is created and when weve processed it for departure this is normal. I have confirmed the data is till only uploaded to OSM, we have not received it yet from the merchant. We suggest you contact them for more details. 

       

      Customer Answer

      Date: 10/03/2024

       
      Complaint: 22369678

      I am rejecting this response because: The business simply used a copy and paste reply that they've used with other complaints here. They say that another shipping partner picked up the package and that they're still waiting for it, but the tracking information (attached) says that the shipping partner who picked up the package was OSM Worldwide. But replying to complaints, even with lies, they're able to maintain an A rating with the Better Business Bureau. If people want a true picture of OSM's service, they should read the reviews on the BBB page, which gives OSM only a 1.16. And it would be even lower if people could leave zero stars. 

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Its Way to **** Arrived Shipping Partner Facility, **** Awaiting ************************ September 26, 2024, 6:08 am Shipping Partner: OSM It is now, October 1st and is sitting 25 miles from my home. This was the 3rd of three packages that have not arrived, if you purchase from **** do let them use this service. If the company is going to respond to this posting spend the time it would take to do that and just give **** my packages. Your words would mean nothing your action would speak louder.

      Business Response

      Date: 10/03/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made. Please note due to the severe weather surrounding the area, that can also impact the delivery of your package. 

      Customer Answer

      Date: 10/03/2024

       
      Complaint: 22368131

      I am rejecting this response because

      they are in possession of four packages, their response is the same to each compliant on the BBB website,  not we will reach out to you to assist, when is a good time to call you.   When you take something that does not belong to you it is called stealing. Which is what they are doing, I have screen shots of the tracking it is in their possession not a 3rd party.  This is so sad that this company will take these packages and resell them.  The police need to be aware of this.

      Sincerely,

      ***** ******

    OSM Worldwide is NOT a BBB Accredited Business.

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