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Business Profile

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OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

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OSM Worldwide has 4 locations, listed below.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item is stuck at OSM Worldwide and failing to send to ****. Package contains important items necessary to attend to an emergency.

      Business Response

      Date: 09/24/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 09/25/2024

       
      Complaint: 22330560

      I am rejecting this response because:

      OSM Worldwide is failing their duty to deliver my package to USPS. They are holding on to it intentionally to minimize cost of a bulk ship with other orders. This is malpractice. To resolve my issue, the package needs to be handed over to USPS. The delivery estimate is well outside the agreed upon Terms and Conditions of the vendor agreement with OSM Worldwide.

    • Initial Complaint

      Date:09/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an item from Amazon seller September 8th. Delivery was supposed to be 2-5 days. Took OSM 3 days to pick the item up, 9/13/24 (1 day with the seller preparing for delivery). Then took 7 days for *** to get the package from ******** to ******, 9/20/24. I live in ***************, so package went past my state. I understand logistics and know why, it's just frustrating. *** is the designated and ONLY shipping partner to handle this package. So the response that there's many 3rd parties involved would be a lie. **** is still awaiting the package from ***. The item was a going away gift and won't arrive in time even though I ordered with plenty of lead time. Now I get to spend a fortune to ship the item to *****. Please don't tell me to contact the seller, I already did and they promised not to use the company again. This company shouldn't be contracted by **** and they clearly don't care about customer service. Buyer beware. Search the company on the internet and just look at their reviews. **** has a better track record and that's saying something. Check to see if the company you're buying from uses *** before purchasing. Refuse to place an order with the company unless they use a shipper besides OSM, or **** to be safe in case **** contracts *** to deliver the package. Eventually they'll go out of business and it could be your package sitting in ******.

      Business Response

      Date: 09/24/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 09/24/2024

       
      Complaint: 22316718

      I am rejecting this response because:  OSM is in possession of this package and has been the only party in possession since it left the retailer.  There are other parties involved in the delivery of this package but they cannot perform their duties because *** has yet to deliver the package.  To date, it took 7 days for OSM to move the package from ******** to ****** (by passing my state of ********).  It then took 4 days to move the package from ****** to ******  The package has yet to leave ******  So to say there's nothing you can do is blatantly false.  You could fulfill your contract with **** and get the package delivered to them so they can complete the delivery to my address.  Looking at the sellers website, they've had over 100 complaints about deliveries from OSM in 2024 alone.  So this isn't isolated and your canned response about other 3rd parties in no way satisfies my complaint.  The seller has done what they can but they can't issue a refund for an item that's going to eventually show up at my address.  That would require me to package and ship the item back to the seller, which would mean you're causing me work, the paying customer, because of your failures as a company.  The ******************** Service has long been facing issues and *** is making it worse by using our taxpayer dollars to move a package back and forth across ***************** without actually taking it to **** for delivery.  How much did it cost the taxpayer for your company to take the package ***** miles west of my state, then turn around and move it ***** miles east of my state where it currently still sits.  I will be refusing to purchase from sellers that use **** via OSM, or OSM directly and will be encouraging others online to do the same.  Until such time that OSM begins delivering acceptable service or **** drops all agreements with OSM.   You should be ashamed for stealing from US Taxpayers.

      Sincerely,

      **** ****

      Business Response

      Date: 09/24/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 09/24/2024

       
      Complaint: 22316718

      I am rejecting this response because: It's the same response the company lists on all BBB complaints and it does nothing to address the issue.  This is a waste of time.  Buyer be warned, don't use this company

      Sincerely,

      **** ****

    • Initial Complaint

      Date:09/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      contacted you today via request for a "NDC Package Inquiry" since my package has not moved After contacting the sender already. the sender contacted their warehouse and has confirmed you picked up my package the same day the label was created on 9/6. you have not updated the tracking and did not perform the check on location. on the shipper's website if it is label created then it will reflect that on the customer portal. my package is labeled on their site as PICKED UP. this means it is in your hands OSM. please locate my package and update the location. Fanhome estimation is tomorrow delivery. let me know exactly where it is and not a reflection. inquery number ticket on your site is ******.

      Business Response

      Date: 09/12/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product and paid $5.95 for 2-5 day shipping. The product has been sitting at the osm worldwide facility for 3 days now with no update on tracking. Seems to be a recurring issue with the company. I've reached out to them for help but they haven't gotten back to me. I'd like delivery of my product and a refund for the shipping I paid.

      Business Response

      Date: 09/11/2024


      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  We also confirmed the team has provided an update to you. 

       

      Customer Answer

      Date: 09/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package was handed to OSM at *********************** @ August 31, 2024, 5:06 am. It arrived to ****************, ******** @ September 1, 2024, 2:07 pm and departed at 4:10 pm. Since then, there has been zero movement or communication. It is now 9/5/24. Theyre either not doing their job (shipping, supposedly) or lost/stole it. The item cost $150 and was of limited production.

      Customer Answer

      Date: 09/05/2024


      Better Business Bureau:

      The Business has addressed my concerns. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A package of mine is currently being held by a facility of theirs in ********, **********. It has been held there since 8-11-24. They advertise shipping within a few days but their holding of my package has made it **************************************************************************** that they have not received the package when **** and the seller I bought the Package from says it was shipped to them. They even lied to me and said that it was stuck in customs when the item is coming from the ************. I have had problems with them in the past and have had to ****** them to give me my package.

      Business Response

      Date: 09/03/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  The e commerce company that handled the item after the order was placed did not pass it on to OSM at the time the original request for an update came to OSM. 

      Customer Answer

      Date: 09/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not my first rodeo with OSM Worldwide, but they do have two orders of mine held captive. One was from July 26, entered their warehouse on Aug 3, and I havent heard a word since. The tracking number for that is **********************. The seller offered to resend the book to me free of charge. That was on Aug 13. The tracking number for that is **********************.

    • Initial Complaint

      Date:08/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package on Aug 1st shipped by OSM that was supposed to be delivered by Aug 9th. I needed it by Aug 12th. OSM sent the package in the wrong direction, left the package in ***** for 8 days. Today is Aug 20th and sill I have not received my package. This company (OSM Worldwide) is a disgrace and a blemish on America. They can not deliver (literally) what they promise. There customer service does not respond. This company should be closed because they can not provide the service they sell. I am ashamed that such a business operates in this great country and so many of us are being disrespected by them and their failure to provide the service they charge for. Arrived at **** Regional Facility BILLINGS MT DISTRIBUTION CENTER August 20, 2024, 5:22 am Departed **** Regional Facility CASPER WY DISTRIBUTION CENTER August 19, 2024, 11:23 pm Arrived at **** Regional Facility CASPER WY DISTRIBUTION CENTER August 19, 2024, 10:53 pm Departed **** Regional Facility ****** CO DISTRIBUTION CENTER August 19, 2024, 2:37 pm Departed Shipping Partner Facility, **** Awaiting **************************** August 17, 2024, 2:54 pm Shipping Partner: OSM WORLDWIDE Arrived Shipping Partner Facility, **** Awaiting **************************** August 17, 2024, 4:35 am Shipping Partner: OSM WORLDWIDE Departed Shipping Partner Facility, **** Awaiting Item AUSTELL, GA ***** August 16, 2024, 12:53 am Shipping Partner: OSM WORLDWIDE Arrived Shipping Partner Facility, **** Awaiting Item ***************** August 15, 2024, 11:53 pm Shipping Partner: OSM WORLDWIDE Arrived Shipping Partner Facility, **** Awaiting Item AUSTELL, GA ***** August 8, 2024, 7:25 pm Shipping Partner: OSM WORLDWIDE Shipping Label Created, **** Awaiting Item ***********, ** ***** August 7, 2024, 8:49 am

      Business Response

      Date: 08/21/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  We confirmed the item has been out of OSM's possession since 8/17, and the item has been routed many times within the **** network. They would be able to provide you with details on the latest scanning event they posted as of today, 8/21. 

      Customer Answer

      Date: 08/21/2024

       
      Complaint: 22170519

      I am rejecting this response because:  

      Yes, **** now has the a package, the fact that the package is moving proofs it is no longer 
      In OSM's possession. It sit 8 days in ******* while OSM had posession, with time in ***** after that. OSM blamed everyone but their selves for their inability to provide the service they are paid for. 

      OSM needs to stop blaming others and do better. I ordered 5 more items from the same business after the one OSM couldn't deliver, they were shipped *** and arrived days ago with no issue. I'm still waiting for the one OSM held in limbo for at least 10 days.

      Online review sites show plaimly that OSM is a horrible attempt at a shipping company. 99 percent of reviews show this. I am not happy that we have such  companies as OSM masquerading as shipping companies when they are just taking advantage of citizens.

      Sincerely,

      *****************

      Business Response

      Date: 09/03/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 09/05/2024

       
      Complaint: 22170519

      I am rejecting this response because:

      OSM needs to fail, obviously they do not care about the service they sell. Online reviews and complaints prove this. It is my understanding they are now being looked at by **** and government officials. I hope they force this lying excuse making company to provide the service they sell or take their contract with **** away. The only thing OSM does well is blame others. I hope they fail sooner rather than later. 

      Sincerely,

      *****************


    • Initial Complaint

      Date:08/17/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      OSM Worldwide received a package that I ordered and was delivered by Royal Mail on July 26th. Three weeks later, as of 8/17/2024, the package is still with OSM. No movement has occurred. The status shows 'On its way to ****** but **** has not yet received the package.This is severe incompetence for a supposed shipping company. What right do you have to hold my property for three weeks? A functional business would not do this.Deliver this to **** immediately.

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not only is their customer service NON existent but their leadership does not care either because "they were already paid" I had an item that shows it is at the facility less than 10 minutes from my house and now they are saying it may be lost when it shows they have it. **************** said "it takes 2-5 business days to transfer to ***** they said that to me after emailing them that they were 2+weeks past the expected delivery date. The same canned email messages when you email their support team which I am sure they will post the same canned message to this review as they did everyone elses.

      Business Response

      Date: 08/12/2024

      We understand your frustration in waiting for your package.  OSM is one of several 3rd parties involved in the transport of your package and we are unable to expedite the delivery of your item.  With that said, we are unable to assist you in resolving your complaint and you must reach out to the retailer to receive a refund or replacement for the purchase you made.  

      Customer Answer

      Date: 08/12/2024

       
      Complaint: 22047614

      I am rejecting this response because as the custodian of the item it was your contractual obligation to ensure the delivery. You failed to complete your legal obligation and service. Lack of support and service from OSM is unethical and should be have you held accountable. 

      Sincerely,

      ***************************

    OSM Worldwide is NOT a BBB Accredited Business.

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