We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

OSM Worldwide

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OSM Worldwide has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two items through Ice Nine Kills Merch on 1/9/22. It was marked as shipped on 2/4/22. I did not keep an eye on shipping because they have taken awhile to deliver in the past. When I went to check the tracking a few months later after not receiving the package it stated that it wasnt found. The tracking number is ******************************. Total of the order was $87.38.

      Business Response

      Date: 09/16/2022

      *** was not involved in the shipping of the product you ordered. As noted on the image you provide DHL was the carrier. Unfortunately *** is unable to help you any further as we were not involved in the order or fulfillment of the product. We recommend you reach out to the company you purchased the item from. 

    • Initial Complaint

      Date:09/08/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th 2022 I ordered an item online, I got an email with a tracking number for ***** when I checked the link and history for my package, it shows that ism worldwide picked the package up on the 9th of August so they could deliver it to ***** But, almost a month later, it still shows they they haven't bothered delivering anything. My tracking number for **** is **********************. Could they at least be bothered to do their job and deliver my package to an actual mailing service?

      Business Response

      Date: 09/08/2022

      Thank you for giving us an opportunity to address your complaint. We researched your package history from the tracking number you provided. OSM has yet to receive your package from the retailer you purchased from. The tracking event you see online only represents the retailer is processing your order. We recommend you contact the retailer you purchased from to request a refund or inquire on when your package will be ready for shipping. 

      Customer Answer

      Date: 09/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********

    • Initial Complaint

      Date:07/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item online from TitanX. OSM took control of the item and delivery on July 19th. The item according to their own tracking has been at their ****, ** facility since July 20th. Today is July 26th and they still have not handed the package to the **** for continued delivery. When i emailed their customer service i got a generic email that stated "it left the facility its not our issue". It does NOT *********** days to go from their location in ****, ** to the post office in ****, **... this is gross incompetence and after reading everyone elses complaints i can almost guarantee my item was stolen. This is unacceptable either get my product to **** for delivery or you, not the seller, will be held responsible for my refund as the product was last in your possession. You are the only shipping and delivery company i have ever seen that doesnt ship the products you're paid and tasked to ship. Deliver my product to **** or give me the directions and be prepared to pay fuel costs and i will travel to **** to get it myself

      Business Response

      Date: 07/26/2022

      Thank you for giving us an opportunity to respond to your complaint.  We understand how frustrating it can be to wait for a package that you ordered.  Unfortunately, OSM is not able to process any refunds or returns on orders.  You would need to contact the business you ordered the product from to request a refund or return the order.  Thank you for contacting our customer service department.  We did receive your inquiry and we did provide you with our most current information.  Regarding your package, OSM received the package from the business you ordered the product from on July 19, 2022.  The package arrived and was scanned for tracking at our ****************, ** facility at 5:59PM on July 19, 2022.  The package was sent to our ****, ** facility and arrived at the facility on July 20, 2022 and was scanned for tracking at 1:14PM ET.  OSM shipped the package to our final delivery partner, **** on July 20, 2022 at 8:20PM.  Unfortunately there were delays that resulted in the package not being sorted and scanned by the **** until July 26, 2022.  Your package is scheduled to be delivered by end of day on Wednesday, July 27, 2022.  You can expect your package tomorrow. If you do not receive the package please feel free to reach out to our customer service department at ********************************************************* 

    OSM Worldwide is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.