Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OSM Worldwide

  601 Regency Dr Glendale Hts, IL 60139-4018

• 

  OSM Worldwide

  74 W Craig Rd Ste 200 North Las Vegas, NV 89032

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050-4221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 days before Christmas Eve I purchased a textbook on amazon for my college class (mind you this is a good 4 weeks before the class actually begins, more than enough time to get the product to me). On Christmas eve, my retailer gave me the tracking information, telling me that OSM Worldwide has picked up the package, and now it's just awaiting arrival at ***** I have NEVER HEARD of OSM Worldwide until this point (and judging by the reviews on this organization, I'm glad I haven't). On December 24th, OSM put on the system that they have received the package at the carrier facility (meaning their facility), and then on December 27th at 8:24 am they put another comment into the system stating the package is still at their facility awaiting transport to *****Today, it is STILL AT THAT FACILITY awaiting a 10-minute drive to the ****************** **** facility. I put in a ticket to OSM about this and I was met with a rude customer service rep named ******, and she proceeded to lie to me, stating that they have not received my package and that it isn't at the OSM Worldwide facility in ******** and that what I am seeing is a general response for every retailer who uses their services. They state in their FAQs that this is normal, it in fact IS NOT normal to lie to customers stating their package is in their facility and when the customer asks where their package is, it's suddenly still with the retailer. I need this package for my class!!!! I ordered this product with ample time to get it to me, the retailer has sent it to OSM and now suddenly they have no idea where it is. ******** isn't that far from ************, I should've just driven to get it from the retailer.

  Business Response

  Date: 12/29/2022

  The tracking number we were able to locate for your package is 9241990217524475527362.  OSM has not received the package from the retailer your ordered from.  If you view the tracking events on the **** website (*************************************************************************************************************************) the most recent tracking event states the package is "Picked Up By Shipping Partner".  In the supply chain your package is being shipped through, the retailer you purchased your item from uses a fulfilment house to process your order.  When your order was placed and processed, ********************* printed a **** label for your package which triggers the first tracking event.  However, your package has not been shipped to OSM yet.  Please note, OSM is the package sorter and we are not involved in the order processing, packaging, or initial shipping of packages.  Once your package is shipped to OSM and we receive the package, an additional tracking event will be updated. Options available to you are to cancel your order from the retailer you purchased from for a full refund or you may wait for the package to eventually ship.  You may also follow up directly with the retailer to determine when the package will ship to you.  

  Customer Answer

  Date: 01/02/2023

   
  Complaint: 18651141
  
  I am rejecting this response because: it was at your warehouse. I have confirmation from the seller that he shipped it on the 23rd. And he provided me with THREE responses FROM OSM WORLDWIDE stating three different supposed times you shipped my package. Once on the 24th, once on the 27th and now suddenly once on the 28th . Only this time, the 28th was the time yall shipped it. However now my package has been sitting at your **** ** warehouse since the 29th, claiming that **** is waiting the item. Its ridiculous that it is now 4 days since it has arrived in **** ** and it hasnt freaking moved. York is only 2 hours from where I live not even. There is ABSOLUTELY NO REASON why this package has been stuck in limbo there. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/04/2023

  As of the date of the response to your complaint (12/29), OSM had not received your package from the retailer.  Per the tracking events on **** website, OSM did receive your package on December 30, 2022.  Your package is currently in route to the **** in your local area for final delivery.  Your package should be arriving soon.  Please continue to follow the tracking events on the **** website for an update on delivery.  

• Initial Complaint

  Date:12/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package arrived at OSM facility in **** ** on 12/13, the same day it departed that facility to be dropped at ***** 12/20, **** still has not received the package. There are 4 post offices in ****, **, they could walk the package from the facility to the post office in well under 7 days. How is it a package can come the whole way from *****, through multiple states, then just disappear? Clearly, I am not the only one having issues. Perhaps the State's Attorney General should open an investigation. If you locate my package I will happily pick it up, this order was placed 11/2 and is a Christmas gift. Don't tell me to get a refund from the seller, I want the package.

  Business Response

  Date: 12/21/2022

  We apologize you have yet to receive the package you ordered from the retailer.  We understand how frustrating shipping delays can be.  The package was last scanned on December 13, 2022 and is in route to our delivery partner, ****.  Unfortunately until the **** receives and scans your package we are unable to give the exact location of your package.  We are confident the package will be received by the **** any day and thereafter will be delivered.  During the holiday season there is an increase in shipping delays due to the volume of packages.  We have alerted the **** to notify OSM upon your package being received.  It doesn't sound like requesting a refund from the retailer is an option you wish to pursue, however you can always exercise this option by contacting the retailer you purchased the item from directly.  

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book on December 7th, 2022 and it was shipped via OSM to ***** The details from the shipping date of 12/12/2022 are here:Estimated Delivery: on/before December 16, 2022 Shipping Speed: 3-6 business days ********************** Tracking Number: ********************** It went from **** to ********* and then back to ********!!!? Is this a joke?Details on **** are:-On Its Way to **** Departed Shipping Partner Facility, **** Awaiting Item ******************************************** December 17, 2022, 4:45 pm Shipping Partner: OSM WORLDWIDE Arrived Shipping Partner Facility, **** Awaiting Item ******************************************** December 17, 2022, 7:31 *********** Partner: OSM WORLDWIDE Departed Shipping Partner Facility, **** Awaiting Item ****************************************** December 15, 2022, 2:12 pm Shipping Partner: OSM WORLDWIDE Arrived Shipping Partner Facility, **** Awaiting Item ****************************************** December 14, 2022, 8:41 pm Shipping Partner: OSM WORLDWIDE Picked Up by Shipping Partner, **** Awaiting Item ************************ December 12, 2022, 11:32 *********** Partner: OSM WORLDWIDE Please tell me you can locate this book for me and hopefully I get it before Christmas.

  Business Response

  Date: 12/19/2022

  We are very sorry you have not yet received the package you ordered.  OSM received your package from the retailer on December 14, 2022.  OSM sent your package to our delivery partner, ***** on December 17, 2022.  The package is now waiting to be received and scanned by the ****.  We anticipate the **** will be scanning your package soon and thereafter it will be out for delivery.  We have alerted the **** to update us after the package is received.  Please note, at any point you can cancel your order for a full return or request a replacement item to be sent from the retailer you purchased the item from.  

• Initial Complaint

  Date:12/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conversation with OSM CS Rep;-Self-Package IDs;*7089 ***** Have been in transit from a location only 3 hours away for far too long.The **** package has been lost for 10+ days Now the replacement package is also seemingly down the exact same path!What is actually happening with my 2 packages?-OSM ****** *,We are happy to assist you in the below tracking inquiry.The package with the tracking #*7089 departed our facility on 12/5 and is currently in transit to ***** Once it is processed with the ***** the **** will provide further scanning updates on your package and an estimated date of arrival when available.The other package with the tracking #***** departed our facility on 11/25 and is currently in transit to ***** Once it is processed with the ***** the **** will provide further scanning updates on your package and an estimated date of arrival when available.If you receive no further updates, the quickest way to resolve your inquiry is to contact the retailer and let them know you havent received your package. Your retailer can provide the following services for you. Track the package for you Verify the tracking number Provide a refund Redeliver your package Thank you,Complaint is;I NEED this item for a vacation package prior to my visit. They have already reshipped the item. So you provided no help.With much looking into complaints this seems to be a consistent issue that the final transfer to **** results in Lost or Delayed packages.This is extremely costly, time consuming and downright unfair to consumers, companies and other partners.The resolutions you provided are not helpful in any true form.-Track the package for me?? Thats what you just did and the number is for!-Confirm tracking?? Are we being ethically Serious for your business?-Refund? In my case, I NEED this item! In other cases, what if its a one-of-a-kind item!?-Reship? Again, costly and time consuming. And they already did. And its going down the same lost path

  Business Response

  Date: 12/07/2022

  Your first package, tracking number ending in ***** was received by OSM on November 23, 2022.  On November 25, 2022 OSM shipped your package to our delivery partner, ****.  That is the last tracking event for that package.  Your replacement package, tracking number ending in ***** was received by OSM on December 2, 2022.  The package was shipped by OSM to our delivery partner, **** on December 5, 2022 and is awaiting the next tracking scan.  Unfortunately, this is the most information we can provide on your package until your package is scanned again by our delivery partner.  We understand the importance of receiving packages and knowing the exact location of a package.  There are multiple 3rd parties involved in the supply chain delivery process, including OSM, and throughout the fulfillment of an order there may be delays, missed scans, or missorts causing a package to arrive late.  When delays occur, OSM recommends consumers cancel or request a replacement item from the retailer the original order was placed through. Specific to your most recent package, we will monitor for the next tracking event scan by the **** and update the complaint when the package is out for delivery.  We anticipate that to be any day.

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18532070
  
  I am rejecting this response because:

   

  You claim the first package was received by **** but there shows no evidence of that. Your tracking history shows Departed shipping partner facility, **** awaiting item.

  You claim that the 2nd package is on its way to **** but how can that claim be made to be true if both packages are displaying the same exact departed **** awaiting item

  You suggest reordering the package, this was done and the reorder package has followed the same heavy delay which is most likely lost now.
  

  I hate to repeat this but its been left unanswered.. With my hands on knowledge of logistics, I know that even almost all possible delays (that can occur) wont cause a 3 hour travel to take 3+ days (even with rescue trailers involved) Damage or lost wouldve been decided by now if if were that serious of a delay such as; trailer accident, warehouse shutdown, even strikes.

  There is no direct evidence of misconduct, but many other variables dont seem fit unless operations is functioning that roughly.

   

  I appreciate your cooperation and information as gathered. But again, I dont need repeats of the tracking history I already know of. Is there a way to validate the claim that the packages were in fact left to ****? Isnt there a security tag on your trailer for scanning drop off to prove evidence of no tampering between trips?

  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/08/2022

  We sincerely apologize you have yet to receive your packages and for the inconvenience. We do not claim to know your first package was handed off to the ***** As you know, the last tracking event only indicated it was shipped to the **** on November 25th. We do know it was shipped to the **** however until it is scanned by the **** we do not know the packages exact location. When delays occur we suggest consumers request a reorder or cancelation. You requested a reorder which the retailer processed and the package is currently in transit to the ***** We have alerted our delivery partner to inform us once it is received by them. There are increased delays during the holiday season due to the mail volume.  We are sorry we cannot provide more visibility after the package left our facility, but we will update the complaint when we receive confirmation the **** receives the package. 

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Youre correct, I apologize as I am unable to view the prior history while typing the response and did not remember exact words. You claimed it was shipped to ***** I can see that the 2nd package has made it directly to ***** 1st is still lost but that is okay (resent package has made it through the delay) From the info you have provided it Truly appears that your partner, **** has made this appear to be you. I would highly suggest looking into a method to verify drop off location. This would help prove you have in fact delivered to the partner and it is their sorting and unloading that is causing a Delay. This could save you an impressive amount of time and nasty reviews/complaints.

   

  I will be reaching out to the Inspector of **** to have the local office looked into.

   

  Your logistics History shows amazingly fast movement all the way until the very last step. With what you provided, it does appear that OSM is not as responsible (or not at all) and **** appears to be causing the further issue.

   

  i sincerely appreciate your time and apologize for my difficulty as I view this from a different angle than yourself. Again, I highly suggest a last scan to confirm your drop off to partner. If this is possible. To innovate*
  

  Also would like to say that while writing this, **** has in fact delivered the 2nd package at this very minute.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two products from glossier on November 12th. It took OSM worldwide a week to give my package a shipping label. Then it was sent out from ********* to a shipping center in ******* and left the center on the 25th or 26th of November and I have no updates. It certainly does not take two weeks for this 3rd party company to deliver two items in one box. According to reviews that I have seen, this company does not listen to or respond to emails regarding packages and they are only automated unless it is on this website or a negative review. If a shipping company has 1.3 stars, should it still be in business or is it just wasting everyone's time.

  Business Response

  Date: 11/28/2022

  OSM received your package from the retailer on November 22, 2022.  Your package departed our *******, ** facility on November 26, 2022 and is in transit to the USPS.  Once it is received by the ***** another tracking event will be updated and thereafter your package will be delivered.  Please understand OSM does not label your package, that is completed by the fulfillment company the retailer you ordered from partners with.  Your package should be arriving soon.  During the Holiday season delivery times do increase.  At any point you can contact the retailer you purchased the item through to request a refund.  Additionally, if you have further questions specific to OSM you may contact us at *******************************.  Thank you for your patience.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18470028
  
  I am rejecting this response because: i understand that it is the holiday season but that isnt the problem. the problem is that you cannot accurately say where my item is and seem to be unable to track where it is when it is not on the card m
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/01/2022

  OSM received your package from the retailer on November 22, 2022.  The package was delivered by the ***** our delivery partner, on Tuesday, November 30, 2022.  Tracking events that display where a package is are posted on the **** and the tracking number for your items is 9274890285934709107895. 

• Initial Complaint

  Date:11/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was shipped on 11/17 and has been sitting at a "partner facility in ************* **" since 11/21. I reached out to OSM Worldwide( has 1.9 stars on ****** reviews) and was told - "The package with the tracking # ********************** departed our facility on 11/21 and is currently in transit to ***** Once it is processed with the ***** the **** will provide further scanning updates on your package and an estimated date of arrival when available. If you receive no further updates, the quickest way to resolve your inquiry is to contact the retailer and let them know you havent received your package. Your retailer can provide a refund" I contacted **** and was told - " We do not have possession of the package and do not have a facility in *************. The representative at OSM is lying to you. They are understaffed and lack enough delivery personnel to complete deliveries. **** has heard from so many upset customers from this company that sits on packages and THROWS THEM AWAY or KEEPS THE PACKAGES(STEALS)"OSM standard answer is get a refund from the retailer. They keep the merchandise and I have to spend my time getting a refund? So they are just getting free stuff from companies? They have quite the scam going on. Stealing mailing is a federal crime and is punishable with fines and jail time. I can not believe a company with this many complaints is still in business!!!!! I will follow-up this complaint with a trip to the Police station in ************* to file mail theft charges or at least get this company under some kind of investigation radar!!!

  Business Response

  Date: 11/24/2022

  OSM received your package from the retailer you ordered from on November 19th.  OSM sorted your package and delivered your package to our delivery partner, ***** As of this morning your package was received by the **** and is scheduled for delivery tomorrow, November 25th by 8PM. The tracking number indicates this.  We apologize for your package being delivered later than you anticipated, however there are multiple reasons for delays especially this time of year; increase in online orders due to the holidays, weather throughout the country, and the location of the retailer you purchased your item through. Again, your package should be delivered tomorrow. 

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was not in the delivery sent to ***** OSM Worldwide did nothing to try to find my package(check at the last facility it was physically seen). Just told me I have to wait for **** to say its lost in 30 days to receive a refund/replacement from the sender.

  Business Response

  Date: 11/22/2022

  In order for us to address your complaint we do require a tracking number. Please provide that and we will be happen to investigate where your package is in transit. 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from https://www.ezcontacts.com. The item was shipped from ****************************************** via OSM Worldwide on 09/14/2022. On 09/16/2022 the status is "On Its Way to ****** Departed Shipping Partner ********* **** Awaiting Item". It is now 10/25/2022 and the status has NOT changed. OSM Worldwide has LOST my package during the handover process to ****. Tracking# **********************.I requested a replacement shipment through EZContacts and once again the shipment is stuck at "On Its Way to ****** Departed Shipping Partner ********* **** Awaiting Item". Tracking# ********************** HUNDREDS of people who have had shipments through OSM Worldwide experienced the same issue as the one stated above. They never received their shipment. OSM Worldwide either LOST the package or never delivered to **** for final delivery.

  Business Response

  Date: 10/26/2022

  Regarding your first package, it does appear that the package is lost in transit. We apologize this occurred. The second package that was reshaped to you was received by us on October 22, ******************** transit to you. We are confident it will be delivered soon. At anytime you can request a refund from the retailer you ordered from. You may also reach out to OSM at ******************************* for package tracking details. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 books form Thriftbokks.com and *** was the service that took control of the package. The tracking began following the package through various points of *** facilities from ******, ** up north to ****************, **. At this point the package updated as "Departed" the *** ****************, ** facility and the updates stopped there.It has now been 2 weeks since then and I have not received my package nor has the tracking information changed. I have already asked the local **** and Thriftbooks for assistance and none of them can tell me why the packaged has disappeared. I need help finding WHERE my package is and WHY it is taking so long to arrive in *******.The Tracking number is **********************

  Business Response

  Date: 10/17/2022

  Thank you for giving us an opportunity to address your complaint.  We apologize you have yet to receive the package you ordered.  We did research the package and the item is delayed in transit.  Unfortunately we do not have complete visibility on the exact location of your package as it was handed off to our delivery courier.  We have reached out to our delivery courier to ask for the delivery to be expedited and we will monitor progress daily.  We apologize for the inconvenience, but we are confident the package will be delivered soon.  In the meantime, you can always contact the vendor you purchased the item from and ask for a refund on your order.  You may also contact us directly at *******************************.  

• Initial Complaint

  Date:10/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overseas order arrived in the **, and left *************, ** on September 29, 2022 via OSM. Never made it to ***** OSM sent me elsewhere.Replacement order left *************, ** on September 29, 2022 via OSM. To date, **** has not received parcel.The destination is 3 hours from ************* **. *** is obviously having some difficulties. I am getting weary of the legwork.

  Business Response

  Date: 10/03/2022

  OSM received the package you ordered from the retailer on September 29, 2022 at our *************, ** facility.  The package is still in transit and will be delivered within the next few business days by our shipping partner USPS.  You may contact the retailer you ordered from to cancel your order at any time if you wish.  

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:
  Package STILL has not been transferred to **** for delivery.  Last tracking update was on 9/29/22 leaving a location that is only 3 hours from the delivery address.  This is unacceptable.
  Sincerely,
  
  ***************

  Business Response

  Date: 10/09/2022

  We are sincerely sorry you were not happy with our response. We understand you have yet to receive your package, unfortunately there are on occasion delays within the entire supply chain when there are multiple parties involved. We are confident your package will be delivered to you soon, however we are unable to give you the most accurate tracking information as we are no longer in possession of your package. You may request a refund from the retailer you purchased from. 

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:

  OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18155567
  
  I am rejecting this response because: 

  Complaint: 18155567
  

  OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.
  
  Sincerely,
  
  ***************

  
  

  Business Response

  Date: 10/13/2022

  We are sorry you are not satisfied with our response and we understand your frustration in not receiving the item you ordered.  As you stated, and what's shown on the **** tracking website, your item departed our ************* facility on September 29, 2022 and is awaiting **** to accept the package.  Your package was sent to the **** as part of a bulk shipment for deliveries around your local area.  Unfortunately, after the item leaves our facility we do not have complete visibility on the exact location of the package until the **** accepts the package and scans it for a tracking event.  At this point your package is delayed in shipping.  We have followed up with our delivery partner (****) to ask for the package to be located and expedited in delivery, however we are awaiting for confirmation the package has been found.  In the meantime, you may contact the vendor you placed the order through and request a refund or a new package to be shipped to you.  

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************