Complaints

This profile includes complaints for OSM Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  OSM Worldwide

  601 Regency Dr Glendale Hts, IL 60139-4018

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050

• 

  OSM Worldwide

  74 W Craig Rd Ste 200 North Las Vegas, NV 89032

• 

  OSM Worldwide

  3550 Roy Orr Blvd STE 140 Grand Prairie, TX 75050-4221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was shipped on 11/17 and has been sitting at a "partner facility in ************* **" since 11/21. I reached out to OSM Worldwide( has 1.9 stars on ****** reviews) and was told - "The package with the tracking # ********************** departed our facility on 11/21 and is currently in transit to ***** Once it is processed with the ***** the **** will provide further scanning updates on your package and an estimated date of arrival when available. If you receive no further updates, the quickest way to resolve your inquiry is to contact the retailer and let them know you havent received your package. Your retailer can provide a refund" I contacted **** and was told - " We do not have possession of the package and do not have a facility in *************. The representative at OSM is lying to you. They are understaffed and lack enough delivery personnel to complete deliveries. **** has heard from so many upset customers from this company that sits on packages and THROWS THEM AWAY or KEEPS THE PACKAGES(STEALS)"OSM standard answer is get a refund from the retailer. They keep the merchandise and I have to spend my time getting a refund? So they are just getting free stuff from companies? They have quite the scam going on. Stealing mailing is a federal crime and is punishable with fines and jail time. I can not believe a company with this many complaints is still in business!!!!! I will follow-up this complaint with a trip to the Police station in ************* to file mail theft charges or at least get this company under some kind of investigation radar!!!

  Business Response

  Date: 11/24/2022

  OSM received your package from the retailer you ordered from on November 19th.  OSM sorted your package and delivered your package to our delivery partner, ***** As of this morning your package was received by the **** and is scheduled for delivery tomorrow, November 25th by 8PM. The tracking number indicates this.  We apologize for your package being delivered later than you anticipated, however there are multiple reasons for delays especially this time of year; increase in online orders due to the holidays, weather throughout the country, and the location of the retailer you purchased your item through. Again, your package should be delivered tomorrow. 

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was not in the delivery sent to ***** OSM Worldwide did nothing to try to find my package(check at the last facility it was physically seen). Just told me I have to wait for **** to say its lost in 30 days to receive a refund/replacement from the sender.

  Business Response

  Date: 11/22/2022

  In order for us to address your complaint we do require a tracking number. Please provide that and we will be happen to investigate where your package is in transit. 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from https://www.ezcontacts.com. The item was shipped from ****************************************** via OSM Worldwide on 09/14/2022. On 09/16/2022 the status is "On Its Way to ****** Departed Shipping Partner ********* **** Awaiting Item". It is now 10/25/2022 and the status has NOT changed. OSM Worldwide has LOST my package during the handover process to ****. Tracking# **********************.I requested a replacement shipment through EZContacts and once again the shipment is stuck at "On Its Way to ****** Departed Shipping Partner ********* **** Awaiting Item". Tracking# ********************** HUNDREDS of people who have had shipments through OSM Worldwide experienced the same issue as the one stated above. They never received their shipment. OSM Worldwide either LOST the package or never delivered to **** for final delivery.

  Business Response

  Date: 10/26/2022

  Regarding your first package, it does appear that the package is lost in transit. We apologize this occurred. The second package that was reshaped to you was received by us on October 22, ******************** transit to you. We are confident it will be delivered soon. At anytime you can request a refund from the retailer you ordered from. You may also reach out to OSM at ******************************* for package tracking details. 

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 books form Thriftbokks.com and *** was the service that took control of the package. The tracking began following the package through various points of *** facilities from ******, ** up north to ****************, **. At this point the package updated as "Departed" the *** ****************, ** facility and the updates stopped there.It has now been 2 weeks since then and I have not received my package nor has the tracking information changed. I have already asked the local **** and Thriftbooks for assistance and none of them can tell me why the packaged has disappeared. I need help finding WHERE my package is and WHY it is taking so long to arrive in *******.The Tracking number is **********************

  Business Response

  Date: 10/17/2022

  Thank you for giving us an opportunity to address your complaint.  We apologize you have yet to receive the package you ordered.  We did research the package and the item is delayed in transit.  Unfortunately we do not have complete visibility on the exact location of your package as it was handed off to our delivery courier.  We have reached out to our delivery courier to ask for the delivery to be expedited and we will monitor progress daily.  We apologize for the inconvenience, but we are confident the package will be delivered soon.  In the meantime, you can always contact the vendor you purchased the item from and ask for a refund on your order.  You may also contact us directly at *******************************.  

• Initial Complaint

  Date:10/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overseas order arrived in the **, and left *************, ** on September 29, 2022 via OSM. Never made it to ***** OSM sent me elsewhere.Replacement order left *************, ** on September 29, 2022 via OSM. To date, **** has not received parcel.The destination is 3 hours from ************* **. *** is obviously having some difficulties. I am getting weary of the legwork.

  Business Response

  Date: 10/03/2022

  OSM received the package you ordered from the retailer on September 29, 2022 at our *************, ** facility.  The package is still in transit and will be delivered within the next few business days by our shipping partner USPS.  You may contact the retailer you ordered from to cancel your order at any time if you wish.  

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:
  Package STILL has not been transferred to **** for delivery.  Last tracking update was on 9/29/22 leaving a location that is only 3 hours from the delivery address.  This is unacceptable.
  Sincerely,
  
  ***************

  Business Response

  Date: 10/09/2022

  We are sincerely sorry you were not happy with our response. We understand you have yet to receive your package, unfortunately there are on occasion delays within the entire supply chain when there are multiple parties involved. We are confident your package will be delivered to you soon, however we are unable to give you the most accurate tracking information as we are no longer in possession of your package. You may request a refund from the retailer you purchased from. 

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:

  OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18155567
  
  I am rejecting this response because: 

  Complaint: 18155567
  

  OSM says they are no longer in possession of the parcel.  However, they are the party responsible for handing off to the **** who is not yet in receipt of the parcel.  This exact scenario also played out on September ********** have yet to receive that parcel either.
  
  Sincerely,
  
  ***************

  
  

  Business Response

  Date: 10/13/2022

  We are sorry you are not satisfied with our response and we understand your frustration in not receiving the item you ordered.  As you stated, and what's shown on the **** tracking website, your item departed our ************* facility on September 29, 2022 and is awaiting **** to accept the package.  Your package was sent to the **** as part of a bulk shipment for deliveries around your local area.  Unfortunately, after the item leaves our facility we do not have complete visibility on the exact location of the package until the **** accepts the package and scans it for a tracking event.  At this point your package is delayed in shipping.  We have followed up with our delivery partner (****) to ask for the package to be located and expedited in delivery, however we are awaiting for confirmation the package has been found.  In the meantime, you may contact the vendor you placed the order through and request a refund or a new package to be shipped to you.  

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18155567
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items through Ice Nine Kills Merch on 1/9/22. It was marked as shipped on 2/4/22. I did not keep an eye on shipping because they have taken awhile to deliver in the past. When I went to check the tracking a few months later after not receiving the package it stated that it wasnt found. The tracking number is ******************************. Total of the order was $87.38.

  Business Response

  Date: 09/16/2022

  *** was not involved in the shipping of the product you ordered. As noted on the image you provide DHL was the carrier. Unfortunately *** is unable to help you any further as we were not involved in the order or fulfillment of the product. We recommend you reach out to the company you purchased the item from. 

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th 2022 I ordered an item online, I got an email with a tracking number for ***** when I checked the link and history for my package, it shows that ism worldwide picked the package up on the 9th of August so they could deliver it to ***** But, almost a month later, it still shows they they haven't bothered delivering anything. My tracking number for **** is **********************. Could they at least be bothered to do their job and deliver my package to an actual mailing service?

  Business Response

  Date: 09/08/2022

  Thank you for giving us an opportunity to address your complaint. We researched your package history from the tracking number you provided. OSM has yet to receive your package from the retailer you purchased from. The tracking event you see online only represents the retailer is processing your order. We recommend you contact the retailer you purchased from to request a refund or inquire on when your package will be ready for shipping. 

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:07/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online from TitanX. OSM took control of the item and delivery on July 19th. The item according to their own tracking has been at their ****, ** facility since July 20th. Today is July 26th and they still have not handed the package to the **** for continued delivery. When i emailed their customer service i got a generic email that stated "it left the facility its not our issue". It does NOT *********** days to go from their location in ****, ** to the post office in ****, **... this is gross incompetence and after reading everyone elses complaints i can almost guarantee my item was stolen. This is unacceptable either get my product to **** for delivery or you, not the seller, will be held responsible for my refund as the product was last in your possession. You are the only shipping and delivery company i have ever seen that doesnt ship the products you're paid and tasked to ship. Deliver my product to **** or give me the directions and be prepared to pay fuel costs and i will travel to **** to get it myself

  Business Response

  Date: 07/26/2022

  Thank you for giving us an opportunity to respond to your complaint.  We understand how frustrating it can be to wait for a package that you ordered.  Unfortunately, OSM is not able to process any refunds or returns on orders.  You would need to contact the business you ordered the product from to request a refund or return the order.  Thank you for contacting our customer service department.  We did receive your inquiry and we did provide you with our most current information.  Regarding your package, OSM received the package from the business you ordered the product from on July 19, 2022.  The package arrived and was scanned for tracking at our ****************, ** facility at 5:59PM on July 19, 2022.  The package was sent to our ****, ** facility and arrived at the facility on July 20, 2022 and was scanned for tracking at 1:14PM ET.  OSM shipped the package to our final delivery partner, **** on July 20, 2022 at 8:20PM.  Unfortunately there were delays that resulted in the package not being sorted and scanned by the **** until July 26, 2022.  Your package is scheduled to be delivered by end of day on Wednesday, July 27, 2022.  You can expect your package tomorrow. If you do not receive the package please feel free to reach out to our customer service department at ********************************************************* 

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OSM MAILING IS HOLDING PEOPLE PACKAGES WHEN IT SHOULD BE OUT FOR DELIVERY THAT NEXT DAY THE MOTIVE IS LEAVING A DISSATISFIED MESSAGE I GOT *************************************************** *********** I LIVE IN ROME ** AND UP UNTIL THE ***** MAIL I LEFT MAY 27 ABOUT MY PACKAGE THE TRANSPORTATION MANAGER IS HOLDING MY MAIL BUT SAYING IT LEFT THE FACILITY BEFORE MID***** THE ***** BEFORE ITS SUPPOSED TO OUT FOR DELIVERY NOW THEY SAYING UP TO 5 DAYS Tracking number **********************

  Business Response

  Date: 06/28/2022

  Thank you for the opportunity to address your complaint.  We certainly understand how frustrating it can be to wait on a package ordered.  We received the package you ordered from our customer at our ***************, ** facility on June 25, 2022.  We delivered your package to the ***** our final delivery partner, on June 28, 2022.  Your package is expected to be delivered to your home on July 5, 2022 per the most current tracking information on the **** tracking website.  OSM is a shipping consolidator and we receive packages from our eCommerce customers as they process orders.  Unfortunately, because we are a 3rd party not involved in order processing function we do not have visibility as to when your package was  ordered or processed.  If you would like to request a refund for your product you can contain the retailer you ordered your item(s) from.  

• Initial Complaint

  Date:06/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4 items total split within 2 seperate orders. Packages were received by OSM worldwide on 5/24/2022. It is now 6/17/2022 and no update on my packages at all since 5/24. Longest shipping estimate given was 21 days and were beyond that without any movement at all. Tracking number given for both orders is ********************** (assuming retailer packaged both orders together, placed on same day). I have contacted customer support but after reading up on the company my hopes are at rock bottom. The fact that my packages have not moved an inch in 24 days is a complete joke. If I had my way Id never deal with this company. Ive never had a company delay shipping for seemingly no reason and give no update, explanation, or timetable for a delivery in my life. 24 days at your warehouse in ********** while the delivery point is across the country would almost be laughable, except theres nothing funny about it.

  Business Response

  Date: 06/17/2022

  Thank you for giving us an opportunity to address your complaint. We certainly understand how frustrating it is to wait on a order. We did research packages you noted are delayed in shipping. OSM is not in possession of the packages as of yet. We are a third party shipper and your package is with the online retailer you purchase the item through. The tracking event shown on the **** site for your package is a system generated update when the retailer prints the label for a package. Unfortunately there is nothing further we can do for you. We recommend you reach out to the retailer you purchased the items from to request a refund.