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Review fromMarisa W
Date: 04/12/2025
1 starMarisa W
Date: 04/12/2025
Had the most unprofessional encounter with the manager **** *****. I called ABT yesterday to inform him that my parents were charged a certain amount for the TV that is a different price online. Then I proceeded to explain to him that the delivery driver told my parents that they would offer $30 cash to put up the sound bar I was explaining this to **** and he was telling me that I need to call my parents in front of him to ask them which driver it was That said that. As I'm talking to my parents, they are mortified because **** is screaming which one was it which one was it? My parents are terrified now that this man will lose his job and that the delivery driver will retaliate against them, which is what I explained to ****. He was so aggressive and rude on the phone to me. I could not believe that I was speaking to a manager. I have never encountered such disrespect and rudeness from ABT. We spend a lot of money at your business. For him to do that to me and my parents. Then proceeds to tell me that maybe its my parents language barrier that they misunderstood the delivery driver. I cant believe that that was even a conversation that I had with someone in management at ***. I am disgusted with his response and with his actions and behaviors as a manager for such an established place I cant believe he still has a job trying to argue with me that he's an investigator with the company and blah blah blah. I don't care you don't treat people like that and you don't call my parents foreign and that they Probably misunderstood because of their language barrier. I will make sure that I let everyone know not to shop at your establishment anymore and I will be writing another review somewhere else as well. This is unacceptable and you just lost loyal customers. The way he spoke to me shows me that I wasn't the first ****** he's ever done this to this needs to be stopped and his actions. I hope you go back and listen to the recording because it was disgusting.
Abt Electronics & Appliances
Date: 04/15/2025
I am very sorry for your interaction. We do take questions of our employees integrity very seriously, it sounds like the interaction escalated quickly. It is never out intent to aggravate our customers and we will address this issue with those involved.Abt Electronics & Appliances
Date: 04/16/2025
I am very sorry for your interaction. We do take questions of our employees integrity very seriously, it sounds like the interaction escalated quickly. It is never out intent to aggravate our customers and we will address this issue with those involved.Review fromorna v
Date: 04/06/2025
1 starorna v
Date: 04/06/2025
The ******** WORST company to deal with! Skip at ALL cost! I've purchased a GE dishwasher from them only 7 months ago and after 3.5 months of use, its leaking! More than that, yesterday the dishwasher door started to drop open without control or resistance! The door opened on my dogs back resulting in INJURY! (thankfully, it wasn't my toddler in there!)The worst part of all, instead of taking accountability for a (clearly) defective unit- they've tossed me into the manicures hands, RUDELY saying that they have a store to run and cant talk to me And this is with me being under THE ONE YEAR WARRANTY! Guys, avoid at ALL cost! They will not stand behind their products, unless you live in ******* BUT they will still sell you even if you're living in **!to make things short, AVOID this 100% rude and unprofessional company, for your own sake!Abt Electronics & Appliances
Date: 04/08/2025
We're sorry **** is upset, but we want to clarify some of the statements made here. The unit was bought in August 2024 and has a one-year manufacturer's warranty. They did not reach out until now to say there is an issue. After delivery, we ask that you work with the manufacturer for service due to the unit being delivered outside of our local service area. Typically when a unit is leaking, it is caused by an installation error. While we dont manufacture the goods we sell, we certainly stand behind them, and the manufacturer requires that units have a service call before exchanging products. The customer spoke to one of our General Managers who informed the customer that they were talking in circles and it was not resolving the issue. We have reached out to our ** *** about the situation and will follow up with the customer.Review fromChristina R
Date: 02/27/2025
5 starsChristina R
Date: 02/27/2025
*** went above and beyond in helping me complete an order. There was a discrepancy between the spec sheet measurements and product images measurements. She went out of her way to verify the actual measurement of the item to confirm which was correct. As if this wasn't already outstanding customer service, she offered the item for the sale price that had just recently expired. This is now a go to online business for me and if we lived closer, it would be our local store over anything a big box store can offer.Abt Electronics & Appliances
Date: 03/06/2025
Thanks for the kind words about ***. I will pass this along to her in the form of a good letter and a monetary addition to her bonus fund.Review fromLoren S
Date: 02/11/2025
1 starLoren S
Date: 02/11/2025
We purchased a very expensive Fridge and Freezer column combination. Over ****** dollars. The freezer has been inoperable since installed. Soon after install the ice maker hasn't worked. The alarm on the freezer has been on and blinking constantly since owning it. The retailer we purchased from (Abt appliances) has been out to repair the freezer 6 times to no avail. Hestan (the Mfr) has sent numerous parts including the ********** (2x) to be swapped out and still the freezer cant freeze simple ice cream and cannot produce ice. We have constantly contacted Hestan and Abt about the issues and they cannot fix it. We want a refund and removal of both appliances because they are a set. If we don't have the freezer we have a huge hole in our kitchen.. we are demanding a refund and we aren't getting anywhere. To us this is a major problem. Our home market demands high end appliances or it will devalue your home.. which has us concerned about resale. Due to us being forced to have an inoperable freezer. We expect action and a remedy and have none to date.. only constant attempts to repair. This has been going on for over a year now. Were baffled this has gone on this long and Abt will not remedy this properly. 20k is a lot of money! And we still have a freezer unable to freeze simple ice cream or produce ice.Abt Electronics & Appliances
Date: 02/12/2025
I spoke with the customer today. We will be making arrangements to return his current refrigerator and freezer and exchange it for a different unit.Review fromAllen S
Date: 01/31/2025
5 starsAllen S
Date: 01/31/2025
Always very happy with Abt! Never had a problem with sales or service!Abt Electronics & Appliances
Date: 02/01/2025
***** - Thanks so much for your continued support. We truly appreciate your business.Review fromARTHUR C
Date: 01/17/2025
5 starsARTHUR C
Date: 01/17/2025
GREAT SALES AND SERVICE. IF A PROBLEM WORLDS GREATEST CUSTOMER SERVICE. GREAT PRICING AND DELIVERY.Abt Electronics & Appliances
Date: 01/18/2025
******:Thanks for the kind words. We appreciate your business.Review fromTom S
Date: 12/24/2024
1 starTom S
Date: 12/24/2024
My mother, 90, bought a $660 ********** at ***. It stopped working after only two years. Now they want to sell her a new TV at a higher price. I know why *** makes so much money. They sell defective products that can't be repaired, only replaced. And they take advantage of little old ladies.Abt Electronics & Appliances
Date: 12/26/2024
I spoke to this customer who stated that he was frustrated when he wrote this review, and in fact does not feel this way. We have supplied a new TV at a significant discount. The customer is now satisfied.Review fromLauren K
Date: 12/06/2024
5 starsLauren K
Date: 12/06/2024
I'm incredibly impressed by this company's customer service. I bought a built-in microwave and trim kit from them because they had the best prices. My contractor completely messed up and I couldn't fit my appliance in, but I didn't know that until I was past the return window. They worked with me to still give me a 75% refund, and **** was so helpful, understanding, and had great follow up. I will absolutely buy from them again.Abt Electronics & Appliances
Date: 12/07/2024
Thanks ******. Appreciate the acknowledgement. We are always happy to find a solution that works for everybody.Review fromEdward C
Date: 11/30/2024
2 starsEdward C
Date: 11/30/2024
Terrible repair service. My dishwasher needed a new part in mid-October 2024 and a technician came out two weeks later to fix it. Another part was needed and they placed an order. Two and a half weeks later, a different technician came but service could not be completed because, according to the on site tech, the wrong part was ordered. After discussing the matter with *************** an apology and another week and a half wait for what they claim will be the correct piece.Abt Electronics & Appliances
Date: 12/03/2024
******: I'm very sorry for all the hassle. I know our service manager has been in contact with you and arranged for an exchange. Very sorry that our tech ordered the wrong parts initially.Review fromMelanie P
Date: 11/26/2024
5 starsMelanie P
Date: 11/26/2024
Always excellent: sales, delivery, installation, service. I no longer shop around. Abt is the best.Abt Electronics & Appliances
Date: 11/27/2024
Thanks for the vote of confidence *******, we appreciate your business.
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